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Shangri-La's Mactan Resort & Spa

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Punta Engano Road, Lapu Lapu 6015 Philippines
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4968)
Pool & Beach (970)
Room & Suite (818)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La's Mactan Resort & Spa
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 57 hotels in Lapu Lapu
Location
Cleanliness
Service
Value
Travelers' Choice
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Room & Suite (818)818
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Golf course
Mini golf
Tennis court
Water park
Aerobics
Evening entertainment
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
Japanese, Korean
Hotel links
Special Offer:Book Direct and Save
4,560Reviews125Q+A100Room tips
Traveler rating
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Popular mentions
Sherry Qian wrote a review Feb 2021
4 contributions
Our experienced in this trip 3days 2n4ight (Fri - Sun) , Problem : 1. Restaurant : Without reservation hard to get dine in at Cowrie Cove : Only can sit at the bar for dinner. Finally I had my dinner with IN-room dining.Which is still acceptable. 2. Look for spa/massage Saturday noon time: Been told that was fully booked. 3. Not Operating: Chinese restaurant and most inhouse facilities are Not operating now with No notice on the website or while you're booking. 4. The soundproofing of the room is poor, and the sound in the corridor can be heard, which interferes with sleep. Suggest: If there's only limited service and need reservation in Advance always, you may give a warm intro and remind to your guest in Advance too. GOOD things: 1. The staff is all kind and nice 2. The snorkelling and fish feeding experienced is really good with the fish feeding.
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Date of stay: February 2021
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TonyCebu wrote a review Feb 2021
Cebu Island, Philippines34 contributions14 helpful votes
I am a returning guest after a few years having come here many many time’s in the past 20 years. It’s still an amazing place to getaway. I had three nights of bliss. Staff was consistently helpful professional and friendly.
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Date of stay: January 2021Trip type: Traveled as a couple
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Andrew wrote a review Feb 2021
1 contribution
I have always been a shangri-La Baby ever since when i was young. If i could remember back in 1999, every memory of my visit was still clear. My father loves shangri-La and if i could remember every year has been a routine to visit this beautiful resort. Since then, it has been a routine for my family as well to always check in. I must say Shangri-La indeed has been consistent since then. Their dedication to their Social Responsibility has truly been exquisite. From Service, to Presentation and to Dedication. I always feel at home every time i visit this place. I am currently checking in and i know shangrila usually has their in-room or internal reviews but i guess this deserves to be placed here in public — so everyone can read this because they deserve this much. Their dedication has been existing for a long time now. I want to thank Kat of the reservations department for being so welcoming and accommodating via phone call. Reservation process was as fast as within 3 minutes. That’s what you call sustainability. It saved me time. Thank you, Miss Kat. I also like to thank Lorea Ibarlucea of Front Office for being very welcoming upon check in. She made sure everything was perfect for valentines and check in was fast and smooth even when it was a very busy weekend. Thats what you call sincerity. I also like to thank Everyone in tides — so many people i cannot name. I remember Eloise, the staff handling the bills or the cashier for her dedication despite being busy. Multitasking here and there — that’s service and dedication. I’m always overwhelmed by the service — that i really want more and will surely come back again and again and again, always. Thank you, Shangri-La!
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Date of stay: February 2021Trip type: Traveled with family
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Dale B wrote a review Feb 2021
Lapu Lapu, Philippines14 contributions2 helpful votes
I went to Shangrila Mactan today to book in advance for Feb 13, 2021. After confirming what rooms and the rate. I decided to pay ahead 12,275 php. I used my debit card after entering the pin, Abegail got the machine and said Oops it turned off. She said the transaction didn't go through. I checked my BDO app it shows it went through and my balance was deducted. She called BDO and confirmed the transaction went through, she assured me that she will send me the confirmation number and email. Later, that Finance head informed Abegail that I need to pay again. I called BDO customer service and asked them a couple of times and they confirmed my payment went through to Shangrila. The BDO customer service talked to Astrud Shangrila duty manager that the transaction went through. Now they still want me to pay again as it didn't reflect on their end. Was it my Fault that happened when in fact it was Abegail's fault now you want to hassle me by going to the bank to file a dispute? and you want me to pay again?
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Date of stay: February 2021
Room Tip: I advise paying in cash as they will hassle you if something's wrong.
