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Marco Polo Plaza Cebu

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Cebu Veterans Drive Nivel Hills, Lahug, Cebu City 6000 Philippines
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Traveler (1032)
Room & Suite (350)
Dining (288)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#3 of 180 hotels in Cebu City
Location
Cleanliness
Service
Value
Travelers' Choice
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill at the penthouse is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants for the 5th time. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Rooftop bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, Spanish, Chinese, Filipino
1875Reviews45Q+A100Room tips
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Popular mentions
Traveller34335 wrote a review 1 May
Jupiter, Florida99 contributions47 helpful votes
Advertised as 'USDA beef' burger, I thought that's for me! Please give me that and a Coke Zero. I was very surprised that they had no Coke zero but only had Coke light. Here in the Philippines Coke Zero way outsells Coke light so I was surprised to be told that they only serve Coke light. But don't sweat it I was just looking forward to a hamburger made with USDA beef! When it arrived I could hardly believe that I could count the amount of fries on my plate. Really Guys? Really? The least expensive thing on the plate and you couldn't pile up the fries? As you should well know, Fries is the western version of rice to westerners. I can't imagine serving a Philippine dish such as chicken adobo being served with a tablespoon of rice. So why would you serve a western dish with 13 French fries on it. Yep, as I said you can count them. So now I'm looking at the burger wondering why they have used an English muffin as a bun. I mean did they run out of buns and substitute the English muffin in place of it or is this their own twist on their version of an American burger. I took one bite into the burger and immediately something didn't taste right. It was one of those circumstances where you know you shouldn't of swallowed it, but did and wished you hadn't. It wasn't Rank bad, but bad enough where you knew that you shouldn't take another bite. So I called the waitress over and told him that the meat was bad. She apologised and offered to make another one to which I replied there is no sense in making another burger from the same batch of meat because obviously it had gone bad. I then asked for the bill. When the bill came it still had the burger on it. So I asked the waitress is it their policy to expect the customer to pay for something that they had not eaten due to the fact that the meat was bad? She then said "sorry sir I will take it off". Really? You're really going to try it on with the customer 1st to see if the customer would just go ahead and pay anyway? In these times of Covid you need all the business you can get so serving up bad food and then expecting a customer to pay for it is certainly not the way to bring that customer back to give you more business again. It's really a shame because the decor is very nice inside the hotel. I guess I will try again after Covid is over but for now it gets a one star!
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Date of stay: May 2021
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Response from Brian Connelly, General Manager at Marco Polo Plaza Cebu
Responded 5 days ago
Dear Traveller34335, Thank you for taking time out to share with us your experience regarding your lunch. We regret to advise that due to the COVID-19 related drop in the food and beverage business we have stopped serving Coke Zero due to the slow sales. Once business picks back up we will certainly start offering Coke Zero again. Our own in-house butcher proudly prepares our own burgers from USDA-approved beef. We make our own burgers and only enough to serve the next two days. Yesterday I ate a burger from the group our butcher made on Sunday and it was fine. Referencing your fries, we serve only the best McCain Fries. Our standard portion of fries is 100 grams. However, due to the length and girth of our McCain Fries, 100 grams tend to have poor optics. We will reassess our portion size. The Marco Polo Plaza does not bake or serve English muffins. The bun you received was our take on the burger bun, a freshly baked bun prepared by our baker. As a burger lover, I am sure you are aware of burgers being served across the world with various styles of burger buns. We apologize that we did not take the initiative to remove the burger from your check. It was an oversight by the staff who, as a result of your comment, has received additional training. In light of your love of burgers, I would like to invite you to lunch with me over a couple of burgers next week. Please feel free to contact me at 09209327374. We can arrange a mutually agreeable day to enjoy lunch. Again, thank you for your feedback and comments. Our warmest regards, Brian Connelly General Manager
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Katrina N wrote a review Apr 2021
3 contributions
Great customer service! Peaceful and quiet. You could see the swimming pool is well maintained- looks very clean you’d want to take a dip all the time! The kids enjoyed our 2 night stay. We would love to come back.
