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Citadines Bay City Manila

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Diosdado Macapagal Boulevard Corner Coral Way, Pasay, Luzon 1300 Philippines
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Traveler (572)
Room & Suite (142)
Dining (93)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 67 in Pasay
Location
Cleanliness
Service
Value
Comprised of 212 units, Citadines Bay City Manila has studios and one-bedroom apartments that cater to travellers on business or leisure. It is strategically located at the heart of the bustling Entertainment City the serviced residence offers a modern urban apart’ hotel that is surrounded by office buildings and retail shops. The property has rooms designed for both short stay or extended stays. Guest can choose between, Studio De Luxe and for those that requires a bigger space and on extended stays can get the Studio Premiere or the 1 Bedroom Apartment Unit. The property is strategically located in Macapagal Avenue, Attached to Wmall and near major establishments such as the Mall of Asia, SMX. The property is a short drive away from domestic and international airports, PICC and World Trade Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle tours
Evening entertainment
Kids stay free
Valet parking
Wifi
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Private pool
Shallow end in pool
Fence around pool
Yoga room
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Tennis court offsite
Water park offsite
Children's television networks
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Concierge
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Mid-range
Languages Spoken
English, Filipino

Location

Full view
75Somewhat walkable
Grade: 75 out of 100
277Restaurantswithin 1 km
17Attractionswithin 1 km
583Reviews11Q+A31Room tips
Traveler rating
  • 501
  • 60
  • 18
  • 4
  • 0
Time of year
Traveler type
Language
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  • English
Popular mentions
Jason T wrote a review 24 May
1 contribution
It's the warm and friendliness of the staff and their amazing and personal hospitality that wow-ed me. Being on a long business trip and several hotels before, the people of Citadines made the biggest impression on me. They are dedicated to serve and make your day nicer. I recall those who deliver outstanding service are Macky and Jay of the banquet operations, Lady and Joy at the Bay City Cafe, Arianne and Wilmer at the Front Desk and many who work tirelessly to make my stay a home away from home. The W Mall adjacent to the hotel provides the convenience for food options and a host of amenities. Thank you Citadines and hope to stay again on my next visit to Manila.
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Date of stay: May 2022
Value
Rooms
Service
Trip type: Traveled
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Response from Orio Catherine, Guest Services / Front Office at Citadines Bay City Manila
Responded 2 days ago
Dear Jtaniq, Greetings from Citadines Bay City Manila! Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated service, especially Macky, Jay, Joy, Arianne and Wilmer. Once again, thank you for your valued patronage. From all of us at Citadines Bay City Manila, we look forward to welcoming you again at the property. Sincerely, Cathy Orio Asst. Guest Service Manager
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E M wrote a review 6 May
12 contributions
!0 out of 10 My stay here was wonderful. The buffet was outstanding (6am-10am every day), the gym and pool were awesome, and the rooms were very nice. I liked how close it was to W-Mall and Mall of Asia. The cleaning staff and the restaurant staff provided great service.
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Date of stay: April 2022
Value
Location
Service
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Response from Orio Catherine, Guest Services / Front Office at Citadines Bay City Manila
Responded 3 weeks ago
Dear emC464LH, Greetings from Citadines Bay City Manila! Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.Receiving such positive feedback from guests like you motivates us to further improve our commitment to the delivery of excellent service. We thank you once again for choosing to stay with us and we look forward to having you back soon. Sincerely, Cathy Orio Assistant Guest Service Manager
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Alberto P wrote a review 4 May
3 contributions4 helpful votes
I found it so comfortable. The hote crew are very neat, courteous and professional. Although I was lonely on my quarantine days, due to our scheduled flight that was being extended for so.many times, but I am so thankful because I was served well by these friendly guys here... Thanks to some friends like Paolo, Remie, Anthony etc... Thank you very much and May God Bless Us All, as always... May the force be with us, with God's Mighty Power.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Trip type: Traveled
Room Tip: Rooms Facing Manila Bay is better.
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1 Helpful vote
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Response from Orio Catherine, Guest Services / Front Office at Citadines Bay City Manila
Responded 3 weeks ago
Dear Mr. Alberto, Greetings from Citadines Bay City Manila! Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliments our colleagues for their dedicated services, especially Paolo, Remie and Anthony. Once again, thank you for your valued patronage. From all of us at Citadines Bay City Manila, we look forward to welcoming you again at any one of our serviced residences. Sincerely, Cathy Orio Asst. Guest Service Manager
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Mary Antonette A wrote a review 1 May
Quezon City, Philippines22 contributions1 helpful vote
+1
