Dulcinea Hotel and Suites
Shangs Mactan Town Center M.L.Quezon National Highway, Lapu Lapu 6015 Philippines
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About
#15 of 82 hotels in Lapu Lapu
Location
Cleanliness
Service
Value
Finding an ideal hotel in Lapu Lapu does not have to be difficult. Welcome to Dulcinea Hotel and Suites, a nice option for travelers like you.
Free wifi is offered to guests, and rooms at Dulcinea Hotel and Suites offer a flat screen TV, air conditioning, and a minibar.
During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a concierge, and baggage storage. Guests of Dulcinea Hotel are also welcome to enjoy free breakfast, located on site. For travelers arriving by car, free parking is available.
While visiting Lapu Lapu, you may want to try some schnitzel at one of the nearby restaurants, such as Mb's.
Plus, during your trip, don’t forget to check out some of the popular monuments and statues, such as Lapu Lapu Statue and Magellan Shrine.
Dulcinea Hotel and Suites puts the best of Lapu Lapu at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Karaoke
Children Activities (Kid / Family Friendly)
Free airport transportation
Massage
24-hour security
Parking
Wifi
Bar / lounge
Breakfast in the room
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Salon
Baggage storage
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Bottled water
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Filipino, Japanese
Location
55Somewhat walkable
Grade: 55 out of 100
17Restaurantswithin 1 km
6Attractionswithin 1 km
Contact
Shangs Mactan Town Center M.L.Quezon National Highway, Lapu Lapu 6015 Philippines
Getting there
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153Reviews6Q+A30Room tips
Reviews
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Lord Paul of Chaol Ghleann wrote a review Dec 2022
Harrogate, United Kingdom118 contributions12 helpful votes
+1
Very large room, but not an actual suite! All the amenities you could require, except an iron. Great location, 10 minute drive to the airport. Staff were excellent and very happy to help. Your luggage is carried up for you by security guards; please tip! It's a but misleading as the actual hotel is on the second floor, behind its sister hotel. The ground floor business units were being renovated so building work going on during the day but not at all noisy and finishes at 4pm. There's a great massage place on the first floor. I had 3! Very professional and about £12 for a 90 minute feet and body package. There's a brilliant 7/11 store across the road where we spent nights drinking and chatting to the locals. 5 minutes walk to the large shopping mall and a great, cheap laundry service 5 minutes walk on the same side of the road as the hotel. The security team were fabulous. spent many an hour chatting to them at night. Friendly and funny and most helpful. Thank you guys, especially the younger one!…
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Date of stay: November 2022
Location
Cleanliness
Service
Room Tip: Not ideal if you are wheelchair bound. Only one floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It was my first time staying this hotel. They are all great and always working hard to make there guest be satisfied. The staff is amazing the rooms have been comfortable and immaculate. There internet connection was so fast.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I really recommend this hotel for tourist and travellers. They have very cozy and comfortable rooms. An accommodating staffs and very good food. Whenever you need of something they can surely assist and very responsive. True to call an excellent service.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We arrived at 9pm and there was no food available. There is a McDonalds 3 min walk away. WiFi is poor but we bought data SIM cards at the airport for $17 as we heard internet was poor everywhere. The outside doesn’t look great but the bedrooms are clean and spacious. Kind and helpful staff carried our bags and they collected us from the airport which is just 10 mins away.
