City Garden Grand Hotel
8008 Makati Ave Cor. Kalayaan Ave, Makati, Luzon 1200 Philippines
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About
#57 of 4,032 hotels in Luzon
Location
Cleanliness
Service
Value
Travelers' Choice
City Garden GRAND Hotel in Makati City is a preferred hotel by travelers from all origins seeking comfortable luxuriant accommodations in one of Manila’s liveliest neighborhood. With our state of the art and luxurious amenities, and excellent guest service, we became one of the top hotels in Makati City. Whether for staycations, business meetings, or celebrating special moments, City Garden GRAND Hotel offers a new level of experience that suits every occasion.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Airport transportation
Valet parking
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Poolside bar
Rooftop bar
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Sun loungers / beach chairs
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Filipino
Location
91Great for walkers
Grade: 91 out of 100
273Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
8008 Makati Ave Cor. Kalayaan Ave, Makati, Luzon 1200 Philippines
Getting there
BuendiaManila Metro Rail16 min
2497Reviews64Q+A100Room tips
Reviews
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I am amazed that I am having to write this review regarding this hotel where I stayed for three nights at the end of November. Its rated as a 4 star hotel yet reading many of the TA reviews punches above its weight at 5 star. Hold on! I will keep this as short and brief as possible. I replaced my 12 year old Apple MacBook Air before I left for Asia with the latest model. During my month long period in Asia my laptop worked like a dream - no issues regarding functionality, wi-fi & security was good in ALL the 5 previous hotels I had stayed in in the Philippines (one in Cambodia.) Upon setting up my laptop on the bedroom desk after check-in and connecting to the wi-fi (good strength) I noticed that my Mac Mail (the native email application that comes with all Macs) was not functioning: Mail could not be received or sent. I was tired from a long day travelling so thought it was just maybe a glitch and the problem would resolve itself the next day. Wishful thinking. My Mac had detected that the ISP network that the hotel was using was insecure. Have attached 2 pics to this effect with this review. I’m not a tech kind of guy which is why I use Apple kit as its security walls are 2nd to none. Called their IT guy who accepted that something was wrong on their system albeit reluctantly. Had to reboot my Mac etc etc to prove it was not a Mac issue. He said he would refer the issue higher up the chain. Later that day I had heard nothing. Apparently according to the duty manager he had forgotten to inform him (no you could not make this up if you tried) Eventually another guy came up but frankly I think these guys were just going through the motions trying to fob me off. The security lapse meant I had to conduct all my business from a mixture of Starbucks cafes and the Power Plant Mall near by. On the last day a fix (temporary) was found using the IT guys mobile network patched through to my room. This is an egregious lapse in security that the hotel knows about (if it does not then it is not fit for purpose) If you value the security of you data, especially if you are in Manila on business DO NOT STAY IN THIS HOTEL.…
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Don't use any IT equipment (including phone) if you stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Friendly and accommodating staff specially to Sir Alvin at the front desk who were so welcoming upon our arrival until we settled in. Overall it was a good stay. Place was nice and room is so clean, our assigned room attendant was so attentive and provided everything we ask. The location of the hotel itself is accessible to nearby malls and restaurant. So satisfied. I didn't regret choosing this place during our vacation.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 1 week ago
Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that our staff, especially our assistant front office manager-Alvin, made a positive impression on you with their welcoming and accommodating service. It's always our goal to ensure that our guests feel comfortable and well taken care of from the moment they arrive until they settle in. We're thrilled that you found the place nice and the room exceptionally clean. It's fantastic to hear that your assigned room attendant was attentive and went above and beyond to fulfill your requests – our team takes pride in providing excellent service to enhance your overall stay. We're also pleased to know that the hotel's location met your expectations, being accessible to nearby malls and restaurants. Your satisfaction is our priority, and we're glad you didn't regret choosing our place for your vacation. Thank you once again for your kind words, and we look forward to the opportunity of welcoming you back for another enjoyable stay. At your Service,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you Rich for making our stay very comfortable and accommodating. From a free upgrade to a spacious room with 2 queen sized beds to giving us extra time to check out, you are the best. Always a very clean and spotless room with plenty of clean extra towels for the asking. With its location within walking distance to many restaurants, bars, nightlife, and malls and supermarket, it made our stay very convenient. 3-Star pricing for 5-Star service. I would highly recommend this hotel to everyone and we can't wait to return to the City Garden Grand Hotel.
