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4.0
#10 of 28 hotels in Pasig
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Create memorable moments in our newly renovated rooms and the people who truly matter the most at Holiday Inn & Suites Manila Galleria. Our strategic central location is adjacent to Mandaluyong, Pasig, San Juan and Taguig which provide guests with quick access to Manila's top dining, shopping, leisure, tourist and business destinations. Our hotel is adjacent to Robinsons Galleria mall, 35 minutes away from Ninoy Aquino International Airport, 15 minutes away from Bonifacio Global City via BGC-Ortigas Center Link, and just a few minutes from Ortigas' thriving business and commercial district.
Uniquely designed to provide the brighter side of travel for all, Holiday Inn & Suites Manila Galleria is a top choice to spend time with the entire family, couples on vacation, solo explorers, and individuals and groups travelling for business meetings and conferences.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn & Suites Manila Galleria, An Ihg Hotel
1,087 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Holiday Inn & Suites Manila Galleria, an IHG Hotel, garners high praise for its value, offering affordable luxury with comfortable amenities. Guests frequently laud the spacious, renovated rooms with cozy beds and appreciate the peaceful atmosphere and stylish decor. The cleanliness of the hotel is a standout feature, with housekeeping earning accolades for their efforts.
With an attached mall and a well-regarded lounge, the amenities contribute to a pleasant stay. While the hotel's staff are recognized for their friendliness and service, some guests mention minor issues with efficiency. The central location is a highlight, providing easy access to shopping and dining.
Location
Central
Atmosphere
Elegant
Rooms
Spacious
Value
Affordable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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Fresh and great ambiance of newly-renovated room. Fluffy pillows, comfortable soft bed and the nice staffs are the reasons why I keep on coming back. Whenever I am stress I choose to stay here to relax and get my peace.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is undergoing some renovation when I was there back in March 2020 so during the day we can get some knocking and drilling noise. I hope after the renovation they will be much better.
During my first stay, I reached the hotel at 1 PM which I was expecting to wait for room to be available. Surprisingly they already have an available room and the front desk is helpful to get everything sorted. During my 2nd stay, they already can recognize me when I was queuing up to check in. The service is really good. Due to the COVID-19, everyone who enter the premise will need to be scanned for temperature and during check-in we will need to fill in the health declaration form.
I was upgraded due to the IHG plat status and I got back the same corner room in both occasion. The room is a bit bigger than normal, I assume. There's a separate dining area and the bedroom but it is not exactly a suite, grand room perhaps?
4 pillows were given in the room, complimentary water bottle for the stay, just call to request more when you need it. Welcome fruits was given but this time I was not in the appetite for fruits. The bed is just nice but there is no sidelamp, making night time reading very difficult. There is no master switch beside the bed too and I have to walk all the way to the front door to turn off the lights.
The bathroom comes with a normal size bathtub and the shower is in the bathtub. I figured they could have put a separate stand shower area. The hot water is consistent but it is difficult to get the right temperature. Just a minor flick and the water became too cold, and flick back it became too hot. Very sensitive.
The hotel is connected to the mall on the 4th floor, there are plenty of food choices in the mall if you dont fancy eating in the hotel. It is also connected to Crowne plaza I believe. On my first stay I took the hotel breakfast and it is not too shabby, quite a lot of selection. On my 2nd stay I decided not to, and went to the bakery in to mall to get breads and pie for breakfast.
Location wise, there are a couple of 7-11 nearby, and there is a pedestrian walkway to cross the road in case we need to do it.
I dont mind to stay back here again if the price is right.
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Date of stay: March 2020
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ManilaGalleria, Manager at Holiday Inn & Suites Manila Galleria, An Ihg Hotel
Responded Apr 6, 2020
Dear kons168, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that our team was able to provide a warm and hospitable experience. It's something our staff takes great pride in, so we value your feedback. I will be sure to share your wonderful feedback with our team. Our hotel is currently undergoing a phased renovation without interrupting the experience of our guests. We have recently finished the renovation of our state of the art gym, Seven Corners restaurant and our internet facilities. Our on-going project will be the renovation of our rooms and public facilities, which includes the addition of a club lounge facility for our guests. We are excited about these upcoming changes and we hope that you will be able to visit us once we've completely improved our hotel. We hope you will visit us again. Sincerely, Krisha Estanislao Digital Marketing Coordinator
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Just remember this is an old hotel so the interior and amenities are a bit worn looking.
But staff are very friendly and do their best to accommodate guests.
They do offer valet service upon checkin. Guests park for free but they charge a 100 valet fee upon leaving.
Check-in was on the fourth floor. In the Jade Ballroom. A bit strange location but they let me do an earlier checkin (usually its at 3pm but if you’re early and rooms are available they’ll check you in immediately). I also liked they didn’t mind my request for extra key card to reach my parent’s room on a higher floor.