I have booked 5 rooms in total (1 Studio Premier and 4 Studio Deluxe rooms). It's our first time to stay in this marvelous hotel and it didn't failed me. Above and beyond. The other reviews says it all. I have called the Ascott customer service hotline and spoke with several customer service agents named Mildred, Andrea and Izzy. They patiently took notes of my special requests since it's for family staycation for birthday, anniversary and advance mother's day. As I am also working in the same industry I knew that all special requests are subject to availability so that's why I called them 3 weeks in advance. I know the drill so no expectations for me. From the moment we step out our vehicle the doorman(sorry I wasn't able to take note of the name) is already there to collect our things. We arrived 30 minutes earlier the check in time which is 2 PM but that's okay since we enjoyed the very vibrant lounge. A little while later the very friendly and accomodating front desk staff Rad helped me at checked in and my late check out request at 1 PM. Surprisingly, they gave me my upgrade request. Moreover, I didn't know that my room bookings includes breakfast! So I am truly delighted when he told me the breakfast timing. Another amazing gentleman Rich assisted us for our things to be delivered in our room. By the way I asked a lot of questions during my stay and he's our to go guy! Being in the same industry we able to understand the same culture. I checked in the rooms on different times so I am very much happy that Clarish and Sam helped me a lot during check in and check out. It's very fast service. The queue is well managed. Their Housekeeping staffs will not be forgotten I only ask them for slippers every time I saw them in the hallway. Again I am sorry I forgot the name of the IT personne whom assisted me to connect my Mom's phone to the WiFi Thank you!. The bathroom shower gel, shampoo and conditioner smelled really good. The room is very tidy and complete equiptments and cutleries in the mini kitchen even sponge and dishwashing liquid is provided. The hotel is very secured you will not be able to access other floors and parking without the keycard. The swimming pool area is very cozy Dannie assisted us and another guy for our towels. During breakfast at the All Day Dining Amber and Ernie are very much of help. I would like to commend the pool staffs that I saw whom helped out during the busy hours. Talk about doing an extra mile!. The food is very delicious and value for money is highlighted. Indeed it lived up it's slogan Your Home Away from Home. No wonder that the place is jampacked during our staycation. I will surely highly recommend this to my friends and relatives. It's a short and sweet stay. I couldn't say anything but praises:)
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from Orio Catherine, Guest Services / Front Office at Citadines Bay City Manila
Responded 3 weeks ago
Dear Ms. Apolinario, Greetings from Citadines Bay City Manila! We thank you for the very positive review. No words can explain how happy we are to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliments our colleagues for their dedicated services. Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Cathy Orio Asst. Guest Service Manager
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Stephen J wrote a review Apr 2022
Davao City, Philippines8 contributions3 helpful votes
Checking in very efficient staff professional. Room was as expected very comfortable Breakfast extremely poor. Told it was a full buffet on arrival to be told it was set menu made our choice waited 40 minutes food arrived cold just how hard is it to produce sausage an egg?
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Date of stay: April 2022Trip type: Traveled
Room Tip: Don’t book breakfast it’s poor
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Response from Orio Catherine, Guest Services / Front Office at Citadines Bay City Manila
Responded 4 weeks ago
Dear V7832TIstephenj, Greetings from Citadines Bay City Manila! We thank you for taking the time to share your most recent stay experience with us. We are delighted that you found the staff commendable during check in and the room comfortable during your stay at the property. On the other hand, we sincerely apologize for the concern you had experienced with the breakfast. Please know that we will dicuss this matter with our Food & Beverage team and put action plans in place to avoid the recurrence of the same concern in the future as we take every feedback very seriously as this shows areas where we can improve further. We hope you’d give us another chance to serve you again soon. Sincerely, Cathy Orio Asst. Guest Service Manager
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PRICE RANGE
US$100 - US$130 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
212
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Frequently Asked Questions about Citadines Bay City Manila
Which popular attractions are close to Citadines Bay City Manila?
Nearby attractions include Solaire Resort and Casino (0.8 km), Mall of Asia Arena (0.9 km), and SM Mall of Asia (0.9 km).
What are some of the property amenities at Citadines Bay City Manila?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Citadines Bay City Manila?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Citadines Bay City Manila?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Citadines Bay City Manila?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Citadines Bay City Manila?
Conveniently located restaurants include China Blue by Jereme Leung, C Lounge, and Brasserie on 3.
Are there opportunities to exercise at Citadines Bay City Manila?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Citadines Bay City Manila have airport transportation?
Yes, Citadines Bay City Manila offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines Bay City Manila?
Yes, dry cleaning and laundry service are offered to guests.
Does Citadines Bay City Manila offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Citadines Bay City Manila?
The staff speaks multiple languages, including English and Filipino.