Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
From the prestigious Japanese hotel group Okura Hotels & Resorts, Hotel Okura Manila brings together Japanese omotenashi with Filipino warmth. Epitomizing the essence of elegance and refined Japanese hospitality, the luxury hotel offers 190 spacious rooms and suites, and a variety of dining options, including their signature Japanese fine-dining restaurant, Yamazato, and international restaurant Yawaragi.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
Boutique
Languages Spoken
English, Filipino, Japanese
Location
2 Portwood Street, Newport City Newport City, Pasay, Luzon 1309 Philippines
Hotel Okura Manila
4.6 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Hotel Okura Manila stands out for its luxurious rooms that are not only spacious and well-appointed but also celebrated for their cleanliness and modern amenities. While most guests have had positive experiences, a few have pointed out occasional housekeeping slip-ups. The hotel's value is highly regarded, with special discounts and a range of top-notch amenities, including diverse dining options and comprehensive wellness facilities.
Nestled conveniently close to local attractions, the hotel offers a tranquil escape. Exceptional service and a Japanese-inspired serene atmosphere further enhance the guest experience.
Location
Convenient
Atmosphere
Serene
Rooms
Spacious
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
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This is one of the best new hotels we’ve stayed at this year. The Japanese-inspired design, including stone-textured tiles and a serene ambiance, was both beautiful and calming. We stayed in the Hinoki-Yu King Size room with a tub, which felt like an onsen and made our anniversary extra special. The thoughtful touch of a cake and snacks in the room, along with the faint scent of hinoki wood, added to the experience.
The service was warm and respectful, and the breakfast stood out with its Japanese and fusion dishes—refreshingly different from the typical buffet. The location is also convenient, close to the casino, shopping, and NAIA, yet the hotel itself feels like a private retreat. Highly recommended for a peaceful and memorable stay!
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Date of stay: December 2024Trip type: Traveled as a couple
Room Tip:The reception is located on the fifth floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay at this incredible hotel was nothing short of amazing. After having a very disappointing experience at a neighbouring hotel (which cost double the price) we checked in to the Okura. From start to finish the stay was pure luxury. Such a modern hotel with automatic toilet/bidet, touch panels to control everything. Heated rooftop pool, jacuzzi, steam room and sauna. Very sad to be checking out and needless to say we will 100% be returning. Immaculately clean and staff very friendly and helpful.
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Date of stay: August 2024Trip type: Traveled as a couple
Room Tip:Stay here and not next door!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Business or Pleasure, the Philippines’ most luxurious Japanese hotel provides unparalleled service and quality food.
Hotel Okura Manila’s room is not only comfortable but also convenient just across the NAIA international airport. Had a long and quiet stay there because of the excellent sound proofing because even facing the airport, you will not hear any disturbing sound or noise.
We stayed at room 1022 (a corner room) and it’s spacious and immaculately clean. Even if we had to walk long from elevator to our room, it was worth it.
The penthouse where the swimming pool, gym, jacuzzi and sauna will give you the opportunity to relax and there’s separate facilities for male and female guests. Plus the kids pool will delight children and paternity will feel safe because there’s a lifeguard on standby.
I highly recommend this hotel for a truly relaxing business or pleasure stay.
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Date of stay: October 2024Trip type: Traveled on business
Room Tip:Yamazato Japanese restaurant is a must try. Sora rooftop bar offers a wide selection of drinks....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here to celebrate a special occasion and we were welcomed to a grand lobby! I would like to commend Nikki for answering all of our inquiries and even showed us the Palace room. She is the most helpful staff we dealt with during our stay. I hope other staff in the reception will show the same smile and friendliness.
We booked the Hinoki room and we were in awe! We really felt we were transported to Japan in minutes! We love the room 10/10 for us in terms of the overall look! Thank you too for the complimentary sweets! So thoughtful of you!
We tried the pool restaurant and we enjoyed the Okura Burger though it took around 30mins to be served but we were given heads up that it will take 50mins to an hour.
We also tried Yawaragi modified dinner buffet and it was okay. Thank you to Ella for attending to our needs (she is always smiling and checking on us) and Ivy for preparing another surprise for my birthday. Appreciate the gesture.
My husband wanted to try Sake and Jaime recommended the perfect sake for us..we really enjoyed it! Thank you Jaime for the recommendation.
