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Shangri-La's Mactan Resort & Spa

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3,207 Reviews from our TripAdvisor Community

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Showing 2,418: English reviews
Raleigh, NC
Reviewed yesterday NEWvia mobile

We enjoy our stay at Shangri-La all the time. This is our 4th visit at this facility. Although my favorite Shangri-La is the one in Boracay. Prices are a little high but being local has its perks 😉 The corals are ok as its being developed and still growing. I can't wait to see it back to a healthy state....

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Helpful?
Thank Antonio P
Sydney, Australia
Reviewed 4 days ago NEW

This is my 5th visit to the Shang-Ri-La and every visit in the past has been wonderful despite the cost. But this time, management has seen fit to start charging for every little thing they can thus pushing the price up and leaving you well out of pocket as a surprise. It is no longer a resort and has lost...

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3Thank Shane F
Nairobi, Kenya
Reviewed 4 days ago NEW

From the second you arrive in the hotel with the speed boat - your welcomed with drummer that are awesome. the check in fast and ALL the staff were exceptional in the whole resort. Phillipine people are soooo friendly and always welcomg and smiling. The resort is beautiful - it was awesome place for my 2 girls age 11 and...

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1Thank avani1404
Bangkok, Thailand
Reviewed 5 days ago NEW

Stayed here one time, loved it. Nice rooms, beautiful ocean views. Enjoyed walking on the beach, reading by the pool and enjoying a cool tropical drink. The service was great and staff very friendly and always remembers you.

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2Thank Kurt M
Reviewed 6 days ago NEWvia mobile

This is one of the most romantic resorts ever. Luxury all around, rooms are so comfortable with amazing views. So many things to do. Scuba diving is marvelous, prestene waters with great see life. Golf course is nice and so many other activities water skiing and paragliding. In the evening, you can treat yourself with the best massage you can...

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1Thank Luma K
Sydney, Australia
Reviewed 6 days ago NEWvia mobile

This was our first resort in the Philippines and it didn't disappoint. From the moment we arrived at 2.00am after the typhoon delayed our arrival by 12hrs and Philippines Airlines lost our bags for 2 days, Gwen the resort manager and her team looked after us and let us enjoy the resort rather than stress about our bags. They gave...

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Thank jonathanblackburn
Guam, Mariana Islands
Reviewed 6 days ago NEW

Ideal destination for short getaway. Great amenities, good food, and great staff. best rooms are those facing the sea. water sports, check. beach with natural aquarium, check. heated pool, check. spa, check. tennis court, check. mini golf, check. midi golf, check. fitness center, nice one. choice of restaurants. three day stay is not sufficient to try everything they have to...

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Thank aslazaro1
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear aslazaro1, Astonishing review! Thank you for your kind words to our amenities, food, rooms, seascape and especially our staff. I’m glad you were able to experience the trademark Shangri-La hospitality during your short holiday in our tropical idyll. As they say, there is never enough time when in paradise, and I do hope you come back and stay a...

San Francisco, California
Reviewed 6 days ago NEW

Ended up here because of travel and weather cancellations. It's very pretty, but a huge compound that's not really my style. Stay in the Ocean Wing, closer to the awesome infinity pool and beach. The main wing rooms are mediocre and outdated, although definitely had a recent face lift. Felt very trapped at the resort, not much else to do...

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1Thank Adie S
Reviewed 1 week ago NEWvia mobile

Stayed at Shangri-la Mactan for my birthday last year and it was amazing! This review is much delayed, but when I realized I hadn't given one, better late than never. This was our second stay at the Shangri-la Mactan, our first being in August 2015. And each stay was really wonderful. What they got right? EVERYTHING! In spite of how...

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1Thank Katz Z
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Katz Z, Wonderful review, I’m glad your family had an excellent stay in our seaside paradise! You have mentioned a lot of great points about the resort that warms our heart, and we are truly grateful for having guests like you who appreciate the little things that we do. Needless to say, we are excited to welcome you here...

Milano
Reviewed 1 week ago

It was my first visit to the famous Shangri-La and my expectations were very high, living in the Caribbean and being used to be a monthly guest to resort as Sandals, Hyatt, Secrets and Riu Palace. The atmosphere of the Shangri-La is unique: the lobby and main area is simply amazing, I really loved the style and made me feel...

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Thank pontix
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Pontix, Great review, thank you very much! I was delighted to learn that you have enjoyed the resort and its facilities, specifically the pool, the beach and our Italian restaurant Acqua. Of course I fully agree on the insects and this is certainly an exception rather than the rule but although Cebu has a very tropical climate, I am...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: ₱14,722 - ₱23,655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Hotels.com, Travelocity and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a quiet room at the time of booking.”
 of 5 bubbles 993shanef, 4 days ago | Read review
“Ocean front views”
 of 5 bubbles avani1404, 4 days ago | Read review
“Get a ocean view room”
 of 5 bubbles 3kurtm, 5 days ago | Read review
“get the higher floors, and the ones with ocean view.”
 of 5 bubbles aslazaro1, 6 days ago | Read review
“Ocean Wing”
 of 5 bubbles pontix, 1 week ago | Read review
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