The staff are friendly especially in one of their restaurants - Sunset Bars. The buffet food for breakfast have to improve though. The rooms are clean. We love their king-sized bed. We slso love their infinity pool. It is huge. The kids enjoyed the warm water in the pool.
I had a great time in The View. The food is good. All the staff are amazing especially Alvin, Michael, Kevin and Kirby. I was hoping to stay longer but I really have to go due to a tight schedule. Looking forward to come and see then again! 😁 Keep up the good work everyone.
My brother and I stayed at this resort for 1 week. The facility is very clean. The best part was how friendly, hospital, and professional the staff is. They go out of their way to assist you with everything. I had a worrisome travel problem and the entire staff did everything to help me successfully solve it. Mai a restaurant hostess was very good to us as were the entire bar and restaurant staff. The travel partner they use is also excellent. Ask for joy on your excursions. The spa service is also excellent. I highly recommend staying here for a stay that makes you feel pampered. So sad to be leaving tomorrow.
Hotel is far from the airport. Should have known i should have booked somewhere near. And a little bit outdated. Staffs are very friendly and accommodating. Specially the lady at the concierge. Talking of value of your money, price of the food is quite expensive.
My family and I really really enjoyed our weekend stay at Dusit Thani Mactan Cebu! Hotel staff was really kind and friendly. The place was very relaxing and clean as well! Food was absolutely delicious!! Highly recommend for a family weekend staycation! You should try their buffet, very sulit!
When we got there, the place is very beautiful and the staff accompanied us, very friendly staff, the pool is big and nice because the chlorine is not too much. All the electronics in our room is functioning, the food is VERY appetizing and delicious, 100% would recommend to my friends and other. We will Definitely go back there.
Pros: - pool - breakfast - view Cons: - far from the airport - WiFi too bad - sea was dirty - sun beds hard to get - no restaurants around - not allowed to order Grab food - very expensive restaurants on premises with slow service and poor choice of food - VERY dirty rooms
Nothing else feels great other than being secure while enjoying the moment. I had the most memorable day in Dusit Thani. Aside from enjoying the amenieties, the security in the place was indeed commendable. Kodus to sir Jay Adlawan for the safe haven he had managed.
I would have given them 5-stars for service if not for Myla who works at the Deli who thinks we dont have common sense. I would have given them 3-stars if not for the exceptional guest service extended by duty manager John who saved the situation for us. Hats off as well to Shinji and Alona of the Lobby Bar, both are some of the best I've encountered! I also hope that Dusit management enforces a strict policy on swimwear. Some guests are too conscious and maybe conservatives that they swim wearing street clothing like dresses and cotton shirts and basketball shorts! Who knows how much bacteria those stuff bring in the water. They also allow daytrippers which invade the poolside during weekends leaving hotel guests no space to lounge and relax. Its a really nice hotel, except for the hordes of daytrippers during the weekend. The staff and service are really good too!…
I booked for 3 days n 2 nights deluxe seaview for Holy week, on the day of our booking the check in time is 3pm there is queuing in the front desk, when it was my turn to check in the front desk said that the room was not yet ready its for fogging they will call us if its ready,the clock is ticking i follow up it after 1 hour they said its for final checking, another 1 hr pass, they never call us instead i approach the front desk. @ 5pm the room was ready they give us the key card but take note no Apology in their aside why it took 2 hours for me and my family to check in , aside from that after giving key card no assist to in our room. Upon settling in the room i was disappointed for the view i tot it will be purely sea view, the so expensive deluxe sea view room my view is sky deck and seaview, immediately after i ask the front desk for 6 times that if there is available room for pool n seaview room will transfer and willing to add payment, the front desk said they will find a way an inform us but sadly no feedback from them at all happen.. on the 2nd day i request for replenish of toiletries and new towel the housekeeping took more than 1 hour to give it and apologize why it took so long and said he is very busy cleaning rooms since in 1 building there is only 1 housekeeper assigned, that the real reason why its took us 2 hours delay in check in not the fogging or final check up happen…in breakfast buffet they served ang crispy bangus which is almost spoiled and itchy in the tongue to eat ,luckily my husband 1st try to eat before me cause i will be in trouble if i eat that since i did not bring my medicine for allergy, 2 days breakfast buffet i did not enjoy and afraid to eat. In the pool area the lifeguard/towel in charge has no manners at all he will ask you a lot of question before giving you towels and the worst is he just cough in front of us.. the worst and yuckiest thing in this hotel is the playzone for kids when we go there so that my kids could play i expected they sell socks but the incharge said its out of stock and suggested the he has use socks if we are willing to use it, super gross .. the said they are 5 stars but they service is very very poor .. not good for 1 star at all.. if your planning for vacation in mactan avoiding this resort at all not worthy of your money.. i been to crimson, jpark, shang,etc etc dusit is very far in terms of service and manners..…
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