Fili Hotel Cebu

Fili Hotel Cebu

South Road Properties NUSTAR Resort and Casino Kawit Island, Cebu City 6000 Philippines
Traveler (397)
Dining (34)
Very nice view 🎑
Pool & Beach (7)

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₱9,488
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₱9,488
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

5.0
#3 of 128 hotels in Cebu City
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
The first authentic 5-star Filipino hotel brand for discerning luxury travelers with its flagship at NUSTAR Resort & Casino, Cebu. It brings together the finest hotel offerings with modern Filipino elements, celebrating Filipino craftsmanship. The 379 guest rooms and suites feature local contemporary decor and breathtaking views of the sea or city skyline. The adventure includes a gastronomic journey from exquisite Filipino cuisine to international dining concepts. Pride for the local heritage, culture, and the global charm of Filipino hospitality is reflected in genuine care, friendliness, and efficiency of service. At the heart of pulsating NUSTAR Integrated Resort, Fili is a haven inspired by tropical sunlight, lush greens, and sea breeze; everyone is embraced by Filipino warmth.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Boating
Casino and Gambling
Highchairs available
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Diving
Hiking
Evening entertainment
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Infirmary
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air purifier
Air conditioning
Additional bathroom
Coffee / tea maker
Flatscreen TV
Extra long beds
Bidet
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Sofa bed
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Russian, Chinese and 5 more

Location

South Road Properties NUSTAR Resort and Casino Kawit Island, Cebu City 6000 Philippines
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 48 out of 100
48
Mactan Intl Airport
11.7 km
See all flights
Tagbilaran Airport
67.7 km
See all flights
356Reviews0Q+A67Room tips
Traveler rating
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Detailed Reviews
Chona G wrote a review Jan 2023
11 contributions
+1
5.0 of 5 bubbles
The best luxury hotel in Cebu!

We booked because of the Cebu Marathon (January 7-9). We were told in advance that the hotel is not yet in full operation. As such no amenities are still available. Great gesture. Their transparency sets our expectation. The hotel was superb. I almost forgot its not yet fully operational. Restaurants were already open. I love their inroom dining, their hi-tech phone and bidet. Their towels are so clean and of high quality. They have bathrobes which are equally superb! The hotel freebies like bathroom kit and condiments are the best as well. Toothbrush are soft. They have shaving kit. We brought some home, including the free slippers. I love that they have a big hair blower. Their pillows and bed made us sleep like a baby. ☺️

Customer service is excellent and delightful!! They provided us an air purifier and they did not charge us of early check in and late check out! Checked in 9am which is supposedly at 3pm, checked out 4pm which is supposedly at 12nn. Thanks to Front Desk lady and gentleman, Gammy and Raj! It saved us not less than Php 5k!

The only cons is it was kind a difficult to book a grab but no need to worry as the hotel offers shuttle service for specified schedules. If shuttle is not available, the hotel can contact a cab for you. The cab drivers they have in contact are very well-mannered.

Hotel location is also perfect for me as it's near SM Seaside, Lantaw and CCLEX.

I would definitely choose this hotel again when I visit Cebu!!! I'm already satisfied even when the amenities are not yet available! I can't imagine the experience when it's already fully operational!

The only regret I had was not being able to take more pictures and videos. Will do this next time.

Thank you to the hotel management and staff!

