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Quest Hotel and Conference Center - Cebu

Archbishop Reyes Avenue, Cebu City 6000 Philippines
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Traveler (1943)
Room & Suite (723)
Dining (242)
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About

#6 of 127 hotels in Cebu City
Location
Cleanliness
Service
Value
Travelers' Choice
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment. Quest Cebu is a PWD friendly hotel with accessible facilities and rooms."
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Center with Internet Access
Valet parking
Wifi
Outdoor pool
Yoga room
Coffee shop
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
City View
Family
Languages Spoken
English, Filipino
4,741Reviews86Q+A100Room tips
Traveler rating
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AJ R wrote a review Apr 17
42 contributions9 helpful votes
+1
Still waiting for refund of my credit. They tried to charge me extra for a drink at mini bar. I had taken photos before and after. Spoke to Reception on day of checkout, sent emails to follow up then they blocked me! Room itself was not great. Mouldy bathroom, dusty and carpet not vacuumed. Nevertheless, it was my first trip to Cebu and thought I would leave positive reviews for the memories. However, I'm quite incensed since I was also being generous tipping each time for room service. It may haven been just 200 pesos each time but I also left 150 pesos for housekeeping at 2 separate times. Then for my refund not to be processed and blocked emails?? Photos for reference. There are many other places in the area. Won't be coming back here.
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Date of stay: March 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Roving49346028621 wrote a review Apr 13
3 contributions
Very good experience in this hotel, definitely will come back here , the receptionist and all the people here are so friendly and welcoming. Also the price is affordable, highly recommended! The hotel is near Ayala also , easy to get a shopping experience, the buffet in quest is so nice , eating with a professional singer singing, nice experience.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded 6 days ago
Dear Roving49346028621, Thank you for sharing your excellent experience at Quest Hotel & Conference Center - Cebu! We are delighted to hear that you found our staff friendly and welcoming. Our prime location near Ayala makes shopping convenient for our guests. We are thrilled that you enjoyed the buffet and the live music experience. We look forward to welcoming you back on your next visit. Best regards, Quest Hotel & Conference Center - Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Burns wrote a review Apr 12
2 contributions
This is my favorite hotel at the heart of Cebu city. Location: Across Ayala Center Cebu Food: Good quality buffet at PUSO Restaurant. Accommodating Staff. Clean room and facilities. I was able to check in as early as 11:30 and check out as late as 1pm
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded 6 days ago
Dear Burns_Sky3, Thank you for your kind words. We are delighted to hear that Quest Hotel & Conference Center - Cebu is your favorite in the heart of Cebu city. We are pleased that you enjoyed our location, food at PUSO Restaurant, and experienced our accommodating staff. We look forward to welcoming you back soon. Best regards, Quest Hotel & Conference Center - Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tigerbro wrote a review Mar 2024
Taipei, Taiwan165 contributions73 helpful votes
Opted to stay at this hotel due to its location quite close to the Ayala Center, where my wife wanted to shop. Booked an Executive Suite. Room size was good, but furnishings were dated, especially the sofa, which was covered in stains. Only one bath robe was provided for a two person booking, and it took several calls before a second, fairly tattered robe, missing a belt, was finally provided. Staff were friendly. Buffet dinner and breakfast were good with lots of options.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded 3 weeks ago
Dear Tigerbro, Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We truly appreciate your detailed comments, as they provide us with valuable insights into areas where we can improve and better meet the expectations of our guests. While we are pleased to hear that you found our hotel's location convenient and enjoyed the size of the Executive Suite, we are genuinely sorry to learn that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for the condition of the furnishings in your room, particularly the sofa. Your feedback regarding the stains is concerning, and we understand the impact this would have had on your overall experience. We have taken immediate steps to address this with our housekeeping team to ensure that all rooms are maintained to the highest standards of cleanliness and comfort. Additionally, we apologize for the inconvenience caused by the oversight with the bathrobe provision. Providing a seamless and comfortable experience for our guests is our priority, and we regret any inconvenience this may have caused you. Rest assured, we have reviewed our processes to prevent such occurrences in the future. We are pleased to hear that you found our staff to be friendly and that you enjoyed the options available at our buffet dinner and breakfast. Your positive comments will be shared with our team as encouragement to continue delivering exceptional service. Once again, we apologize for any shortcomings you experienced during your stay. We truly value your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience that reflects the high standards we strive to uphold. Warm regards, Quest Hotel and Conference Center - Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony D wrote a review Mar 2024
Boston, Massachusetts61 contributions53 helpful votes
The staff was very attentive, professional, and Courteous. The Location is good; seeing it is right next to the Ayala Mall, for food, shopping, movies, and even a supermarket. My only concern would be, it's time to get better Mattresses. I've been to this hotel several times, and always liked the location, the pool, and staff.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip: A great value for the money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded 3 weeks ago