Elevators are a bit slow. Interior and carpeting do look worn out but everything was clean.
Rooms were nice and big. We even had a sofa area before the actual bedroom. They can’t offer a good skyline view though because location is surrounded by other tall buildings.
The usual items included in room: toiletries, towels, hairdryer, mini ref, kettle, personal safe, iron with ironing board, slippers etc. but they don’t provide bathrobes. 2 very small bottles of complimentary drinking water. So I suggest buying extra water if you need alot.
Beds are wonderfully comfortable. I suggest requesting rooms on higher floors because its in a busy area. And if you have more than 1 room booked (We’d booked 4) — I suggest you call reservations in advance if you want to request rooms on the same floor. If available they’ll make sure to reserve it for you. 😀
Breakfast is on the 4th floor. Buffet style. Choices were mostly Filipino dishes but they also had sushi (?), fresh fruit, cereal, yoghurt etc. Staff again were very helpful and efficient. Expect large volume of guests though but the buffet dishes were always quickly replenished.
Location is great. There is direct access to the nearby Robinsons Galleria mall and the Crowne Plaza hotel.
Our stay was good. If you prefer though a newer hotel then I suggest Holiday Inn Makati.
But other than that it’s an A+ 👍🏽
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ManilaGalleria, Digital Marketing Coordinator at Holiday Inn & Suites Manila Galleria, An Ihg Hotel
Responded Jan 8, 2020
Dear KittyCat2020, Greetings from Holiday Inn Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. I will make sure that our team will get to hear about your great review. A positive guest experience is something our staff takes great pride in, so we value your feedback. The check-in location at Jade was to accommodate the guests incoming for the New Year's Eve. I would like to share that our hotel is currently getting refreshed! It's very exciting to be at the hotel right now. It would be nice to take one (or two) last look of the hotel's current look as we bring you to a whole nother level. We hope you will visit us again. All the best, Nicco Santos Digital Marketing Coordinator
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We were, as always, impressed with the efficiency, friendliness and attentiveness of the staff here at Holiday Inn Edsa/Galleria. Angel was the staff member who was very helpful and attentive to us directly, she was so helpful and caring. The room cleaners were also friendly, fast and efficient, particularly Rouel. He is a good cleaner, fast, helpful and friendly. The guard at the door to the mall BabyJenn was very kind and even gave a clean mask to my husband when he forgot his! The food service was excellent , delicious and very satisfying. We tell our friends and family about Holiday Inn Edsa, it is among the best especially for economy and friendliness. We had an out-of-the-ordinary experience, incidentally. This the staff and security saw to immediately and very efficiently. There was a lot of noise from the room next to ours, a man talking on the phone at the top of his voice. After an hour of listening to this, being unable to concentrate, I stepped into the hallway and was overcome by the odor of cigarette smoke. I reported this immediately along with the noise and the staff was on the problem right away. The noise stopped and later the room cleaner told us the man was smoking and would need to pay the fine for this. We were SO THANKFUL, not only for the relief of clean air and less noise but that the staff took us seriously and attacked the problem without delay. Thank you again Holiday Inn!
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Date of stay: February 2022
Rooms
Service
Sleep Quality
Room Tip:We found the upper floors to be quieter and with, of course, a better view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jeffrey Tiongson, Marketing at Holiday Inn & Suites Manila Galleria, An Ihg Hotel
Responded Mar 16, 2022
Dear 11darlae Greetings from Holiday Inn Manila Galleria! Thank you very much for your review and rating. We are happy that you were satisfied with our services and about dealing with your concern during your stay with us. We appreciate the kind words and rest assured that I will send word to Angel, Rouel and Baby Jenn. We look forward to welcoming you again soon! Best regards, Jan Jeff Tiongson Digital Marketing Manager
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We just completed a two night stay for our 23rd wedding anniversary. All the Security guards, hotel staff, receptionist, and concierges were super helpful and friendly. We requested a room with a view, had a great room on the 19th floor. The rooms are spacious with comfortable King beds with firm and soft pillow and standard amenities provided- daily bottled water, coffee, tea, creamer, sugar with in room hot water kettle, iron & ironing board, hair dryer, mini frig, in-room safe. Bathroom had a big tub/shower with body wash, shampoo, conditioner, hand soap, lotion, and oral hygiene kits. The location is attached to Robinson’s Galleria and within walking distance of “The Podium” and “SM Megamall”. Guest have access to swimming pool and Anytime Fitness Gym located on the 5th floor. Direct mall access on the 3rd floor as well as 7 Corners Restaurant. The Holiday Inn has very majestic wood work throughout the building. The property is renovating, we experienced smelling fresh paint in the corridor leading to Robinson’s Galleria nothing major. There where a few minor things in the room that didn’t work the safe and the iron, but able to exchange and get a working iron. To end on a positive the breakfast included with room is worth it - Super friendly service staff and cooks with a great selection of foods to try.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip:Ask for rooms away from the elevator, over all our stay was quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jeffrey Tiongson, Marketing at Holiday Inn & Suites Manila Galleria, An Ihg Hotel
Responded Aug 16, 2022
Greetings, Andrew! Happy Anniversary! Thank you for your review and rating! We are glad you were satisfied with our hotel services. Due to the COVID 19 last 2020 our renovations for Holiday Inn were postponed but thankfully, we are continuing with it. We will forward your input to our respective teams, which will assist us in determining where we need to improve. Hope to see you soon! Best Regards, Jan Jeff Tiongson Digital Marketing Manager
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The holidays are finally here, which means getting in the Christmas spirit. And what better way than with the Christmas quotes is to spend the Christmas Eve at the Holiday Inn Galleria after a long day of work.
