The Exchange Regency Residence Hotel
Meralco Ave, Ortigas Center Exchange Road, Pasig, Luzon 1605 Philippines
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$57
Free cancellation until 04/08/23
$57
Free cancellation until 04/08/23
$57
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About
#17 of 36 hotels in Pasig
Location
Cleanliness
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Value
The modern traveler's choice. Experience the comforts of home amid hotel convenience, only at The Exchange Regency Residence Hotel. Located at the heart of Ortigas Center, where shops, sights and sundry are well within reach, we'll provide you with warm and personalized service ans a host of amenities that'll truly make us the hotel you'll call home.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Game room
Mini golf
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Billiards
Kids club
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Massage
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Safe
Telephone
Bottled water
Flatscreen TV
Hair dryer
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Filipino
Location
86Good for walkers
Grade: 86 out of 100
165Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Contact
Meralco Ave, Ortigas Center Exchange Road, Pasig, Luzon 1605 Philippines
Getting there
OrtigasManila Metro Rail11 min
Shaw BoulevardManila Metro Rail14 min
447Reviews11Q+A64Room tips
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The room was larger than expected given the rate, with adequate furnishing and toiletries. I wish I remembered the name of the person who checked me in, but he was a one-man wonder (I think he may even be a manager, but am not sure). He made the whole experience hassle-free by allowing us to register early so we can check in easily once our room was available. Location was great. I had to go on an event the evening of our stay, and traffic was horrible. The front desk staff offered to book us a Grab, but drivers kept cancelling. The location allowed us to walk to our event venue instead. Hassle free, basic accommodation at a central location, great service. Issues: The A/C is a bit old and took a while to cool the room. Also, there was a very small cockroach in the bathroom when we first used it.…
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from TER FO, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 19 Dec 2022
Dear Ms. Anna May Thank you so much for taking the time to share your experience during your recent stay. I am very happy to hear that you had a hassle-free stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. Your concerns on the presence of pest is also being looked at by The Management. We have intensified our treatment to resolve the concerns regarding it. We are optimistic that we would be able to control and resolve the issues in close coordination with our Pest Control Provider. As for our room ACU, admittedly some units are old however proper periodic maintenance and functionality test is done prior to room release. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The receptionist(a young man)arguing that the cockroaches are brought to Hotel by the tourists! The bathroom was full of insects...The room it self was ok. Furthermore we ordered the Hotel because of the swimming pool, but we got informed that the pool is under construction at check in. did not have time to find another Hotel.
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Date of stay: March 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from TER FO, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 1 Apr 2022
Dear Mr. jimmF9932TH, Thank you for taking the time to share your feedback with us and our sincere apologies if you were not able to fully enjoy the hotel facilities during your recent stay. Our pool and jacuzzi are currently not available as we are in the process of updating our facilities and services now that we are going to the new normal. As a proactive gesture, a list of available facilities and other hotel information are sent to our guests through our online travel partner upon confirmation of booking. Our hotel website has likewise been updated regarding the Pool and Jacuzzi Closure Advisory. Rest assured that we shall update once the swimming pool and jacuzzi are both operational. On the presence of pest, the hotel is already working closely with out pest control service provider and have intensified the pest treatment to prevent the issue from recurring. Again our sincerest apologies. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Coming from a business trip with my husband. We were dead tired and so we were expecting that our stay with be stress-free. I could think of a lot reasons not to recommend this hotel, il just give the horrible ones based on my perspective: 1. Upon reaching the room, key was not working so we have to go down to reactivate. Waited long just for this. 2. Upon entering the room we were welcomed by Cockroaches! Little and big ones! Some we were able to kill, but we're not that fast so most of them ran away and went to the bathroom's drainage. 3. Hair dryer not working. Room too dark. 4. We asked the receptionist if we could be transferred to another room... started calling them 3:30pm... im telling you... im doing this review while waiting for their action...time check...4:23pm now and we're still waiting!!!! 5. No sense of urgency! Guests are tired..wanted to shower and rest but we cant because we are waiting and waiting...and waiting... I mean... decide. Thats why some people would just resort to go for airbnb! Hotels like this.. suck!…
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from TER FO, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 1 Apr 2022
Dear Ms. AnnietimeApril, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience. We really and sincerely apologize for the longer wait time and the overall unpleasant experience during your recent stay. Please do know that we treated your concern with real urgency upon receipt of your concerns. Room transfer was immediately prepared by our Front Office Team and was re-checked again prior to showing you the room for your approval. We would like to assure you that prior to release of room, we conducted a functionality check to make sure that our equipment are in order. Admittedly though, there are instances that some of our equipment would have concerns after our routine functionality test. Rest assured that the concerns have been noted so that we can address and re-check it again. On the presence of pests, please do know that as a proactive measure, the hotel is working closely with our pest control service provider. As of this writing, ongoing intensified treatment is being done to prevent this issue from recurring. Again, we sincerely apologize for this and assure you that we are taking steps to ensure that this does not happen again in the future. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we got to our room the key card was not working together with 2 other guests on the same floor trying to access their rooms, we have to go back to the reception to have that fixed. We booked a big bed but got 2 smaller ones, we just took it since we have been waiting for more than 2 hours to get an available room. The fridge had an awful stench. The toilet kept flushing continuously, fresh water down its gullet on its own so we need to keep pushing the button until the mechanism gets unstuck and stops flushing. We were only told at the front desk that the pool was under renovation and this info should have been disclosed on the booking site as well just to set expectations.
