Hotel Stella
View prices for your travel dates
About
Hotel Stella is an excellent choice for travelers visiting Cebu City, offering a budget friendly environment alongside many helpful amenities designed to enhance your stay.
Close to some of Cebu City's most popular landmarks, such as Yap Sandiego Ancestral House (1.3 mi) and 1730 Jesuit House (1.3 mi), Hotel Stella is a great destination for tourists.
The rooms offer a flat screen TV and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hotel Stella features a 24 hour front desk, a concierge, and room service. Guests arriving by vehicle have access to free parking.
While in Cebu City, you may want to check out some of the restaurants that are a short walk away from Hotel Stella, including Isla Sugbu Seafood City (1.1 mi), Zubuchon (0.4 mi), and La Vie Parisienne (1.0 mi).
Should time allow, Colon Street is a popular attraction that is within walking distance.
Enjoy your stay in Cebu City!
Location
Reviews
- 14
- 56
- 55
- 25
- 21
- Filter
- English
We arrive in Hotel Stella Cebu 9am in the morning and they served the breakfast (not a good breakfast, I advise travelers to just instead go out for breakfast) We were able to have an early check-in in one of our reserved room..But upon going on the 5th floor to see the deluxe room.. We found out that the room is a standard room (please note we paid for Deluxe room). The People there did not even tell us that the room will not be a deluxe room and even said that the room size is as same as the deluxe, my question how could it be the same if the space is smaller and the bed is not a twin bed? imagine the difference of the room and the price of the room. They wont bother to tell you...If your not smart enough they will just let it be...they are profiting in this kind of situation. I immediately got down to the reception and contest about the room. I raised my voice a little bit so that the other guest having their breakfast could know their kind of service and what they did to us. Suddenly because of a raised voice they did refunded the difference to us.
Take note the bad customer service here are as follows;
1. The breakfast that they told me that they can serve as early as 5am (the reason I booked to them because they told me they can serve breakfast on that time)
2. The cancellation (first come, first serve basis) that they told be 2 days before and hours before our scheduled flight to cebu. Giving me headaches before our flight (who wants have a headache on your flight day?)
3. The poor service that they gave us not telling us that the room is no longer a deluxe room even if we paid for the deluxe room. They did not automatically refunded the Money difference if I did not raised my voice in the reception area.
4. After they refunded they did not even apologize to us. they keep on reiterating that the standard and deluxe are the same size room (even it is obvious that its not).
Then upon check out they are charging us for a late check out where in fact we are booked until the 20th but we are checking out 7:30 of Jan 19. We are wondering why they charge us again. We clarified the payments we made and gave them the idea that the charge for our last night will not reflect in their system yet since the night audit process is not yet done. They manually compute and realized that we are fully paid already. The face again of Ms Mhel their manager is quite annoyed. I don't know if she was annoyed to the fact that we are complaining for their lapses or annoyed to the female agent who miscomputed our charges. Oh my... What a disaster..
I posted my comments in their Facebook wall, they argued that they are located in a nice area near to shopping malls (pls take note only Robinsons is close to them) and hospital which I found ok, but my comments is about their accommodations and convenience. very unfriendly to wheel chaired & old aged guest.. I wanted to reply or write back my comments at their Facebook wall, But they blocked already my name so I could no longer give my comments, so what kind of Customer Service they have? Why they will not entertain comments from customers/guest?
Hotel Stella is very new and they have a digital door lock , but their service is very poor, We transferred the next day to another hotel or pension house and we paid a bit higher than our room at Stella Hotel, but it's worth it because the service and convenience is more better although it is an old hotel, rooms & bath rooms are spacious.
Ok, here is more ... bring your own aircon if you go there.
Price is atrociously high for the appalling service.
n-e-v-e-r g-o-i-n-g b-a-c-k
2. I don't get the idea why don't they just provide a sign that you can hang in at your door if you need their staff to clean up your room, instead of their housekeeper knocking each other asking if you need houskeeping.
3. Rude staff! they just too excited to kick you out of their hotel when you are due for check out.
Check out time is 12NN, as early as 11AM we got calls every 5 minutes reminding us that check out time is 12NN. not even satisfied when we already informed them that we are on our way out.
4. A/C is noisy
We had a late check in which they gladly took note of. I was glad hearing my name when we arrived at the reception. Its a new hotel, so its really clean. Though the place is a bit small. 12 sqm only for a superior room. The bed is huge so we didnt had any trouble with it since we we're a couple.
I do not recommend the superior room though to those couples with kids. Have a bigger room instead so your kids will have ample space to play on.
The aircon is working well, it gets cold early in the morning. One thing I did not like about this hotel is that they have really thin blankets. I suggest that the management can look into that. Atleast have another set of warmer on the blankets.
Negative point for the bed: The headboard of the bed, which is a foamy kind of wall, is squeaking. So everytime I try to watch tv with my head placed againsts the wall, I hear it squeak.
They provide clean rugs for the bathroom which is also a good thing about them. Well, this is for those people like me who always ask for a small towel and just lay it on the bathroom's floor so that I can step on it comfortably without slippers. They change it regularly as well along with the towels.
Toiletries is also okay for a budget hotel. They replenish the soap, tissue and shampoo everytime you ask them to make up the room, even if you still havent used them. Hot and cold shower was also working well. Though the water pressure is a bit slow.it can do.
Overall design of the room is A+ as well as the cleanliness.
For the free food, you have an option of upgrading the filipino breakfast choice by adding p11 to american breakfast. You get an additional egg. The food was not so special, but not bad for a budget hotel. By the way the serving is also very small, so if you are a heavy breakfast eater, get another set of breakfast to satisfy your hunger. They sell it very cheap, like below p100 only.
Service and staff were all very courteous and friendly.they even help me pack our pasalubongs. They will gladly help you with the information you need. Speak to them in english so they wont speak to you in their own dialect.
Another thing, our departure was around 11pm, so we have to leave our bags at the hotel after check out. They have this kind of service and they will just give you a number for your luggage.
The doorman can get you a cab easily, just ask them to do so.
They have wifi as well so you can still get a chance to check your emails. The room have some certain spots with wifi but the connection is already slow compared to the lobby.
The location of the place is also perfect. A few minutes walk, and you would reach the rotonda already. Crown regency was also one very short 5 min jeepney ride from the place. Ayala and sm can also be reached by one jeepney ride.
We will definitely stay in this hotel again! :)
"Rooms fronting the roads have a good view.. If you can have it, then it's great because other rooms don't have windows.."Read full review
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing