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4.5
#1 of 12 hotels in Mandaluyong
Location
Cleanliness
Service
Value
Edsa Shangri-La, Manila is the premier urban oasis in Manila that offers world-class resort facilities and easy access to business and entertainment establishments, so that guests can experience both enjoyable tropical escapes and fine urban pleasures in the heart of the city.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Edsa Shangri-La, Manila, is often celebrated by guests for its spotless rooms that exude comfort and tranquility, although a few have mentioned they could benefit from a decor refresh. The hotel's service stands out, with many visitors commending the staff's warmth and professionalism.
While the charming atmosphere and festive touches receive high marks, opinions on the value offered by the hotel's amenities and services vary. The hotel's location is a hit for its convenience to shopping and the airport, and the range of amenities, including a pool and gym, are popular among travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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February is a great time to visit the Philippines, as the weather isn't overwhelmingly hot or humid and is beautifully mild. The service at the hotel was fantastic - the location is great, a short walk away from some big malls such as SM and Podium; the rooms and the lobby are stunning, with lots of things to do in the hotel grounds including tennis and a fantastic spa.
The buffet breakfast here is second to none - so much variety and choice! The only small letdown was that there was a glass of water served which had something floating in it. As we have sensitive stomachs, we asked for bottled water instead, but the waiter refused to provide this complimentary which was a letdown for a 5-star hotel. This was the only small hiccup in an otherwise perfect stay.
Would highly recommend especially if you can book early and get a great deal.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco_Vazzoler, General Manager at Edsa Shangri-La, Manila
Responded Mar 4, 2020
Dear vivianhc, Thank you for taking the time to share your review. We are truly delighted to hear that you had an enjoyable experience during your stay. Please know that it is always our intention to have our guests carry with them a delightful memory of their stay experience. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Marco V General Manager
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We stayed at the Shangri-La Edsa in Manila and from day one we were treated as royalty. We LOVED our room, check-in was a breeze and we were called by our names as if everyone knew us personally. In fact, some employees actually DID remember us from our stay two months ago when my husband needed cataract surgery at the adjoining Shangri-La mall's eye clinic (also over the top excellent !) Sheila was our room attendant and she was so cheerful and such a magnificent cleaner. The amenities were wonderful and we loved having them provided daily. The room was on the 17th floor and so our view was exquisite. The beds were very comfortable and we kept falling asleep on them! We were really rested after the week was over. Though we missed home (in Antipolo, we are American missionaries with permanent residence) the Shang feels like a very real home away from home. Very quiet, and any requests were met with immediate remedies. The Heat was also scrumptious on a daily basis, such good food!
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Date of stay: December 2021
Value
Rooms
Service
Room Tip:Higher floors mean less foot traffic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Our nth 3 week stay at EDSA Shangrila… Karen De Mesa was shy but very friendly and smiles warmly. Of course she’s polite and courteous. Everytime she visits our room to clean and replenishes needed amenities… she would triple check everything before she leaves that’s why our room is dust free, pillows fluffed and bedding’s were like ironed. Great job Karen…❤️
The Heat breakfast buffet with Ms. Angel and her team… Lesley, Leah, Grace, Russell, Kana, Dyosa, Lloyd, Carl with black rimmed glasses and Leo were OUTSTANDING! Chefs Sam, Joan, Cecille, Anthony, George, Rico, Tricia and Maan were always there to assist and suggest most specially our Chef Louie… he makes you special…❤️ the best as always…
You can count on EDSA Shangrila in hiring and training the best people for their hotels…❤️
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chi Ofiana, Other at Edsa Shangri-La, Manila
Responded Jan 17, 2023
Dear Tats2763, Warm greetings from Edsa Shangri-La, Manila. Thank you for your excellent review of the hotel and for your commendation for the service provided by our team. We are glad that you enjoyed your stay and look forward to welcoming you back soon. Yours sincerely, Chi Ofiana Resident Manager
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The “EDSA Shang” is in a good location that’s walking distance to SM Megamall, Greenfield District and not too far by car from nearby Makati, BGC & QC. However, after many years visiting, working, living and staying in the Philippines, I have to say that the EDSA Shangri La does not feel like a 5 star hotel. It feels like a cheaper version (not in price!) compared to the other Shangri La hotels in the Philippines (and globally). I understand this is one of many places still recovering from covid and lockdowns but there were several basic things just missing from our visit.
