Sugarland Hotel

Sugarland Hotel

Araneta St. Singcang, Bacolod, Negros Occidental 6100 Philippines
Traveler (102)
Room & Suite (39)
Breakfast buffet is served in this pool area
Pool & Beach (6)

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About

3.5
#15 of 35 hotels in Bacolod
3.6 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Sugarland Hotel is an iconic Bacolod landmark in the City of Smiles. It has 83 newly renovated rooms and suites. All accommodations are well appointed with high-speed wifi connectivity, organic bath amenities, electronic safes, coffee / tea trays, mini-refrigerator and room service to name a few. Outstanding international and local dishes at TWIST Cafe or at the breakfast buffet available at Asul Pool Bar. Relax and cool down in the outdoor swimming pool. WIFI is complimentary at the cafe, lobby and at the poolside. Airport pick up and city transportation available with the hotel vehicles. The hotel has several function rooms for events of any size ranging from 10 - 500 persons. The ideal choice for leisure or business travelers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Massage
Parking
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Poolside bar
Meeting rooms
Baggage storage
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Room service
Safe
Telephone
Flatscreen TV
Bath / shower
Complimentary toiletries
Iron
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, Filipino
136Reviews2Q+A33Room tips
Traveler rating
  • 19
  • 56
  • 32
  • 17
  • 12
Time of year
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Detailed Reviews
travelisfun47 wrote a review Jul 2022
Philadelphia
4.0 of 5 bubbles
The Sugarland Hotel is one of the older hotels in Bacolod. Although its size is relatively small, it is well-maintained overall and it has character. The rooms have traditional motifs and are beautiful even if age shows scratches on the hardwood floors.

Quite importantly in a hotel, the bed was very comfortable and unlike so many hotels in the Philippines, the window AC worked very well and was able to keep the room very comfortable.

The breakfast buffet was definitely Filipino breakfast (not Western), but it was delicious. It is worth getting a rate that includes breakfast.

On the weekend, the venue was busy with wedding receptions, birthday parties, and other major events--and yet the room was quiet.

As for location, it is on a main road but near the edge of town. Still, major malls were generally less than 15 minutes away and taxi fare to them was 100 pesos or less.

Overall, we were very satisfied with the hotel and prefer it to L'Fisher.
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Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Top floor rooms are good. Rooms near the pool will have some daytime noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
trvlcrzy wrote a review Jun 5
Los Angeles, California
4.0 of 5 bubbles
We are currently staying at this beautifully renovated hotel for a destination wedding. While we had a glitch early on with our room, the supervisor (John) immediately took action and fixed our issues. Loved the quick response and hospitality of the staff of this charming hotel. The hotel has also been tastefully renovated as it looks more like a boutique hotel than your average business hotel making our stay more homey and pleasant. Breakfast was abundant and very good too! Room was comfortable with kettle and fridge making it convenient to purchase goodies while in Bacolod.
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Date of stay: June 2024Trip type: Traveled with family
Room Tip: Inner rooms quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nina J wrote a review Jul 2015
4.0 of 5 bubbles
Every time I go home to Philippines we always stayed in sugarland very nice and clean and friendly staff...and affordable too..see you soon sugarland...me and family will be booking soon ..x I'm not not talking to you.
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Date of stay: July 2015Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
darrelljava wrote a review Jun 21
Bacolod, Philippines
5.0 of 5 bubbles
One of the few remaining original hotels of Bacolod that has withstood time and competition. Their facilities are great and their food is superb. Amongst the best in The City of Smiles. They offer the best of local and international cuisine. I love their fresh garden salad.
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Date of stay: June 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Venture47527942262 wrote a review Nov 2023
1.0 of 5 bubbles
This was an old and pitiful hotel. The food not great.
Cleanliness did not seem to be a priority.
No hot water in the shower most of the time.
I spoke to the owner about my concerns, I noticed that her mind was elsewhere.
It's a shame because that city and its people were so beautiful and extremely hospitable.
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Date of stay: November 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: The pool was a glorified bathtub.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdf08 wrote a review Feb 2017
Paranaque, Philippines
1.0 of 5 bubbles
Beware of checking in at this hotel, they will require you to post a security deposit. In my case I gave my credit card as a guarantee for the security deposit and upon checking out, the person on the front desk told me that everything is settled and ok, after a month my credit card statement arrived and I was surprised that the hotel charged me P5,000 representing the security deposit. I called them up around 4 or 5 times and the one I talked to named Daniel assured me they will credit it back, as of this writing Feb. 8, 2017, they have not done so. Avoid this hotel but if you still decide to stay, use cash as a security deposit. I hope mine was just an isolated case.
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Date of stay: March 2016
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alley_kat wrote a review Mar 2015
Makati, Philippines
1.0 of 5 bubbles
CUSTOMER SERVICE-We are about to leave the hotel already when a receptionist by the name of "Daniel" stopped us allegedly because we have not yet settled our bill. I told him that we availed of Filipiniana Tours and have paid everything already. He was insistent that there was no payment and SHOUTED at me to call the agency. Is it not your responsibility to have contacted the agency? You already knew from day 1 that we availed their services. I think you should be re-trained again on how to deal with customers. I know for a fact that CUSTOMER SERVICE takes a BACKSEAT here in the Philippines, but this by far tops the WORST customer service ever. We are just so disappointed with his attitude and by the way he treated us.