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Gino Visitacion wrote a review Jan 2021
Cebu City, Philippines1 contribution
This is a review of my event experience (Wedding) in Shangri-La Mactan. My wife and I are pleased, impressed, and thankful that we chose Shangri-La Mactan Ocean Pavilion for our wedding reception and availed of the Wedding Package, which was the best decision ever since we made most of the service 360 degrees, all things covered. We highly recommend getting their Wedding Package for anyone getting married and plans to have it in Shangri-La Mactan. We both like how accommodating from the inquiry to booking or confirmation of the event to the event's week to check-in up until check-out. Everything was perfect for us and we like how you customized some of the things for us. Mara Liboro has helped and assisted us from the start after Elyn Dabon Ramses referred me to her. It was effortless, very smooth, and convenient for working with her. We like how she is always straight to the point and immediately responds to my queries, including email, SMS, or phone call. The good thing about it is that I am also familiar with how Shangri-La Events work, so it was too easy for me. We synced that we only had lesser emails and SMS before the week of the event since everything was already in place, thanks to Mara. One of the things that make Shangri-La Mactan unique for us is the feeling of being safe whenever we are in the hotel. The Shangri-La Cares initiative is very impressive, especially when my wife is in the medical field, being a doctor. We always feel safe whenever we are here, especially during the pandemic, which we wanted it to be for our wedding guests to feel. The safety protocols were strictly followed on the resort's end. Being the couple, we felt safe for our guests during the lunch reception. Plus, all suppliers are strictly required to submit a document or clearance that they are all safe and cleared. I would like to highly commend Mara Liboro and her team for the exemplary service to us from the start up until check-out. We would also like to commend the front office staff, specifically Saira Legaspi, who assisted us upon arrival and our booking when we were at the lobby and helping me with the concierge on my packages on where it needs to be sent at the specific venues within Shangri-La Mactan. To Maam Veronika, the front office manager as well. Great job to all of them! We left one coin that was part of our "aras" or "wedding coins" at the hotel. I am thankful that the housekeeping team found it, and Maam Maetet kept it on her ID sleeve up until I got it after two days. I was immediately informed of it when the manager-on-duty found it. We would also like to commend our wedding butler, Gretchen. She was also the best butler we have experienced and helped my wife throughout the wedding day. She was also on point whenever we have requested and remembers all the details of us. She made things easy for us, most especially physically, as my wife needed a lot of assistance at the resort during the wedding day. Thanks again so much, Shangri-La Mactan team, for being a part of our lives and making our wedding day and stay one of the best experiences we had.
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Date of stay: December 2020
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Response from Joost Folkers, Other at Shangri-La's Mactan Resort & Spa
Responded 3 Jan 2021
Dear Gino, Thank you very much for this wonderful and comprehensive review. Congratulations on your wedding and we are so happy you had it in our resort. You have mentioned a lot of great points in your review, and I’m just thrilled to know you have experienced all those exceptional things the resort offers especially our Events and Wedding Packages. We’re glad to know you appreciate our trademark Shangri-La hospitality, one that welcomes each guest as part of our family. I’m really overwhelmed by your kind remarks to Mara, Saira, Veronica, Gretchen, and Maetet – they must have done something truly exceptional for you to remember all their names. ☺ Thank you for such a heart-melting review. We are truly blessed to have guests like you and we do hope you will celebrate more special occasions with us in the future! Congratulations again and we look forward to welcoming you back soon. Sincerely, Joost Folkers Resident Manager
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PRICE RANGE
US$203 - US$381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
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Frequently Asked Questions about Shangri-La's Mactan Resort & Spa
Which popular attractions are close to Shangri-La's Mactan Resort & Spa?
Nearby attractions include Lapu Lapu Statue (0.6 km), Magellan Shrine (0.6 km), and Mactan Newton Beach (0.5 km).
What are some of the property amenities at Shangri-La's Mactan Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La's Mactan Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La's Mactan Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La's Mactan Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La's Mactan Resort & Spa?
Conveniently located restaurants include Ibiza Beach Club, Abaca Restaurant, and Giuseppe Pizzeria & Sicilian Roast.
Are there opportunities to exercise at Shangri-La's Mactan Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La's Mactan Resort & Spa have an airport shuttle?
Yes, Shangri-La's Mactan Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La's Mactan Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La's Mactan Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La's Mactan Resort & Spa?
The staff speaks multiple languages, including Japanese and Korean.