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Dusit Thani Mactan Cebu Resort

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Dusit Thani Mactan Cebu Resort Punta Engano Road, Lapu Lapu 6015 Philippines
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Traveler (662)
Pool & Beach (168)
Dining (78)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Regularly sanitized high-traffic areas
Updated 14/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 14/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 72 in Lapu Lapu
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Filipino
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
347Reviews11Q+A31Room tips
Traveler rating
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Most Recent
Timmy Benedict wrote a review 27 Jun
Cebu City, Philippines31 contributions22 helpful votes
The staff are friendly especially in one of their restaurants - Sunset Bars. The buffet food for breakfast have to improve though. The rooms are clean. We love their king-sized bed. We slso love their infinity pool. It is huge. The kids enjoyed the warm water in the pool.
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Date of stay: June 2022Trip type: Traveled
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F a y e wrote a review 16 Jun
2 contributions
I had a great time in The View. The food is good. All the staff are amazing especially Alvin, Michael, Kevin and Kirby. I was hoping to stay longer but I really have to go due to a tight schedule. Looking forward to come and see then again! 😁 Keep up the good work everyone.
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Date of stay: June 2022Trip type: Traveled
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Laura B wrote a review 13 Jun
1 contribution
My brother and I stayed at this resort for 1 week. The facility is very clean. The best part was how friendly, hospital, and professional the staff is. They go out of their way to assist you with everything. I had a worrisome travel problem and the entire staff did everything to help me successfully solve it. Mai a restaurant hostess was very good to us as were the entire bar and restaurant staff. The travel partner they use is also excellent. Ask for joy on your excursions. The spa service is also excellent. I highly recommend staying here for a stay that makes you feel pampered. So sad to be leaving tomorrow.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: Ask for a balcony
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Shanghai Beauty wrote a review 7 Jun
Doha, Qatar162 contributions52 helpful votes
Hotel is far from the airport. Should have known i should have booked somewhere near. And a little bit outdated. Staffs are very friendly and accommodating. Specially the lady at the concierge. Talking of value of your money, price of the food is quite expensive.
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Date of stay: February 2022Trip type: Traveled
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Catherine wrote a review 6 Jun
1 contribution
My family and I really really enjoyed our weekend stay at Dusit Thani Mactan Cebu! Hotel staff was really kind and friendly. The place was very relaxing and clean as well! Food was absolutely delicious!! Highly recommend for a family weekend staycation! You should try their buffet, very sulit!
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: Beach front rooms are quieter and relaxing.
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Response from Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort
Responded 2 weeks ago
Dear Catherine, I greatly appreciate the time and effort you took to share your wonderful feedback and comments with us. My team and I are genuinely focused on creating the best experience possible for all of our guests, from the gracious Thai hospitality, hotel facilities and innovative cuisines. We are very pleased that you had a wonderful family experience during your short staycation. The entire team is looking forward welcoming you and your family back! Graciously yours, Michael Kempf General Manager
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Cayla C wrote a review 6 Jun
11 contributions
When we got there, the place is very beautiful and the staff accompanied us, very friendly staff, the pool is big and nice because the chlorine is not too much. All the electronics in our room is functioning, the food is VERY appetizing and delicious, 100% would recommend to my friends and other. We will Definitely go back there.
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Date of stay: May 2022Trip type: Traveled
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Response from Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort
Responded 2 weeks ago
Dear Cayla C, Your great review is simply a delight and thank you for giving us this amazing 5 star feedback. Indeed, our infinity pool is one of the pride of our hotel with the stunning sunset view over the Magellan Bay. It is with pleasure to read that you liked the overall service and facilities we offer and I'm glad that you appreciated the excellent service provided by our team. These kind words and compliments will surely be shared with them. We look forward welcoming you back here to our beautiful resort! Graciously yours, Michael Kempf General Manager
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Alena T wrote a review 3 Jun
Moscow, Russia309 contributions104 helpful votes
+1
Pros: - pool - breakfast - view Cons: - far from the airport - WiFi too bad - sea was dirty - sun beds hard to get - no restaurants around - not allowed to order Grab food - very expensive restaurants on premises with slow service and poor choice of food - VERY dirty rooms
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Date of stay: May 2022Trip type: Traveled
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Marichu G wrote a review May 2022
1 contribution
Nothing else feels great other than being secure while enjoying the moment. I had the most memorable day in Dusit Thani. Aside from enjoying the amenieties, the security in the place was indeed commendable. Kodus to sir Jay Adlawan for the safe haven he had managed.
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Date of stay: May 2022
Location
Service
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Response from Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort
Responded 4 weeks ago
Dear Marichu G, Thank you for choosing our hotel and for sharing your positive feedback. I am pleased that you enjoyed your stay with us. It is even more wonderful to hear that you enjoyed the amazing service provided by our team and I’m very glad receiving great comments for our security team including our Security Manager, Mr. Jay Adlawan who is very uncommon seeing their names in most of the reviews hence I will surely share this to him and to the rest of the team. Your memorable experience and safety is always our priority here in the resort. We look forward to your next visit and we hope to see you again soon. Graciously yours, Michael Kempf General Manager
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ariel d wrote a review Apr 2022
1 contribution
+1
I would have given them 5-stars for service if not for Myla who works at the Deli who thinks we dont have common sense. I would have given them 3-stars if not for the exceptional guest service extended by duty manager John who saved the situation for us. Hats off as well to Shinji and Alona of the Lobby Bar, both are some of the best I've encountered! I also hope that Dusit management enforces a strict policy on swimwear. Some guests are too conscious and maybe conservatives that they swim wearing street clothing like dresses and cotton shirts and basketball shorts! Who knows how much bacteria those stuff bring in the water. They also allow daytrippers which invade the poolside during weekends leaving hotel guests no space to lounge and relax. Its a really nice hotel, except for the hordes of daytrippers during the weekend. The staff and service are really good too!