The rooms are small and run down and are missing several basic amenities which you’d find in much cheaper hotels. The mini bar is never stocked as they “don’t stock it anymore” and a call to room service involves scanning a QR code for a menu that never loads and then a very long wait. We ordered 5 beers and an ice bucket. The beers were delivered in a brown paper bag 45 mins after requested with no ice. The (tiny) ice bucket came an hour later. The room itself has power outlets that don’t work and an empty fridge that never really got cold.
The service in the lobby lounge is the poorest. The staff there just do not understand simple requests and ordering anything in the lobby is a frustrating experience full of confusion, misunderstanding and apathy. Simple things like cold beer, a pen to sign the bill, providing more than one (iPad) menu to our group of 4 would have helped even. We did have 2 excellent experiences in the Lobby from Charles and Ford who were absolutely fantastic, but otherwise it was difficult, slow and felt unfriendly. Whether ordering in Tagalog or English, the staff struggled to understand and get things right. The manager of the lobby really needs to train their staff better and create a better atmosphere.
Housekeeping was good but inconsistent. For some reason my 2 colleagues (on the same floor) got daily banana bread, fresh fruit, towel art whereas we didn’t even get a fruit bowl (we did get a lovely towel dog on our last day) but unsure why we never had any snacks in our room (especially when there’s no minibar!)
The pool is lovely and the bar and restaurant at the pool has good service and food. The lunch buffet in Heat was also fantastic. The drivers of the hotel cars were great as was the service from Angela at the front desk when we checked out.
But, given the price of the rooms, the poor service from the lobby lounge, the missing amenities and the fact they pre-authorise more on your credit card on checkin than any other hotel I’ve stayed at globally… I’m not sure we’d pay so much for the privilege to stay again.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chi Ofiana, Other at Edsa Shangri-La, Manila
Responded Feb 9, 2023
Dear R8041QSbenf, Warm greetings from Edsa Shangri-La, Manila. Thank you for finding the time to share the details of your recent visit. While we are delighted to learn that you found our guest service to be accommodating and friendly, it’s unfortunate that the same cannot be said about the other aspects of your time with us. We apologize for the issues you have encountered in your room and at the Lobby Lounge. We will keep your feedback in mind moving forward as we further enhance our guests’ experience and satisfaction. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can provide. We look forward to welcoming you back again. Yours Sincerely, Chi Ofiana Resident Manager
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We spent an overnight stay here. Actually, on pre-pandemic years, we used to spent an overnight stay here to relax.
The staffs are very accommodating and very kind to consider our request to have a room with bath tub.
The room is "oldie but goodie." The bed is comfortable and pillow and linen are clean.
Points I noticed: We only have 1 toothpaste. Usually, it is 2 toothpastes. Comfort Room across the HEAT restaurant at the Lobby does not have bidet. So if mother nature calls you, be ready for a wet wipes or bottle of water. When paying on HEAT, and you want to have points on your Circle and you are using credit card, member's name should be the same on credit card. Kinda weird because you're still paying even you are couple (husband/wife).
Consistency On service -From front desk, housekeeping and HEAT Staff, all are accommodating Taste of food -Breakfast has a lot of options to choose and still delicious.
Even we experienced staying on other hotels, this place will be definitely in our list.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chi Ofiana, Other at Edsa Shangri-La, Manila
Responded Nov 10, 2022
Dear chinaeyez20, Warm greetings from Edsa Shangri-La, Manila. We appreciate the time you have shared with us in giving your rating from your most recent visit to the Hotel. Thank you for your commendation for the service provided by our team. We value your feedback and we would like to inform you that all your comments are duly noted and reviewed to further improve our products and services. We truly appreciate your loyalty and support, and look forward to welcoming you back soon. Yours sincerely, Chi Ofiana Resident Manager
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Ms. Tess was very helpful in attending to our housekeeping needs this morning of july 22. I was quite shy to ask how to change our trash bins and she made it so easy for me. She even asked us for items we need to refill and provided us exactly with what my family needs. We appreciate her service. Truly
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Things didn’t start up well . Surprised to be afforded an adjoining rooms but both were PWD type accommodations. Didn’t want to offend but my toddler daughter wanted something with a bathtub . Then I later found out that the easy access foot bridge going to the Shangrila Mall was closed off. Pandemic issues. Several staff seem to be adjusting from quarantine to a mixed use type of hospitality, if you know what I mean. Even though we are on level 1 status, we are forced to book 2 rooms despite we are 3 adults and a toddler as occupants. They didn’t even include the usual desk calendar even though the Shang Fort has this amenity. BUT , seeing Jomer their bell staff , felt like I was welcomed back home. Special mention also to the phone guest service staff who I later learned to be Jessel , who had a calm demeanour dealing with me. Also to FD boss Ronnie who made last minute adjustments to get my desired room type. And to FD manager Shine who acknowledged my email hotel review response. Didn’t get to utilise their pool and vaunted Chi spa since we were there to literally go shopping . But the location, clean and comfortable rooms , amenities are always their main advantages. The 24 hour room service and the buffet breakfast spread at Heat showed that slowly but surely, this hotel will get back to what is known for , pre pandemic wise.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Correa, Sales at Edsa Shangri-La, Manila
Responded May 4, 2022
Warm greetings from Edsa Shangri-La, Manila! Thank you for taking the time to provide feedback on your most recent stay with us. We are glad that our colleagues made you feel good during your stay though there were mishaps with your reservations. We have shared your feedback with them. They are very grateful to you and your family which truly inspires our them to keep offering exceptional services. We will be looking forward to having you back again in our hotel.