Job well done!!
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: 1. Don't forget to ask for assistance from front desk for a cab. It saves a lot of time than...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paolo Campillo, General Manager at Fili Hotel Cebu
Responded Mar 14, 2023
Dear Chona G, Thank you for your "Best New Luxury Hotel in Cebu" review of Fili Hotel. I am delighted to you enjoyed our brand expression of Filipino Luxury. Our people are at the heart of everything we do and I am happy that our associates were able to deliver on our promise of distinct Filipino hospitality. I look forward to welcoming you back to your Cebu address. Mabuhay, Paolo General Manager
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Maki wrote a review May 2023
1 contribution
5.0 of 5 bubbles
Very good and attentive service from Ranran. He was very friendly and took our order with a smile. Food arrived very fast and water was refilled without having to request for it. Quality is excellent as expected especially the roasted belly (my favorite).
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paolo Campillo, General Manager at Fili Hotel Cebu
Responded May 28, 2023
Dear Maki, Thank you for your "Yummy food..." review of Fili Hotel Cebu. I am happy to read that you had a great meal at Xin Tian Di our fast casual Chinese restaurant. Our people are at the heart of everything we do and I am happy to read that Ran Ran was able to deliver our signature caring hospitality. I look forward to welcoming you back to Fili Hotel Cebu soon. Mabuhay, Paolo General Manager
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Dianey wrote a review Nov 2023
Cebu City, Philippines5 contributions
5.0 of 5 bubbles
Booked my birthday celebration here in Fili.
Picked the Premier Deluxe: Premiere Deluxe Twin Bed for me and my friends to hangout.

The room was clean, the TV and Telephone greets you with your name on screen.
Wifi connection is flawless, which I appreciate.

The beds were crisp and clean with comfortable sheets & pillows, and the light switches were a little bit confusing and took me minutes to black out everything from the light.

There might be some minuscule maintenance issues in the baths. Tub stains, and a bit of dust in the crevice of LED lights.
The Toilets are great with warmed bidets

The shower water outlet in the tub didn't function as intended as I know about Hansgrohe bath hardware fixtures, but only the bathtub faucet worked.

A bit baffled that there are no Bath products to use near the bathtub, as the container is affixed in the shower area, so you’ll have to go to the shower area to get yourself some liquid bathing soap and shampoo from the showering room.

The rooms service food was great, but it took over 40 minutes for the food to arrive but I understand that they were making gourmet dishes from scratch so it’s understandable.

