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Shangri-La Mactan, Cebu

Punta Engano Road, Lapu Lapu 6015 Philippines
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Traveler (5995)
Pool & Beach (1219)
Room & Suite (951)

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About

#5 of 52 hotels in Lapu Lapu
Location
Cleanliness
Service
Value
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family
Languages Spoken
Filipino, Japanese, Korean
5206Reviews131Q+A100Room tips
Traveler rating
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Albert C wrote a review Yesterday
1 contribution
Accomodation is nice,..the butler are so friendly, approachable and nice to us especially us the couples who celebrated our wonderful day in Shangri-la..thank you so much ms Shan Mae & ms Gia😘I can't explain how happy I am seeing these kind of persons around us that night..I cannot see you in person again maybe but hoping someday, somewhere we can cross each others path.THANK YOU AND GOD BLESS YOU ALL!!!
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded yesterday
Dear U79NXalbertc, Awesome feedback! Thank you for choosing to stay in Shangri-La Mactan, Cebu. We are thrilled to hear that you had a wonderful time in our resort. It warms our hearts to know that you enjoyed the accommodation and that our staffs Shan Mae and Gia, made your stay even more memorable. We will be sure to pass along your kind words to them, as they will be delighted to hear about the positive impact they had on your experience. Should your travels ever bring you back in Mactan, we would be honored to welcome you once more for another unforgettable stay. Thank you again for your lovely feedback, and in the meantime, do stay safe! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christine Marshall wrote a review Feb 19
17 contributions
+1
Beautiful beach side resort, top class service from arrival to departure. The room had everything you could want, lovely bars and restaurants on site, water activities, golf course, lovely pool, really comfy beds. The staff were very accommodating
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: This is a beach side location and we didn't leave the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded yesterday
Dear Marronquito, Thank you for choosing to celebrate your birthday with us at Shangri-La Mactan, Cebu! We are delighted to hear that you had a fantastic experience from the moment you arrived until the time of your departure. Providing our guests with a memorable and enjoyable stay is always our top priority and so it brings us to joy to know that we exceeded your expectations. Thank you once again for your kinds words and for celebrating your special day with us. We look forward to the pleasure of welcoming you back in our tropical paradise! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cae E wrote a review Feb 19
1 contribution
Shangri-La Mactan is one of the best hotel! I love the staff - they are all friendly, attentive, accommodating, and professional. The ambiance is good. If you want to take a vacation, why not check in here? Food sevice is great also the food. Hope to come back here again. Thank you all so much
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded yesterday
Dear caee2024, Thank you for your amazing feedback and for choosing to stay in Shangri-La Mactan, Cebu! We are thrilled to hear that you had such a wonderful experience during your stay with us. We take great pride in providing exceptional service to our guests, and we are glad to hear that our team members made a positive impression on you. We're also pleased that you enjoyed the ambiance of our hotel and the quality of our food service. Your kind words mean a lot to us, and we appreciate your recommendation to others considering a vacation. We look forward to welcoming you back in our tropical paradise for another memorable stay in the future! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arnie P wrote a review Feb 19
Pasig, Philippines5 contributions
My husband & I really had a great time during our stay in your paradise. We enjoyed your fascinating, crystal clear water & white beach, the food in all the restaurants we visited was so delicious specially at Cowrie Cove. We were completely impressed with the professionalism & excellent customer service of all the staff in the resort. They were very friendly, helpful, approachable & always wearing a smile on their beautiful faces. We would like to thank Sir Daren, chef Marvin, chef Christian, Şiara, Mike & Angelli at Cowrie Cove. Gwyneth & Hazel at the front desk & Miguel (bellman) for helping & taking care of us beyond our expectation. We will surely visit the resort again.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: A visit to Cowrie Cove Restaurant is a must 👌💚🥰
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded yesterday
Dear Arnie P, Awesome! Thank you for sharing your wonderful experience and for choosing to stay in Shangri-La Mactan, Cebu. We are delighted to hear that you and your husband had a great time and enjoyed the beauty of our resort. It brings us immense joy to know that you found the food in all our restaurants delicious, especially at Cowrie Cove. We will be sure to pass on your compliments to Darren, Chef Marvin, Chef Christian, Siara, Mike, and Angelli for their outstanding service. Additionally, we appreciate your recognition of Gwyneth, Hazel, and Miguel. Providing exceptional customer service is our priority, and we are thrilled that our team members went above and beyond to ensure your satisfaction. Thank you once again, and we look forward to welcoming you back for another unforgettable experience in Paradise! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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endoking wrote a review Feb 17
Cebu City, Philippines89 contributions48 helpful votes
excellent hotel excellent staff and excellent amemities from gym to spa to rooms special commendation to the new chef for making ocean club lounge concktails to brekafast and snacks worth out stay… kudos tothe new chef👏 special commnedation to Nicah cimfranca as always for making sure pur stay is top notch To the personnel of OceanClub Lounge most specially Mr Sigmound for always offering personalized and sincere Shangrila ssrvice ofnalways making sure our needs are met. He embodies the ideals of a loyal sincere top notch service where “no is not an option” and “theres always a way”…. trully commendable…. I hope this guy will getj promoted soon as he can really train the younger once the true ideal of what shagrila service is all about👏👏👏 Specail commendation to Jean of the beach area for always making sure we are safe and settled. kudos to an excellent service as always… ourbsecond home and ournparadise