Rooms- I would not have minded the room that was given us but because the receptionist ruined my stay in Bacolod, I might as well review it also. Our room was probably the cheapest in the hotel because it was old, musty and no view. Aside from the smell of the room and old toilet, what made it worse was the bed sheets that has stains in it which looked like blood. I think they forgot to change the bedheets when we checked in. I cringe everytime I think about it and told the lady receptionist to NEVER EVER USE that bedsheet again.

FOOD-Not so much choices for breakfast but I'm not really complaining since it is free. You can order food from the menu and it is quite good.
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Date of stay: February 2015
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merlrozz A wrote a review Jan 2018
1.0 of 5 bubbles
We arrived at the hotel past 9 in the evening on January 2.

1. When we got out of the car, no one assisted to bring our luggage inside the hotel lobby.
2. The guard on duty just stood outside the door and did nothing. Did not even show some courtesy.
3. When I arrived at the front desk, the ladies did not even say "Good evening".
4. The front desk lady did not give instruction on where should we go or pass to access our room.
5. Worst! No bell boy was around to help us with our luggages. We brought with us 3 backpacks, 1 big maleta and 1 small maleta. We had to carry it ourselves up to our room in the 2nd floor.
6. When we arrived in our room, there was no slippers, the refridgerator wasnt turned on, the room was small for 3 occupants, ugly mattress.
7. The breakfast buffet was good.
8. The guys in the restaurant didnt not even bother to say Good morning to us!

I think you should lower down your rates. Instead of P2900 per night, why not reduce it to 900 coz thats the equivalent of your hotel's service to your guest.

