Acacia Hotel Bacolod

Acacia Hotel Bacolod

Burgos Street Ext., Reclamation Area, Bacolod, Negros Occidental 6100 Philippines
Traveler (75)
Room & Suite (27)
Acacia Wave Pool
Pool & Beach (7)
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About

4.5
#3 of 35 hotels in Bacolod
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
"Bacolod City will not be touted as “Land of Opportunities” for nothing—what with its booming economic growth and rising tourism sector in recent years. The country’s City of Smiles exudes an irresistible charm that captivates people from all walks of life and leaves them wanting for more, like a sumptuous, savory Chicken Inasal grilled to golden perfection or that delightful bite of saccharine Napoleones. Explore the many faces of Bacolod with its rich culture, abundant sugarland, pulsating food scene, monumental attractions, and of course the world-renowned Masskara Festival. All these, while finding your home away from home in the city’s newest sweetheart, Acacia Hotel Bacolod . With 86 well-appointed guest rooms, Acacia Hotel Bacolod serves as a harmonious escape for families, businessmen and vacationers from the city’s hustle and bustle. Its tropical palettes and wood-inspired interiors impress the senses with a homey feel that evoke genuine Filipino craftsmanship. Here’s a bonus tip: request a room with a mountain or sea view. Guests can beat the heat and take a dip in the expansive wave swimming pool while having refreshments in hand from the pool bar and restaurant. Corporate events and special occasions can find their bespoke venue at Acacia Hotel Bacolod. With 9 modern function rooms spread within its parameters, matched with the Acacia’s trademark service--simply heartfelt, the hotel makes gatherings exciting and all the more special. The Acacia Convention Hall is its biggest function facility that can accommodate up to 1,500 guests. Whether it is a wedding, a corporate meeting, a reunion, or a graduation—you name it, Acacia Hotel Bacolod is ready to cater to your needs. Lifestyle choices run aplenty as well at this hotel by the seaport. Shop for best finds, catch the latest movie, or go on a gustatory food crawl. Getting around the locale is not an issue. Various restaurants, establishments, and other places of interests are easily accessible through public transport. We’re also just a few minutes from SM Bacolod, Robinsons Place Bacolod, and CityMall. Popular tourist destinations such as The Ruins, San Sebastian Cathedral, Capitol Park and Lagoon are all few minutes ride away..Amazing experiences await everyone at Acacia Hotel Bacolod, situated just half an hour away from the airport. Arrive as guest, leave as family—a heartfelt kind of hospitality that we invite you to discover. "
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Secured parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Charming
Business
Languages Spoken
Filipino

Location

Burgos Street Ext., Reclamation Area, Bacolod, Negros Occidental 6100 Philippines
127Reviews1Q+A11Room tips
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Detailed Reviews
Rosemary D wrote a review Feb 2020
Paranaque, Philippines82 contributions54 helpful votes
5.0 of 5 bubbles
Since there were 5 of us seniors vacationing in Bacolod for 3 days it was important that we stayed in a hotel that’s comfortable. I booked Acacia online and chatted with them about our concerns which they promptly attended to.
Upon arrival we were met pleasantly at the front desk. The girl at the reception Danna even entered the WiFi password into our phones and she proved friendly and helpful throughout our stay.
Lobby is wide , two elevators are working. Hotel was renovated in March 2019, so the place looked new. Rooms are wide and we had toiletries in the bathroom but only one roll of tissue so we had to ask for more every day. We had our daily supply of free bottled water which we cooled in the mini refrigerator. Breakfast was simple with less than 10 choices but bread, coffee and jam were unlimited. The waiters were accommodating and always ready to help.
SM is very near the place so it was easy to shop for souvenirs. It was also easy to book Grab to take us around. The staff at the front desk gave suggestions on places to visit and even booked our shuttle to the airport when it was time to depart. Thumbs up for excellent service!
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from josemariad558, General Manager at Acacia Hotel Bacolod
Responded Feb 12, 2020
Dear Valued Guest, Warm greetings from Acacia Hotel Bacolod! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel in the City of Smiles. Thank you for taking time to review the property and for the positive rating. It is important to us that our guests feel welcome and comfortable during their stay. It is very pleasing that you remarked our courteous staff, good amenities, accessible location, and an over all enjoyable experience. We look forward to your next visit. Sincerely, Eden Ancheta Resident Manager
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Angelica A wrote a review May 2022
1 contribution
5.0 of 5 bubbles
The executive suite was very elegant, two rooms in one (separated by a door), two air conditioners, two televisions, and two closets. The lounge was separated from the king-sized bed giving a sense of privacy. The comfort room was sizeable. The accommodation came with swimming access for 4, and the pool was sizeable for the waves, with sanitary comfort rooms at the pool area. The cabanas (cottages) were very stylish and sizeable as well. There were kiddie pools as well and an area in the main pool for kids. The accommodation also came with a hearty breakfast which was very delicious. 💖
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christelle R wrote a review Oct 2021
1 contribution
5.0 of 5 bubbles
Stayed at Acacia from Oct 4-8 for a training workshop and the entire stay was a great experience.

