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Marco Polo Plaza Cebu

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Traveler (767)
Room & Suite (293)
Dining (260)
Ratings and reviews
Certificate of Excellence
  • Excellent55%
  • Very good35%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“cafe marco”(88 reviews)
“continental club”(47 reviews)
“blu bar”(39 reviews)
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Rooftop Bar
Fitness center
Concierge
Spa
4 Star Hotel
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest...
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Location and contact
Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
9.7 km to Mactan Intl Airport
142 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Reviews (1,501)
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1,275 results
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437
88
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22
Show reviews that mention
All reviewscafe marcocontinental clubblu barmountain viewthe penthouseshuttle servicefree shuttlelobby loungebreakfast buffetrooftop restaurantpool sidetop floorfive star hotelbusiness tripnice poolmactan islandhotel staff
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1 - 5 of 1,275 reviews
Reviewed yesterday

Not all staff are smiling. The pool attendant was grumpy. The housekeeping people hardly smiles. The restaurant staff looks tired. I’m not asking for everyone to smile at me, but it would help a lot in making your stay pleasant. Special mention to the pool...More

Review collected in partnership with Marco Polo Hotels
Thank Michel G
Reviewed yesterday

Beautiful hotel but not very friendly staff. Need to improve customer service. Breakfast was not a good experience lots of empty serving trays especially the dim sum area. I had to ask 3 people for new glasses in fruit juice bar. Staff are busy socializing...More

Review collected in partnership with Marco Polo Hotels
Thank Yvette S
Reviewed 3 days ago

During the first day of our stay, the staff offered us a complementary dessert, which made our day brighter. The room we stayed in was quite nice and well-cleaned. The lobby was extravagant with the colorful lights and breakfast buffet is just excellent.

Thank kurtstanleyteh
Reviewed 4 days ago

I had fun every day during this trip. If it were not for unpleasant behavior of Korean staff on the last day ... The Filipino employees were more friendly and responsive than Korean employees. I will visit Philippine staff again.

Review collected in partnership with Marco Polo Hotels
Thank no1bigb0ss
Reviewed 1 week ago

The fact that you are staying 600 meters above sea level is already quite attractive to the imagination. Add to the fact that my room was on the 22nd floor makes it a more vivid picture when I say that you literally have a panoramic...More

1  Thank drjohnled
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About
Description
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. ...More Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill at the penthouse is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants for the 5th time. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Spa
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Spa
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Spa
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Spa
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveler (767)
Room & Suite (293)
Dining (260)
Pool & Beach (82)
Amenities (95)
Business Center & Event Rooms (17)
Family and Play Areas (2)
Questions & Answers
Ask a question
은화 장
21 June 2018|
AnswerShow all 5 answers
Response from OnNivelHills | Property representative |
Hi, 은화 장. Yes the hotel has a pick up service. You can ask your reservations partner to add it to your booking.
0
Votes
nhiax2018
Brian Connelly, please don't insult my intelligence. 1. "Please allow us to refresh your memory about the incident." You don't have to refresh my memory - I clearly understood the actions and words of your staff, the taxi driver, and the Ferrari staff that night. I was there. Did your CCTV footage record what they were saying? Because I did with my cell phone. If you like to me contact my lawyer and/or your Headquarters in Hong Kong with that footage, then please keep insulting my intelligence? Or you can be professional when customers provide candor reivews? 2. "Prior to departing the Ferrari KTV, your acquaintance paid the taxi driver Php1,000 (approximately US$19) to cover the taxi meter and the damage to his taxi." We didn't have 1,000 pesos prior to departing because Ferrari robbed us. We came back to your hotel, pulled the cash out of your ATM, and paid the taxi driver's bribe to "release us of our actions". I'm wondering why you didn't mention that with your CCTV evidence? The taxi driver stay in front of your hotel until we handed him his bribe. 3. We didn't understand what the driver was saying so your security staff interpreted the taxi driver's claim. Your staff said that the taxi driver claimed we hit the front bumper, not the rear. When I looked at the taxi, there was so many damages all over his vehicle, that I couldn't pinpoint exactly what the driver was speaking of. Your security staff, again, reiterated the next day that we damaged the taxi's front bumper - are you saying I didn't understand the next day what he was saying? Or, I wasn't intelligence enough to know he was fishing for a bribe, that time, and multiple times afterwards too? 4. "At no time did our security team even attempt to bribe you." You did not offer any evidence of this statement, but attacked the reviewer's state of mind in an effort for damage control, i.e., I was drinking too much to make such an opinion, therefore I couldn't possible make such an opinion. Nor did you apologize to your customer for feeling pressured into having to offer bribes. Again, I recorded their intentions with my phone. Your staff, amoungst others, didn't realize I was recording. I suggest you retract your opinion. 5. You inserted the opinion of the Ferrari staff to support your claim. You inserted the opinion of a strip/prostitution establishment an establishment considered to have the lowest ethics, to support your opinion. I have video recordings of that night at their establishment, of them double charging us, and of your staff's verbal conversations with me. 6. You don't have to look forward to welcoming me back. I won't be staying at your establishment ever again. I said you're one of the best hotels in the region, I didn't say you're the "only" great establishment in the region.
12 February 2018|
Answer
Response from nhiax2018 | Reviewed this property |
This was a session posted by nhiax2018 to allow other customers to see my rebuttal tmanagement's disrepectful response to my original candor review.
-1
Votes
Matt B
9 February 2018|
AnswerShow all 2 answers
Response from OnNivelHills | Property representative |
It's about 6 km away. A 20-minute drive from Marco Polo Plaza Cebu to Pier 1 for vessels bound for Bohol.
1
Vote
Room Tips
"I love the pillows by the way"
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"ask for city view!"
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"Higher floors have a relaxing view of the green mountains and more quiet."
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"You probably want a room on the city side. If you're on the mountain side, at least request ear plugs."
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