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: Just enjoy this paradise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 days ago
Dear endoking, Thank you so much for your glowing review and for choosing to stay with us at Shangri-La Mactan, Cebu once again. We are thrilled to hear that you had an excellent experience and that your expectations were met. Your special commendations for our staff are truly appreciated. It's wonderful to know that they contributed to making your stay top-notch. I shall ensure that they receive the recognition they deserve. Your kind words motivate us to continue delivering the highest standard of service and hospitality to all our guests. We are grateful for your loyalty and consider it an honor to be your second home and paradise. We look forward to welcoming you back for another exceptional stay in Paradise soon! In the meantime, do stay safe. Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cyanah Jule Gem... B wrote a review Feb 17
1 contribution
We had a really great experience at the Tides restaurant. Mai greeted us with enthusiasm, Marvin offered us excellent table service, and Demi periodically followed up regarding our experience which really days something great about the quality of service that your staff gives to each guest. I'd like to commend the staff I mentioned because they left a very good impression on me and my companions.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 days ago
Dear cyanahjulegemalb, Thank you for taking the time to share your wonderful dining experience at Tides with us. We are delighted to hear that Mai, Marvin, and Demi provided you with excellent service and made your visit memorable. Your kind words will be shared with our team members, and they will be commended for their enthusiasm and dedication to delivering our signature Shangri-La service. We look forward to welcoming you back and providing you with another delightful dining experience in the future! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard T wrote a review Feb 17
Burnley, United Kingdom1236 contributions605 helpful votes
We caught a taxi from the airport which was cheap compared to the hotel transport. This is fully understandable when there are complications, but Cebu is an international airport, 20 minutes from the hotel, and getting a taxi was straight forward. The check in process was straight forward. We were offered an upgrade but declined as it was a bay view rather than a sea view…..seemed an odd offer to make. The first night we were woken up by the guests next door which seemed like a herd of elephants. We reported it and the duty manager did look into it, and had a word with them. He offered his apologies, and kindly gave us a bottle of wine to acknowledge the problem. However, he explained that they had children and were there for 12 days…..not sure why the 12 days was relevant, other than we were only there for 4! Noise did improve marginally but there is certainly a noise insulation problem. There seems insufficient capacity on the speciality restaurants. We had trouble making reservations to suit our desired eating times. We were there for Chinese New Year, so fully booked Chinese restaurant is fully understandable, but not Italian or fish restaurants. Therefore, unless you want to gorge on the nightly buffet be sure to book well in advance.. The hotel/resort is substantial with 530 rooms. This does make it impersonal, although staff were always friendly. It is designed as a resort, with little need to go off it. The only real place of interest to walk to is the local promenade…….not to be confused with a boardwalk/footpath by the Ocean, which I was expecting…but a small group of interesting cafes, spas, restaurants. It is 2 minutes walk from the hotel. Beach beds by both the pool and Bach get reserved….like being at a cheap Mediterranean Spanish hotel rather than a 5 star resort. They ran out of English Breakfast tea at the Ocean wing breakfast restaurant, and yet house keeping had plenty, but it is as if the departments are operating in silos and do not simply pick up the phone. A lot of negatives, but the Chinese New Year dragon dance etc was outstanding, otherwise the score would have been lower. Also, the Chinese restaurant was top notch…..see separate review. Overall felt that there was an emphasis on money making as prices were well above standard, but I guess the objective is to keep everyone in the resort by having so many amenities.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Book restaurants in advance. Get to you favored pool/beach spot early to reserve your beds 😂😂😂😂
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 days ago
Dear RichardT553, Thank you for sharing your detailed feedback and for choosing to stay in Shangri-La Mactan, Cebu. While we are pleased to hear that you enjoyed the amazing Chinese New Year dragon dance, we regret that certain aspects of your experience did not meet your expectations. We apologize for any inconvenience caused. I shall make sure to look into it but please know that our team is dedicated to promptly addressing such issues and delivering the best service, and we appreciate your understanding. Your feedback is invaluable to us as we continuously strive to enhance our guest experience. We are grateful for your positive feedback regarding our Tea of Spring restaurant and the friendly demeanor of our staff. Thank you once again for staying with us and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future! In the meantime, do stay safe. Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MelvinLin wrote a review Feb 16
Singapore, Singapore2443 contributions343 helpful votes
+1