Food was very delicious (tho towards the end of our stay, the quality kind of dropped a bit so I think they have 2 chefs). Highly recommend their bam-i and chicken tocino! The guest rooms are tidy, very comfortable, and sanitized properly. The function room was a conducive place for our training workshop; all AV equipment were working properly and the setup was very professional. Both the inside and the outside of the hotel have nice ambience because of the beautiful interiors and the luscious greeneries. The staff are attentive and accommodating despite only having a skeletal workforce. The hotel manager, Ms Apple, provided such great service to our team. Overall, I highly recommend this place both for leisure and business purposes. I even ended up extending my stay after all participants in our training checked out already.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Delos Angeles, Marketing at Acacia Hotel Bacolod
Responded Feb 6, 2022
Dear Ms. Christelle, Warm greetings from Acacia Hotel Bacolod! Thank you for choosing our hotel for your visit here in the City of Smiles, “Your Home Away from Home”. It is our pleasure and privilege in welcoming you to our hotel. We sincerely appreciate your time and effort in reviewing and sharing your positive ratings and recommendations to our property. Your utmost comfort is important and our priority. Your commendations and recommendations for our courteous staffs especially to our Sales Manager, Ms. Apple Henosolango, location and delectable dishes is much appreciated. On behalf of all of us at Acacia Hotel Bacolod, we look forward to seeing you and serving you again the #SimplyHeartfelt which is a kind of belonging that is home, a remarkable experience that is Filipino and a warm service that is Family. Much appreciation, Michael Delos Angeles Reservations & Marketing
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Patrick Y wrote a review Apr 2022
5 contributions
+1
2.0 of 5 bubbles
Hotel has potential but needs improvement. Stayed from March 30-April 1, 2022 and here's a list of my bad experiences:

1. Check In: From the start, I experienced problems, they can't find my reservation and it took them almost 30 minutes to check me in.

2. Room: Had a lot of issues, 1st, Bed cover had dark stains 2nd, Comforter was dusty, I knew because as soon as I tucked myself in, I started wheezing and had an allergic rhinitis attack, I had this feeling of dust sticking to your skin too, ended up taking cetirizine ( good thing I always have one in my medkit which I bring in my travels ), also ended up buying Fluticasone nasal spray. 3rd, Open and unprotected wires were sticking out under the TV, no idea if they were liveas I didn't check, no plans of getting myself electrocuted, 4th, A hot water kettle was provided but there was no nearby outlet to plug it in, other outlets were at the back of the side table so you have to hold the kettle and support it while waiting for the water to boil, no thanks.

