Solid hotel in the right location. Quite new and well maintained. Maybe it was a post Covid issue but service across the board was very average. Marble floor close to hotel rooms was cleaned in the middle of the night to wake everyone up. After a complaint is was stoped at 2am. At 3am to wake you up again they asked if it stopped ;-)
Everyone was accommodating even when it was a hectic 2-3 days. The hotel was packed but it was still comfortable and relaxing. There was a big event and they were able to make everyone happy. I will definitely recommend this hotel.
I have stayed at Raffles Makati twice recently and loved it. The service is excellent, the suites beautiful and a home away from home when working abroad. The breakfast on level 9 is lovely and peaceful. Highly recommended.
I love this place! Great location! Great staff! Great rate! The staff is one of the best part! Everyone is very thoughtful and caring to ensure that you will enjoy. A very warm welcome upon entering the lobby and I just want to give my special thanks to Ms. Anne of SPA for assisting me and providing all I needed in the locker area, also to the ladies in the reception for welcoming me and my husband. I will give 5 star for you all 🤝 we had a great time! We will come back again for sure.
It is the 2nd time staying at Raffles in Manila. The room is in excellent condition and bed very comfortable, the welcome fruits and chocolates are always a nice treat! I rated them 4/5 this time because the breakfast at Spectrum can be quite busy--I already had my food--but still no coffee on the table. Note to self--will take the breakfast at Mireo instead of Spectrum on future stays. Also, the wi-fi was not working, I reported it right away, but still got fixed the next day. No big deal.
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