Diosdado Macapagal Boulevard Corner Coral Way, Pasay, Luzon 1300 Philippines
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 72 hotels in Pasay
Location
Cleanliness
Service
Value
Travelers' Choice
Comprised of 212 units, Citadines Bay City Manila has studios and one-bedroom apartments that cater to travelers on business or leisure. It is strategically located at the heart of the bustling Entertainment City. The serviced residence offers a modern urban apart’ hotel that is surrounded by office buildings and retail shops. The property has rooms designed for both short stay or extended stays. Guest can choose between Studio De Luxe and for those that requires a bigger space and on extended stays can get the Studio Premiere or the 1 Bedroom Apartment Unit. The property is strategically located in Macapagal Avenue, attached to Wmall and near major establishments such as the Mall of Asia, SMX. The property is a short drive away from domestic and international airports, PICC and World Trade Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle tours
Evening entertainment
Kids stay free
Valet parking
Wifi
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Private pool
Shallow end in pool
Fence around pool
Yoga room
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Tennis court offsite
Water park offsite
Children's television networks
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Concierge
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Filipino
Location
73Somewhat walkable
Grade: 73 out of 100
277Restaurantswithin 1 km
18Attractionswithin 1 km
Diosdado Macapagal Boulevard Corner Coral Way, Pasay, Luzon 1300 Philippines
Getting there
BaclaranManila Light Rail14 min
EDSAManila Light Rail19 min
688Reviews11Q+A46Room tips
Reviews
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+1
->Area and Surroundings: The hotel is very well located with lots of other hotels, casinos, supermarkets, restaurants around. The evenings after work were super convenient to step out and spend some time in the area with great comfort. ->Room: We were staying in a 01-bedroom apartment on the 12th floor. I really loved the design, lighting and architecture of my room. It was really modern with the buttons (Automation), sound proof walls, low noise Aircon etc. In the living room we had a TV and a couch making it comfortable and relaxing evenings. (There was a separate TV in the bedroom as well). The dining table for 4 people in a open kitchen structure was convenient to take your meals. The room had all modern amenities a working desk, cupboard, electronic safe etc. ->Bathroom and Bathing experience: The bathroom was decent sized. The bathing experience was comfortable. You could get hot water 24x7 in the bathroom. There was also water bidet in WC. ->Hotel Staff: Extremely polite, welcoming, interactive and warm. Each of them deserves star to be performing for the hotel wonderfully. ->Breakfast: We did not opt for breakfast and prefer to cook our own meals this time. ->Swimming Pool / Gym / Spa: The hotel had a great pool and we did take a dip. The water temperature was well maintained. The water was also clean. The gym had a class wall overlooking the pool area. ->Special mention: The staff was efficient in taking in requests, making appropriate suggestions. I would surely be visiting the hotel again. …
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded yesterday
Dear ParitG, Greetings from Citadines Bay City Manila! Thank you for taking the time to share your stay experience at Citadines Bay City Manila! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Bridgette Tiamzon Asst. Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
Citadines Manila Bay is the hotel that truly made me feel welcome. I visit and stay at hotels often, both local and overseas, at this point, I know that beautiful-sounding mission statements of service are just that… nice-sounding sentences that are preached but not practiced in reality. It was only at Citadines Manila Bay that I felt truly welcome as soon as I walked in. I love the hotel’s idea of offering free coffee immediately. What a great first impression. Other hotels offer welcome cocktails but served without heart, feeling like an obligation. James, at the Social Club, at the lobby, was the best first face of Citadines. He immediately asked if I wanted coffee. And this small cost of free coffee was more than enough to convince me to book at Citadines Manila Bay next time or recommend this hotel to everyone I know. He was overall so sincere yet professional, even til the end during our checkout, in many ways and tasks. This warm (and authentic) service carried over to other staff members and areas such as Bay City Cafe, at our family reunion event at one of the function rooms and even during breakfast throughout our 3-day check-in stay. Specific mention also to Mel, the manager during our breakfast at Bay City Cafe. I saw her sincerely asking each table if everything was ok. I made a small comment about one of the serving spoons used at the salad bar and I was so impressed that she immediately resolved it. Other hotels would procrastinate. Mel took action, on the spot. Impressive. Here are the names I remember but overall, the whole hotel staff was great: James - Social Club Lyn - Guest Relations Chiarra - Front Desk Lobby Restaurant/Bay City Cafe: Mel Ellaine Rogelio Event, 6pm, Oct 21 (Marina function room) Macky Mark Wilkins Breakfast: Mel Ledielou Ben Pau Row Herson Pam Karlo Security: Chad Jomar…
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Catherine Orio, Guest Services / Front Office at Citadines Bay City Manila
Responded 24 Oct 2022