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Date of stay: March 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from TER FO, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 28 Mar 2022
Dear Mr. Beorn E, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience. We apologize for the longer wait time and the overall unpleasant experience during your recent stay. . Admittedly that day was truly a challenging one for our team due to the surge of bookings and arrivals that happened last minute. Rest assured that we are reviewing all concerns brought to our attention to address it accordingly. Our swimming pool is still out of order because of needed repairs and for that, we are truly sorry. We have informed all our arriving guests of the unavailability of our swimming pool via the email we sent upon booking confirmation. As a proactive measure, we have requested to all our OTA partners to temporarily remove our swimming pool as part of our facilities and amenity. Again, we sincerely apologize for this and assure you that we are taking steps to ensure that balls are not dropped and this this does not happen again in the future Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The stay at this hotel was because I was required to quarantine, being a traveler coming from the UAE. As such, I didn’t expect full service since it wasn’t a stay for leisure. Besides, I understand that the hotel had to focus more on keeping the guests safe and maybe normal housekeeping procedures were sacrificed for safety’s sake. The cockroaches, though! Not less than 11 sightings in my 3 day stay and I’m not talking about catching a glimpse as they scuttled around in the dark corners of the room…they were scurrying across my desk as I was working on my laptop….lounging on my toilet bowl seat as I lifted it up the lid to use it…climbing the blinds and shower stall wall, too. The staff were very, very professional and nice, though, doing the best they could in their responsibility as a quarantine hotel. The room was small but the bed was oddly comfortable. Given the situation, it would have been a decent stay but the scales were greatly tipped because it really felt like Joe’s Apartment.…
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Date of stay: December 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 28 Dec 2021
Dear Pryts, Thank you for taking the time to write a review of your stay with us. We are glad to hear that the bed was comfortable and that are our staff were all courteous and professional during your stay. We try to our best to give our guests a comfortable stay knowing how difficult this pandemic on guests and everyone around. The health and safety of our guests are our number one priority and we are glad that you also understand why services and movements are limited. As for the concern on pests during your stay, we would like to truly and sincerely apologize for this. We are working closely with our pest control provider to prevent these issues from recurring and has intensified its fumigation to resolve said concern. We are optimistic that we would be able to address the concerns that you have relayed to us given our intensified treatment. We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again after this pandemic. Happy holidays, stay safe and God bless. Arvin Raymundo Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a great Hotel to stay for my quarantine days. The room is very clean, nice ambiance, the wifi connection is fast and I had a great time to relax. The hotel staff are very accommodating plus the security are there 24/7. I would recommend this place to stay.
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Date of stay: July 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 26 Jul 2021
Dear Jealline, Greetings! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. Thank you again for staying with us. We look forward to serving you again after this pandemic. Stay safe and Godspeed, The Exchange Regency Residence Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location, window overview was nice, comfortabilty of bed, plenty tv channels to choose from, internet signal was good, approachable front desk & security personnel. My only complain was not good housekeeping due to presence of plenty small cockroaches.
