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Sheraton Manila Hotel

80 Andrews Avenue, Pasay, Luzon 1300 Philippines
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Traveler (548)
Room & Suite (128)
Dining (34)
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About

#5 of 50 hotels in Pasay
Location
Cleanliness
Service
Value
Travelers' Choice
A brimming landmark right across the Ninoy Aquino International Airport Terminal 3, Sheraton Manila Hotel is your gateway to experience authentic Filipino hospitality. Located at the forefront of the Newport World Resorts, formerly Resorts World Manila, roadways leading to Manila’s business and cultural districts are few steps away. Find the perfect space to relax in our stylish, flexible 386 guest rooms that includes suites, lofts and deluxe with private gardens. Indulge in both global and local flavors in our S Kitchen or opt for a fancy Korean barbecue dining in Oori. For a quick transit, enjoy multitude of spa treatments or stay fit with the view of the huge resort-style outdoor pool. While you do business, kids can enjoy classes at the Kids Club. Set up your business hub in our COLLAB co-working space and stage your events in our modern meeting rooms or elegant ballroom. We make your travel connected and creative.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Video game console
Kids stay free
Children's playground
Valet parking
Paid private parking nearby
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Swimup bar
Poolside bar
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Foot bath
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
City View
Business
Languages Spoken
English, Filipino
Hotel links
Special Offer:Earn points toward free nights.
496Reviews11Q+A80Room tips
Traveler rating
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Irish S wrote a review Feb 24
Calgary, Canada1 contribution
Stayed in the hotel for two nights before our flight and decided to try their stone massage. All the staff were very kind and friendly but Arlet was the one that stood out the most as she was my massage therapist. Kudos to her for making me feel relaxed! Will definitely come back here again on our next vacation.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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john m wrote a review Feb 22
1 contribution
I tried Sheraton as my friends recommended it, I liked the positive ambiance of the hotel as well as the delicious must try foods. But what makes my stay enjoyable was the service offered to me by Ms. Rochelle, I must say it was definitely 5 stars, and I'd like to thank her for making sure to attend all of my needs during my stay, it was worth it and I'm sure to come visit again.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lance S wrote a review Feb 21
1 contribution
Zeal helped us out at the front desk and was very hospitable and nice. I met Jerson and Marie in the fitness center and we chatted like we were old friends. I was very impressed with all staffs natural amiability. They really seem to genuinely care.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jen wrote a review Feb 20
Dix Hills, New York30 contributions3 helpful votes
I had a 90 minute hilot massage with Arlet at the Shine Spa and it was definitely the perfect way to wrap up my vacay in the Philippines. This Sheraton is top notch with VERY spacious accommodations and an elegant and grand atmosphere. I would recommend this hotel to anyone staying in the area
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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gerald c wrote a review Feb 7
3 contributions2 helpful votes
Really great hotel. Loved the location and hotel amenities and the pool. Very clean and the staff very friendly and professional. Special staff mention for their concierge team member, Zoilo Rufino who went out of his way many times to make sure our stay was great
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amber wrote a review Feb 5
Las Vegas, Nevada2 contributions
Wonderful! Everything was amazing! Comfortable bed, grwat shower, great room, loved our stay! Gym was great, property beautiful! Access to mall across the street was fun! Staff was amazing, friendly, helpful and went out of way to help! Will come again!
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Norhamin wrote a review Feb 3
Manila, Philippines26 contributions3 helpful votes
I don’t care if your room is not ready its 4pm —-and check in time is 3pm. You let people queue and waited for so long and no management actions on how you guys should improved your check in procedures. Our room are paid and hosted you should guys give prioritize and maybe if you are understaff then hire people so that marriott bonvoy members are well treated.
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Date of stay: February 2024Trip type: Traveled on business
Room Tip: Sheraton that sucks service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krys Magbitang, Owner at Sheraton Manila Hotel
Responded 2 weeks ago
Dear TalilakawPh, Thank you for taking time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We are deeply sorry for the delay you encountered during the check-in process due to a long queue at the front desk. At our hotel, we strive to provide exceptional service to all our valued guests, and we understand that a smooth and efficient check-in process is crucial to starting your stay on a positive note. Unfortunately, on the day of your arrival, we experienced an unexpected surge in guests, which resulted in longer wait times at the front desk. Please be assured that we are taking immediate steps to address this issue and prevent such occurrences in the future. We understand the frustration and disappointment this may have caused, and we deeply regret any inconvenience you experienced. Once again, please accept our sincerest apologies for the inconvenience you encountered during your check-in process. We appreciate your understanding and patience. If there is anything else we can do to make your stay more comfortable, please do not hesitate to let us know. We hope that you will give us another opportunity to serve you in the future and regain your trust. Your feedback is valuable to us, and we will use it to improve our services. Thank you for your understanding, and we look forward to welcoming you back to our hotel soon. Sincerely, Krys Magbitang Loyalty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jus808 wrote a review Feb 3
Tulum, Mexico4 contributions1 helpful vote
Definitely a beautiful warm experience with a very intimate spa and great practitioner. I simply loved the steam shower before the treatment. Additionally, Arlet and Camille we are very warm and welcoming. Great Swedish massage! I was lucky enough to be able to fit in during a stopover. The pressure was medium firm just the way I like it for a Swedish massage.
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Date of stay: February 2024Trip type: Traveled solo