Dear Sir Kristian, Greetings from Citadines Bay City Manila! Thank you for sharing your stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Bay City Manila, specially James,Lyn,Chiarra,Mel,Ellaine,Rogelio,Macky,Mark,Wilkins,Mel,Ledielou,Ben,Pau,Row,Herson,Pam,Karlo,Chad and Jomar. Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Cathy Orio Asst. Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Purpose: Business Morning up to after Lunch Meeting and Event Use: Function Room # of Persons: 40 I was surprised that this is Ascott affiliated so wow. The carpet is clean. The hotel smells good. The coffee tastes good, too. Food is good! Parking is safe and nice. It was a free parking for us. We were given 2 hours to ingress and egress. Coffee is available during ingress. They have meeting corners and since our event was attended by our Management, they were able to hold their meetings on the side before and after the event. It was my (and their) first time at Citadines. Corporate Price is also the best! We will definitely come back. What stands out here is the service. The one who was assigned to us is Karl. He personally attended and did the hands-on assistance to our meals, drinks, setup, audio and visuals. Usually, in hotels, these tasks are done by different people. Because of Citadines’ service, all my concerns are attended immediately. Thank you, Karl, Chef Teddy and the Banquet Team.…
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded 6 days ago
Dear h0tp1nk, Thank you for sharing your experience with us! We are delighted to read that you were well looked after by our team at Citadines Bay City Manila, specially by Karl, Chef Teddy and banquets team. Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to book your event with us and we look forward to having you back soon. Yours sincerely, Bridgette Tiamzon Asst. Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, I stayed at this hotel for three (3) nights in May 2023. Okay, here are the positives: - Very prompt elevator! I really never had to wait more than a minute or two for an available elevator. - Very nice pool area and fitness room. - Bedroom provide ample storage areas for clothing. The room was a bit smaller than I had hoped, but was comfortable. - Nice kitchenette area with a rather large refrigerator. - Breakfast food was adequate. Perhaps after more than three days, the food choices will be a bit boring. Seemed to be very much the same after about two days. However, food seemed to be prepared well. - Location can hardly be dismissed if close proximity to MOA, W Mall, SM convention center/arena is necessary. The hotel is within walking distance of several malls and other hotels such as City of Dreams and the Solaire casino hotel and theatre. Also, a convenient Mercury Drug pharmacy is adjacent to the hotel. Now for the negatives: - No smart televisions?! Televisions provided in the room are not very interactive/media rich. I was able to view my movies on my personal USB device, but unable to change the audio language. That was frustrating! - The aircon in the bedroom did not work well. A maintenance technician was dispatched to the room, but did not remedy the situation. - Many of the cable channels listed on the television did not work?! HBO was not available according to the scan of the channel listing, however, Cinemax should have been available and was not. The same maintenance technician as previously mentioned informed me that it would take about three days to perhaps fix that situation. Simply unacceptable! - I asked for more bar soap and towels from the front desk and was told that only two bars of soap and two towels would be permitted per day!?! Honestly, no guest wants to be told that the guest will only be allowed to have two bars of soap a day?! - When requesting items to be brought to the room (perhaps from housekeeping) the wrong item is delivered?! Asked for a towel and was given toilet paper instead. Okay, so perhaps this is an opportunity for training. When guests request items to be delivered to their rooms, actually listen and take note of the requested items. No one likes to receive something that has not been requested. Plus, do not be so frugal with your amenities. The guests are typically spending a lot for the daily rate to afford plenty more bars of soap and towels as needed. Would I consider staying again? Unsure. Perhaps, if I need to be near MOA or the Solaire for a performance I would stay again. However, plenty of other choices for accommodation in the area. Hope this review helps.…
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Perhaps bring your own bars of soap. Concerning the towel situation, I used the handy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded 1 week ago
Dear K493MOjohnh, Greetings from Citadines Bay City Manila! We thank you for taking the time to share your most recent stay experience with us. We are happy to learn that you found the property facilities excellent and location convenient during your stay. Receiving such positive feedback from guests like you motivates us to further improve our commitment to the delivery of excellent service. We have noted your observations and recommendations for improvements to the amenities and supplies replenishment. Please be assured that we will take note and share this with the respective team members for our reference. We thank you once again for choosing to stay with us and we look forward to having you back soon. Sincerely, Bridgette Tiamzon Asst. Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hospitality of the crew, bedrooms are very hygiene .. the breakfast is the healthiest they handpicked every inch of it to make it the best.. Crew are courteous enough they attend to minutest details and strive in to make you feel at him
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded 1 week ago
Dear 567manjub, Greetings from Citadines Bay City Manila! We thank you for taking the time to share your most recent stay experience with us. We are happy to learn that you found the staff courteous and rooms clean during your stay. Receiving such positive feedback from guests like you motivates us to further improve our commitment to the delivery of excellent service. We thank you once again for choosing to stay with us and we look forward to having you back soon. Sincerely, Bridgette Tiamzon Asst. Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Quiet stay in a bustling area. Close to a big mall but far enough to escape the hectic crowd. Look for James at the concierge. He’ll make you feel at home. Thank you to the whole staff. We enjoyed our short stay.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded 1 week ago
Dear ibler, Thank you for sharing your stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Bay City Manila, specially James. Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Bridgette Tiamzon Asst. Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
