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Marco Polo Plaza Cebu

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Traveler (755)
Room & Suite (284)
Dining (257)
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Overview
  • Excellent55%
  • Very good35%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“cafe marco”(88 reviews)
“continental club”(47 reviews)
“blu bar”(38 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,461)
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87
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All reviewscafe marcocontinental clubblu barmountain viewthe penthouseshuttle servicefree shuttlelobby loungebreakfast buffetpool sidefive star hoteltop floorbusiness tripnice poolmactan islandhotel staffayala mall
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1 - 5 of 1,237 reviews
Reviewed 5 days ago

We had a wonderful stay in this Hotel. Would definitely recommend. The Staff are friendly the place is very clean the food is very good. We enjoyed the pool and the evening acoustic in the lobby. There are plenty of restaurants to choose from outside...More

Thank Cherry Rose Val... R
Reviewed 1 week ago

I'm not very good at in English.But the staff were very friendly and helpful. There is no convenience store around the hotel, so it is better to buy what you need before you get to the hotel. I would definitely stay there again.

Review collected in partnership with Marco Polo Hotels
Thank 勝史 上
Reviewed 1 week ago via mobile

While not one of the newer hotels, what MP lacks in newer finishes are more than made up by a charm of a classically laid out hotel, exceptional staff in all areas. Food is very good and views lovely. Blu, their rooftop resto/bar is a...More

Thank Merril Y
Reviewed 2 weeks ago via mobile

Exceeded expectations given price was half of radisson Pros: Great selection for breakfast Spacious rooms Roof top restaurant with great view of the city Cons: A bit far from city centre but Taxi ride is not expensive to get into town.More

Thank Christopher C
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded 1 week ago

Dear Christopher C, Thank you for taking the time to review us. Your review and recommendation just made the team's day here at the Marco Polo Plaza Cebu. We do hope you will return to the Marco Polo Plaza and allow us to provide you...More

Reviewed 2 weeks ago

Best hotel experience i have ever had The room was just as described on the site and everyone there was very friendly and made me feel right at home . I really liked the breakfast and dinner buffets. I will recommend this hotel to anyone...More

Review collected in partnership with Marco Polo Hotels
Thank mrerga1
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded 1 week ago

Dear mrerga1, Thank you for your very nice review, your insight and experiences as a seasoned traveler are valuable to other Trip Advisor readers looking for fair and honest representations to base their hotel choices. We pride ourselves on the beautiful hotel that we have...More

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Most Booked Properties in Cebu Island, Philippines
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$80 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Cebu City
#2 Luxury Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Spa Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$80 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Cebu City
#2 Luxury Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Spa Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (755)
Room & Suite (284)
Dining (257)
Pool & Beach (81)
Amenities (95)
Business Center & Event Rooms (15)
Family and Play Areas (2)
Questions & Answers
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nhiax2018
Brian Connelly, please don't insult my intelligence. 1. "Please allow us to refresh your memory about the incident." You don't have to refresh my memory - I clearly understood the actions and words of your staff, the taxi driver, and the Ferrari staff that night. I was there. Did your CCTV footage record what they were saying? Because I did with my cell phone. If you like to me contact my lawyer and/or your Headquarters in Hong Kong with that footage, then please keep insulting my intelligence? Or you can be professional when customers provide candor reivews? 2. "Prior to departing the Ferrari KTV, your acquaintance paid the taxi driver Php1,000 (approximately US$19) to cover the taxi meter and the damage to his taxi." We didn't have 1,000 pesos prior to departing because Ferrari robbed us. We came back to your hotel, pulled the cash out of your ATM, and paid the taxi driver's bribe to "release us of our actions". I'm wondering why you didn't mention that with your CCTV evidence? The taxi driver stay in front of your hotel until we handed him his bribe. 3. We didn't understand what the driver was saying so your security staff interpreted the taxi driver's claim. Your staff said that the taxi driver claimed we hit the front bumper, not the rear. When I looked at the taxi, there was so many damages all over his vehicle, that I couldn't pinpoint exactly what the driver was speaking of. Your security staff, again, reiterated the next day that we damaged the taxi's front bumper - are you saying I didn't understand the next day what he was saying? Or, I wasn't intelligence enough to know he was fishing for a bribe, that time, and multiple times afterwards too? 4. "At no time did our security team even attempt to bribe you." You did not offer any evidence of this statement, but attacked the reviewer's state of mind in an effort for damage control, i.e., I was drinking too much to make such an opinion, therefore I couldn't possible make such an opinion. Nor did you apologize to your customer for feeling pressured into having to offer bribes. Again, I recorded their intentions with my phone. Your staff, amoungst others, didn't realize I was recording. I suggest you retract your opinion. 5. You inserted the opinion of the Ferrari staff to support your claim. You inserted the opinion of a strip/prostitution establishment an establishment considered to have the lowest ethics, to support your opinion. I have video recordings of that night at their establishment, of them double charging us, and of your staff's verbal conversations with me. 6. You don't have to look forward to welcoming me back. I won't be staying at your establishment ever again. I said you're one of the best hotels in the region, I didn't say you're the "only" great establishment in the region.
12 February 2018|
Answer
Response from nhiax2018 | Reviewed this property |
This was a session posted by nhiax2018 to allow other customers to see my rebuttal tmanagement's disrepectful response to my original candor review.
-2
Votes
Matt B
9 February 2018|
Answer
Response from OnNivelHills | Property representative |
It's about 6 km away. A 20-minute drive from Marco Polo Plaza Cebu to Pier 1 for vessels bound for Bohol.
1
Vote
sharlene L
15 January 2018|
AnswerShow all 6 answers
Response from faithjvp25 | Reviewed this property |
A bit far, about 14kms I think. With traffic, about 45mins to 1 hour travel time but without probably 20-30mins.
1
Vote
Room Tips
"my room was extremely clean and perfectly maintained by the staff Thanks to all"
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"You can either take ocean view or mountain view, you get the same satisfaction!"
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"Some fixtures in the room should be improved"
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"Get a city view room. Your other choice is Mountain View"
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