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3.0
#116 of 133 hotels in Cebu City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Crown Regency Hotel & Towers stands at the heart of Metro Cebu, and is conveniently located in close proximity to the city’s major commercial hubs and tourist destinations. This 4-star property features world-class health & wellness and entertainment amenities, 389 well-appointed guest rooms and suites, lavishly furnished function rooms that can accommodate up to 600 guests, and sumptuous dining outlets. This property is also the home of the world's first and only Sky Experience Adventure where brave adventure enthusiasts can experience the adrenaline-pumping SkyWalk Extreme, and Edge Coaster ride 127 meters high above the street. With only an hour’s ride away from the Mactan-Cebu International Airport, Crown Regency Hotel & Towers is the ideal location for all business and leisure guests alike.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Great View
Languages Spoken
English, Filipino
Location
Osmena Boulevard Fuente Towers, Cebu City 6000 Philippines
Crown Regency Hotel & Towers
1,107 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Apparently it is common practice in the Philippines for hotels to hyper inflate their quoted rack rate which they then discount by a huge margin to suck in the unwary traveller. Now this does happen elsewhere but in the Philippines it seems to have been taken to a new level. This hotel is run down and tired. That would have probably been acceptable given the price I paid but during the 5 days I stayed there I had to actually seek out the housekeeping staff to get them to make up the room. This made our stay uncomfortable to say the least. I enquired at the front desk as to why this might be so, they sheepishly told me that the operators would spend no money on maintenance nor even provide adequate staffing. This is a case not of "get what you pay for" but rather get much less.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Â Don"t choose to stay here at all
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bath tub molds. Cockroaches Peeling paint. This place needs renovation. Housekeeping does not deliver complimentary water even if you ask for it. They keep making excuses. Sometimes they deliver sometimes they don't. Bathroom water pressure varies, hot water sometimes doesn't work. Vegetarian diet has no rice. If you ask for special diet for those with diet restrictions staff is inconsistent in granting the requests.
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Date of stay: April 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's always an interesting experience to sit back and watch how business owners fail to succeed through extreme penny pinching and indifference to their customers needs.
Crown Regency is a text book example. A seemingly good building in a great location in the middle of Cebu. The rooms have been nicely upgraded and the internet is good. Now comes the penny pinching. The water for the shower is luke warm in the day time and then cold in the evening due to 'problems'. The TV doesn't work as the remote control has no batteries, and still doesn't after 5 days and 8 requests. The towels are thread bare and full of holes. The sheets aren't much better. The hotel breakfast buffet is one of the worst I've every experienced, and is expensive by local standards. The poor cleaning staff are run off their feet, getting the room cleaned daily was an impossible request, so was getting more than one sachet of coffee per day. The staff are generally pleasant and the hotel manager was very professional - obviously she's between a rock and a hard place.
Why are the owners running their business into the ground ? They should just employ professional managers and let them get on with it. Do they not see the abysmal reviews and not think they should take action ?
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place is filthy top to bottom! The front desk staff are rude, and useless at best. This hotel is currently under going renovations, which where not disclosed during booking or we would never have booked here.
We asked for a room not on the floor under renovations due to health issues from the dust and noise, but front desk staff refused to move us or make any compensations for the level of dirt and filth from renovations. But also housekeeping needs better training, rooms where never properly cleaned one in two weeks of staying at this dump.
Rooms are filthy, bathrooms have water stains all over the shower stall glass is covered in soap scum, the room its self is dated to not believe what you see for pics... they are faked or at best only one or two rooms might look like the pics, all others have old falling apart furniture, bare wires connecting TV and lamps, poor internet.
The breakfast is total waste of most peoples time, geared towards Asian with no international breakfast choices at buffett, food is tastless and mostly cold anyway. The only positive for our entire stay was a waiter at the Buffett named "James"
An amazing young man, very polite and helpful if your stuck at this hotel look for James he will brighten your day. If not for him this stay would have been a total loss.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gym is closed on Sundays and all holidays. On average gym is open about 5 days a week. Jogging outside is not an option due to construction and pedestrian traffic.
The same short music loop is played continuous in public areas including lobby and restaurant.
Bathroom drain is defective. A number of lights in the hotel are out of service.
Do not look for napkins and towels in public bathrooms.
Pool was closed. Bar was closed.
Breakfast is ok but do not look for knife for butter. Eggs were not always available. Better options outside of the hotel.
Coffee in restaurant, weak.
Room was not cleaned every day and towels were sometimes taken or removed from hotel room and not replaced.
Bar soap is problematic.
No hotel laundry facilities, need to arrange on your own. outside vendor laundry is available and is very inexpensive but you need to make your own arrangements.
Internet was very good.
Room was extremely cold. In room refrigerator was a freezer....
Hotel initially wanted 200 peso deposit for unknown reasons, never had to provide it.
No nearby tourist or sightseeing opportunities.
I would not choose this hotel again.
Local grocery store (Robinson) was very useful and I was thankful it was there.
Overall pricing was inexpensive but I later chose another hotel at a higher price and was much happier.
