Booked a standard room on Agoda. Upon check in I realize that there is just a small window looking at the dark inner section of the building. I contacted reception and got quoted 35 USD upgrade fee despite the next room category with a window being sold in Agoda for 3 more USD. I noticed that they do not show pictures of this room type and conviniently omit to mention that it is a dark room looking at an inner part if the building. Reception just doing their jobs and politely not interested to assist beyonf the scope of work. It honestly feels like a trap and dishonest marketing strategy. Nice location, lovely rooftop bar.
It's hard to find an all around hotel that ticks all the boxes but this is it. Good buffet breakfast as an add on (pretty good variety every day, good food - thanks to Chefs Carlo and Dan, and service - Benden and Jerick), good value accommodation, killer rooftop bar - best views, great value food and drinks, extra friendly staff there....too many to name. The staff go right out of their way to help you (I found that right across the board on many occasions....including help for tours - thank you Kayle!). Add that all up, and for what you pay, this is excellent value for your stay in Manila.
We stay for 2 nights with 3 kids. The hotel is really clean, better than a lot others we been in. The breakfast is really great and a lot of choices. The staff is really friendly, and helpfull. Highly recommend!!👍👍👍
It was a pleasure to stay in a very accommodating,effecient and very clean hotel. The Staff are all very friendly, polite and helpful. To the receptionist RJ, thank you so much for welcoming us🥰 you've done a great job!!! The Management is so lucky to have you! It was a great 4 days experience to stay in and it feels home😊 I would definetly come back next time!
Great service from professional and friendly staff most especially Jerick at the Firefly Roofdeck. It’s one of those few places in the city which offers a relaxed and fun vibe without being too painfully self-conscious. Plus, the view of the Makati skyline all the way to the Manila bay is stunning, especially at sunset. Most crucial, they serve draught San Miguel pale pilsen, making it one of the few places which does so. Cheers.
Its our second time to stay at City garden grand hotel. And the staff here never disappoint us. The receptionist RJ was very accomodating. He let us checked in early and upgraded 1 of our room. It was a great time to stay here, I highly recommend this hotel
WARNING, dont use your credit card at this hotel. holding deposit take a long time to cancel. the staff try to help but so much wrong information. Management need to fix front desk issue ASAP. No contact with manager possible. very nice to stay, but the management is not helpful when there is a problem.
I don’t often write reviews but I feel compelled to for this one. My stay here was absolutely 5-star! The service is efficient, friendly, and superb by international standards. I’ve stayed in dozens of hotels and Airbnb’s in manila and this is by FAR the best in every way imaginable. The value is off the charts. A huge king room, immaculately clean, quiet, and comfortable for under $70??? Incredible. There’s no other places I will stay in manila again.
spent the last 16 days at City Garden Grand Hotel in Makati Philippines. This is my first trip to the Philippines and have been very impressed with the service and cleanliness of this hotel. All the workers from the front desk to the cleaning people is remarkable. Very polite and all are always ready to help and serve your needs. Will certainly return on my next trip and recommend this hotel to everyone. Thank City Garden for making my first trip a delightful time. Michael Geremia
Customer service was excellent and all staff were happy to assist in any way. Friendly and nice place. If I was to be fussy, just the elevators there is a bit of a delay. Good sized room with 2 x queen beds so very accommodating. Pool area is lovely and nice view. Food was okay, nothing special.
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