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423 Epifanio de los Santos Avenue, Pasay, Luzon 1300 Philippines
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Kabayan Hotel, one of the most preferred hotels of OFWs and city travelers looking for great-value accommodation in Metro Manila, is a triumph of true Filipino hospitality. From the time guests are met at the airport and throughout each moment of their stay, travelers experience an extraordinary kind of welcome and care that is uniquely Filipino. All of the 276 reasonably priced rooms are thoughtfully prepared, each with a minimalist but functional design. The accommodations have air-conditioning, cable TV, and private toilet and bath. Further facilities include complimentary Wi-Fi access, airport transfer, and parking (limited slots available). But the real allure of the hotel lies somewhere in the quiet moments in between: eating halo-halo at the Pinoy Star Cafe, or indulging in a mouthwatering plate of crispy pata while spending quality time with loved ones. Indeed, this place provides a home for everybody - the reason why guests keep on coming back and find it hard to leave. As how the Filipinos would say it, "laging binabalikan, mahirap iwanan."
We were not accomodated in that hotel. Instead we were directed to another hotel which is really bad because they must be the one to fix the payments and all because they already charged us, but to no avail. They did not inform us days before we arrived that the hotel is for quarantine purposes only. I was charged with my card and until now there is no refund. No update coming from them with regards to my refund.
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Review collected in partnership with this hotel
Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 26 Jun 2022
Dear Mjs130322, Thank you for taking the time to write a review about us. On behalf of Kabayan Hotel, please accept our sincere apology for what you experienced. We understand your frustration over what happened and we'd like to know more about the details. If you could email us at alejandro_t@legendhotels.com.ph the details of your booking (dates of stay, name of guest), we'd appreciate it and it would help a lot. Thank you and God bless.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pleasant hotel. Just the problem is there's a lot of small cockroaches. Good for quarantine. On the first night,my kids keeps on sneezing because of the aircon it's very dusty. But overall the hotel had a friendly staff which is I really like.
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 26 Jun 2022
Dear n0hre, Warm greetings and thank you for making us the hotel of choice for your recent stay. We also appreciate the time you have shared in providing us with your valuable feedback. We are delighted to know that your stay had been pleasant overall and that you particularly enjoyed our friendly staff. This is with the exception of the small cockroaches and aircon issue, which we also take note of and is an area that we are working on improving upon. Once again, we thank you for staying with us and your continued trust in our brand. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at room 515 for 5 nights and never turned off the lights for my whole stay because of the cockroaches coming out all around even at my bed when lights is off. I inform the front desk and ask for bygon cockroach killer but never came. This Hotel situated in a very convenient location that should be demolished and replaced by towering and shiny new concept Hotel or condominium tower.
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Review collected in partnership with this hotel
Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 19 Jun 2022
Dear prosperoa473, Thank you for sharing your experience. Allow us to extend our deepest apologies for the inconvenience that you have encountered. We have taken note of your observation and forwarded this feedback to the management for checking and proper action. Thank you for bringing this to our attention as it will help us improve our policies and procedures to serve our guests better. We hope that you will give us another chance to turn your experience around the next time you are in Manila.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was disappointing to arrive on site and be told that you're back to being a quarantine facility. It was fortunate that I had my brother with me, otherwise the night would have been unimaginable. I was allowed to check in, granted that I limit my movement in and out of your facility... something I didn't expect or sign up for. So I obviously had to cancel. The ground staff were kind enough to apologize for the hassle. A little heads up would've been courteous. Or maybe I shouldn't have risked it in the 1st place. I'm still waiting for the full refund 4 days after the supposed check in.
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Review collected in partnership with this hotel
Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 19 Jun 2022
Dear Jekjek1235, Thank you for taking the time to write a review about Kabayan Hotel. Please accept our sincere apology for what you experienced during your stay with us. We understand your frustration over what happened. We appreciate you for your improvement comment and please be assured that our team will work on this. Again, we thank you for your feedback. We hope to serve you again at Kabayan Hotel so we can give you a different and more pleasant stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room where I stayed was not clean. I saw sime cockcroach on the floor. However, I commend the customer service who assisted me for providing me a warm welcome. I forgot his name but he did a great job.
