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Edsa Shangri-La, Manila

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Traveler (1235)
Room & Suite (675)
Dining (256)
Overview
  • Excellent57%
  • Very good28%
  • Average9%
  • Poor4%
  • Terrible2%
Travelers talk about
“garden wing”(121 reviews)
“heat restaurant”(116 reviews)
“chi spa”(54 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Edsa Shangri-La, Manila
Special Offer: Book Direct and Save
Hotel deals
Offers from Edsa Shangri-La, Manila
Special Offer: Book Direct and Save
Hotel deals
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Reviews (2,024)
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1,902 results
Traveler rating
1,041
536
177
93
55
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Time of year
LanguageEnglish
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1,041
536
177
93
55
Show reviews that mention
All reviewsgarden wingheat restaurantchi spahorizon clubsummer palacehealth clubbreakfast buffetpool arealobby loungebusiness tripin room diningfavorite hotelfitness centerfive star hotelhome away from homelate checkshopping mall
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1 - 5 of 1,902 reviews
Reviewed yesterday

This is to bring to your notice that I am extremely disappointed with the service I received when I went to the hotel lobby bar. My family and myself have been staying in your hotel since years but never received such bad service. I just...More

Thank Jailyka O
Hotel's Favorite
Reviewed 7 December 2017 via mobile

I always love Shangrila Edsa. Staff gives excellent service and they looked after me so well . The swimming pool area is so clean and you would really feel like you’re in a resort . So close to shopping center and cafes. The whole place...More

Thank Millinealtraveller
Response from Amit O, General Manager at Edsa Shangri-La, ManilaResponded 11 December 2017

Dear Millinealtraveller, Thank you very much for your feedback. We took delight in reading the details about your stay and your experience at the hotel. Thank you for mentioning your interactions with our staff. We are happy to hear that they took good care of...More

Reviewed 2 days ago via mobile

I have been a frequent guest of your hotel and my encounter with your staff today make me want to take out Shangrila from my list permanently. There is a typhoon in the city and I wasnt allowed entry from the east side, I was...More

Thank Tanya T
Reviewed 3 days ago

As always, the accommodation and service was top notch and could not be beat. Quite disappointed though to find out that valet parking now has a flat rate of Php150 even for checked-in guests. Borrowing a plate and a bowl would also cost Php150. Such...More

Thank Mark L
Response from Amit O, General Manager at Edsa Shangri-La, ManilaResponded yesterday

Dear Mark L, Thank you for taking the time to share your review. We are glad to learn that you are generally satisfied with your stay at our hotel. Your observations about have been noted and shared to our operations team so we may review...More

Reviewed 5 days ago via mobile

Ended up staying in this hotel accidentally (never knew there were 4 Shanghai-La hotels in Manila..) and it was a fantastic experience. Hotel staff is very professional, rooms are comfortable and there are 2 gigantic shopping malls within couple minutes of walk. Breakfast buffet was...More

Thank dmsdi
Response from Amit O, General Manager at Edsa Shangri-La, ManilaResponded 3 days ago

Dear dmsdi, Thank you for taking the time to share your review. We are truly delighted to hear that you had a great experience and that you enjoyed the attentive service provided by our team. Please know that each and every member of our team...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Wheelchair Access
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$134 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$134 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (1235)
Room & Suite (675)
Dining (256)
Pool & Beach (145)
Amenities (102)
Business Center & Event Rooms (17)
Family and Play Areas (1)
Questions & Answers
Ask a question
Louise G
10 June 2018|
AnswerShow all 7 answers
Response from Jay F | Reviewed this property |
Hi, there are no pull out beds. I suggest you book for 2 rooms or ask if they have a family room. They do have extra beds.
1
Vote
cutenikyle
8 May 2018|
AnswerShow all 10 answers
Response from EZ_OM_13 | Reviewed this property |
Not sure but as any five stars hotel you may!
0
Votes
Patricia Anne M
22 September 2017|
AnswerShow all 2 answers
Response from donarlmd | Reviewed this property |
Im not sure if this will answer your question but they had a seperate area, away from the front desk, for the check-in of convention participants. Plus, whenever a line formed more people came out of the back office to... More
1
Vote
Room Tips
"The Tower Wing has the newly refurbished rooms"
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"Have a drink in the soaring lobby atrium looking out at the grounds and pool. Outstanding."
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"Chose a room with the pool view!"
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"Rooms overlooking the garden are quieter"
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