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Cheaper
Average
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About
3.0
#29 of 50 hotels in Pasay
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to holiday Inn Express Manila Newport City! Philippines' first Holiday Inn Express, Holiday Inn Express Manila Newport City is the smart choice for savvy business and leisure travellers offering relaxed, value-rich and hassle-free stay every time. Strategically located with easy access to all NAIA Terminals and direct bridge way to Terminal 3, within the Newport World Resorts complex and steps away to the country's largest convention center. Relax in any of our 737 functional guest rooms while connected with free internet. Recharge in our comfy beds with a choice of soft and firm pillows and power shower. Start your day right with our Express Start Breakfast or just Grab & Go at our multi-functional and uniquely designed Great Room. Experience the fun filled Filipino hospitality through our warm and friendly team while enjoying a wide array of dining, shopping, and world class entertainment facilities right at your doorstep.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn Express Manila Newport City, an IHG hotel
1,837 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Holiday Inn Express Manila Newport City stands out for its welcoming atmosphere and clean, albeit small, rooms, as noted by numerous guests. Its prime location earns high praise, being conveniently close to the Newport Mall and NAIA Terminal 3, making it a favorite for those seeking easy airport access.
While the friendly staff and competitive pricing are often highlighted, some guests have encountered slow service and room maintenance issues. Nevertheless, the hotel's amenities, including a satisfying breakfast selection, contribute to its overall appeal for many travelers.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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This was my quarantine hotel for international traveling back into The Philippines. The free breakfast each day was a nice touch and it was quite well done. Eggs, rice, some choice of meat depending on what was available, a small amount of vegies or potatoes, 3 different breads, and a drink. I did ask for some salt and pepper for the eggs and rice are not salted at all. I was not told of the lounge of snacks available to me until I read the description, elsewhere. I didn't even know I was allowed out of the room. The room service was quite good. Their menu is somewhat limited, but for these troubled times, it was pretty good. Sometimes they didn't deliver exactly what I ordered but I blame that on the language barrier. Sometimes the Filipinos have trouble understanding Americans. They did drop off a case of bottled water, a pile of instant coffee, creamer, and sweetener. All of that is included in the stay. It was nice not to have to call everyday for more water, etc. The one thing that I would add that is somewhat important to know is that the hotel and restaurant cannot sell any alcohol up to the rooms. My advice is to get that before you leave the airport. Any chips or snacks should also be bought at the airport. Once you're in the hotel, it's kind of "what you came with is what you got." I figured I could pay someone to go out and get stuff for me. The front desk, as well as the restaurant said no. You are also not allowed to let anyone bring you items from home. No one is allowed into the hotel without the quarantine receipt and pass and such. Your Mom or wife can't bring you clean shirts or even a bottle of Emperador. It was explained to me that because of the pandemic, they don't want anything coming into the hotel that could contaminate the system, and I respect that. Overall, it was a pretty good experience and luckily, I had my laptop with me. The hotel TV channels are typical hotel type with many channels in different languages that are useless. I think there was only one sport channel. I'm sure this is just a pandemic version of this nice hotel. During regular, non-pandemic times the stay would more enjoyable, but for $46 a night, I really can't complain. I don't know how different that price changes during non-pandemic or peak season conditions. Peace.
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Date of stay: August 2021
Rooms
Location
Service
Room Tip:One side of the hotel faces the airport and runways. Some may prefer to be looking away from the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennalyn Jao, Guest Services / Front Office at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Nov 28, 2021
Dear DavidWilliams28 Greeting from Holiday Inn Express Manila! I appreciate your positive feedback about our hotel. We do take pride in catering our guests needs the best way we can, if you’re traveling in our area again soon. Don’t hesitate to call us. Sincerely your’s Sherwin Ponado Duty Manager
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Holiday inn express newport city Manila needs some improvement with its customer service.
They have the most expensive photo copying or printing I have seen anywhere in the world. They want 100 pesos ($1.2US) to print a single page. Simply go across to the business desk over in resort world to get your docs printed at 15 Peso per page rather then the excessive Holiday Inn prices 100 per page or 60 pesos to print a black-and-white to get something printed. Very poor.
The rooms are a reasonable size and the air conditioning is good, and the beds are comfortable, but they shower has mediocre water pressure, and the TV which has a poor selection or channels is not accessible to put a USB in to watch your own movies and you cant chromecast or mirrorcast anything to the screen to watch your own stuff which so outdated considering today's technology. So a poor option for TV and I was stuck with nothing to watch.
Housekeeping needs a lot of improvement by 4:00 p.m. in the afternoon my room was still not made up so I had to call and ask for someone to come and do it, however the next day after complaining they were much better and more prompt. A supervisor contacted me and asured me these issues would be addressed which was a professional response.
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Manila, Guest Services / Front Office at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Jul 17, 2022
Dear Jeffsreview, We truly appreciate your comments and will share these with our team so that we can continue to improve our products and services. We hope that you will choose to visit u again in the future. Best Regards, Holiday Inn Express Manila
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Stayed here for 2 days before my flight home. I had initially intended to do my 10 day quarantine here, but stayed at Sofitel instead. I'm incredibly glad I did. I pitty anyone having to stay here for 10 days, I would have gone mad.
