Millennium Heritage Hotel Manila official site. Situated only a few minutes away from the international and domestic airport and other city attractions.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Millennium Heritage Hotel Manila garners appreciation for its friendly service, spacious rooms, and overall cleanliness, with guests highlighting the sophistication and cozyness of its ambiance. While the hotel's amenities are generally well-received, and its location is praised for convenience, some travelers note the lack of modern touches and the presence of noise from nearby traffic.
Opinions on value are mixed, reflecting a balance between the affordability of certain services and the experience of unexpected charges.
Location
Convenient
Atmosphere
Charming
Rooms
Dated
Value
Reasonable
Cleanliness
Meticulous
Noise level
Noisy
Service
Friendly
Amenities
Satisfactory
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The front desk staffs you have are well trained. It was a busy lobby, all are lined and waiting for their turn to checked out. Ms Ace Santos (yes a girl with a nice smile. I was amazed by her name later on found out it was her nickname cool!) she was patiently waiting for the housekeeper’s feedback for the minibar items i consumed. Out of nowhere, a chinese guest went thru the desk and handed over their keycards cutting the lines. Very unprofessional. She informed the guest to fall in line first but I don’t think they understand what she said and kept on pointing out his keycards. Mr Montano who is also assisting a guest take the keycards and handed it over to the guest and point out the line. The chinese guys looked back and understand and waited at the back.
I also raised my concern regarding the taxi who ripped me off travelling from the airport going to the hotel. Ms Ace apologised which clearly isn’t her fault offered hotel transportation but the price is too much. she then suggested another transpo which she reminded me to download next time is actually similar to uber, for the next time I’ll travel here to avoid rippers like that. She booked one for me, the price is cheap and wrote the informations of the driver and the car on a small piece of paper in which she also handed over to one of the concierge staffs whom gave the paper to the security. The safety of the guests is very important to them they are well trained to keep you accommodated and make sure you are safe going in and leaving the hotel.
The lobby is great, receptionist at the restaurant is also good. There is a lot of selection at the breakfast buffet. My suggestion for the rooms is to be renovated bath tub takes time to be drained. Shower temp isn’t consistent. You need to renovate because if you don’t your guests will fade as fast as you do but with a service like your staffs, I will surely come back. Great Job Heritage!
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing C, Public Relations Manager at Millennium Heritage Hotel Manila
Responded Jan 26, 2020
Dear Valued Guest, Thank you for taking the time to write to us and share your feedback. Please allow me to thank you for your favorable feedback. I hope to welcome you again in the future. Sincerely, Farid Schoucair General Manager
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We stayed at Heritage during my bday week. As usual we have a very memorable stay and we felt at home here. Although the hotel is quite old and needs a make over, it still has its appeal - primarily its location and the staff. The front desk, Miguel, was very helpful during check-in. Although we were not able to get our preferred room facing the pool but we got a 7th floor which was also ok. I want to commend the pool attendant, Danny, as he was accommodating and very responsible. He immediately informed us not to use the 3rd floor staircase going to the pool as it is closed for the meantime and to use the entrance via the restaurant. He also made sure to provide us with towels to dry ourselves before returning to our room. We love the pool at heritage and we always feel safe here mainly due to the lifeguards/pool attendants like him. 👍 I also want to mention the house keeping staff, Jasmin, although she only helped us clean our room for a day as she was originally from 3rd floor (i asked her 😊), she was always smiling and help us with our requests. Also, Heritage greeted me on my exact bday and gave me a complimentary cake. How sweet! Its definitely a nice gestures coming from them. We will definitely come back as i already made several bookings for this year. 😊
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing C, Public Relations Manager at Millennium Heritage Hotel Manila
Responded Mar 13, 2020
Dear Cdteves, Thank you for taking the time to write to us and share your feedback. Noted on your commendations to our staff. We will continue to give great service to all our guests. I hope to welcome you again in the future. Sincerely, Farid Schoucair General Manager
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Upon arriving at the hotel,we receive a warm welcome by the staffs. As for everyone's safety, our luggages we're sanitized and our temperature was checked upon entering . The process for checking in was fast, we we're informed about their safety protocols and was guided accordingly to our rooms.
