Citadines Cebu City
Baseline Center Juana Osmena Street, Cebu City 6000 Philippines
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What is Travelers’ Choice?
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About
#28 of 1,109 hotels in Cebu Island
Location
Cleanliness
Service
Value
Travelers' Choice
Situated within Base Line’s development complex, the property delivers an experience and a sense of home that is unique to Cebu. Citadines Cebu City sets a new standard for spacious accommodations while sharing the local culture with its close proximity to famous tourist spots such as the Fuente Osmena Circle, the provincial capitol, Magellan’s Cross and the Taoist temple.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Meeting rooms
Spa
Baggage storage
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Languages Spoken
Filipino
Location
83Good for walkers
Grade: 83 out of 100
129Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
84Reviews3Q+A4Room tips
Reviews
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Room is very Homey and the Staff are the nicest. This is the second time we celebrated my Youngest son's birthday here at Citadines. They always make an effort to make our stay special no matter how many times we have already stayed here.
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Date of stay: April 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded 4 weeks ago
Dear yvanz_faune, Thank you so much for trusting our brand and for sharing your 5* review! It gave us joy to learn that you enjoyed your stay with us and to celebrate the special occasion once again. We are very glad that you appreciate the effort of the team to make your stay a memorable one. Please visit us again soon. Best regards, R.Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best place to go for staycation. Staffs are very accommodating and helpful. We got a twin bed and when we requested for it to be merged and the staffs was so prompt with our request. When we forgot to bring a lighter for my son's birthday cake they gladly help us to look for one, small gestures but very helpful and important to us.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded 4 weeks ago
Dear Eubz D, Thank you for sharing your feedback and for trusting our brand. Your kind words mean a lot to us as we continually strive to exceed guest expectations. Please contact us directly for future assistance that you may require. We hope to see you again soon. Best regards, R.Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5 stars for service, food, cleanliness and location. We highly recommend this hotel and cannot praise the staff enough for their genuine care and attentiveness during our visit. The room was spacious and comfortable, and the food at the restaurant was exceptional. Fantastic buffet breakfast selection and the smorgasbord on Saturday night was one of the best we have ever had. The pool staff were lovely and offered us a complimentary espresso every day. A very special thanks to Abegail, Mike and Jessie who went above and beyond. We lost our iPhone in a cab and never thought we would see it again. Yet the guys didn’t give up and 6 days later whilst at the police station getting ready to file a report Michael told us they had found the phone. The relief was unbelievable!! Our sincere gratitude goes to each and every staff member at the Citadines you are all wonderful people.…
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded Nov 1, 2023
Dear Catrina J, Greetings! Thank you so much for taking the time to share your feedback and for trusting our brand. Please allow me to share your thoughts with the team, we take pride in our customer service and hospitality. I am certain that they will be glad to know that we were successful in doing so during your recent stay. Please visit us again soon for another memorable stay. Once again, thank you for choosing Citadines Cebu City. We look forward to your return. Best regards, R.Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent a lovely weekend with my dearest bestfriend and husband in this superb hotel. It was indeed a perfect place to stay in Cebu city as it is conveniently located and close to restaurants, supermarket and local coffee shops. It is not easy to feel so chill, at peace and at ease when staying in the city - but Citadines Cebu is an exception, and we definitely felt the much needed 'escape" here. The rooms are spacious, design and interiors are well thought of, kitchenette is fully equipped and most of all, has nice city views! I can stay inside the room all day! haha I love how the infinity pool was so inviting, a great area to hang around and cap off a day with loved ones! Even the gym's view will make you want to get up and exercise because of the view. haha You definitely get more than what you pay for because of the quality of amenities, facilities and overall experience. The breakfast options and quality are also impressive. Above all, we owe our overall esperience to the warm and genuine hospitality of the staff!! Special shout out to Abby, John, Dominic and Vimar for the excellent service. Thank you Citadines Cebu team for a memorable stay! I look forward to my next visit and will surely recommend this place to all friends and relatives! :)…
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded Oct 29, 2023
Dear gelique0608, Greetings! Thank you for taking the time to share your stay experience at Citadines Cebu City. We are truly delighted to know that you enjoyed your stay with us. Your kind words and commendation to our team members mean a lot to us as we continuously strive to provide excellent service. We hope that we can be of service again in the near future. Hope to see you soon! Best regards, R.Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is great. They have welcomed us with a super nice surprise for our honeymoon and have provided excellent service. Joseph has welcomed and accommodated us perfectly. I can safely say the hotel is the best in the town.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded Sep 22, 2023
Dear ekaterina m, Thank you for taking the time to share your feedback! We greatly appreciate your kind words and we are thrilled to know that you had a pleasant stay with us. I will definitely share your comments with Joseph, we are very proud of our team. We look forward to welcoming you back in the near future. Warmest regards, R.Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
❤️❤️❤️ First but definitely not the last! Love the room as its similar a condo unit. The lobby’s approach is very young and fresh! Everyone’s very friendly and accommodating! Lastly, Abaca is ❤️❤️❤️. Love their breakfast spread! I will definitely be back!