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Date of stay: April 2021Trip type: Traveled with family
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Response from Brian Connelly, General Manager at Marco Polo Plaza Cebu
Responded 1 week ago
Dear 904katrinan, I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. Thanks very much for staying with us and for taking time out to leave a review. We appreciate both! Warm regards, Brian Connelly General Manager
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ArchNgeL77 wrote a review Apr 2021
Cebu City, Philippines8 contributions1 helpful vote
Our daughter loves the pool and she loves to have a staycation every time her birthday comes up. Marco Polo has always had a special place in our hearts. This is where we stayed to dress up when we had our church wedding in 2007. The fact that the hotel seems to have kept up its facilities at a premium level despite the global pandemic circumstances was an even greater joy! And yes, we just had to take home boxes of the famous Malicious cookies!
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Review collected in partnership with Marco Polo Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
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Response from Brian Connelly, General Manager at Marco Polo Plaza Cebu
Responded 3 weeks ago
Dear archngel77, We are thrilled and honored to be the place chosen to celebrate such important milestones from your wedding to your daughter's birthday. It is our great delight to know that we are a part of your family's great memories. Thank you for appreciating our efforts to make the hotel beautiful and comfortable with safety and hygiene on top of our minds. Recognition from our guests goes a long way in encouraging our dedicated associates to continue striving for excellence in customer satisfaction. We hope to welcome you again soon and create many more memorable experiences. Warm regards, Brian Connelly General Manager
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shaflabador wrote a review Apr 2021
1 contribution
Didn't expect that we will be enjoying our stay here and also the staffs are accommodating also had the great experience in the pool!!! 😍 It is indeed a best day off for my family staying in this hotel.
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Review collected in partnership with Marco Polo Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Brian Connelly, General Manager at Marco Polo Plaza Cebu
Responded 3 weeks ago
Dear shaflabador, We are thrilled to receive such a wonderful review - thank you for taking the time to share your experience with us. It's great to hear you and the family had the best stay experience! Here is to hope we shall see you again soon. That would also mean more relaxing time at the pool around the fresh and green surroundings. Cheers! Sincerely, Brian Connelly General Manager
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Lara Francheska C wrote a review Apr 2021
1 contribution
This year, we have already stayed twice (New Year’s Day and Easter holiday) at the Marco Polo Plaza Hotel. Why? Simply because it’s our favorite home away from home in the city! My son in particular loves the pool area. We enjoyed the overall ambience and wonderful food at El Viento as well. We’re already planning our third staycation, so we can’t wait to be back! See you soon!
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Date of stay: April 2021Trip type: Traveled with family
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Response from Brian Connelly, General Manager at Marco Polo Plaza Cebu
Responded 3 weeks ago
Dear larafrancheskac, Greetings from Marco Polo Plaza Cebu! Thank you for choosing to stay once more in our hotel property and finding time to write a quick review about your recent stay. We are delighted to know that we have given you and the family a good home in Cebu. Warm regards to the rest of the family and we are truly excited to see you all again on your next staycation! Sincerely, Brian Connelly General Manager
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PRICE RANGE
US$78 - US$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marco polo plaza hotel cebu city, marco polo plaza cebu
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
329
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Frequently Asked Questions about Marco Polo Plaza Cebu
Which popular attractions are close to Marco Polo Plaza Cebu?
Nearby attractions include Carmelite Monastery Cebu City (1.0 km), Bugho Waterfalls (1.0 km), and Mandaue-Mactan Bridge (0.9 km).
What are some of the property amenities at Marco Polo Plaza Cebu?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Marco Polo Plaza Cebu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marco Polo Plaza Cebu?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Marco Polo Plaza Cebu?
Yes, free parking is available to guests.
What are some restaurants close to Marco Polo Plaza Cebu?
Conveniently located restaurants include Cafe Marco, Anzani, and blu bar and grill.
Are there opportunities to exercise at Marco Polo Plaza Cebu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Marco Polo Plaza Cebu have an airport shuttle?
Yes, Marco Polo Plaza Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marco Polo Plaza Cebu?
Yes, dry cleaning and laundry service are offered to guests.
Does Marco Polo Plaza Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Marco Polo Plaza Cebu?
The staff speaks multiple languages, including English, Spanish, Chinese, and Filipino.