Local heavy road construction in the area.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Â Heavy road construction and road noise. no thrills.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at lots of hotels across the world and I have to say this is one of the worst.
It’s listed as a four star hotel which is a joke because I would’ve even give it one star.
It’s old and out dated but that’s not the real issue here. I can manage an outdated hotel as long as it’s clean...and this hotel certainly is not clean. In fact it’s disgusting!!!
I honestly don’t know how a cleaner can finish their shift and feel like they have completed their job.
The shower was caked on grime.
There was dust on all of the furniture.
The window had a terrible view which was lucky because so couldn’t really see it thanks to the filthy windows.
The tv was broken and made a buzzing sound so it was unwatchable.
If you want a comfortable and clean environment to sleep in I would recommend you look else where.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am careful before writing any negative reviews for anything. But this hotel is in serious need of repair. The drapes in our room were falling down. The whole thing needs painting and general upkeep. Our a/c worked fine though. And the water was hot and the water pressure good. The bed was comfortable. The on-site restaurants were either closed or deserted. The breakfast included eggs cooked on site and that is the way to go because even though there was a good variety of food all the other hot dishes I tried were not hot.
The worst part was that we way overpaid for this substandard room. We booked through a travel agent and should have checked this more carefully ourselves. The hotel is centrally located so that was good. And the staff was attentive and kind. I hope this hotel can make the improvements needed to deserve a better rating.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for a week where we booked a junior suite. The hotel is is terrible and falling apart. We changed rooms 3 times on the first day as cupboards were broken, curtains rails were falling off the walls, showers were blocked.
Eventually accepted a room where the toilet got blocked every time we used it and a plumber had to be called.
Breakfast had poor selection and WiFi never worked.
Never again!
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Date of stay: December 2019
Value
Location
Service
Room Tip:Â Stay somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is our second time visiting Crown Regency Towers in Cebu. The first time we went here was because we tried the skywalker. We actually did not check in. But this year we decided to check in with them because of their proximity to fast food chains.
I was shocked at first to see that the entrance was at the back. Because they’ve been renovating the hotel. When we reached the back part there was this set up table outside which has become their conceirge and the man standing there have assisted us with our bags because we have to use a flight of stairs to get to the elevator on the 2nd floor. Going up to the 19th floor as they have made that as their make shift reception area for check ins.
The building was old. They did not allow us to do early check in. So we had to leave our bags with them as we only have 24 hrs in cebu.
The room was big. The bed was big enough for us. We had a good night’s sleep. But it was really old. It smells mold everywhere. And there were stains on our couch and chairs. I don’t even like the showere area as there were a lot of mold on the tiles. Water heater was good though.
The swimming area is so dirty and there were again molds everywhere. I really hope that they will be able to put this hotel back into shape.
And we were locked out. We went to the pool area early morning of our check out day. We went back to the room at 10am and we were locked out. It won’t open. We were staying at the 10th floor. And my husband had to go to the 19th floor to fix pur key card.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My disappointment started before I even checked in. On their Agoda site under their property policy they had airport transfers at 1200 PHP but when I tried to book the pick up from airport they said it would cost 2600 PHP.
I referred them to their property policy on the Agoda site and they acknowledged that the price stated was incorrect but they would not honour what they advertised. (They have since amended the price on that site but I have a screen shot of the original amount that was there before they changed it)
So I arranged with another company for the airport transfer which cost a little over 1500 PHP which was way less than what they wanted to charge me.
Clearly customer service and satisfaction was not a priority for them.
The hotel itself is not as appealing as they make it look, but that's neither here nor there. What is astounding to me as a very widely travelled individual. was the disparity between what they charge and what you actually get which was not at all value for money.
Their lack of what you would normally expect from any standard hotel, like at least a spare roll of toilet paper in case you run out during the night, or a box of kleenex tissues in the room, a closet to hang your clothes in as opposed to a clothes rail with only three hangers, none of the cable tv channels you would expect were connected, like CNN or BBC or Discovery Channel, Cinemax or a decent movie channel at least.
The room itself is spacious and reasonably clean but the towels are unpleasant as they are very old and grey.
This is definitely not a hotel you would stay more than as a transit or overnighter, not for a few days or more. The staff are efficient enough but not overly friendly or pleasant but otherwise satisfactory. Would not consider returning to this hotel in my future visits to Cebu.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip:Â Dont book airport transfers with this hotel, they overcharge too much.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Kaye,
Thanks for making a reservation with us. Unfortunately, we don't have a toll free number. You may contact us at (032)418-8888 or (032)418-7777.
Dian
Marketing Communications
Hello spice69008,
Thanks for your interest with Crown Regency Hotel & Towers. Unfortunately, we don't have babysitting services available. On the other hand, these are our rates for airport transfers:
Airport/Cebu Port transfer:
One way (Adult) – 1,000 (max. of 10 persons) - [$23]
Round trip (Adult) – 2,000 (max. of 10 persons) - [$46]
*Rates are per way, NOT per head
Dian
Marketing Communications
There are more places to choose from in the Cebu City area.
PRICE RANGE
₱2,433 - ₱2,838 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown regency hotel and towers cebu, regency cebu city, cebu city regency
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
389
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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