After drinks, we head back to our room and was about to lie down on the bed when I noticed some stains on the duvet...:( I immediately called guest services and they sent someone to check and change the sheets. Thank you John Dave for changing it to clean sheets. I hope that housekeeping will be more keen in ensuring the cleanliness of the room including the sheets for every guest.
Breakfast was okay. We feel there is room for improvement in terms of the food served. I hope it will be up to Japan standards. We've been to Japan several times and we are always in delighted everytime we eat Japanese food (even konbini food) however the food served at the Yawaragi buffet fall short of the standard.
We would also like to highlight the 20% discount for One Harmony, this is a good benefit for members.
We will come back here again for the Hinoki yu room, but I hope by that time the food at Yawaragi has improved.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abigail Martin, Other at Hotel Okura Manila
Responded Jun 28, 2024
Dear telayg, Thank you for your stay with us and for sharing your experience with other travelers. We would like to express our sincere apologies for the inconvenience and disappointment you experienced in your room and during breakfast. Please rest assured that your comments have been addressed with the operations team for further enhancement. Despite this matter, we are glad to learn that you appreciated our service. I have passed along your positive comments to Nikki, Ella, Ivy, Jaime and John Dave. Your compliments will inspire the team to keep up the good work. Thank you again and we look forward to seeing you soon. Warm regards, Abigail Martin Director of Rooms
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The rooms are large and clean. The bathroom is definitely one of the roomiest I've seen - a deep tub, huge shower area, and a lovely Japanese toilet. They even provide bath salts for a bubble bath. There's an in-room Nespresso machine with complimentary capsules. Dinner and breakfast buffet had great variety without being overwhelming and the quality was quite good.
What was most commmendable was the front desk service with Mr. Ken who checked us in and made arrangements for our stay. He had great attention to detail and alerted housekeeping to provide child-sized amenities for our toddler, who was delighted with his robe and slippers.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fantastic stay, deluxe rooms are very nice. The hotel has an amazing vibe. The attached mall is very convenient and the food is great. In room dining service is alos great. Shout out to Loren, she delivered my food with the upmost professionalism and moved a 50kilo bag like it was a feather. It was impressive.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We’re familiar with Okura hotels so we had expectations for this newly opened Okura in Manila. We understood it’s still at it’s soft opening and not fully operational yet. We did not expect to get the perfect service as the hotel is under soft opening, staffs are being trained, some facilities are still for completion. For rooms, restaurant and facilities that were open, it did not disappoint. We stayed at a Hinoki room with the Hinoki tub and it was awesome. We felt like we were in Japan. The design and ambiance of the room and with Japanese style bath including the scent of cedar wood, it was amazing. It’s very special and probably the only hotel in the Philippines you can experience this. The room controls for lights, aircon are high tech and will need a bit of trial to fully understand. Will be good for the bellboy to fully explain and make sure new guests do not get frustrated or even damage them. Might even be helpful to have additional explanation cards to understand the icons.
The room experience was excellent. Lights automatically open as you enter. The look and feel brings you to Japan immediately. Very modern yet traditional with wood, natural rocks, shoji doors. They was still construction smell like laquer, but as you get past through that, you smell the wood of the Hinoki tub. There is a small receiving area to leave your shoes. I would suggest to have a stool or seat and some shoe rack or boxes to complete the genkan. The Toto toilet bowl greets you as the lid opens when you enter the toilet room. It has heated seats, remote control for sprays, flushing. Top of the line Japanese toilet and an excellent throne experience 😊
The Hinoki bath was an extraordinary experience. Reminded us of our stay in Japan in some of the special places there since that’s not even an ordinary bath experience. The kids relearned to take a Japanese bath and make sure they were clean before entering the wooden tub. I know it‘a a special tub and worth explaining clearly to guests how to use and what not to do like putting soap, oils, etc. Maybe a video of how to do and enjoy Japanese style bathing might be helpful with a story of the Hinoki tubs.
Along with improvements of a video instruction, i would also suggest to have a specific bath towel (Japanese style) to scrub yourself clean, maybe a soap bar.
We had some meals in Yamazato and it truly is one of the, if not the best Japanese restaurant in Manila. Truly deserving to be featured in the Tatler magazine.
