It's the warm and friendliness of the staff and their amazing and personal hospitality that wow-ed me. Being on a long business trip and several hotels before, the people of Citadines made the biggest impression on me. They are dedicated to serve and make your day nicer. I recall those who deliver outstanding service are Macky and Jay of the banquet operations, Lady and Joy at the Bay City Cafe, Arianne and Wilmer at the Front Desk and many who work tirelessly to make my stay a home away from home. The W Mall adjacent to the hotel provides the convenience for food options and a host of amenities. Thank you Citadines and hope to stay again on my next visit to Manila.
!0 out of 10 My stay here was wonderful. The buffet was outstanding (6am-10am every day), the gym and pool were awesome, and the rooms were very nice. I liked how close it was to W-Mall and Mall of Asia. The cleaning staff and the restaurant staff provided great service.
I found it so comfortable. The hote crew are very neat, courteous and professional. Although I was lonely on my quarantine days, due to our scheduled flight that was being extended for so.many times, but I am so thankful because I was served well by these friendly guys here... Thanks to some friends like Paolo, Remie, Anthony etc... Thank you very much and May God Bless Us All, as always... May the force be with us, with God's Mighty Power.
I have booked 5 rooms in total (1 Studio Premier and 4 Studio Deluxe rooms). It's our first time to stay in this marvelous hotel and it didn't failed me. Above and beyond. The other reviews says it all. I have called the Ascott customer service hotline and spoke with several customer service agents named Mildred, Andrea and Izzy. They patiently took notes of my special requests since it's for family staycation for birthday, anniversary and advance mother's day. As I am also working in the same industry I knew that all special requests are subject to availability so that's why I called them 3 weeks in advance. I know the drill so no expectations for me. From the moment we step out our vehicle the doorman(sorry I wasn't able to take note of the name) is already there to collect our things. We arrived 30 minutes earlier the check in time which is 2 PM but that's okay since we enjoyed the very vibrant lounge. A little while later the very friendly and accomodating front desk staff Rad helped me at checked in and my late check out request at 1 PM. Surprisingly, they gave me my upgrade request. Moreover, I didn't know that my room bookings includes breakfast! So I am truly delighted when he told me the breakfast timing. Another amazing gentleman Rich assisted us for our things to be delivered in our room. By the way I asked a lot of questions during my stay and he's our to go guy! Being in the same industry we able to understand the same culture. I checked in the rooms on different times so I am very much happy that Clarish and Sam helped me a lot during check in and check out. It's very fast service. The queue is well managed. Their Housekeeping staffs will not be forgotten I only ask them for slippers every time I saw them in the hallway. Again I am sorry I forgot the name of the IT personne whom assisted me to connect my Mom's phone to the WiFi Thank you!. The bathroom shower gel, shampoo and conditioner smelled really good. The room is very tidy and complete equiptments and cutleries in the mini kitchen even sponge and dishwashing liquid is provided. The hotel is very secured you will not be able to access other floors and parking without the keycard. The swimming pool area is very cozy Dannie assisted us and another guy for our towels. During breakfast at the All Day Dining Amber and Ernie are very much of help. I would like to commend the pool staffs that I saw whom helped out during the busy hours. Talk about doing an extra mile!. The food is very delicious and value for money is highlighted. Indeed it lived up it's slogan Your Home Away from Home. No wonder that the place is jampacked during our staycation. I will surely highly recommend this to my friends and relatives. It's a short and sweet stay. I couldn't say anything but praises:)…
Checking in very efficient staff professional. Room was as expected very comfortable Breakfast extremely poor. Told it was a full buffet on arrival to be told it was set menu made our choice waited 40 minutes food arrived cold just how hard is it to produce sausage an egg?