Cleanliness is terrible:
First room they gave me had food stains on table, hairs all over bathroom and urine stains on toilet.
I called and told them, and was offered another room 1h later. They had just cleaned the table, toilet and removed any hair, but the shower was full of old soap stains. I pointed this out, and they asked what I wanted them to do about it, like I was being unreasonable. I said I just wanted a clean room.
They contacted the manager (Rowna) and told me to wait. 3h later I was given a room they said was "deep cleaned". It was cleaner, but shower still had soap stains higher up, presumably where they couldn't reach.
If they can't even clean surfaces, how can they say it is sanitary?
Internet is sloooow:
Could barely open an online newspaper. Forget about YouTube and streaming. Speed test shows 0.46mb/s. I asked about it, and they say it is "standard speed". They do not offer anything else, so it is the only option. Sofitel was 5-7mb/s.
Food options are very limited:
I have attached a picture of the menu. You cannot order from outside, so this is the only option for your 10 day stay. I had breakfast, which was cold chicken and rice, and a pizza for dinner, which was obviously a cheap frozen pizza. Atleast I didn't get sick.
10 days locked up in a room is bad enough, but it would have been a depressing experience here. I absolutely recommend anyone considering this place to go somewhere else.
Regards, IHG Spire Elite member 638828603
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennalyn Jao, Owner at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Oct 12, 2021
Dear 330reb, We acknowledged and care about your reviews and we offer no excuse. We have taken note of all your concerns and we will be discussing them with our operations team to ensure that it will not happen again not only to you but to other guest. At Holiday Inn Express, our primary objective is ensuring our guests' satisfaction. We assure you that we are continuously seeking ways to improve the level of service and we have taken steps to ensure to prevent the recurrence of any similar incident or any other occurrence which may cause displeasure to our valued guests. We deeply value your relationship with us and are committed to providing you with the highest level of service simply because our guest deserves the very best. We hope that you will give us the opportunity to regain back your trust and would not affect the impression on the overall performance of the hotel. Best Regards, Elipidio Beloso General Manager
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Had an overnight stay while traveling in the Philippines. Hotel was quiet, comfortable and convenient to the airport. It is also very close to a shopping mall that has some good restaurants. It is definitely worth the reasonable room rate.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Manila, Guest Services / Front Office at Holiday Inn Express Manila Newport City, an IHG hotel
Responded May 28, 2023
Dear BenH248, Thank you so much for your review wonderful review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us soon. Best Regards, Holiday Inn Express Manila
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Great Service upon arrival from the Security Personnel who gathered your luggage and assisted with getting them to your room. This was a Red Eye arrival.
Front Desk Agent Ms. Jessica extremely friendly and professional upon checking, My career has been as a Director of Operations for Luxury Resorts so I have plenty of experience recruiting Top Talent for the properties that I have worked at and operated over the past 30 years. Great service from Ms. Rona as well.
Housekeeping very receptive to replenishing amenities in my room, for Food and Beverage I utilize for the Hotels Breakfast which was nutritious as a boxed meal delivered to your room.
Because of this quarantine I had to wait the Covid test results from the NAIA Airport which is required in order to enter the Philippines if you are coming from abroad. I have family here in the Philippines and was issued a Visa by the Philippine Embassy in Washington D.C.
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Date of stay: November 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennalyn Jao, Owner at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Nov 30, 2020
Dear Quarantine Visit Room 3110, Greetings from Holiday Inn Express Manila! Thank you for taking the time to write us a review. Rest assured that your positive comments are relayed to our staff and we are delighted to know that you are happy and satisfied with our service. We hope that you will choose us again. Thank you and have a wonderful day ahead! Warm Regards, Elpidio Beloso General Manager Holiday Inn Express Manila
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When we stepped in, we knew it that hotel have a lots of improvement. No messy lobby and more sitting space. Restaurant also finished renovation which have more spacious area. We stayed here on early January and satisfied for the service. Rona and Katrina were helpful. Lastly, if hotel can ensure that the room is 100% clean, without any kind of insects found in the room would be perfect.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip:Runway view always the best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennalyn J, General Manager at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Feb 15, 2020
Dear Osaki1412, Thank you for your valuable support and taking time to share your pleasant experience with us. The pleasure is ours to have you made your stay here a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue elevating our levels of service for all our guests. My sincere gratitude for choosing our hotel and we look forward to welcoming you back once again. Best Regards, Elpedio Beloso HIEX General Manager
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I had a 24 hour lay over and I did not want to be to far from the airport, since Manila traffic can be horrible. The hotel is a ten minute tax ride and what I like is they have a shuttle that can take you to the airport for free. The room I had was on the small side, but had everything you need in the room. The staff was very friendly and was able to accommodate my request. They have free breakfast, but honestly it is just ok. I had breakfast at 6am and the eggs were cold and the rest of the food didn't look appealing. The hotel is next to a shopping center so I am sure there are a bunch of good food options around. It I have another lay over in Manila, I would stay here again.
