The staff here are very welcoming and friendly. They will charge you 180PHP if you want to check in early (even 1.5 hours early) even if the room is ready. Don’t get that?? The room is spacious. Bed comfortable. Aircon loud. Bathroom/shower is tiny. Terrible water pressure. It really needed a good scrub too :( Our room was facing road so was very loud with traffic. I suppose you could ask to have a room off the road for a better nights sleep. Best wifi we’ve had in the Philippines. Overall good.
My colleagues and I stayed here for 2 nights for a work trip. The staff were pleasant and nice and more than happy to serve. The space is nice and huge, with a minibar and a kitchen. It had huge windows which was really good, and the location is fantastic. It even had several good restaurants at the ground level. Wifi is also nice and fast. The bed and pillows were nice, but the blanket is really thin and uncomfortable. They provided toiletries and towels which is good, but the towels are a little stained. Overall I wouldn’t mind staying here again if I go to Cebu.
A great place to stay for the price. It is at a perfect location as I was visiting my friends who are working nearby (IT Park). This hotel is also near the shopping malls, restaurants, and cafes. It is perfectly located at the heart of the city. The hotel staff were nice, my room was comfortably clean and spacious. The bathroom was ok. Best choice for budget travels.
For its price, our accomodation was pretty good. The room was spacious. The only problem was the bathroom. The shower area didn't have an enclosure, aside from a shower curtain which didn't hold up much, and the water spilled over and flooded the rest of the bathroom. Outside of shower area where the spilled water gathered had no drainage. We had a puddle in the toilet all throughout our stay. This is our second time staying in the hotel, about 2 years apart, but the problem was still the same. We hope they fix this.
This is a very nice little Boutique Hotel. It is centrally located and close to many little cafes. The staff are very friendly and speak good English. Taxis stop outside regularly. A tip for English Speakers. The name is pronounced “ Chai”
Aloha, Too bad I haven't got a photo of the room that we stayed. We cancelled our booking with a known lodge upon seeing the rates of Tsai Hotel. It is also perfect for those who love to enjoy city night life in Cebu as it is near a lot of establishments and perfect choice for us as it is walking distance to the venue of Jona Viray's concert (The Aces). The ambience of the hotel is very clean and elegant. It gives a feeling of luxury for less. The room is big enough for a group of four. It has a nice terrace or balcony to unwind. Hotel staff is nice also, the only downside is that they don't have an in house restaurant. If you are on a budget yet still want to have an excellent 'hotel feels' Tsai hotel is the best!
Great location for the price! Beside a lot of restaurants and bars. Wasn’t too particular with their shower as I only read their instruction on “how to not wet the rest of the bathroom floor when you take a shower because there’s is no divider” late. I’ve already taken a bath when I saw the sign. Extra charges apply hourly for late check-out. Aircon was reallly cold!
Well i could say but i couldnt blame that this is like a lodge hotel only. Well its good for a reason for you to stay. The hotel is useful for you to stay as for in only, it has a better rate than booking directly to them. If you found in online that the rate is too low. Then take it.. but if its more, dont bother booking at all. For a reason 1 our toilet stinks as soon as i arrived, ive ask to refresh the toilet what they did they just sprayed a freshener which it didnt really helped at all. Second internet in the room was way too bad. Yes there was a signal but we couldnt connect at all. Ive ask reception what can you do for this? She said sorry sir. We cannot do anything for now. We'll fix it tomorrow. Guess what it was never fixed when we came at night given a reason that its due to a maximum number of people inhouse i guess thats not a good answer and a gesture. Upon check out, ive asked for an assistance to print out my boarding pass, what the manager said sorry not allowed due to personal detail. Is that a reason? I dont think so thats the reason. You may ask the guest if the guest allows then you may. Theres no other details in my boarding pass than my name and flight number and seat. Due to privacy purposes? The reason we have stay in your hotel because we trust you on everything. Privacy is a secret transaction of you and your customer. It is up to the staff on how they manage the privacy of the guest without any conflict. Guest what the manager act rude as well when i ask a favor of that. So this are the reason why you dont go for check in if they sell the room on a high amount. But we never know what kind of a service does the other hotels have. Its your choice for me, not anymore. Id rather stay on a hotel that doesnt have internet than a room that includes internet and it doesnt work and they cant fix it. Thank you for your accommodation once again…
nice location friendly staffs, clean rooms, easily accessible quiet place relaxing, maybe it would be better if they have pool and other amenities. wifi is good. worth it for your money. location is near supermarket and restaurants where you can find good foods few minutes walk to IT park
Customer service is the worst though the bell boy and housekeeping is very nice. The receptionist though is the worst. Book for 4days over the phone and they forgot to reserved my booking. They dont have the initiative to look for ways to accomodate the tired customers. They simply say sorry and requested to book to another hotel because they are full. Totally unacceptable. Management should check on the behavior of their receptionist and how they give customer service. Location is perfect since local transportation is accessible. Area is also near restaurants, massage clinics and other establishments for recreational activity or partying. Rooms are clean, bed is comfy, comfort room is ok. Space is also big.