Overall as a luxury hotel, the experience wasn’t that bad. And had a great time regardless. Will I come back again?
Absolutely.
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oleg Mikhailov wrote a review Jul 2023
Kazan, Russia1 contribution
5.0 of 5 bubbles
I visited Cebu for the ABAC and stayed here. Excellent Service from the hotel staff, upon arrival I was given a welcoming drink by a tall pretty lady named Lyn, what caught my attention is her warm and welcoming smile. The orange fizz was refreshing by the way. The room was very spacious, clean and had the amenities needed. Breakfast was delicious and with many choices. The people in the reception were very helpful in checkin and check out. Transaction was smooth. The convention were we held the meetings was very clean and staffs were very quick to replenish water, pencils and paper. Coffee and tea was good and Lyn was there too always smiling and helpful in giving directions to spots. She also recommended Fina restaurant and food was great. The location is great and near shopping centers. Will definitely stay again if im back here in the Philippines.
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Date of stay: July 2023
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edna T wrote a review Feb 2024
9 contributions
5.0 of 5 bubbles
We stayed 2 nights in this beautiful hotel . We got upgraded in the most beautiful suite facing the seawater , the bathroom is huge, elegant, beds very comfortable we don't want to leave the room , personnels from housekeeping, engineering, reception, buffet assistant very pleasant,accommodating, they all make sure we are comfortable. I give thanks to JAN ALBAO for making our vacation stays most memorable. Thanks to Grant Pestano from cafe who extend his service.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: The hotel has everything you need and no worries what to bring.Safe place to stay,I love the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Korina Gabucan, Other at Fili Hotel Cebu
Responded Mar 2, 2024
Dear Edna T, Thank you for leaving us a great review of your recent stay. I am delighted to know you were impressed with the services of Jan Albao and Grant Pestano. I will certainly share your compliments with the team, who continue to be inspired to emulate such role models. We look forward to your next visit. Yours sincerely, Korina Gabucan Executive Office - Hotels
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Junioring wrote a review Nov 2023
Cebu City, Philippines5 contributions
1.0 of 5 bubbles
We queued for check-in at 4:15 pm, and our turn ended at 5 pm. We booked 4 rooms and presented the confirmation number of these 4 rooms upon check-in. Not sure why it took them so long to verify. Despite being told our rooms were being cleaned, we had to follow up, and our rooms were only ready around 6 pm. Additionally, we had requested an extra bed for one of the rooms, but upon arrival, it wasn't prepared. We had to call housekeeping, and it took more than 30 minutes for them to set up the extra bed, further contributing to our unsatisfactory experience at Fili Hotel. This first experience at Fili Hotel was disappointing.
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Date of stay: November 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Normae c wrote a review Apr 2023
1 contribution1 helpful vote
+1
5.0 of 5 bubbles
It was very bold of us to just walk in the restaurant and think that we could just easily get a seat for 5 on a busy Saturday night in Fili buffet restaurant! That was our mistake, it was for my dad’s birthday celebration and it could have gone really wrong if we didn’t get in the restaurant for we didn’t have a reservation. But luckily, Andrea, was able to find a way to dine us in! Absolutely very accommodating! She showed us around, explained the types of food they have and entertained us! Everyone was literally so kind and welcoming. The staffs, the chiefs, the waiters… everyone! Jp and Juliet served us the most hospitable way anyone could ask for. Talk about the food!!! Oohh my goodness!! Everything we ate was just absolutely delicious!!! Not a single dish we didn’t like! They catered mostly of filipino food which we loved because my husband is Canadian and I wanted to show him how good our food and delicacies are and Fili just described how scrumptious the filipino food are! My husband loved Philippines even more! I was a sucker for mangoes and hipon and I was so surprised they have it!! Lol sutukil style, lechon, street food, all types of seafood you could find in our market, name it! They have it!! Desserts…? oh just a corner filled with sweets and goodness!! You want to make your own halo halo? They have it! Crepe? They have that too and many more!! I expected a 6 star buffet services and they went beyond what I expected! Gosh they even sung and danced for my dad’s birthday! We were very entertained! Definitely we would recommend this place 100% and definitely we would dine back in on our next visit to Cebu! Of course we would not forget to call ahead for reservations next time! 😉 thank you for the wonderful service!
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paolo Campillo, General Manager at Fili Hotel Cebu
Responded Apr 20, 2023
Dear Norma, Thank you for your "Absolutely my new favourite restaurant" review of Fili Hotel Cebu. Belated happy birthday to your dad! I am happy to read that you experienced our fabulous meal at the Philippines first truly Filipino luxury brand. Our people are at the heart of everything we do and I am happy to read that Andrea, JP, Juliet and the Fili Cafe team were able deliver on our brand of distinct Filipino hospitality. I look forward to welcoming you back to Fili Hotel Cebu. Mabuhay, Paolo General Manager
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NewYorkWorldExplorer wrote a review Jul 2023
New York City, New York138 contributions118 helpful votes
+1
4.0 of 5 bubbles
The hotel is part of the Nustar resort in the South Reclamation area which is a few minutes away from all the tourist spots and Cebu’s business district. The rooms are sparkling new and have beautiful views of the Mactan Bridge, the water, downtown, and the hills which all light up nicely at night. The bathrooms are luxurious and all amenities are provided. The most enjoyable part of our stay was the breakfast buffet at the Fili Cafe. Food was delicious and service was top notch. At the time of our visit, the mall, the sauna and spa, and certain areas of Nustar resort were still under construction or not yet operational. I expect it to be a popular destination when the entire Nustar resort is fully operational in 2024. Thumbs up!
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: SM Seaside Mall is very close and is a short cab ride from the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Conversity T wrote a review May 20
Corona, California8 contributions
+1
5.0 of 5 bubbles
We couldn’t be any happier we booked our accommodation and extended our stay at NuStar resort.