3. Comfort Room: Tiles have mold growth and I have no idea what that green thing stuck at the corner of the area where you put your shampoos and bath soap is ugggh dirty. ( check photo )

4. WiFi: Intermittent, it comes and goes, not sure if it's because my room was at the end of the hallway, anyway, ended up relying more on my mobile data

5. Location: A bit far from the city proper, located in front of the ship dock/wharf, served me well though 'coz I was able to do morning runs along the port area and it was breezy

6. Food: only had the breakfast, food was mediocre

I know it's a challenge to take over an old hotel so and bring it up to speed, am sure you can do better than this, cheers and looking forward to improvements on my next visit
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Date of stay: March 2022
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: make sure to get the Ocean view rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lad L wrote a review Sep 2022
1 contribution
5.0 of 5 bubbles
From CNX family

The accommodation and service were really the best.
Staff there were very patient and accommodating when it comes to addressing our concern esp. the people at the back of the function hall who were helpful during event. The front desk girl that night is very professional and maintained her customer service attitude despite of situations. (We were drunk)
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marz M wrote a review Apr 2023
1 contribution
2.0 of 5 bubbles
At first everything's good...comfortable and clean rooms. However, despite the pricey room rate of 3,700 with buffet breakfast. During our breakfast we are disappointed that they only serve 2 main courses...we requested to cook for bacon since its not included in their menu for the day, then they charge us for an additional payment for the bacon. Unlike other hotels there is no additional charge.
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Date of stay: March 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Improve your choice of menu for breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bobby Horrigan, General Manager at Acacia Hotel Bacolod
Responded Apr 17, 2023
Dear 685marzm, Warm greetings from Acacia Hotel Bacolod! Thank you for choosing us for your visit here in Bacolod City - “Your Urban Escape in the City of Smiles”. It is our pleasure and privilege in welcoming you to our hotel. We sincerely appreciate your time and effort in reviewing and sharing your ratings and recommendations to our property. Your utmost comfort is important and our priority. Kindly accept our sincerest apologies for the inconvenience caused during your stay with us. Your concerns shall be discussed with the team that will aid us in our continuous efforts to improve customer satisfaction. We hope we can redeem ourselves and do better next time should you decide to stay with us again in the near future. Sincerely, Bobby Horrigan Acacia Hotels General Manager
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Michelle ann J wrote a review Jul 2022
1 contribution
5.0 of 5 bubbles
I'd like to comment the front office lady chubby one but pretty who assisted me when I check in on July 11. I didn't get her name but I heard some calling her Ms.Jam I don't know but she brought up my mood after my bad experience other hotel earlier in that day before going to acacia. She gave us the best service during my checked in. Please extend to her my heartfelt appreciation. All staff was very friendly housekeeping was very attentive when it comes my need. The room was very clean and the place is very accessable. Over all my experience in acacia hotel was the best.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scott G wrote a review Dec 2022
2 contributions
1.0 of 5 bubbles
I travel a lot for business and this would be the worate hotel I've ever stayed in.
In the 1st room we were allocated the wifi and tv did not work. For a business trip wifi is essential so the hotel moved us to a different room.
In the 2nd room the linen had not been changed from the previous user. The sheets were stained and had hair on them. We had the sheets and pillows changed.

As we had arrived late we decided to eat in the hotel so that we could relax. My 1st choice was unavailable so I chose the pasta carbonara. What I was served was some mush with a curdled cheese sauce and no a carbonara, my associate chose a ceasar salad.which had soggy bread not croutons and a sizzling mixed seafood plate. She was told that some of the ingredients for this dish were not available.

This hotel is so bad I would not recommend it to my enemies, let alone family and friends and I will never stay their again. The next hotel we stayed in was 4 star and charged the same amount for a night
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jab J wrote a review Jan 2022
Negros Island, Philippines3 contributions
2.0 of 5 bubbles
If your intention is to just rest/sleep comfortably & spend time away from the city noise, this is a good place. Staff are accommodating, friendly, & helpful .

However, if you intend to do a staycation or stay productive/connected at the same time, this might not be a place for you.

Here are a few observations (not exhaustive, though):

CONS:
1. Internet was really intermittent and snail-slow (a stark contrast to what their ads claim as having a high speed internet). Your phone data can serve your connectivity needs better.
2. Cable TV was not working. If only their internet was good, it could've have saved the day.
3. Food quality was good but inconsistent (though serving was generous)
4. AC was a bit noisy

PROS:
1. Friendly & accommodating staff
2. Quiet location. No traffic noise. Nice view of the sea.
3. Food servings were surprisingly generous.
4. Updated interiors, good relaxing ambiance
5. Ample parking. Ideal for those with cars.