Had a good stay over the Chinese New Year long weekend with the family. Positives: + Service was generally good, as is to be expected of the Shangri-la brand name. Most of the people we encountered through our 5 days here were friendly and helpful. There were a few who stood out for us, e.g., Daisy who took us on the Eco Trail, the team at Cowrie Cove, Bernabee at the Chinese restaurant, the folks who took us dragon boating, the team taking care of the sea sports area, people at the Adventure Zone, and the people at the spa. + The resort spans a large area, and had enough facilities and activities to keep us entertained through the entire stay. We only spent a day going out. + The Filipino food buffet + cultural performance was a nice touch. We enjoyed that. + Room was reasonably sized and furnished for our family with 2 children. A slight disappointment was that we had booked a package that was supposed to come with a free upgrade to a better room in the Ocean Wing, but that was not available in the end. The Chinese New Year peak period might be to blame. + Cleanliness was top-notch all around the resort and inside the room. I can imagine the housekeeping team working hard behind the scenes to keep things in excellent condition. If I had to complain: - Generally things in the resort felt kind of overpriced, both by Filipino and ASEAN standards. This was the case especially with the spa, and so the wife and I had to only settle for the 1-hour couple package when usually we would book longer ones. However, to present the other side of the coin, if we considered the size of the resort and the facilities it offered, I guess they do need to find ways to cover some very high maintenance costs. - The confusion over payment for my children's breakfasts marred the experience. Because of my membership tiers, I have never been asked to pay for breakfast at any Shangri-la or Marriott property (admittedly, I did get bumped down from Diamond to Jade this year so maybe the treatment is different). This time however, even though I paid for a package that included paid breakfasts for 2 persons in addition to my tier entitlement, I felt like a beggar when I had to ask every step of the way because some of the staff members assured me the children's breakfasts were covered while others insisted I still had to pay.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 days ago
Dear MelvinLin, Thank you for choosing Shangri-La Mactan, Cebu for your family vacation during the Chinese New Year weekend. We are delighted to hear that you had an enjoyable stay overall and that our team members, including Daisy, Bernabee, and others, contributed to making your experience memorable. We appreciate your detailed feedback, both positive and constructive. Your comments have been duly noted, and we apologize for any inconvenience caused. Rest assured, we will address these concerns internally to improve our service delivery. Thank you for your understanding and thank you as well for acknowledging the efforts of our housekeeping team. We hope to have the pleasure of welcoming you and your family back in Paradise for another memorable stay in the future! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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George wrote a review Feb 14
Constanta, Romania6 contributions
Very nice and big hotel. We stayed there 8 nights and we fell very good. Rooms need to be updated. Staff is very friendly and they make you feel good. I mention Doreen front desk and Raymond from TIDES restaurant. It’s second time in the hotel and we come back.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 days ago
Dear Mobile28831979936, Awesome! Thank you for choosing to stay at Shangri-La Mactan, Cebu and for sharing your experience with us. We are thrilled to hear that you enjoyed your 8-night stay and that our staff, especially Doreen and Raymond made you feel welcome. We appreciate your comment about our rooms and rest assured, we continuously strive to improve our facilities to enhance the overall guest experience. It's wonderful to hear that you're planning to return for another visit. We look forward to welcoming you back and ensuring another delightful stay for you! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paveena G wrote a review Feb 12
4 contributions4 helpful votes
Excellent service as usual. This is our 4th trip here but 1st one post COVID. The service at the lounge was fantastic- thank you Abby and Steffi for going above and beyond . However I would say the past experiences were better. They used to have a family tea time for guests at ocean wing at the Aqua restaurant which was excellent bonding time - they should bring it back. Plus the pool in front of aqua restaurant used to be exclusive for ocean wing guests , but now it’s really crowded as they have opened it up for all. Still a great place however wouldn’t stay in the ocean wing next time .
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 1 week ago
Dear paveenag2015, Thank you for choosing Shangri-La Mactan, Cebu for your recent stay, and for taking the time to share your feedback with us. We're delighted to hear that you had an excellent experience and that Abby and Steffi provided you with fantastic service at the lounge. Your feedback regarding the changes in our offerings is greatly appreciated. We will certainly take your suggestions into consideration as we continuously strive to enhance our guest experience. We hope to have the pleasure of welcoming you back for another memorable stay! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱15,737 - ₱23,858 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA MACTAN, CEBU - UPDATED 2024 Hotel Reviews & Price Comparison (Lapu Lapu, Philippines) - Tripadvisor

Frequently Asked Questions about Shangri-La Mactan, Cebu
What are some of the property amenities at Shangri-La Mactan, Cebu ?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Mactan, Cebu ?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Mactan, Cebu ?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Mactan, Cebu ?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Mactan, Cebu ?
Conveniently located restaurants include Tides at Shangri-La Mactan, Cebu, Acqua at Shangri-La Mactan, Cebu, and Cowrie Cove at Shangri-La Mactan, Cebu.
Are there opportunities to exercise at Shangri-La Mactan, Cebu ?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Mactan, Cebu have an airport shuttle?
Yes, Shangri-La Mactan, Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Mactan, Cebu have airport transportation?
Yes, Shangri-La Mactan, Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Mactan, Cebu ?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Mactan, Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Mactan, Cebu ?
The staff speaks multiple languages, including Japanese, Korean, and Filipino.