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 13 Jun 2022
Dear archietorcende, Thank you for taking the time to write a review about your stay at our hotel. We appreciate the feedback that we get from our guests as it gives us the opportunity to make our products and services better. Please accept our sincere apology for the inconveniences you experienced. Rest assured that your comments and inputs about our room are all noted, and will be relayed to the proper department for immediate action. Also, your positive feedback will definitely reach our staff as It will surely motivate them to always do their best. Again, apologies and thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the insult that i got , at the first place in new country was triblle , at the middle of trhe night they drop me ' and said you can not stay here ' the order was wrong ' if you want to stay with 10 more peple in the same room we will arange it . im 64 y old ' is it normal '?? y they excet my order if they knew that i cant be there? shame on this place . i took a direct taxi to get there .
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 13 Jun 2022
Dear zl0bi8, Thank you for sharing your review with us. We apologize for the inconvenience you experienced. We hope you can provide us with more details regarding your stay (room number, date of stay, etc.) so that our team can further check on it and act accordingly. Kindly send us an email at alejandro_t@legendhotels.com.ph. We look forward to hearing from you again at your earliest convenience. Again thank you for your feedback and our apologies for the shortcomings you encountered.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Your Service is not the same anymore as what you are years ago. room is poorly maintained (CR is not well cleaned, broken tiles, poor AC). Front Desk are not as hospitable anymore. :(. nakaka miss yung dating mga front desk personnel.
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 7 Jun 2022
Dear Anthony_KS, Thank you for taking the time to write a review about your stay at our hotel. We appreciate the feedback that we get from our guests as it helps us maintain and when necessary, improve upon the service that we provide. It is disappointing to hear about your concerns and while an apology will not alter the outcome of your stay, we do offer it sincerely. Rest assured that your comments are relayed to the proper department for immediate action. Again, thank you for your feedback and we hope that you will give us another chance to turn your experience around the next time you are in Manila.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Been in kabayan hotel for decade now. The staff are all nice and accoodating except for the security guard outside who is RUDE and bloody useless with his job. He should be discipline as he is part of the team .
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 6 Jun 2022
Dear r0selle2015, Warm greetings and thank you for making us the hotel of choice for your recent stay. We also appreciate the time you have shared in providing us with your valuable feedback. We are delighted to know that your experience had been pleasant overall. This is with the exception of the security guard, which we also do take note of and this is an area that we are working on to improve upon. Can you send us the full details of your stay at alejandro_t@legendhotels.com.ph so we can check on it? Once again, we thank you for staying with us and for your continued trust in our brand. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good and well prepared room that is conducive and comfortable. will arrange for our next lot of students probably in October. Thanks alot for the hospitality, and would like to very much appreciate it. God Bless Dunstan Kampen
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 7 Jun 2022
Dear dunstank2022, Thank you for choosing to stay at our hotel. Your feedback brings great warmth in our hearts upon knowing that we were able to have served you well. We look forward to your next visit to Manila and hope to be of service to you in the future. Once again, thank you for your feedback. We would strongly recommend directly booking with us via our official website on your next visit for the best rates available. Maraming salamat, Kabayan!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cockroch(baby ipis) everywhere, phone is not working properly, food is nit presentable and fine. Probably you should change your chef. Unhygenic some insects found in my room Cool aircon Good tv Average
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kabayan Hotel, Other at Kabayan Hotel
Responded 7 Jun 2022
Dear janzgaleno, Thank you for taking the time to write a review about Kabayan Hotel. Please accept our sincere apology for what you experienced during your stay. Let us know more about the details so we can check on it. If you could email us at alejandro_t@legendhotels.com.ph the details of your booking (dates of stay, name of guest), We'd appreciate it and it would help a lot. Thank you for bringing this to our attention, as it will help us improve our policies and procedures to serve our guests better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.