One of the best hotels in the city, located in pasay, the streets don't get too crowded or have traffic on the weekends. Very close to Mall of Asia which will help with all the shopping and food needs. Located in the same building adjacent to W Mall, so that's again a plus. The rooms are not too big and not too small, ideal for 2 people to stay comfortably. I booked one studio room with a kitchen. It came with all the kitchen utensils. The rooms are cleaned on time daily, thanks to the housekeeping department. Some of the few things to mention are the security department and food and beverage department. 1. Travelling alone from India, I was someone who wouldn't eat beef or pork, so the team provided me with fruit juices whenever I asked. They were always kind enough to come and ask me if I liked my food. They always made sure I was satisfied. Some of my favourite people from the F and B department are Bernadeth, Ben, and few others. 2. Not once, not twice, thrice in this trip, unfortunately I got hurt and the security department was very prompt in sending a nurse and calling other safety and security people to help me out. Just a call away and they were at my door with the medical kit. That's the kind of care citadines bay city manila provided me. I stayed there for almost a month and It quickly became sort of my home and it was truly sad for me to leave the place after around a month. Some of the employees who really went out of their way to be more helpful and kind enough to a solo traveller like me are Bernadeth, James, Ben, Pau, Hannah, Jeter, Jose Sina, Romnick, Caliwan orlie, Joseph, matan, Arnold and Grid. I would choose and stay at Citadines bay city manila any day i visit the Philippines again. …
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: Craving for a coffee? There is a social lounge and always ask for coffee specifically from James....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded 3 weeks ago
Dear Mr. Sherpa, Greetings from Citadines Bay City Manila! Thank you for taking the time to share your stay experience at Citadines Bay City Manila! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Cathy Orio Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great room and place and is recommended for families and friends. The pool area is spacious and the amenities are ok as well.Highlight of our stay are the staff and Pam stood out among the rest! Thanks Pam! Will definitely come back soon!
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded 3 weeks ago
Dear Guide52942052253, Greetings from Citadines Bay City Manila! We thank you for taking the time to share your most recent stay experience with us. We are happy to learn that you found the amenities and staff excellent during your stay. Receiving such positive feedback from guests like you motivates us to further improve our commitment to the delivery of excellent service. We thank you once again for choosing to stay with us and we look forward to having you back soon. Sincerely, Cathy Orio Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
well accommodated by really attentive personnel.. facilities are well kept and easy access.. pool area was great; excellent customer service of the entire personnel was really great, i highly recommend Citadines!!
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded 3 weeks ago
Dear sexym705, Greetings from Citadines Bay City Manila! Thank you for taking the time to share your stay experience at Citadines Bay City Manila! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Cathy Orio Guest Service Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I appreciate the interior of the hotel. The lobby is also comfortable especially if you're waiting to be checked-in and out. The food is also good and you can relax at the restaurant too. What I appreciate the most is the complete amenities inside the room (we stayed at a two-bedroom room)--like flat iron, laundry bag, blower and they also provided a 5-gallon water with dispenser. That's the first encounter I had with the latter as most hotels would just provide one bottled water per day to the guests. Their conference hall is also OK, just the usual problem with the sound system (mics not working at times). Overall, it was a very good experience to stay there.
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Faith Quijano, Owner at Citadines Bay City Manila
Responded 3 weeks ago
Dear 452ofeliae, Greetings from Citadines Bay City Manila! Thank you for taking the time to share your stay experience at Citadines Bay City Manila! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Cathy Orio Guest Service Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$106 - US$126 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
212
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Claim Your ListingCITADINES BAY CITY MANILA - UPDATED 2023 Hotel Reviews & Price Comparison (Pasay, Philippines) - Tripadvisor
Frequently Asked Questions about Citadines Bay City Manila
Which popular attractions are close to Citadines Bay City Manila?
Nearby attractions include Solaire Resort and Casino (0.8 km), Mall of Asia Arena (0.9 km), and SM Mall of Asia (0.9 km).
What are some of the property amenities at Citadines Bay City Manila?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Citadines Bay City Manila?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Citadines Bay City Manila?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Citadines Bay City Manila?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Citadines Bay City Manila?
Conveniently located restaurants include China Blue by Jereme Leung, C Lounge, and Brasserie On 3.
Are there opportunities to exercise at Citadines Bay City Manila?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Citadines Bay City Manila have airport transportation?
Yes, Citadines Bay City Manila offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines Bay City Manila?
Yes, dry cleaning and laundry service are offered to guests.
Does Citadines Bay City Manila offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Citadines Bay City Manila?
The staff speaks multiple languages, including English and Filipino.