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Date of stay: July 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 20 Jul 2021
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the hotel’s location very convenient and your stay of great value. We pride ourselves in ensuring that we provide great service and of great value. As for the pest concerns that you have mentioned, please do note that our team has intensified the treatment of our rooms to prevent the issue from recurring. With the hotels intensified fumigation, we are optimistic that we would be able to address the concern you have relayed to us. Thank you again for staying with us. We look forward to serving you again after this pandemic. Stay safe and Godspeed, The Exchange Regency Residence Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Generally POOR., and also not my choice since I cannot choose because I was booked their by my Shipping Agency. but the comfort room have (4) roaches., and other creepy crawlers the shampoo bottle was empty and took them 2 days before they gave me a refill., lobby was almost unattended at times since my calls are often not answered., the next time my Agency will put there I will politely ask to be booked somewhere else
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Room Tip: Rooms in other hotels might be better!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Office, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 10 Jun 2021
Dear Mr. Jodobaisa, Thank you for leaving us your review of our property. We are disheartened to hear that we were not able to make your stay more comfortable. Your concern about the empty shampoo bottle have been discussed with our Housekeeping Department immediately after. We would like to assure you that rooms are checked prior to ensure completeness of set-up. Our Team has likewise intensified the treatment of our rooms to prevent the issue on cockroach from recurring. With the intensified fumigation, we are optimistic that we would be able to address the sightings you have relayed to us. Rest assured that we will treat this with urgency and correct our service shortfalls. Mr. Jodobaisa, we hope that you would accept our sincere apologies and give us another opportunity to be of service to you again after this pandemic. Stay safe & Godspeed, The Exchange Regency Residence Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, the rooms are not that good compared what the picture has shown. The food for quarantine is so bland. It seems it was just being bought to a small eatery accross the street. I only admire the guards who are very diligent in buying our foods from the nearby mini stop. And I cant believe why the Front desk will be gone
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Leo Amante, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 7 May 2021
Thank you for sharing with us your feedback. We sincerely apologize for not meeting some of your expectations during your recent stay. We would like to assure you that we take guest's feedback very seriously as we strive to improve on the level of service that we provide our guests each and every stay. We have shared your comments to our operations team to address this right away. You have our full commitment that these will be addressed and given our utmost attention. We hope to have another opportunity to be of service to you! Best regards, Leo Amante Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose Exchange Regency due to its close proximity to my home and I can say it was a poor choice altogether. Airport pick up was late but the driver was delightful. He was the only good part about this entire stay with Exchange Regency. Upon arrival at the hotel, you are brought to the hot and poorly ventilated basement 1. There you are required to fill out an online form, but the internet reception is poor. So I had to fill up the very long form repeatedly due to site errors. They wont allow you in until you finish filling up the form, something I could have easily done ahead of time had they given the instructions to do so. After filling up the form, you have to wait for the security personnel to bring you up to the room. For reasons unknown to me, the personnel took another 10 minutes to get back to me and escort me to my room. So all this while, I was stuck standing in the middle of the parking area in the basement 1, hot, sweaty, and very tired from the long flight. I was then left to my room and no instructions were given at all. I had to call the front desk about what the next processes were. The next few days were very much one drab day after the next, being stuck in a room with no view except for the room beside mine. I could see into the next room and the only source of excitement for the week was peering into the room next door to see if any one had checked in. Needless to say, I had my window blinds closed to avoid any awkward moments with the neighbor should anyone check in. The food was also something. Or more like nothing. Food was horrible and was mainly rice with a two to three pieces of meat at most. The checkout process was not the least bit easier as well. All in all, this will be the first and last time I would stay at Exchange Regency.…
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Date of stay: April 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Leo Amante, Guest Services / Front Office at The Exchange Regency Residence Hotel
Responded 18 Apr 2021
Dear S RA, Thank you for sharing with us your feedback. We sincerely apologize for not meeting some of your expectations during your recent stay. We would like to assure you that we take guest's feedback very seriously as we strive to improve on the level of service that we provide our guests each and every stay. We have shared your comments to our operations team to address this right away. You have our full commitment that these will be addressed and given our utmost attention. We do look forward to meeting you again and we will make sure you carry back better memories of your next visit with us after this pandemic. Stay safe and God bless, Leo Amante
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$35 - US$57 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaPasig
NUMBER OF ROOMS
210
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Frequently Asked Questions about The Exchange Regency Residence Hotel
Which popular attractions are close to The Exchange Regency Residence Hotel?
Nearby attractions include Metrowalk (0.3 km), Ortigas Park (0.4 km), and O Bar (0.4 km).
What are some of the property amenities at The Exchange Regency Residence Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at The Exchange Regency Residence Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at The Exchange Regency Residence Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Exchange Regency Residence Hotel?
Conveniently located restaurants include VU's, NIU, The Podium, and 22 Prime.
Are there opportunities to exercise at The Exchange Regency Residence Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Exchange Regency Residence Hotel have airport transportation?
Yes, The Exchange Regency Residence Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Exchange Regency Residence Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Exchange Regency Residence Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Exchange Regency Residence Hotel?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to The Exchange Regency Residence Hotel?
Many travellers enjoy visiting Bonifacio High Street (3.8 km) and Manila South Cemetery (4.9 km).