I was amazed by the room, its spacious and clean. The bathroom was clean. They provided electric kettle and flat iron which we needed the most since we are on quarantine. The internet was fast also that gives us joy the most.
For the staffs, everyone was being helpful especially to kuya Joerick, Josh and Rodel. Kudos to these people for giving me extra hand for my needs. 😊😊
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Date of stay: October 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Farid Schoucair, General Manager at Millennium Heritage Hotel Manila
Responded Oct 25, 2020
Dear Bianca, Greetings from The Heritage Hotel Manila! Thank you for sharing your feedback with us and appreciating the efforts of our staff. We will continue to give prompt and utmost service to our guests. We will be looking forward to your next visit. Thank you again and stay safe! Best regards, Farid Schoucair General Manager
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We stayed overnight for a family staycation prior to our flight back indonesia. Hotel rooms are generally spacious and well equipped. Although facilities and amenities are really old and needed updating. But what we really liked is the food which was really tasty and well priced. The location was also the primary reason why we booked this hotel, 5 mins away from moa and 15 mins away from airport.. generally, we enjoyed our stay and for the price we paid, it was worth it..
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing C, Public Relations Manager at Millennium Heritage Hotel Manila
Responded Jan 23, 2020
Dear imaspeechiemom, Thank you for taking the time to write to us and share your feedback. I am glad to know that you had a great time staying at our hotel. We are pleased to let you know that we will be doing refurbishments for this year. I hope to welcome you again in the future to serve you even better. Sincerely, Farid Schoucair General Manager
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Chose this hotel for a 1 night stop over in Manila since they had a cheaper rate than my regular place in Makati. Unfortunately my arrival day was the day that the Taal volcano decided to erupt and flights in and out of NAIA got suspended for a time so I arrived way behind schedule around 1am so it was pretty much straight to sleep then back to NAIA in the morning for another flight so I never really had time to try the hotel services. Check in and check out was efficient, the room was comfortable and clean and the WiFi worked fine. Since I had a room only rate I decided to just pop out to McDonalds for breakfast which was like a 2 or 3 minute walk without having to cross any busy roads. Hope so stay longer next time.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing C, Public Relations Manager at Millennium Heritage Hotel Manila
Responded Feb 24, 2020
Dear David, Thank you for taking the time to write to us and share your feedback. We will continue to give great service to all our guests. I hope to welcome you again in the future. Sincerely, Farid Schoucair General Manager
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During this pandemic, it's difficult to look for a place/venue that will accomodate our group for our events. Luckily, two of our friends recommended us to The Heritage Hotel & Ms. Dhai, who went above & beyond to provide us of all our requests. She even replies to my message late at night (Apologies for this). But I'm truly greatful for the quick replies! She's an asset to the hotel & also gorgeous! They make sure to follow the health protocols & prioritize the health of their guests. All guests are fully vaccinated & did our contact tracing form. They make sure that the venue is sanitized & disinfected. They provide the best & quality service. The menu/food was amazing! We celebrated our District Halloween Party & all the Rotarians who attended the event agreed on how good the food was! The event was a success! We had a great time! If you are looking for a venue for your party/event, I highly recommend the Heritage Hotel & look for Ms. Dhai! All in all, Excellent! We'll definitely be back for our future events!
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Date of stay: October 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Farid Schoucair, General Manager at Millennium Heritage Hotel Manila
Responded Nov 7, 2021
Good day karenwQ1867XH! Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you enjoyed your experience with us and we will surely share your good comments with our staff. Looking forward to having you again soon. Best regards, Farid Schoucair General Manager The Heritage Hotel Manila
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We checked in to a regular room that has a malfunctioning air-condition and TV signal is not good (you can hardly see the picture); worst the room doesn’t smell good. I called concierge we got upgraded to a Junior suite for free which is bigger and much decent looking but you can still see from the tiles and walls of the bathroom how old the hotel is. Pool also needs major renovation. Buffet breakfast is pretty standard and takes time for them to refill some foods.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing C, Public Relations Manager at Millennium Heritage Hotel Manila
Responded Feb 17, 2020
Dear Louis, Thank you for taking the time to write to us and share your feedback. Firstly, I would like to extend to you my sincere apologies for our shortcomings during your recent stay with us. We have failed you on several occasions. Please rest assured that we take your concerns very seriously; as we are in the service industry and we did not deliver as expected. Your comments were shared with all the senior members of my team, for our urgent and immediate action; and to ensure that such incidents do not recur. I am really sorry for any inconvenience caused, and I sincerely hope that you will give us another opportunity to welcome you back to our hotel in the near future, to better serve you. In the meantime, if I can be of any assistance, please do not hesitate to let me know. Sincerely, Farid Schoucair General Manager
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This is our first trip to the Philippines since the start of the pandemic, naturally I was looking for a comfortable and clean hotel to stay for 9 nights. Made reservations with 2 5 star & 2 4 star hotels thru phone, was sent confirmation emails from all. My son who’s traveling with me chose 1 of the 5 star hotel so I reviewed, called the hotels again to make my choice.
