City Center Suites
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About
Welcome to The Center Suites, your Cebu City “home away from home.” The Center Suites aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
While staying at The Center Suites, visitors can check out Taoist Temple (1.3 mi) and Yap Sandiego Ancestral House (1.3 mi), some of Cebu City's top attractions.
The Center Suites is a family-friendly small hotel offering air conditioning and a desk in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The small hotel features a 24 hour front desk, room service, and a concierge. For guests with a vehicle, free parking is available.
If you’re looking for a Chinese restaurant, consider a visit to Vikings SM City Cebu Restaurant, Tokyo Table Cebu, or Grand Majestic at Grand Convention Center, which are all conveniently located a short distance from The Center Suites.
There is no shortage of things to do in the area: explore popular historic sites such as Magellan's Cross, Fort San Pedro, and 1730 Jesuit House.
The Center Suites puts the best of Cebu City at your fingertips, making your stay both relaxing and enjoyable.
Location
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Though it was near Ayala mall, you have to walk quite a bit and be familiar with the area, as the hotel is not so visible since it's not on the main road unlike tunes hotel.
I was very happy with the small yet clean and functional room located on the 1st floor of the complex. My room had two single beds, a storage area for clothes and a suitcase, a small desk with a chair, television, good air con unit, land line phone and side desk. The bathroom contained everything I needed, basin with running water, a shower with its own hot water supply and a standard toilet. Linen and Soap was also provided as well as complimentary wifi.
I found all staff to be very friendly and attentive through out my stay. Customer service is an important aspect when choosing a hotel and I am thankful for the good experience I had at Center Suites, Cebu city.
On our last night, after we'd settled the bill and checked out, the hotel stopped me from leaving. My entire group went ahead since they had earlier flights than me. I didn't understand why, but they told me it was because I didn't return the key to room 207. It didn't make sense still because I was registered under room 215 while my other friends were in 207. I tried helping them out by searching 207, but it wasn't there. I had done what I could but even still they didn't let me out. They were charging me P500 for the key, but I refused to pay because it wasn't my responsibility and I needed that money to pay for a cab to the airport. I told them to contact my friends who were in that room, but they insisted I be the one to pay. I kept telling them I had a flight to catch, but they said I wasn't allowed to leave unless I surrendered that key or paid. I started freaking out because they really didn't want to let me go and I was going to miss my flight home. It came to a point where the guard physically blocked me with his arm. I got agitated, slammed a door, causing it to shatter. I know I was wrong in doing that, and I would take it back if i could. But even I'm so appalled at how fussy they were over a silly little key that I wasn't responsible for.
The hotel staff really gave me a lot of stress and didn't make me feel at all welcome or safe. Not worth the "cheap" rooms.
Pros: (1) size of the room is bigger than usual for 4pax (2) near Ayala mall
Cons: (1)There is an additional cost for children between 7 & 12 which was not explained when I made the reservation. We did not ask for an addtional bed since the kid can fit on the double bed with a grown up. Had I known of the additional cost, i would have picked another place. This was also unexpected since this policy is usually observed on 4 or 5 star hotels and need I say again that I asked during reservation about this. (2) they dont serve breakfast earlier than 7. The earliest is at 630 during the first night stay and they still served it at 7. During our last night, what is bothersome is they do not alter their service with a customers need. Because we woupd be leaving early on our last day, we asked if we can get the breakfast in the evening instead, the answer was a curt no. (3) the cabinets on room 119 are pouring with water (literally) which we believe comes from the adjoining bathroom. (4) they will ask for an additional 3% for credit card charges over 3k and the ultimate clincher (5) I asked for an official receipt and the front desk personnel said she cannot give me one unless I pay an additional 12% on top of their promo price. Verdict - horrible place to stay in. The stress is not worth the so-called inexpensive room prices.
If you're gonna be visiting for Sinulog it much better to booked a hotel at least 5 months before the festival. I guess there are more better hotels than this.
"Rooms are clean and well.ventilated. 👍👏👏what you see in the picture is what you will really get."Read full review
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