Will not come back.
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Date of stay: January 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BennyBlue wrote a review Oct 2016
Ipswich, United Kingdom
2.0 of 5 bubbles
It took us ages to checkin in after 6pm on a Tuesday night. I still have no idea why. The staff were all smiles but not explaining what the hold up was. We had a long day including flights but the rooms weren't ready.
I asked to use an iron but was refused because they offer a pressing service. After finding out the price I unpacked my shirts in the lobby (as I still had no room) and handed them over. I was then told the pressing service doesn't operate after 6pm! So again I asked for an iron and was refused. I asked for the reason why and eventually agreed that I could have an iron and housekeeping would call me. When I finally got to my room I had the call from housekeeping and they said there was no iron! No iron in the entire hotel?
The room was OK but shower was really poor with no pressure and little warmth!
The second night the various public spaces were hired out so there was no where that I could get a drink so left the hotel.
I would avoid this place next time.
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Date of stay: October 2016
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anabelleochoa wrote a review Sep 2013
Quezon City, Philippines
3.0 of 5 bubbles
The hotel is old, and it's age is showing. The guest room while clean, was lacking in warmth and cozyness. Bathroom facilities need refurbishing. Breakfast buffet was just okay, nothing to write home about. The housekeeping staff need more training in taking care of guest needs/requests. I asked to borrow scissors and scotch tape from them, because I needed to wrap something. The person who answered the phone said she couldn't provide any because these were with her supervisor, who wasn't in yet. Huh? Shouldn't she find a way to provide service for a simple guest request? That staff encounter really turned me off. Good hotels provide reasonable guest requests promptly, so sorry to say - I cannot consider Sugarland a good hotel. My rating for this hotel is only FAIR!
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Date of stay: September 2013
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Maps764879
Chino Hills, California71 contributions21 helpful votes
Hello Mimi! I apologize for the late response. So I know that there's hotels in Bacolod my aunt ( she's a prominent physician in the city of Bacolod) attends for meetings or parties which are L'Fisher and Sugarland. I was surprised that she chose Sugarland actually. But the reason why is that you get a bang for your buck. L'Fisher charges you a service charge for every detail. Also, the ballroom is extravagant already that you just need to spend money on the decoration of the birthday party! The money I spend also for my hotel at L'Fisher for 2 nights was almost the same amount at Sugarland for 5 nights. If your looking to have a celebration, I would chose Sugarland. However, if you like to be entertainment at night, swim in a clean pool and have a beautiful view of Bacolod, party at the roof top of Chalet, enjoy the breakfast buffet with lots of selections and go to the spa to get a relaxing massage or facial then I would recommend L'Fisher!
spankythe m asked a question Apr 2017
Oxford, United Kingdom5 contributions1 helpful vote
do all rooms have aircon?
Answer from WalRen98
Caloocan, Philippines29 contributions17 helpful votes
yes.. but old dirty dilapidated airconditioning units.
trvlcrzy wrote a tip Jun 5
Los Angeles, California674 contributions195 helpful votes
4.0 of 5 bubbles
"Inner rooms quieter"
Read full review
Venture47527942262 wrote a tip Nov 2023
1 contribution
1.0 of 5 bubbles
"The pool was a glorified bathtub."
Read full review
travelisfun47 wrote a tip Jul 2022
Philadelphia59 contributions77 helpful votes
4.0 of 5 bubbles
"Top floor rooms are good. Rooms near the pool will have some daytime noise."
Read full review
Manuel I wrote a tip Jun 2019
Manila, Philippines1,520 contribution172 helpful votes
4.0 of 5 bubbles
"rooms in the inner side are quieter"
Read full review
Jim28Manila wrote a tip Aug 2018
Manila, Philippines522 contributions126 helpful votes
2.0 of 5 bubbles
"Away from the main rood"
Read full review
Not the right property for you?
There are more places to choose from in the Bacolod area.
PRICE RANGE
₱2,530 - ₱3,118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sugarland hotel bacolod
LOCATION
PhilippinesVisayasNegros IslandNegros OccidentalBacolod
NUMBER OF ROOMS
83
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SUGARLAND HOTEL - UPDATED 2024 Reviews & Price Comparison (Bacolod, Philippines) - Tripadvisor

Frequently Asked Questions about Sugarland Hotel
Which popular attractions are close to Sugarland Hotel?
Nearby attractions include Bat Sanctuary (0.7 km) and Mount Kanlaon's Seven Falls (0.7 km).
What are some of the property amenities at Sugarland Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sugarland Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sugarland Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sugarland Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sugarland Hotel?
Conveniently located restaurants include Aboy's Restaurant, Golden of Fortune Restaurant, and Time-Out.
Are there opportunities to exercise at Sugarland Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Sugarland Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sugarland Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sugarland Hotel?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Sugarland Hotel?
Many travellers enjoy visiting The Ruins (8.0 km) and General Juan Anacleto T. Araneta Museum (2.4 km).
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