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Thoroughly enjoyed my stay from booking for a quarantine stay to departure from Manila. Shai from hotel reservations did a magnificent job of juggling my constant changes in schedules in order to accommodate me reservations. Jim, the night manager helped juggle changes and facilitate quarantine needs, excellent work, and Miss Tess, was very hospitable and kind at making sure my room was always well maintained, clean and amenities such as towels, soaps and shampoos were always well stocked. The overall staff was friendly, efficient and hospitable. Definitely enjoyed my stay and highly recommend this location to anyone looking to vacation in Manila.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location: Right at the center of the city surrounded with amenities. Accessible to public transportation.
Housekeeping service: 7 star service, beyond expectations. Sonny and his team made my stay next to home. I always got animal shaped towels and little notes from them. They even provided me with Nespresso machine.
Restaurant: Pros: Being vegan is always difficult in Philippines however the staff at HEAT delivered excellent customer care. Alvin, Alexsus, Lotis and Sonia looked after my needs every single day I was there. Cons: Unfortunately, Shangri-La didn’t have a good cocoa powder so I have to bring my own. Family day is a let down, too crowded and so many commoners ( PJ and slippers were so disappointing ). I am so surprised they can get away from the dress code.
Public place: A real 5 star hotel, presence of domestic/ housekeeping staff were everywhere. Sparking floor on their lobby. Presence of housekeeping staff in the restaurant whilst in service. Excellent. No messy floor.
Security: Excellent. I even asked them not to give my information to anyone.
Overall experience. Highly recommended.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco_Vazzoler, General Manager at Edsa Shangri-La, Manila
Responded Feb 27, 2020
Dear JoharaMirza, Thank you for taking the time to share your experience. We are truly delighted to hear that you had an enjoyable stay experience with us. Please know that we are always committed to providing the finest service and facilities to our guests who hopefully will leave with many fond memories. Once again, thank you and we hope to welcome you back again soon to our hotel. Yours sincerely, Marco V General Manager
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#edsashangrila #urbanoasis The attendant are very kind and very accommodating. They secure the safety of their guests and made sure to have our stay worth. The food and service are beyond spectations and we enjoyed every meal that we have. The amenities are well equipped and sanitize to make sure that we are safe from any harmful germs and viruses
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESL Communications, Other at Edsa Shangri-La, Manila
Responded Oct 2, 2022
Dear CHING20220517, Warm greetings from Edsa Shangri-La, Manila. Thank you for your fantastic review of the hotel. We are glad that you enjoyed your overall experience at Your Urban Oasis. We look forward to welcoming you back soon. Yours sincerely, Chi Ofiana Resident Manager
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There are more places to choose from in the Mandaluyong area.
PRICE RANGE
₱9,235 - ₱10,960 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
edsa shangri-la hotel mandaluyong, edsa shangri la mandaluyong
LOCATION
PhilippinesLuzonMetro ManilaMandaluyong
NUMBER OF ROOMS
631
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What are some restaurants close to Edsa Shangri-La, Manila?
Conveniently located restaurants include Pool Bar: Oven, Fire Pit, Grill at Edsa Shangri-la, Manila, Edsa Shangri-La, Manila Lobby Lounge, and Summer Palace - Edsa Shangri-La Manila.