The high level of security and cleanliness of the room are commendable. We like the adding of signature Holiday Inn touches to every single corner of the room to instantly make the entire space more cozy and spacious. But what we most loved about the property aside from it's strategic location are the staff of the hotel, both Crowne Plaza and Holiday Inn Hotels. From Security, Housekeeping, Pastry/Deli, Jane of Front Desk, everyone was extremely helpful. And what even makes our Christmas more merrier was your delectable version of Korean Cream Cheese Garlic Bread, definitely has more components.
Truly, one of our preferred company chain. Kudos! Happy Holidays!
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Date of stay: December 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jeffrey Tiongson, Marketing at Holiday Inn & Suites Manila Galleria, An Ihg Hotel
Responded Jan 5, 2022
Dear RayveDg, Greetings! Thank you very much for your review. We really appreciate it. Rest assured that Jane, and said departments will be notified. Looking forward to welcoming you again soon! Cheers! Jan Jeff
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It was great and comfortable stay at Holiday Inn Galleria. The room was spacious and clean, service crew is very accommodating and food was okay. Though windows are closed, which I would suggest to leave it open as good ventilation is also necessary. Placing a microwave inside the room for heating food is also suggested since the person under quarantine is not allowed to go out or request this service from the hotel.
Overall, this place is still recommendable and it was a pleasant stay!
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Date of stay: April 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The only saving grace is the friendly Filipino service. Oh, and the right to use a very good gym on the same building. Other than that, this is an old property way past its date of expiry. Carpets smell a bit, rooms are old and worn, buffet breakfast seems to have adapted to the overall feel. Steer away, if you love the brand or their loyalty program, you're much much better off staying at the Crowne Plaza next door, with which it connects internally.
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Date of stay: January 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ManilaGalleria, Digital Marketing Coordinator at Holiday Inn & Suites Manila Galleria, An Ihg Hotel
Responded Feb 25, 2020
Dear Ch4muy0, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Krisha Estanislao
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My visit here is for ofw quarantine facility and I am satisfied with the place. Commended to others. My suggestion is to provide atleast 10garbage bags particularly to visitors whose under quarantine so no need to ask frequently.
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Date of stay: June 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Manila Galleria, Other at Holiday Inn & Suites Manila Galleria, An Ihg Hotel
Responded Dec 22, 2021
Dear Chenathan, Happy Holidays! Thank you very much for the recommendation and review. We hope to see you soon! Jan Jeffrey Tiongson Digital Marketing Manager
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My corner room was spacious, clean and better than what I expected. The breakfast at 7 corners was sumptuous. But what impressed me most was the warm, friendly and attentive service that each member of the staff provided. Arnold, the Housekeeping Attendant made a point to check up daily on my room's water and coffee supplies. Josel, the Bellman, always greeted me by my name and with a smile. The front desk crew were always very accommodating with my inquiries and requests. All these, and many more will make me want to stay at the Holiday Inn Galleria again and again!
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jeffrey Tiongson, Marketing at Holiday Inn & Suites Manila Galleria, An Ihg Hotel
Responded Apr 26, 2022
Greetings alimE9452ZY! Thank you very much for your kind words and rating. We are delighted that you appreciated our hotel and services. We value all guest feedback, favorable or negative, and will forward it to the proper departments. We hope to see you again soon! Best Regards, Jan Jeff Tiongson Digital Marketing Manager
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Greater Manchester, United Kingdom3 contributions6 helpful votes
We enjoyed our 1st week breakfast at the Fab Restaurant. If you have any food preference please ask the Manager or the Front Desk who will gladly assist you.
There are more places to choose from in the Pasig area.
PRICE RANGE
₱4,641 - ₱6,323 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn manila galleria hotel pasig, manila holiday inn
LOCATION
PhilippinesLuzonMetro ManilaPasig
NUMBER OF ROOMS
285
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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