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4.0
#3 of 8 resorts in Lapu Lapu
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
If you’re looking for a luxury resort in Lapu Lapu, look no further than Jpark Island Resort & Waterpark, Cebu.
Close to Lapu Lapu Statue (2.4 mi), a popular Lapu Lapu landmark, Imperial Palace Waterpark Hotel is a great destination for tourists.
You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a minibar, and you can stay connected during your stay as Jpark Island Resort & Waterpark, Cebu offers guests free wifi.
The resort features a concierge and room service. Plus, Imperial Palace Waterpark Hotel offers a pool and breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
If you like cafes, Jpark Island Resort & Waterpark, Cebu is conveniently located near Tarmong, Aysken D’ Han, and Civet Coffee.
Best of all, Imperial Palace Waterpark Hotel makes it easy to experience some great Lapu Lapu attractions like Magellan Shrine, which is a popular historic site.
The staff at Jpark Island Resort & Waterpark, Cebu looks forward to serving you during your upcoming visit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
Location
M. L. Quezon National Highway Brgy. Maribago, Lapu Lapu 6015 Philippines
Jpark Island Resort & Waterpark
1,734 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
We had a wonderful experience in this resort. Every staff member (from the parking lot all the way to our room) we encountered were all respectecful. They all go above and beyond to make our stay comfortable. Thank you maam Jessica Dagatan (not sure with her Family name though).She was a classmate of my aunt way back elementary. HAHA. Through her, we booked 2 suite rooms (4adults, 4kids) at a very low price. She said they were having big discounts. She was also very accomodating and made sure all our needs will be met. My family was truly having a great time, especially our kids and we can't wait to be back again and again and again. Thank you Jpark Island Resorts and Spa for giving us a perfect weekend getaway. This is my first time to write a review and I will be rating 5stars for providing us a very top notch service ☺️👍👌
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Date of stay: January 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, General Manager at Jpark Island Resort & Waterpark
Responded Jun 14, 2021
Dear Valued Guest , Thank you for taking the time to share with us your feedback during your stay. We appreciate and value your positive rating in line with our efforts to provide each and every guest with a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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We had so much fun together especially at the Pororo Park like babalik ka talaga sa pagkabata mo when you see all the rides or the activities they have inside the Pororo Park, Yes it's quite expensive but it's really worth it. I like also the waterpark were my cousins and nephews had so much fun. All the staffs were so accommodating from security, concierge, front office and down to the housekeeping. First time we ate at the Coral/Havana foods were so presentable, delicious and worth it for the price. Jpark is a perfect place to go with family and friends.
"Think of a perfect place with family and friends, think of JPARK."
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip:Best views ever
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, Marketing at Jpark Island Resort & Waterpark
Responded Jul 11, 2022
Dear Go741181, Thank you for taking the time to share your unforgettable experience with us. We are glad that you enjoyed your stay at our hotel since it has always been our ultimate goal of making sure that our valued clients and guests will be provided with the exceptional services that they deserve. Rest assured that we will forward your good words to our management staff. We look forward to your next visit soon! Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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I was fortunate to have the opportunity to try the hotel for a night stay and was warmly welcomed by Jessica, the Front Desk Manager, as she did the check-in. I was very impressed with her professionalism and friendliness, and she checked us in.
When we enter the room, the room is modern and elegant with a beautiful view of the beach. The room is big, the placements of furniture are well thought of and the attention of details is impeccable. The hotel room is really modern and chic. One of the features of the room that I really like is that it has a very modern toilet. It also has a very impressive shower with a reasonable size that comes with rain shower. The overall comfort of our room was superb and certainly has a nice ambience about it. The bed is really comfortable, and I had a wonderful night of sleep. I will recommend this hotel to my family, friends and members of Anytime Fitness Cebu IT Park branch.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, General Manager at Jpark Island Resort & Waterpark
Responded May 2, 2022
Dear Catherine, Thank you for taking the time to share your unforgettable experience with us. We are glad that you enjoyed your stay at our hotel since it has always been our ultimate goal of making sure that our valued clients and guests will be provided with the exceptional services that they deserve. Rest assured that we will forward your good words to our management staff. We look forward to your next visit soon! Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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We just spent two nights at this resort and must experience was pretty awful. Of course, we understand that during a pandemic some services may not be available. However, given that the hotel is still open and claiming to offer a 5 star service, this place is definitely not worth a trip.
Firstly, when we arrived in our room, housekeeping were still inside.. later when we asked for one extra packet of coffee, the housekeeper told us that they only provide one per room.. there was no soap or towel in one of the bathrooms, During a pandemic you would not expect the hotel to save costs on soap...
