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JEN Manila by Shangri-La

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3001 Roxas Boulevard, Pasay, Luzon 1305 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1087)
Room & Suite (678)
Dining (228)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JEN Manila by Shangri-La
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 56 hotels in Pasay
Location
Cleanliness
Service
Value
Travelers' Choice
Just 20 minutes from Ninoy Aquino International Airport, JEN Manila by Shangri-La, offers 308 spacious rooms and suites with panoramic views of Manila Bay and the Roxas Boulevard. The hotel is adjacent to the capital’s premier conference and exhibition centers, a few minutes from Manila’s finest leisure, entertainment and shopping districts and a short drive to the business district of Makati.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids pool
Airport transportation
Conference facilities
Valet parking
Paid private parking nearby
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Poolside bar
Shuttle bus service
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Sun deck
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Bay View
Languages Spoken
English, Filipino

Location

Full view
85Good for walkers
Grade: 85 out of 100
35Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
1217Reviews35Q+A100Room tips
Traveler rating
  • 485
  • 502
  • 141
  • 51
  • 38
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
Katrina L wrote a review Feb 2021
2 contributions
It was another delightful dining experience at Latitude. Superb food, warm hospitality of the crew and the extra mile accommodation of Ms. Emy, F&B Manager. Kudos to Ms. Mel and the chef behind the Latitude. Congratulations.
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Date of stay: February 2021Trip type: Traveled with family
1 Helpful vote
Helpful
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Response from Frencie Duadua, General Manager at JEN Manila by Shangri-La
Responded 28 Feb 2021
Dear 855katrinal, Thank you for sharing this with us and it's great to know that you had a delightful dining experience at Latitude. Thank you very much for all your kind words about our service and our team which I gladly shared in particular Emy, Mel and Culinary team. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We look forward to your return soon. Kind regards, Frencie Duadua Hotel Manager
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clementscg98 wrote a review Dec 2020
United States406 contributions43 helpful votes
I had the opportunity to stay at this hotel for one night. I want to say thank you to Miss Dianna and her staff for making me feel at home and comfortable. The arrival and check in was perfect and the staff at the front desk were friendly and very professional. The room was clean and very nice and my view was of the bay and amazing. Thanks so much for a great stay.
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Date of stay: November 2020
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: ask for a room with a view of Manila Bay
See more room tips
1 Helpful vote
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Response from Frencie Duadua, General Manager at JEN Manila by Shangri-La
Responded 6 Jan 2021
Dear clementscg98, Thank you for affording sometime to share your stay experience with us and I am glad that you had an great one. I am happy to know that Diana displayed great customer service to ensure that your stay will be comfortable and make you feel at home. Thank you also for your positive thoughts about our team and our service for all your positive thoughts about room, our view, our team and our service experience which I gladly shared to them. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager
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Michael F wrote a review Dec 2020
Los Angeles, California86 contributions34 helpful votes
I just booked this hotel for 2 nights before flying to Boracay. Room is clean. Breakfast is a little pricey. Book a non breakfast inclusive rate at their website. Security is very good. Your just going to the airport with all those alarms and a big sniffing dog. I got a room facing partially the CCP. Overall not a bad hotel. Got a good deal at their website. I will surely comeback again.
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Date of stay: January 2020Trip type: Traveled solo
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Response from Frencie Duadua, General Manager at JEN Manila by Shangri-La
Responded 6 Jan 2021
Dear La_pinoy, Thank you for affording sometime to share your stay experience with us. Thank you for your positive thoughts about our security and I am happy to know that you find our room clean. I shall share your kind words to the team. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
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Meander442944 wrote a review Oct 2020
1 contribution
Stayed at this hotel 3 days. The hotel is rated by me as a 5 star. Very accommodating staff. Efficient and friendly, yet very professional. Food was very good, amenities great. No shady ladies hanging around outside. All in all,very pleased and will stay here when ever visiting Manila. Thank you to all the terrific staff that made my visit so memorable.
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Date of stay: October 2020Trip type: Traveled solo
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Response from Frencie Duadua, General Manager at JEN Manila by Shangri-La
Responded 25 Oct 2020
Dear Meander442944, Thank you for taking the time to share your memorable stay experience with us. I am glad to know that you find our team accommodating, efficient and friendly. I shall share your kind words to them. Thank you also for your positive thoughts about our food and our amenities. Thank you for very much staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager
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Fhe Lazaro wrote a review Jul 2020
Dubai, United Arab Emirates98 contributions5 helpful votes
The hotel is way to good for staying. The room is quite big and bathtub is awesome. I can see the view of Manila bay through my window. It's so laid back and definitely i will stay in this place in the future and i will recommend it to all my friends would like to stay in Manila side. The crew are all accommodating and so helpful at us welcoming to their hotel. I'm sure they will do the same in normal check inns
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Date of stay: July 2020Trip type: Traveled with family
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Response from Frencie Duadua, General Manager at JEN Manila by Shangri-La
Responded 30 Jul 2020
Dear 595fhel, Thank you for sharing your recent stay experience with us. Thank you for all your compliments about our room, bathroom, view, team and our service which I gladly shared to the entire team. Thank you also for recommending us to other guests. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Read more
Previous
PRICE RANGE
US$73 - US$121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
traders hotel, manila hotel pasay, traders hotel pasay
FORMERLY KNOWN AS
Hotel Jen Manila by Shangri-La
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
308
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Frequently Asked Questions about JEN Manila by Shangri-La
Which popular attractions are close to JEN Manila by Shangri-La?
Nearby attractions include Star City (0.4 km), Metropolitan Museum of Art (0.4 km), and Upside Down Museum (0.4 km).
What are some of the property amenities at JEN Manila by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Manila by Shangri-La?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JEN Manila by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JEN Manila by Shangri-La?
Yes, free parking, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to JEN Manila by Shangri-La?
Conveniently located restaurants include Century Park Seafood Restaurant, Latitude, and Jollibee CCP.
Are there opportunities to exercise at JEN Manila by Shangri-La?
Yes, guests have access to a pool and a fitness centre during their stay.
Does JEN Manila by Shangri-La have an airport shuttle?
Yes, JEN Manila by Shangri-La offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Manila by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Manila by Shangri-La offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JEN Manila by Shangri-La?
The staff speaks multiple languages, including English and Filipino.