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Date of stay: April 2022Trip type: Traveled
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Response from Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort
Responded 4 May 2022
Dear Mr. Ariel D, Thank you for choosing to stay with us and for sharing your feedback. First and foremost, I would like to thank you for your positive feedback on the exceptional service of my employees and I will certainly share your comments with the entire team especially with John our Duty Manager, Shinji and Alona of The View Bar. As for the comment with Ms. Myla at the Deli, would you be able to give me further feedback on my email below in order for me to look into this personally. In regards to our pool access, please be informed that we are allowing entrance and usage of our facilities to both our in-house guests as well day-use guests depending on hotel occupancy levels. The service standards which you have encountered are not reflecting our normal standards of service excellence, therefore we will fine tune specifically in this areas to make sure we will provide outstanding customer service from now on. Thank you once again and I look forward to welcoming you back to our hotel in the near future. Graciously yours, Michael Kempf (Mr.) General Manager (Michael.Kempf@dusit.com)
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Lourdes Carmen wrote a review Apr 2022
Cebu City, Philippines40 contributions12 helpful votes
+1
I booked for 3 days n 2 nights deluxe seaview for Holy week, on the day of our booking the check in time is 3pm there is queuing in the front desk, when it was my turn to check in the front desk said that the room was not yet ready its for fogging they will call us if its ready,the clock is ticking i follow up it after 1 hour they said its for final checking, another 1 hr pass, they never call us instead i approach the front desk. @ 5pm the room was ready they give us the key card but take note no Apology in their aside why it took 2 hours for me and my family to check in , aside from that after giving key card no assist to in our room. Upon settling in the room i was disappointed for the view i tot it will be purely sea view, the so expensive deluxe sea view room my view is sky deck and seaview, immediately after i ask the front desk for 6 times that if there is available room for pool n seaview room will transfer and willing to add payment, the front desk said they will find a way an inform us but sadly no feedback from them at all happen.. on the 2nd day i request for replenish of toiletries and new towel the housekeeping took more than 1 hour to give it and apologize why it took so long and said he is very busy cleaning rooms since in 1 building there is only 1 housekeeper assigned, that the real reason why its took us 2 hours delay in check in not the fogging or final check up happen…in breakfast buffet they served ang crispy bangus which is almost spoiled and itchy in the tongue to eat ,luckily my husband 1st try to eat before me cause i will be in trouble if i eat that since i did not bring my medicine for allergy, 2 days breakfast buffet i did not enjoy and afraid to eat. In the pool area the lifeguard/towel in charge has no manners at all he will ask you a lot of question before giving you towels and the worst is he just cough in front of us.. the worst and yuckiest thing in this hotel is the playzone for kids when we go there so that my kids could play i expected they sell socks but the incharge said its out of stock and suggested the he has use socks if we are willing to use it, super gross .. the said they are 5 stars but they service is very very poor .. not good for 1 star at all.. if your planning for vacation in mactan avoiding this resort at all not worthy of your money.. i been to crimson, jpark, shang,etc etc dusit is very far in terms of service and manners..
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Michael Kempf, General Manager at Dusit Thani Mactan Cebu Resort
Responded 13 May 2022
Dear Lourdes Carmen, Thank you for taking the time to share your feedback here. This is to express our sincerest apologies for the inconveniences you have experienced during your stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. During your check-in day, it was holyweek and our hotel was on full occupancy hence room request was not granted, my apology that our team from front desk wasn’t able to explain it to you and missed to get back to you immediately. For the breakfast buffet, this is our first time having complain with the crispy bangus that we are serving but we will check on this specific item with the preparation and supplier as well. In addition to that, we are doing a thorough investigation particularly on the pool and Funzone incidents which definitely are unacceptable behavior and we will implement corrective actions to ensure that none of our guests will face a similar situation in the future. The service standards which you have encountered are not reflecting our normal standards of Dusit Thani service excellence and I do hope that you will give us another chance to make up for the recent shortcomings. There were a few learning issues for us here and it is only by receiving your kind detailed comments that we will be able to constantly fine tune our services. We sincerely hope that despite the mentioned inconveniences, you would still give us another opportunity to better serve you in the near future. Graciously yours, Michael Kempf General Manager
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PRICE RANGE
US$131 - US$168 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
272
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Frequently Asked Questions about Dusit Thani Mactan Cebu Resort
Which popular attractions are close to Dusit Thani Mactan Cebu Resort?
Nearby attractions include Lapu Lapu Statue (3.4 km), Marcelo Fernan Bridge (7.9 km), and Magellan Shrine (3.4 km).
What are some of the property amenities at Dusit Thani Mactan Cebu Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dusit Thani Mactan Cebu Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dusit Thani Mactan Cebu Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Dusit Thani Mactan Cebu Resort?
Yes, free parking is available to guests.
What are some restaurants close to Dusit Thani Mactan Cebu Resort?
Conveniently located restaurants include CookPub - Modern Korean Bistro, Ibiza Beach Club, and Azure Beach Club.
Are there opportunities to exercise at Dusit Thani Mactan Cebu Resort?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Dusit Thani Mactan Cebu Resort have airport transportation?
Yes, Dusit Thani Mactan Cebu Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Dusit Thani Mactan Cebu Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dusit Thani Mactan Cebu Resort?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Dusit Thani Mactan Cebu Resort?
Many travellers enjoy visiting Magellan Shrine (3.4 km).