As for the waterpark, all the big slides are closed. Something that they don’t make clear on their website before you book... the lazy river is ok. However one morning we were on the lazy river and it stopped pumping water half-way around, when we asked the lifeguard if it was broken he replied no, we are just turning it off to “save energy”. Apparently the kid slides were also turned off for this reason... so this only left one pool available to use.
At breakfast, they tried to charge us for 2 kids, even though our room rate included free breakfast for 2 adults and 2 kids.
Overall, a really poorly managed hotel, especially for a “5 star hotel”. Much better options on Mactan Island are located close by. Would definitely not recommend staying at J Park!
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Date of stay: January 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, General Manager at Jpark Island Resort & Waterpark
Responded Jan 11, 2021
Dear Mr. Thomas Sykes, Thank you for taking the time to share your experience with us. Jpark Island Resort & Waterpark, Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay. This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities. Rest assured that all your comments have been duly noted and have taken in for consideration in aiming to exceed your expectations and to provide the best Filipino hospitality. We also sent our official response to your concerns to your email address. Please do not hesitate to let us know how we can be of further assistance. Sincerely, Jonathan Charles Nowell General Manager
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They claim to be a 5 Star Property, sad to say, your property is far from being 5 stars.
I was able to get the 21 day advance purchase rate for a two bedroom suite. I didn’t know that the room that will be given to me was an old and un-refurbished room. It didn’t even have bidets in either of the bathrooms. Shouldn’t bidets be basic nowadays? No microwave in the room too.
My brother in Law, who also booked the same room category for the same exact rate got a newer room with bidets and a microwave.
My kids loved the Pororo suite room. One tile by the shower area was loose already and the water drain in the shower went down very slowly. At the foot of the beds in the room, there are wooden feet of the characters of the specific bed. It’s an accident waiting to happen. You should put foam or thick padding on those wooden feet to protect kids from getting hurt. Some of the balls in the ball pit were cracked open or literally sliced in half already. I had to remove all of them to avoid my kids from getting scratched from the broken balls.
Most of the staff were well mannered and pleasant, however most of them also assumed you know how to speak bisaya. As a property claiming to be 5 stars, shouldn’t English be your primary language there?
5 stars right? FOOD should have been great!!! It is far from great! The only good food we had in the property was from the Japanese resto in the premises called Nonki. And it’s a third party resto.
Property is beautiful and really a dream destination for kids. But it is very far from being a 5 Star property.
You guys need to hire a new F&B Director and Executive Chef. Food quality is of a 2-3 star hotel. Buffet area food was cold and sloppy.
I’m just glad that my kids had fun and as kids, did not notice these things that I’ve mentioned. Then again, it’s the adults your property need to impress right?
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, General Manager at Jpark Island Resort & Waterpark
Responded May 24, 2022
Dear Ian, Thank you for taking the time to share your experience with us. Jpark Island Resort & Waterpark, Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay. This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities. Rest assured that all guests’ comments have been duly noted and have been taken in for consideration in aiming to exceed your expectations and to provide the best Filipino hospitality. Please do not hesitate to let us know how we can be of further assistance. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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They have the Best pool where your kids can enjoy. The entire area is designed for a family getaway where parents can relax and unwind while the kids are enjoying. We tried the Amazon Riven, Captain hook pool, kiddie pool, feeding fish at the beach like literally you can see a lot of fish. Dethrone is the best its cheaper during weekdays we only pay 300 per 30mins ride. Kids and kids at heart will really enjoy it. We eat dinner at Havanna by the sea restaurant the food is great worth the price you pay plus they have a great crew. Super friendly. A Highly recommended place.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, General Manager at Jpark Island Resort & Waterpark
Responded Nov 26, 2021
Dear Kaye, Thank you for taking the time to give us feedback. We are pleased that our excellent services and hardworking staff were able to make your stay here at our hotel an unforgettable one. As one of the leading leisure providers in the country, we assure you that we will continue to deliver and provide you with the services that you really deserve. With this, we look forward to serving you the next time you visit us again soon. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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As the title says, it’s hugely impressive. The buffet breakfast though could get better in terms of variety and layout. The chairs are very close to each other. There is no taho, and not a lot of other Filipino delicacies. I wonder why the rate for massage for Filipino locals is much higher than those with foreign citizenship. I understand that it is due to VAT but they should have adjusted it because it would seem a bit racist or unfair knowing that it is a foreign-owned business in a Philippine soil.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JparkResort, Manager at Jpark Island Resort & Waterpark
Responded Jan 29, 2020
Dear 684junelp, Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Mactan Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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We checked in for 4 nights availing of their post-Covid sale. Sad to say their services were on sale too. I know it is still a pandemic but still expected a JPark quality service. To start the breakfast options were poor, could have been better. Also how they handled the breakfast service made me feel unsafe. It seems health protocols were not properly enforced. Next the room amenities were, from my perspective, a bit short changed. They made up for it though by allowing outside food to come in unchallenged. The pools were open, which were great, except the slides.