I think other than being a good place to simply "unplug, relax, & recharge," at the price you're paying you may get more bang for your buck elsewhere. I hope they're able to adequately address the CONS listed.
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Delos Angeles, Marketing at Acacia Hotel Bacolod
Responded Feb 6, 2022
Dear Mr. Jab, Warm greetings from Acacia Hotel Bacolod! Thank you for choosing our hotel for your visit here in the City of Smiles, “Your Home Away from Home”. It is our pleasure and privilege in welcoming you to our hotel. We sincerely appreciate your time and effort in reviewing and sharing your ratings and recommendations to our property. Your utmost comfort is important and our priority. Kindly accept our sincerest apologies for the inconvenience caused during your stay with us. Your concerns are essential and shall be discussed with the team to aid us in our continuous efforts to improve customer satisfaction. Please do expect that this is not being treated lightly and that necessary actions are being done. On behalf of all of us at Acacia Hotel Bacolod, we hope to be given the opportunity to make it better for you on your next visit. Sincerely, Michael Delos Angeles Reservations & Marketing
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Erving R wrote a review Mar 2024
1 contribution
3.0 of 5 bubbles
The cleanliness of the hotel facilities is not well maintained. The elevator walls and floors are full of marks and dust. I even experienced someone knocking on my door just to ask if I needed a cleaning of my room, I was in the toilet when it happened and I had to stop my thing just to answer the door. The towels are not white and soft anymore. The bed sheets are very old as well thus, need to be replaced. If you don't have a car a taxi is not always available. I hope you also need to train your personnel at the front desk to communicate well especially the guy who was there, for easier transactions he was too stiff to talk to over the phone. I also noticed a girl assigned to the front desk, she was on her cellphone texting and didn't notice that I was already in front of her. Your breakfast needs also to be improved. Please take these comments as a challenge to improve. I had an experience staying in Acacia in Alabang and the experience was very different.
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Date of stay: March 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bobby Horrigan, General Manager at Acacia Hotel Bacolod
Responded Apr 28, 2024
Dear Valued Guest, Warm greetings from Acacia Hotel Bacolod! Thank you for choosing us for your visit here in Bacolod City - “Your Urban Escape in the City of Smiles”. It is our pleasure and privilege in welcoming you to our hotel. We sincerely appreciate your time and effort in reviewing and sharing your ratings and recommendations to our property. Your utmost comfort is important and our priority. Kindly accept our sincerest apologies for the inconvenience caused during your stay with us. Your concerns shall be discussed with the team that will aid us in our continuous efforts to improve customer satisfaction. We hope we can redeem ourselves and do better next time should you decide to stay with us again in the near future. Sincerely, Bobby Horrigan Acacia Hotels General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
₱2,286 - ₱2,579 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Bacolod Pavillon Resort Hotel
LOCATION
PhilippinesVisayasNegros IslandNegros OccidentalBacolod
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ACACIA HOTEL BACOLOD - UPDATED 2024 Reviews & Price Comparison (Philippines) - Tripadvisor

Frequently Asked Questions about Acacia Hotel Bacolod
Which popular attractions are close to Acacia Hotel Bacolod?
Nearby attractions include San Sebastian Cathedral (0.8 km), Capitol Lagoon Park (1.0 km), and The Negros Museum (0.8 km).
What are some of the property amenities at Acacia Hotel Bacolod?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Acacia Hotel Bacolod?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Acacia Hotel Bacolod?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Acacia Hotel Bacolod?
Yes, free parking, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Acacia Hotel Bacolod?
Conveniently located restaurants include Vikings Luxury Buffet, SM City Bacolod, Nena's Beth at Manokan Country, and Tong Yang.
Are there opportunities to exercise at Acacia Hotel Bacolod?
Yes, guests have access to a pool during their stay.
Does Acacia Hotel Bacolod have airport transportation?
Yes, Acacia Hotel Bacolod offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acacia Hotel Bacolod?
Yes, dry cleaning and laundry service are offered to guests.
Does Acacia Hotel Bacolod offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Acacia Hotel Bacolod?
Many travellers enjoy visiting The Ruins (5.7 km) and General Juan Anacleto T. Araneta Museum (1.6 km).
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