All the staff at Fili Hotel were very accommodating, friendly, and helpful from the front desk, to the concierge, to the restaurant and pool attendants, lobby and luggage staff, and housekeeping as well. We were very much pleased with how everyone made sure our stay was first-class.

The impeccable service that Marvin Jan Albao (front desk) gave us is truly commendable and stands out as he was making sure we enjoyed every bit of our stay.

The Resort has a very relaxing ambiance and is the place you want to go back to after long days of touring the city. And it’s the place we’ll be coming back to on our next visit because we know we’ll have top-notch service and experience.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ste marie wrote a review Mar 2023
10 contributions1 helpful vote
5.0 of 5 bubbles
Mott 32 was a superb experience! Every dish we had was very delicious. I love the Xiao long bao and the Iberico pork and the peking duck was as we expected Mott 32 to serve - to its perfection! Lawrence our waiter was very professional and he made sure to make us feel comfortable and satisfied. Love that we also met the chef Vince! Kudos to this chef. Mott 32 restaurant is in a beautiful location too and it must be on everyone's must experience restaurant when in Cebu ! We would love to try the other dishes on their menu and come back soon.
We met the manager Ms. Rachel before we left, she was so warm and friendly and we saw how she was very professional too.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paolo Campillo, General Manager at Fili Hotel Cebu
Responded Mar 24, 2023
Dear scm a, Thank you for your Mott 32 Cebu..." review of Fili Hotel Cebu. Fili hallmark is of a luxury experience embellished with the richness of the Filipino culture and way of life. Our people are at the heart of everything we do and I am delighted to read that Lawrence, Vince and Racheal were able to make your visit to Mott 32 Cebu special. I look forward to welcoming you back to Mott 32 soon. Mabuhay, Paolo General Manager
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Jaenna88 wrote a tip May 19
8 contributions1 helpful vote
5.0 of 5 bubbles
"If you want peace while swimming, go on lunch time. "
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Conniefe C wrote a tip May 19
1 contribution
5.0 of 5 bubbles
"The breakfast buffet gets crowded so come as early as you can."
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Evelyn Y wrote a tip May 7
1 contribution
5.0 of 5 bubbles
"The breakfast is so good!!!"
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M L wrote a tip May 4
Melbourne, Australia2 contributions
5.0 of 5 bubbles
"Gamblers will like it because of casino but it’s a bit remote from normal shops. SM looks close but need to take taxi to get there. "
Read full review
Barbie G wrote a tip Apr 2024
Bacolod, Philippines8 contributions
3.0 of 5 bubbles
"Don't forget to include breakfast! It is worth it! And visit the sauna! "
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Not the right property for you?
There are more places to choose from in the Cebu City area.
PRICE RANGE
₱7,793 - ₱10,235 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
379
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FILI HOTEL CEBU - UPDATED 2024 Reviews & Price Comparison (Cebu City, Philippines) - Tripadvisor

Frequently Asked Questions about Fili Hotel Cebu
Which popular attractions are close to Fili Hotel Cebu?
Nearby attractions include Cebu Ocean Park (1.1 km), SM Seaside City Cebu (1.0 km), and Chapel of San Pedro Calungsod (1.1 km).
What are some of the property amenities at Fili Hotel Cebu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Fili Hotel Cebu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fili Hotel Cebu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Fili Hotel Cebu?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Fili Hotel Cebu?
Conveniently located restaurants include Mott 32 | Cebu, Tong Yang SM Seaside Cebu, and Lantaw SRP.
Are there opportunities to exercise at Fili Hotel Cebu?
Yes, guests have access to a pool during their stay.
Does Fili Hotel Cebu have airport transportation?
Yes, Fili Hotel Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fili Hotel Cebu?
Yes, dry cleaning and laundry service are offered to guests.
Does Fili Hotel Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fili Hotel Cebu?
The staff speaks multiple languages, including English, French, Italian, Russian, Chinese, Indonesian, and Korean.
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