To summarize, I think they were not yet ready to open in a Covid-19 environment. A lot of things still has to be done. This is coming from someone who has availed of similar offers from other hotels as well.
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, General Manager at Jpark Island Resort & Waterpark
Responded Jun 14, 2021
Dear Valued Guest , Thank you for taking the time to share your experience with us. We appreciate and value your comment in line with our efforts to provide each and every guest with a delightful and enjoyable stay. This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. Rest assured, our concerned departments will be aware of this and take all necessary actions for a better customer experience. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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The resort boasts that it is a 5 star resort but it doesn't feel like it to me.
Given there are a few positive things we can highlight.
1. The resort is huge, it is very suitable to families with kids who want to go on vacation. Their water park is definitely the highlight of the resort. 2. Staff were approachable and courteous. 3. Guests have lots of activities they can try.
Now on to the not so great things that the resort can improve on.
1. The lobby of the resort has a chaotic feel to it, given that it was a weekend and still in the middle of a pandemic. As a guest my family and I felt lost during the check.in process and no one had helped us with our baggages. We had to meander in the hotel ourselves. 2. Check-in process takes a long time. 3. Rooms are outdated, not that spacious and everything you request from a bucket full of ice to a bottle of water is charged. 4. My family reserved 4 rooms altogether, with an extra bed in each room and never in my life saw an extra bed at a 5 star resort setup from the floor. It was just a literal mattress, laid flat on the floor no folding bed at that! The blanket was very thin which made it more disappointing. 5. The amenities weren't that great either, the public restroom near the main pool was disgusting. It smelled awful and looked like it wasn't maintained well. It felt like we were at a low class pool resort. 6. The staff did their best ig, but the guest services hotline is no longer available at 9pm. 7. Breakfast service was good in a mediocre kind of way, not much variety of choice given that it was a weekend. 8. Definitely an experience we wont be repeating, if you're a family who likes to chill then there are better resorts in the area who give better service and amenities.
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Date of stay: March 2022Trip type: Traveled with family
Room Tip:Avoid weekends, bring your own car since the parking lot is far from the lobby. Best if you have...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, General Manager at Jpark Island Resort & Waterpark
Responded May 2, 2022
Dear Iev, Thank you for taking the time to share your experience with us. Jpark Island Resort & Waterpark, Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay. This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities. Rest assured that all guests’ comments have been duly noted and have been taken in for consideration in aiming to exceed your expectations and to provide the best Filipino hospitality. Please do not hesitate to let us know how we can be of further assistance. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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Jpark implements the best security protocols among all the resorts we’ve visited during the pandemic. They provide masks and gloves when getting food from the buffet. Alcohol and sanitizers are all over the place!
The one thing that makes this place great too are it’s people. Everyone is so courteous and attentive. Numerous times their staff stops what they are doing just to greet you and say hello. Their lifeguards in both the pool and the beach really kept a watchful eye on everyone. Marvin from housekeeping was amazing! He showed us around the different villas so we could decide which one to get for my son’s birthday. Looking forward to when the lazy river will be operational, and when it does, this place will surely be my weekend hideaway. Thank you.
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from J parkresort, General Manager at Jpark Island Resort & Waterpark
Responded Jun 14, 2021
Dear Valued Guest, Thank you for taking the time to share with us your feedback during your stay. We appreciate and value your positive rating in line with our efforts to provide each and every guest with a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu
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The water park offer day rate/walk in rate for non hotel (check in) guest. For in house they will ask for room number/name/no of pax when you register for towel & entrance
Hi, i saw that there are cottages but i am not sure of the current rates. I think it's a must to be on the proper swimming attire, but apart from that, im not sure of the other rules
There are more places to choose from in the Lapu Lapu area.
PRICE RANGE
₱10,497 - ₱13,268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
imperial palace waterpark hotel lapu lapu
FORMERLY KNOWN AS
Imperial Palace Waterpark Resort and Spa
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
556
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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