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This is to bring to your notice that I am extremely disappointed with the service I received when I went to the hotel lobby bar. My family and myself have been staying in your hotel since years but never received such bad service. I just...More
I always love Shangrila Edsa. Staff gives excellent service and they looked after me so well . The swimming pool area is so clean and you would really feel like you’re in a resort . So close to shopping center and cafes. The whole place...More
Response from Amit O, General Manager at Edsa Shangri-La, ManilaResponded 11 December 2017
Thank you very much for your feedback. We took delight in reading the details about your stay and your experience at the hotel. Thank you for mentioning your interactions with our staff. We are happy to hear that they took good care of...More
I have been a frequent guest of your hotel and my encounter with your staff today make me want to take out Shangrila from my list permanently. There is a typhoon in the city and I wasnt allowed entry from the east side, I was...More
As always, the accommodation and service was top notch and could not be beat.
Quite disappointed though to find out that valet parking now has a flat rate of Php150 even for checked-in guests. Borrowing a plate and a bowl would also cost Php150. Such...More
Thank Mark L
Response from Amit O, General Manager at Edsa Shangri-La, ManilaResponded yesterday
Dear Mark L,
Thank you for taking the time to share your review. We are glad to learn that you are generally satisfied with your stay at our hotel. Your observations about have been noted and shared to our operations team so we may review...More
Ended up staying in this hotel accidentally (never knew there were 4 Shanghai-La hotels in Manila..) and it was a fantastic experience. Hotel staff is very professional, rooms are comfortable and there are 2 gigantic shopping malls within couple minutes of walk.
Breakfast buffet was...More
Response from Amit O, General Manager at Edsa Shangri-La, ManilaResponded 3 days ago
Thank you for taking the time to share your review. We are truly delighted to hear that you had a great experience and that you enjoyed the attentive service provided by our team. Please know that each and every member of our team...More
Im not sure if this will answer your question but they had a seperate area, away from the front desk, for the check-in of convention participants. Plus, whenever a line formed more people came out of the back office to... More
Im not sure if this will answer your question but they had a seperate area, away from the front desk, for the check-in of convention participants. Plus, whenever a line formed more people came out of the back office to handle more guests.