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Date of stay: November 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 1 week ago
Dear N2235RJthomasa, Thank you so much for your review! We're thrilled to know that Rich and the rest of our team were able to contribute to making your stay at City Garden Grand Hotel comfortable and memorable. It's wonderful to know that you enjoyed the free upgrade to a spacious room with two queen-sized beds and that Rich's hospitality stood out. We're committed to providing excellent service and ensuring our guests have a positive experience from start to finish. We're glad that you found our rooms consistently clean and well-maintained, and we appreciate your mention of the convenient location. Your kind words about our pricing and service being 5-star are truly appreciated. We strive to offer exceptional value to our guests, and it's rewarding to hear that we've met your expectations. We can't wait to welcome you back to soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel and employees are fantastic. The rooms are so spacious and clean. Food is delicious. All the staff are so welcoming and friendly. A member of staff called Josh is so kind and lovely. Could not recommend this place enough. Would 100% return.
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Lifts get very busy in the morning. So you may go up or down abit before you get to your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 1 week ago
Dear Ms. Jaymieb Thank you so much for taking the time to share your wonderful feedback with us! We are glad to hear that you had such a positive experience during your stay at our hotel. It's fantastic to know that you found our rooms spacious and clean, and that you enjoyed the delicious food we offer. Our team takes great pride in providing a welcoming and friendly atmosphere, and we're delighted to hear that you felt well taken care of by our staff. We'll be sure to pass along your kind words to our front office staff - Josh. We're fortunate to have such dedicated and kind-hearted team members. We truly appreciate your recommendation and the fact that you would return 100% is the highest compliment we could receive. It was a pleasure having you as our guest, and we look forward to welcoming you back for another fantastic experience in the future. At your Service,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely travel experience at City Garden Grand Hotel. The view from the roof is amazing and the food was good at the restaurant. All the staff I met were exceptionally help with Jessa making sure I got a Grab at 3am for the airport. Looking forward to staying here again at the end of my trip.
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Date of stay: October 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 2 weeks ago
Dear Valued Guest, Thank you for sharing your delightful experience at City Garden Grand Hotel! We are thrilled to hear that you had a lovely stay and that you found the view from the rooftop to be amazing. It's wonderful to know that you enjoyed the food at our restaurant, and we're especially grateful for your kind words about our staff. We take pride in providing exceptional service, and our front office staff-Jessa, will be delighted to hear that her assistance made a positive impact on your stay. Ensuring our guests have a smooth and enjoyable experience, even during early morning departures, is important to us. Again, thank you so much and we're excited to welcome you back in the future. At your Service,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff, plenty going on within walking distance of hotel. Room was cool and comfortable, but a bit dated, shower curtain over bath. Rooftop was well worn, small pool, with small amount of beds. Restaurant a bit shabby, with average food and drinks. Like nighttime live music.
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Download Grab for taxis.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 1 week ago
Dear 1234emma, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our friendly staff and the convenient location of our hotel, with plenty of attractions within walking distance. I'm glad to hear that you found your room cool and comfortable, although I apologize if you felt it was a bit dated. We are constantly working on improvements, and your input helps us identify areas where we can enhance the guest experience. Regarding the rooftop area, I'm sorry to hear that it did not meet your expectations. We take your comments about the small pool, limited beds, and the restaurant . Rest assured, we will be reviewing and addressing these concerns to ensure a more enjoyable experience for our guests. On a positive note, I'm pleased to hear that you enjoyed the live music in the evening. We appreciate your feedback, and we will use it as an opportunity to enhance the overall atmosphere and offerings. We genuinely value your comments, and they will be shared with our team to make necessary improvements. If you decide to stay with us again in the future, we hope to provide you with an even more enjoyable experience. Thank you again for your valuable feedback. Keep safe! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel .I am a regular customer.good service, pool and view restaurant at the top. Centrally located in Makati. room clean and spacious .special thanks to the room keeper Venus .attentive ,kind and professional. Michele
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 2 weeks ago
Dear Valued Guest, Thank you for your continued patronage and for taking the time to share your positive experience with our hotel! We're thrilled to have you as our regular guest, and your kind words about our service, pool, and top-view Firefly restaurant mean a lot to us. It's wonderful to hear that you find our central location in Makati convenient and that you appreciate the cleanliness and spaciousness of our rooms. We're especially grateful for your commendation to our housekeeping staff- Venus. We'll be sure to pass on your special thanks to her. Knowing that she provided attentive, kind, and professional service is truly rewarding. We value your loyalty and look forward to welcoming you back for many more enjoyable stays. At your Service,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is clean spacious , i like the pillow I recommend the Room attendant dannah the supervisor eric very helpful caring my room The bathroom very clean , flooring clean Like the amenities😍😍😍😍😍😍😍😍😍😍😍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
