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Eloisa Royal Suites

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Eloisa Royal Suites
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334 Reviews from our TripAdvisor Community

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Showing 249: English reviews
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Reviewed 5 days ago NEW

we booked this hotel for just one night to get our early flight in the morning and we were very happy with our choice. the room is small, but modern and really clean. you can also find some tools for your stay like toothbrush, shaving kit, etc. the staff is very polite and tries to make your stay as comfortable...

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Helpful?
Thank Lisa D
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Lisa D, Thank you very much for sharing your great experience. I was delighted to read that your experience was positive and that you enjoyed your stay in Eloisa Royal Suites. We work hard to maintain the high standards we have set ourselves so it is always nice to hear good feedback. Eloisa Royal Suites is very fortunate to...

Eagan, Minnesota
Reviewed 1 week ago NEWvia mobile

We booked here so we could get to our flight at Mactan airport quickly the next day and were pleasantly surprised by the nice place. We were upgraded to what they called a king bed in the new building. The bed took up most of the room and was comfortable. The bathroom and all of the amenities were good with...

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Helpful?
Thank MGMoss
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Guest, Thank you for your feedback and for the lovely words about our hotel, which is definitely our key asset. Please accept my sincere apologies for the inconvenience caused due to the noise created by the other room. I hope you reported the situation to our team so they could offer you suitable solutions to make your stay as...

Reviewed 1 week ago via mobile

Tiny pool Good buffet ,noisy front rooms due to traffic, excellent staff, near shopping, Small lobby and congested, average surroundings with spots of squalor Offered an upgrade after check in at Midnite but room had electrical problems obviously room was not checked Waited over an hour upgrade was retracted in the end

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Helpful?
Thank Chito N
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Chito N, Please accept my sincere apology for not meeting your expectations during your stay. I will personally investigate on the matter on why your room have electrical problem that caused delayed check in. I hope you would still give us a chance to serve you better. Kindly email me at fom@eloisaroyalsuites.com should you return and I will personally...

Reviewed 2 weeks ago

We started our stay off at Eloisa suites on a very sour note. Arriving a few hours before check in we were greeted with the information that we would have to pay half a nights fee to gain access to our pre booked room. Needless to say we were less than impressed with this and argued the toss to no...

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Helpful?
Thank Matt H
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Matt H, Thank you very much for sharing your experience here in our hotel and allowing us to recognize our areas for improvement. We would like to further investigate about what happened in order for us to give you a much better service the next time we welcome you. We would greatly appreciate it if you can send the...

London
Reviewed 3 weeks ago

I thought this place was better than average, 'good' in fact, but maybe not 'very good' but there's no box to tick for good. Cute little rooms, with a very comfortable bed. Shower was so small that the shower curtain stuck to your body as you showered so larger people would struggle. It is about 300mm wide. Toiletries were nice...

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Helpful?
Thank ZazuGreenwich
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Guest, Thank you very much for sharing your experience with us during your stay in Eloisa Royal Suites. I was delighted to read that your experience was good and that you enjoyed your stay in Eloisa Royal Suites. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your...

London, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed here for 2 nights and needed somewhere to stay near the airport. The hotel provided a free airport shuttle which was great. The room was comfortable and the bed was huge! We got upgraded to a suite which was lovely of the hotel staff. The breakfast provided a good selection and the staff were very accommodating. We didn't...

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Helpful?
Thank Sophie_0289
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Sophie, Thank you for your great compliments, we are all pleased to hear that you had a comfortable stay with us and that we could cater your expectations, especially regarding our service, our staff, our room and the our location. Thank you also for sharing with us your feedback, which is most useful while we continue to strive for...

Gold Coast, Queensland, Australia
Reviewed 3 weeks ago

There is no question that it is in a handy proximity to factory outlets, some very good food and the airport... It was well kept, neat, clean, the staff very friendly, but limited English... but the service was very good. The pool area was small, but neat and it seemed the place was built on various near by sites within...

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Helpful?
Thank Ian M
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Ian M, I am saddened to hear about your experience. Comments like this are important to us to improve further. Rest assured, this has been discussed already to the Department Heads involved. Despite the incident, I hope that you still enjoyed most part of your stay with us. We look forward to providing a better experience the next time...

Reviewed 3 weeks ago via mobile

Last January 25 I spent my birthday in Mactan and I chose this hotel since it has good reviews. For the price of 2,720 pesos it is worthy. The nice and tranquil ambiance, located approximately 10 mins. Away from the airport, technologically innovated rooms, good food and most of all the level of service rendered by its staff. I just...

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Helpful?
Thank Virgilio Vherwh... G
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Mr. Virgilio Gonzales, Thank you for your kind words on Janice and our colleagues. We are indeed pleased to hear that our caring service has left a lasting impression on you and you were well taken care of throughout your stay with us. Especially regarding the room and the services offered. We hope to welcome you back to our...

Reviewed 4 weeks ago via mobile

If your looking for a place where lifestyle center , city's business , near airport , convenient store are just within your reach ? This place suits you. Nearby also are banks, courier , local post . Rooms are modern , clean and staff are friendly and accommodates all your needs.breakfast is delicious with variety food in it ( not...

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Helpful?
Thank Hermione G
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Hermione G, Thank you very much for sharing your great experience. I was delighted to read that your experience was positive and that you enjoyed your stay in Eloisa Royal Suites. We work hard to maintain the high standards we have set ourselves so it is always nice to hear good feedback. Eloisa Royal Suites is very fortunate to...

Reviewed January 16, 2017

Located at a main thoroughfare which is very crowdy, especial at night. Very noisy Hotel with 2 buildings were they are still constructing something new it seems. The staff is very friendly but the whole place feels tiny and plainly unfinished. Rooms are tiny but nice. This is definitely not a 4 star place like the sign show from Tripadvisor...

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Helpful?
Thank Erik v
Christabel A, Front Office Manager at Eloisa Royal Suites, responded to this review

Dear Erik V, Thank you very much for staying with us and appreciate our staff's friendliness during your stay. Thank you for your feedback and for the lovely words about our hotel, which is definitely our key asset. Please accept my sincere apologies for the inconvenience caused by the noise in your room. I hope you reported the situation to...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available

Additional Information about Eloisa Royal Suites

Address: Maximo V. Patalinghug Jr. Avenue, Lapu Lapu, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: ₱2,516 - ₱3,824 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eloisa Royal Suites 3.5*
Number of rooms: 67
Reservation Options:
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Hotel Style:
#3 Best Value Hotel in Lapu Lapu
#6 Spa Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Eloisa Royal Suites staff and other travellers.
16 questions
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Questions? Get answers from Eloisa Royal Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't arrive before check in!”
 of 5 bubbles G3055VUmatth, 2 weeks ago | Read review
“Book a room with a window!!!”
 of 5 bubbles ianmJ5958HX, 3 weeks ago | Read review
“Other building is more quiet at night.”
 of 5 bubbles erikv255, Jan 15, 2017 | Read review
“Get a room on the 4th floor away from the road for less noise.”
 of 5 bubbles Mands101, Jan 11, 2017 | Read review
“New building at back much quieter”
 of 5 bubbles RichN724, Dec 7, 2016 | Read review
5 of 5