Some staff are still learning but all are polite. Special mention to Jean at the reception and our bellboy Gerald who were really polite, extremely helpful and added to our wonderful experience.
We look forward to coming back when the hotel is fully operational and am sure it will be a complete and true Japanese hospitality experience in Manila.
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eunice Anonuevo, Marketing at Hotel Okura Manila
Responded Aug 9, 2022
Dear Mr. normand3v11la, Thank you for taking the time to share your experience with us. We are delighted to learn that you found your stay and your dining experience at Yamazato enjoyable. We also appreciate your kind understanding and consideration during your time with us, when we are still in a soft opening period. Your recommendation to include more detailed information about Japanese-style bathing is well noted. We will try to explore this with our team. Once again, thank you for all your wonderful words; it is heartwarming to receive them, especially about Jean and Gerald. They are truly gems of our team. We look forward to welcoming you again soon, now that we are fully operational! Best regards, Eunice Añonuevo Marketing & Communications
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Stayed here for staycation with my family. Craving to try a new hotel, got to try this one which is still on soft opening. No main lobby yet , no breakfast place available. Yet I am somehow utterly impressed. Trying 2 different rooms , the Western and the Japanese, it all seem just perfect. Here’s why I like this hotel. 1) entry level rooms start at 60 sq meters. Felt like you are staying in a junior suite at least 2) amenities are very much updated, using touch sensitive control panels , a state of the art Toto washlet . Japanese rooms feature a Cypress bath tub . It also offer TV access to YouTube and Netflix. It even has a slipper for my child. Maybe some of the reason they are more expensive than the Western type. The latter though offer an automated curtain control and a swivel Tv. 3) room service felt top notch. Since we had breakfast and late night meals, the details that keep the food warm, the little add ons and the tastiness of everything we ordered were all worth noting 4) rooftop pool and bar are just worth the chill, but be ready if you want to utilise the cabanas , since you need to reserve 5) surroundings felt like 5 star, and what I mean is the elevator, high ceiling chandelier decors and even the aromatic fragrance that I can somehow smell even with a face mask. 6) staff , of course, from housekeeping who gave me a huge bucket of ice when I asked for it , the room service guy , and those at front desk such as Jean and Ruiji . Will come back once it get its well deserved grand opening. By the way , they house the popular Yamazato , if you are starved for delicious authentic Japanese cuisine.
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Date of stay: February 2022Trip type: Traveled with family
Room Tip:Japanese rooms are really worth the try
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eunice Añonuevo, Marketing at Hotel Okura Manila
Responded Aug 19, 2022
Dear doctorfoxtrot, We appreciate you taking the time to share your experience. Thank you for bearing with us during our soft opening period. We are glad to know that you enjoyed your stay with us and that you liked the little details that we carefully and thoroughly considered during the planning stage. Thank you for acknowledging the efforts of our team - especially Jean and Ruiji - in ensuring a great guest experience for you. We do strive to give our guests the Best ACS - the Best in Accommodation, Cuisine, and Service. Now that we have officially launched, we look forward to welcoming you back again! With warm regards, Eunice Añonuevo Marketing & Communications
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The rooms are extremely grand. I enjoyed staying in our Hinoki room! It was a truly unique experience. The room is spacious with a smart tv, coffee machine, air purifier and automatic heated toilet seats (which was the best part for me since it made me remember Japan). The food at Yamazato is really good. Their kampachi sashimi was extremely fresh. Wagyu was indeed melt in your mouth. The rest of the dishes were great too!
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abigail Martin, Guest Services / Front Office at Hotel Okura Manila
Responded Mar 10, 2023
Dear Christine D, Thank you for your kind words. We are delighted to know that you enjoyed your dining experience in Yamazato and your stay in our Hinoki-Yu room. We truly appreciate your review, and we look forward to your next visit. Warm regards, Abigail Martin Director of Rooms
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Room is really big and spacious , very clean and we always come back whenever we feel like having a hotel staycation . Friendly staff from reception to room service . Calvin who brought our in room dining was very kind and even offered us if we still needed more water . He came back and gave us replenishment . Thank you Calvin . Okura will always be our go to hotel staycation
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Pasay area.
PRICE RANGE
₱10,779 - ₱15,251 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
190
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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