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Date of stay: November 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 2 weeks ago
Dear Mr. Jameel, Thank you so much for sharing your positive experience during your recent stay with us! We're glad to hear that you found the room to be clean and spacious, and we're especially glad that you enjoyed the pillows. It's wonderful to hear your praise for our housekeeping staff -Dannah and Eric. We're proud to have them on our team, and your recognition of their helpful and caring service is truly appreciated. Maintaining a clean and comfortable environment is a top priority, so we're pleased to hear that the bathroom and flooring met your expectations. We're also glad you enjoyed the amenities provided. Thank you for recommending our hotel, and we look forward to welcoming you back on your next visit. At your Service,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing hotel!! During check-in we requested a super king sized bed and the staff went above and beyond to clean and prepare the room for us on the spot. Staff is professional and inviting. Everyone is always smiling. The FireFly rooftop restraunt and bar has great food and drinks. Highly recommend the frozen margaritas.🍹 It is very clean throughout the whole hotel. I also recommend booking a room with a view, it's definitely worth the upgrade. The bed sheets and pillows are quite soft. House keeping and room service are great as well. This is our 3rd time here and we will certainly come back next time we are in town. Thank you to all the great staff at City Garden Grand Hotel!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: If you want the super king bed request a 01 or 09 series room. Any rooms numbered xx01 or xx09....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 2 weeks ago
Dear Mr. Kenneth, Thank you so much for your fantastic review and for choosing City Garden Grand Hotel for the third time! We are delighted to hear that you had an amazing experience during your stay. Our team takes pride in going above and beyond to meet our guests' requests, and we're thrilled to know that our efforts to provide you with a super king-sized bed on the spot contributed to your satisfaction. It's wonderful to hear that you found our staff professional, inviting, and always with a smile. We believe in creating a warm and welcoming atmosphere for our guests, and your kind words affirm that we are on the right track. We're glad you enjoyed the FireFly rooftop restaurant and bar, and thank you for recommending the frozen margaritas – they're indeed a favorite among many of our guests. It's fantastic to hear that you appreciated the cleanliness throughout the entire hotel and found the room with a view worth the upgrade. We strive to provide a comfortable and memorable experience for our guests, and it's rewarding to know that our efforts are making a difference. We truly appreciate your loyalty and look forward to welcoming you back for your next visit. Keep safe! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff have been excellent, they are ready to assist you with any request or query you have at any time. We just had one issue, with the bathroom having a funky odor coming from the drain. Other than this, our stay has been quite pleasant. Would definitely recommend and we will for sure come back!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: City Garden Grand Hotel is very good place to stay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Reazon, General Manager at City Garden Grand Hotel
Responded 3 weeks ago
Dear Mr./Ms., Thank you for your kind words and for choosing to stay with us. We're delighted to hear that our staff provided you with excellent service and that you found them always ready to assist you. We apologize for the inconvenience you experienced with the bathroom odor. We take such feedback seriously, and we'll investigate and address this issue to ensure it doesn't recur in the future. It's great to know that, aside from this concern, your stay was quite pleasant. Your recommendation is well appreciated. For the bathroom concern, would you mind giving us more information about it? We would appreciate any information you will be given, like room number, name and your stay dates in our hotel. As this would help us to address the said matter appropriately and create necessary steps to be taken to minimize the impact. We would like to invite you to contact us at dutymanager@citygardengrandhotel.com to further discuss this matter. Keep safe! Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$58 - $77 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
311
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Frequently Asked Questions about City Garden Grand Hotel
Which popular attractions are close to City Garden Grand Hotel?
Nearby attractions include Century City Mall (0.2 km), Strumm's (0.3 km), and Saint Peter And Paul Parish Church (0.3 km).
What are some of the property amenities at City Garden Grand Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at City Garden Grand Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at City Garden Grand Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at City Garden Grand Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to City Garden Grand Hotel?
Conveniently located restaurants include Spice Cafe, Cosmic Poblacion, and Firefly Roofdeck Restaurant.
Are there opportunities to exercise at City Garden Grand Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does City Garden Grand Hotel have airport transportation?
Yes, City Garden Grand Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Garden Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does City Garden Grand Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at City Garden Grand Hotel?
The staff speaks multiple languages, including English and Filipino.