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Date of stay: March 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from kenneth hyoung, Owner at Dulcinea Hotel and Suites
Responded 26 Mar 2022
Hello Sir, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Stay safe!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cebu offers a bunch of other hotels much better than this hotel. Poor product knowledge of staffs, inconsistent with information. Needs review on common courtesy. Supervisor wouldn't even reply to your email. Plus, no elevator, to my surprise. Find a better hotel with more efficient and properly trained staffs.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from kenneth hyoung, Owner at Dulcinea Hotel and Suites
Responded 4 Oct 2020
Dear Valued Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We sincerely apologize for your bad experience during your stay. Please rest assured we have addressed this with the team to ensure this will not happen again. We hope you could give us another chance to turn your experience around. Regards, Mary Dyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and 10 yr old son stayed overnight at the Dulcinea because we arrived in Cebu, and had an early domestic flight the next day and wanted to stay close to the airport because we know that the Cebu traffic can be outrageous at times. The room was clean, but a little run down. The decor is also a little dark as they use a dark cherry wood on almost everything. We saw small roaches, but that's just a fact of life in the Philippines. The hotel is located on the second floor of the building, and there is no elevator. So if you have mobility issues, you'll need to take this into consideration. On the upside, the staff was friendly and accommodating, and they also had a free shuttle to/from the airport. It is also across the street from the Gaisano Mactan Mall, so there are some shopping and food options. Given the same circumstances, we'd stay overnight again, but no more than a night or two.…
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Date of stay: October 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dulcinea H, Front Desk Supervisor at Dulcinea Hotel and Suites
Responded 20 Oct 2019
Dear Mr./Ms. Frank, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We wish you all the best and we hope to see you again. Warm Regards, Mary Dyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Big room. It’s my second time staying here. Just be mindful that if u have a lot of luggage you might need some Help because the hotel is located on the 3rd floor and has no elevator, but the staff are very helpful in taking care of our luggages. Very affordable accommodations, I will stay here again.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dulcinea H, Front Desk Supervisor at Dulcinea Hotel and Suites
Responded 14 Jul 2019
Dear Mr./Ms. Kym, Thank you for taking the time to review your stay with us. It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. We wish you all the best and see you soon. Warm Regards, Mary Dyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a hotel that works hard to be good and it shows. Yes, you walk up two flights of stairs to reach the lobby but we had two staff members carry our bags so this was not an inconvenience in any way. The staff are pleasant and quick to respond. The room is large and clean. There is a desk and chairs. The bathroom is large and includes a tub. They provide a free breakfast and will accommodate your schedule. So many places will tell you their breakfast hours of operation and it's up to you to be there. We had an early morning flight and they gave us sandwiches at midnight to make sure we had food. This is outstanding service! They provide a free shuttle to the airport. Many places will arrange transportation for you but you still have to pay the cost. It is close to Mactan International Airport at about 2 kilometers (1.3 miles according to the computer). The location is also close to the Gaisano Mall Mactan Island which includes a number of restaurants. …
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Date of stay: May 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dulcinea H, Front Desk Supervisor at Dulcinea Hotel and Suites
Responded 5 Jun 2019
Dear Mr./Ms. Todd, Thank you for taking the time to review your stay with us.We are so happy to hear that you are satisfied with your stay with us.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Mary Dyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Looked alright in the Agoda booking site. They just forgot to mention the hotel is on the 2nd floor and there is no elevator. Not fun to carry your luggages 2 floors up using the stairs. Second issue. Checking is 2pm. We arrived at 5:45pm and got told our room is not ready. They made us wait 30mins at the reception. Probably double rented it for short term... Had a serious complaint verbally and via email. Just got a very lame apology. The rooms are good.
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Date of stay: February 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dulcinea H, Front Desk Supervisor at Dulcinea Hotel and Suites
Responded 5 Mar 2019
Dear Mr. William, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. . I was disappointed to read that you did not have a pleasant check-in experience. I know our front office team will do everything in their power to check our guests in as soon as possible however, on the occasion there was some maintenance need to be done on that day in the room. We hope you could give us another chance to serve you and give us a chance to turn your experience around. It would be such a pleasure to welcome you back. Regards, Mary Dyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Dulcinea Hotel is useful if you have a layover in Cebu between flights or activities and don’t want to trek into the main city. Rooms are clean including sheets and towels. There is a safe in the room and a TV with cable. The WiFi was okay but I struggled with a movie download. Beyond this, there is no other reason to stay here. There are two flights of stairs to climb. and breakfast is served in the room. The hotel offers a shuttle service to the airport for free. It stops at 2am. Not sure the start time but likely 5-6am. For food, there is the Marina Mall about a 5-10 min taxi (P80) away.
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Date of stay: December 2018Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$43 - US$49 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dulcinea hotel lapu lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
20
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Frequently Asked Questions about Dulcinea Hotel and Suites
Which popular attractions are close to Dulcinea Hotel and Suites?
Nearby attractions include Marcelo Fernan Bridge (0.9 km), Gaisano Mall (0.2 km), and Submarine Gift Shop (0.6 km).
What are some of the property amenities at Dulcinea Hotel and Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Dulcinea Hotel and Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dulcinea Hotel and Suites?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Dulcinea Hotel and Suites?
Yes, free parking is available to guests.
What are some restaurants close to Dulcinea Hotel and Suites?
Conveniently located restaurants include Jollibee, Pearl Meatshop, and Tom N Toms Coffee Mactan.
Does Dulcinea Hotel and Suites have an airport shuttle?
Yes, Dulcinea Hotel and Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Dulcinea Hotel and Suites have airport transportation?
Yes, Dulcinea Hotel and Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Dulcinea Hotel and Suites?
The staff speaks multiple languages, including English, Japanese, and Filipino.
Are there any historical sites close to Dulcinea Hotel and Suites?
Many travellers enjoy visiting Yap Sandiego Ancestral House (6.7 km), Fort San Pedro (6.8 km), and 1730 Jesuit House (6.7 km).