Dear 347anthonyd, Thank you very much for taking the time to share your positive feedback with us. We truly appreciate your continued patronage and are delighted to hear that you have consistently enjoyed your experiences with us, particularly the attentive and courteous service provided by our staff, as well as the convenient location of our hotel. Your kind words about our team's professionalism and the amenities surrounding our hotel, such as the proximity to Ayala Mall, are greatly appreciated. We strive to provide our guests with a comfortable and enjoyable stay, and it is wonderful to know that we have succeeded in doing so during your visits. We also appreciate your feedback regarding the mattresses, and please be assured that we take your comments seriously. Your comfort is important to us, and we will certainly look into opportunities for improvement in this area. Once again, thank you for your valuable feedback and for choosing to stay with us multiple times. We look forward to welcoming you back on your next visit and providing you with another memorable stay. Warm regards, Quest Hotel and Conference Center - Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Analou P wrote a review Mar 2024
1 contribution
The ambiance and customer service is really great. Staff are very courteous, amiable, and accommodating. The food is enticing and you have a lot of choices. Will definitely stay here in my future trips especially with my family and friends.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded 3 weeks ago
Dear Analoop2024, Thank you for your kind words about our ambiance, customer service, and food variety. We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back on your future trips. Sincerely, Quest Hotel & Conference Center - Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stefan T wrote a review Mar 2024
Seoul, South Korea1 contribution
Everything was nice and clean. The food was amazing and I would highly encourage everyone to enjoy the breakfast buffet. Swimming pool and bar are also great. Staff was helpful and very kind! Definitely take some time to relax by the pool and enjoy the sunshine.
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Date of stay: March 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded 3 weeks ago
Dear Stefantheron61, We are delighted to hear about your amazing experience at our hotel. Thank you for your kind words about our facilities, food, and staff. We look forward to welcoming you back to relax by the pool again. Warm regards, Quest Hotel & Conference Center - Cebu.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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andy e wrote a review Mar 2024
Melbourne, Australia7 contributions3 helpful votes
Few times stayed here I find the service here amazing. Can depend on quest for a friendly and comfortable stay. Outdoor pool with swim up bar is a nice bonus. The staff are so good so this is why I’m writing a review. Look forward to next stay. Thanks
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Date of stay: March 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded 4 weeks ago
Dear K8911FXandrewc, Thank you for choosing Quest Hotel & Conference Center - Cebu for your recent stays. We are delighted to hear that you found our hotel comfortable and convenient. Your kind words about our amazing service and friendly staff truly mean a lot to us. We are glad you enjoyed our outdoor pool with a swim-up bar. We look forward to welcoming you back for another pleasant stay. Warm regards, Quest Hotel & Conference Center - Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scenic02048251277 wrote a review Mar 2024
1 contribution
It is a great location; it is an ideal location, close to everything. Right by Lechon House close and close to Ayala Center. The breakfast buffet has a variety of food to choose from. The staff was the hotel's highlight, Filipino hospitality at its finest. Thank you, Quest, for our wonderful stay
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded Mar 14, 2024
Dear Scenic02048251277, We are delighted to hear that you had a wonderful stay with us at Quest Hotel & Conference Center - Cebu. Our prime location near Lechon House and Ayala Center indeed offers convenience to our guests. It is our pleasure to provide a variety of food options in our breakfast buffet. Our team takes pride in delivering Filipino hospitality at its finest. Thank you for your kind words, and we look forward to welcoming you back. Best regards, Quest Hotel & Conference Center - Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barry B wrote a review Mar 2024
1 contribution
Good location. I tried several hotels in Cebu City area and it was my favorite. Ayala Center across street is top notch. Pros: location, staff, cleanliness, the doors latch gently so the hallway is free of slamming doors (a hotel rarity) Cons: small room, 3 remotes for TV, small pool for large hotel so frequently quite busy. I wasn’t impressed with the buffet, there was a wide variety but little seemed appealing - this may be a personal preference issue.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: The pool gets crowded so get there early or very late.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Singson-Leon, General Manager at Quest Hotel and Conference Center - Cebu
Responded Mar 15, 2024
Dear R9118JObarryb, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our hotel's prime location, exceptional staff service, and cleanliness. Your kind words are truly appreciated. We have duly noted your concerns about the room size, TV remotes, and pool occupancy. Regarding the buffet, we understand that preferences vary, and we will take your feedback into consideration for future improvements. We hope to have the pleasure of welcoming you back for an even better experience. Warm regards, Quest Hotel & Conference Center - Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱2,763 - ₱3,454 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
427
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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QUEST HOTEL AND CONFERENCE CENTER - CEBU - UPDATED 2024 Reviews & Price Comparison (Cebu City, Philippines) - Tripadvisor

Frequently Asked Questions about Quest Hotel and Conference Center - Cebu
Which popular attractions are close to Quest Hotel and Conference Center - Cebu?
Nearby attractions include Ayala Center Cebu (0.3 km), Island Souveniers (0.2 km), and ANTHILL Fabric Gallery (0.2 km).
What are some of the property amenities at Quest Hotel and Conference Center - Cebu?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Quest Hotel and Conference Center - Cebu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Quest Hotel and Conference Center - Cebu?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Quest Hotel and Conference Center - Cebu?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Quest Hotel and Conference Center - Cebu?
Conveniently located restaurants include Puso Bistro & Bar, House of Lechon, and Hcafé.
Are there opportunities to exercise at Quest Hotel and Conference Center - Cebu?
Yes, guests have access to a pool, a fitness centre, and a yoga room during their stay.
Does Quest Hotel and Conference Center - Cebu have airport transportation?
Yes, Quest Hotel and Conference Center - Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Quest Hotel and Conference Center - Cebu?
Yes, dry cleaning and laundry service are offered to guests.
Does Quest Hotel and Conference Center - Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.