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded Sep 6, 2023
Dear Louieboytoy, Thank you for sharing your thoughts. We really appreciate your time and for trying our brand. Our ultimate goal is for you to have a wonderful experience with us. See you soon! Best regards, R.Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It has the best location and affordable hotel. Fuente omena is within walking distance And so as everything else. There is also grocery store and good restaurants inside the building. The room was clean and with complete amenities. I highly recommend this Hotel especially to those who are looking for long stay and have enough time to explore #Cebu.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded Jun 20, 2023
Dear dennisp211, We greatly appreciate you taking the time to provide us with a detailed review. We are glad that you enjoyed your experience here at Citadines Cebu City. Your comments have been shared with the team and they are delighted to know about your satisfaction. Once again, thank you and we hope to see you again soon. Best regards, R.Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We flew out from Manila to Cebu to celebrate my birthday and for our annual travel time with our friends. From the time you arrived at the hotel, you will feel the warmth welcome of the security and bellmen. We were assisted by FO Lyndy and had personalized guest services, she is very “malambing” and accommodating. I had birthday set-up on our room. Room was very clean and spacious, all the things you need is inside already. All throughout our 4 nights stay, we had a very comfortable and enjoyable stay. Their pool is great with the awesome view of Cebu City. We were sent off by Ms. Abby upon check-out. This will definitely not the last and we’ll surely be back. Thanks Citadines Cebu! ❤️
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded May 15, 2023
Dear iva17, Thank you so much for taking the time to share your feedback. We are delighted to know that you had a wonderful experience with us and you are planning for your next stay again here at Citadines Cebu City. Thank you for recognizing Lyndy, Abby and the other team members. We look forward to welcoming you back again in the near future. Best regards, Rey Vergel Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean, quiet & spacious room with a kitchenette. Provides 2.5 gallon mineral water at the room. Breakfast is very sumptuous with a lot of variety. The only slight downside is no provision of plant milk. I'm allergic to cow milk. Very convenient, 711 is just downstairs. All in all, a very pleasant stay.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded Mar 21, 2023
Dear lamfamilyhk, Thank you for taking the time to share your stay experience at Citadines Cebu City. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Highlighting our products and services is really fulfilling for us as we are sending the right brand to our guests. We have noted your comment about the milk option and it is now being talked through by the Abaca Baking Company. Once again, thank you and we hope to see you again soon. Best regards, R. Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great hotel and staff, we only stayed for one night as we where moving further up the coast, check in was a simple process and staff very helpful, room was spacious, we stayed on 19th floor a big tower block outside our window, the room was very comfortable and there is a large supermarket right by the hotel, we had 2 issues with the Wi-Fi out of 3 connections on 2 would work despite resetting all network settings on the mobile, there was nothing much close bye to get something to eat and we didn’t feel that safe walking about looking for a restaurant, we ended up eating at buffalo brads a fast food restaurant about a 6-7 minute walk away Hotel room spotless clean shame about the Wi-Fi and the local area
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rey Vergel Mulat, General Manager at Citadines Cebu City
Responded Feb 23, 2023
Dear Martin-M- , Thank you so much for choosing to stay with us at Citadines Cebu City and for taking the time to share your feedback. We are so glad that you enjoyed your stay, the hospitality, and the comfort of our rooms. We apologize for the internet connection, rest assured that it will be addressed as soon as possible. We will look forward to welcoming you again in the near future. Best regards, R.Mulat Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$81 - $95 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
180
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Claim Your ListingCITADINES CEBU CITY - UPDATED 2023 Hotel Reviews & Price Comparison (Philippines) - Tripadvisor
Frequently Asked Questions about Citadines Cebu City
Which popular attractions are close to Citadines Cebu City?
Nearby attractions include Fuente Osmena (0.3 km), Mango Square Mall (0.3 km), and Sachiko's Little Kyoto (0.3 km).
What are some of the property amenities at Citadines Cebu City?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Citadines Cebu City?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Citadines Cebu City?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Citadines Cebu City?
Conveniently located restaurants include Buko Seaside Bar and Restaurant, Meatogether Ayala Malls Central Bloc Cebu, and STK ta bai! at Paolito's Seafood House.
Are there opportunities to exercise at Citadines Cebu City?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Citadines Cebu City have airport transportation?
Yes, Citadines Cebu City offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Citadines Cebu City located near the city center?
Yes, it is 0.3 km away from the centre of Cebu Island.
Are any cleaning services offered at Citadines Cebu City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Citadines Cebu City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.