Room Tip: Try to book in advance says it’s popular. Also, I would recommend going more than once, as the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scottyp2014 wrote a review Jan 2024
Camano Island, Washington212 contributions188 helpful votes
Spent a night hear to catch a flight. Nothing special but the Club Floor lounge was a very nice surprise with excellent evening appetizers and cocktails and an amazing breakfast spread-really nice! The staff are pleasant and the room adequate and clean. No issue with noise and there is a pool if desired. The hotel had nice towels and an above average Nespresso-like Illy coffee machine in the room which was appreciated. Also, good wi-fi and excellent TV channel options.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TravellingBayong wrote a review Jan 2024
Bulacan, Philippines83 contributions70 helpful votes
Sheraton Manila is right at the footstep of Manila's NAIA Terminal 3. To celebrate my son's birthday and our wedding anniversary, we chose another Marriott property. As an elite Bonvoy member, my family was provided with the stunning view of the airport. The takeoff and landing of planes provide a soothing sight. The room itself is well decorated and spacious. The bathroom is as large as any other ordinary hotel room. It has a bathtub, separate toilet and bath. The entrance of the hotel is quite challenging. If you are from Skyway, you will need to go around the Resorts property to reach the lobby which by the way is too small for a Sheraton template. What makes and breaks a hotel is not the facility but the staff! Hospitality i believe is one sector that would be difficult for AI to replicate. No such substitute for warm, sincere human interaction. Any hotel guest deserve to be well attended to, much more an Marriott loyalty elite member. Anyone who access or afforded access to the Lounge must be accommodated well. Sheraton Manila is, so far, the only Marriott property who checked on my name and room number upon entry. We made our check-in at the Lounge. We would expect the staff (even if on shifting schedule) to know their guests. Not necessarily by first name but the fact that we have the access card to the Lounge, we deserve nothing less. On the second night, we raised the issue of safety of their decors. The pointed edges of the metal decors cut my son's forehead. No action taken on the decor. The Safety officer George and its doctor on duty were helpful. Hotel officers including the lady hotel manager herself are less human exhibiting no warmth nor care of guests, to the point of being direct and rude. However, I noticed that the staff are particularly bubbly when interacting with foreigners. They may be regulars (plane pilots or long-term stay), but as paying guests we deserve no less. Duty on manager Cedrick, tried to talk us out of the troubles but of the 5 issues raised, he managed to address 1 - lemon water. There are few exceptions, though: Charity -she checked us in and made sure that are in the best room available at that time. Andre, he is the new executive chef who gamely offered a special noodles not in the banquet. Chefs Leo, Conrad hear us out when food is on saltier side, they offered foods to try. EJ lounge staff who eagerly prepared cocktails. Although at the sweeter side, he tried his best whenever we requested for some. I do hope Sheraton can learn a lesson from its sister Sheraton Manila Bay and Marriott Clark about hospitality.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: The pool is shared with Hilton and Okura hotels. No sauna facility. Steam room is part of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Krys Magbitang, Owner at Sheraton Manila Hotel
Responded 3 weeks ago
Dear TravellingBayong, I am writing to address the recent incident you experienced during your stay at our hotel. First and foremost, please accept our sincerest apologies for falling short of your expectations as a Marriott Bonvoy Elite member. We deeply regret any inconvenience or discomfort this may have caused you. We strive to provide exceptional service and maintain a welcoming environment for all our guests. While we are grateful for your kind words and praises to some of our associates, we are equally concerned about your unpleasant observations and interactions with our other associates. We wish to reassure you though that we treat all of our guests with the same respect at all times. On a second note, we are glad that you enjoyed the suite upgrade and hopefully the special room amenities that our team have prepared for your son's birthday and your wedding anniversary. We appreciate your feedback and would like to assure you that your concerns have been brought to the attention of the relevant department. We have already taken immediate action to address the issue and are providing additional training to our staff to improve their responsiveness and professionalism. Your suggestions regarding this incident have been well noted, and we genuinely appreciate your taking the time to share your thoughts with us. As a valued guest, your feedback helps us identify areas for improvement and ensure that our services meet and exceed your expectations in the future. Once again, please accept our sincere apologies for any distress caused. We value your patronage and appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us. We sincerely hope that you will give us another opportunity to serve you and demonstrate the high standards we normally uphold. We are committed to making your future visits to Sheraton Manila Hotel enjoyable and memorable. Thank you for your understanding, and we look forward to restoring your faith in our hotel. Sincerely, Krys Magbitang Loyalty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱11,746 - ₱14,263 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
386
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON MANILA HOTEL - UPDATED 2024 Reviews & Price Comparison (Pasay, Philippines) - Tripadvisor

Frequently Asked Questions about Sheraton Manila Hotel
Which popular attractions are close to Sheraton Manila Hotel?
Nearby attractions include Newport World Resorts (0.1 km), Runway Manila (1.2 km), and Shrine of St. Therese of the Child Jesus (0.4 km).
What are some of the property amenities at Sheraton Manila Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sheraton Manila Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Manila Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Manila Hotel?
Yes, free parking, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Sheraton Manila Hotel?
Conveniently located restaurants include Port Bar, Marriott Cafe, and S Kitchen - Sheraton Manila.
Are there opportunities to exercise at Sheraton Manila Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sheraton Manila Hotel have airport transportation?
Yes, Sheraton Manila Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Manila Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Manila Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Manila Hotel?
The staff speaks multiple languages, including English and Filipino.