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennalyn J, Front Office Manager at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Jan 18, 2020
Dear Hotelman08, Thank you for taking the time to write us a review. We are happy to know that you had enjoyed your stay. We will inform our food and beverage team of your observation in our buffet area in order for us to provide a more satisfying service for our guests. Thank you and we hope that your will visit us again. Abegail Lagos Senior Guest Service Leader
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Check in at your own risk! This hotel does not value privacy. Their bathroom door doesn’t have a lock. It slides open when you’re doing your personal business. I addressed the issue to the hotel manager. She’s aware of the issue hit couldn’t do anything about it. Instead, i was asked to go to another hotel if I’m unhappy with the accommodation. Can you believe that! Even cheap hotels in the Philippines have bathroom lock to provide privacy. The manager claims that all room in their hotel doesn’t have locks! In addition, they do not provide toiletries. So you have to be prepared to bring your own personal stuff! This is the cheapest hotel located in Newport City. Your money is wasted of you stay in this hotel. Breakfast buffet not only have limited selection, but the quality of food is terrible. As if you’re eating paper and rubbish. Never stay in this hotel!!
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Date of stay: April 2022Trip type: Traveled with family
Room Tip:Avoid booking this hotel when you can!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennalyn Jao, Guest Services / Front Office at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Apr 28, 2022
Dear Resort13703225461, We wish to extend our deepest apologies for any inconvenience and/or disappointment which you may have experienced during your brief stay with us. The privacy concerns you have mentioned due to lack of security lock in our bathroom door has been brought up to our management for review and rectification. We also provide a standard setup of toiletries in our rooms like shower cap, vanity kit, dental kit, laundry bag and slippers. These amenities are also available at the front desk upon request. The 2 in 1 shampoo and body wash will soon be replaced by bottled products and the quality of buffet breakfast in the restaurant has been relayed to our chefs. While we realize that your disinclination will most likely prevent you from giving us another chance to provide you with a better service, We hope that you will give us the opportunity to welcome you back. Sincerely, Holiday Inn Express Manila
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This hotel is NOT worth the hassle! First of all, there are no doormen to help with your luggage. You are given airport style luggage carts that barely fit in the elevators. Unlike other hotels, where the security personnel at least open doors for you, you get the feeling you’re unwelcome. The reception staff are friendly, helpful, and mostly good at what they do. But the counters are understaffed at peak hours. The elevators are a problem, and half of the guests have issues with their keycards not working, in addition to them just plain being too small. The stairs do not allow you to re-enter on any level, which I found especially annoying and strange given the elevators are a glaring problem. Breakfast is like a feeding frenzy, and there’s no place to sit and the food is not replenished fast enough. MOST IMPORTANTLY, the wifi is the slowest of ANY hotel I’ve EVER stayed at. I cannot conduct the simplest business task here! Fortunately there’s a Starbucks across the street, but it’s nonsense that I should have to leave a $100/night hotel for, of all things, decent wifi!!!! Hotels in Manila really need to up their game!
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Manila, Guest Services / Front Office at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Jan 4, 2023
Dear robertsQ5708UQ, Thank you for taking the time to write us a review of your stay. We would like to take this opportunity to express our deepest regret for the inconveniences you had experienced during your stay and thank you for commending our reception staff. We have highlighted the areas that we need to improve on in order to provide a better service for our guests. We hope that you will choose to visit us in the future. Best Regards, Holiday Inn Express Team
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We enjoyed our 10 days stay at the hotel. Staff very friendly and helpful. The security guys are very helpful and make sure that the guests feel safe. There’s also a mall just across the hotel where you can indulge in various local dish.
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennalyn J, Manager at Holiday Inn Express Manila Newport City, an IHG hotel
Responded Jan 8, 2020
Dear Alfred M, Thank you for the positive feedback that you have mentioned. We appreciate that you have enjoyed your stay with us and we look forward in welcoming you back here at our Hotel. Should you need any assistance in the future, Please feel free to let us know. Sincerely yours, Sherwin Ponado Duty Manager
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No you cannot walk there. it is connected to the back of the airport location but there is no pedestrian access or vehicle across straight across to it. In fact, it ends up being a 20 minute drive around the perimeter of the airport due to the traffic volume and chaos in this area. You have to take a taxi (1000 pesos) and allow 20 minutes driving even though it is literally on the other side of the airport.
Auckland Central, New Zealand756 contributions172 helpful votes
Sorry, contd. how did you book? Directly with hotel, via travel agents or or through online service like Expedia.
You should contact the original booking first to see how they react.
So many strange things happening, you might get lucky
Go into this with the knowledge that you are hopefully safe at home at the moment and not desperately stuck in this hotel trying to leave
There are more places to choose from in the Pasay area.
PRICE RANGE
₱4,061 - ₱4,989 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Remington Hotel Manila
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
737
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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