I decided to cancel the other 3 hotels and go with Heritage Hotel since I was very impressed of their customer service especially. Ms Angie Vicencio, Assistant Director of Sales whom I talked twice, she’s very warm and accommodating .
Kudos to Ms Verna Soriano, Reservations Manager who readily confirmed our stay and made the changes when our flight was moved from July 2nd to July 9th, to Ms Evelyn Bactung, Credit & Collections Manager who instantly confirmed my online deposit which I made 3 days prior to our arrival, to the Front Desk Personnel (sorry, forgot his name) and to the entire hotel staff who made our stay here very comfortable.
Housekeeping were very good, very quick actions to our requests, am a clean freak so I do inspections througlyand was impressed of how clean the room was when we first arrive,. The food was good and very generous serving. Our A/C stopped working on the late afternoon of our 5th day, called front desk,they sent their maintenance guy 30 minutes after and fixed it (thank you ).
Excellent customer service indeed, front desk called our room everyday inquiring if we are comfortable, whatever we need or are we having a good day, etc. But I have just one suggestion,, carpet in the room we occupied needs shampooing. Will definitely stay here again and am recommending this hotel to my friends to stay here when they come to Philippine.
Aloha and Mahalo Nui Loa .
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Date of stay: June 2021Trip type: Traveled with family
Room Tip:They must call and book at least a month before
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Farid Schoucair, General Manager at Millennium Heritage Hotel Manila
Responded Jul 18, 2021
Dear Romabehc, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you enjoyed your experience with us. Looking forward to having you again soon. Best regards, Farid Schoucair General Manager The Heritage Hotel Manila
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Great food but outdated rooms. The lines are clean as well as the toilet. The toilet has no bidet. Water heater is functioning well. The room is smelly though like you can feel that it's an old room or building. The breakfast buffet is great. They have salad, bread and pastries, drinks, Filipino cuisines, dried fish (anchovies), porridge, etc.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing C, Public Relations Manager at Millennium Heritage Hotel Manila
Responded Jan 28, 2020
Dear Monteclaros, Thank you for taking the time to write to us and share your feedback. Please allow me to apologize for our shortcomings. Your comments regarding the rooms have been noted and rest assured that appropriate action will be taken to address your concern. Also, I am happy that you find our food suitable to your liking. Please allow us to welcome you again in the future. Sincerely, Farid Schoucair General Manager
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As soon as you walked out of an elevator on 3rd floor it smells like someone is smoking. We stayed there for 3 days iyhe smell remained the same. We checked in for 3 people in a room & all set ups like towels, toiletries, coffee cups are all in twos. We made them aware & stayed there for 3 days. It's not til the last day when they finally got it right. When we call & ask for stuff they take a long time to bring it up. The hotel has a shuttle to mall of asia but its every 2 hours interval so we ended up taking a taxi instead.. will not stay here again.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing C, Public Relations Manager at Millennium Heritage Hotel Manila
Responded Jan 21, 2020
Dear Valued Guest, Thank you for taking the time to write to us and share your feedback. Please allow me to apologize for our shortcomings. Your comments regarding the cigarette smoke, toiletries, and shuttle have been noted. I hope you give me another opportunity to welcome you back in the future and serve you better. Sincerely, Farid Schoucair General Manager
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There are more places to choose from in the Pasay area.
PRICE RANGE
₱3,911 - ₱4,786 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage hotel pasay
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
450
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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