Holiday Inn & Suites Makati, an IHG hotel
Ayala Center Palm Drive Palm Drive, Ayala Center, Makati, Luzon 1224 Philippines
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Avg. ₱6,598 /night, 11/3 - 11/4
₱9,751
per night
₱8,029
per night
₱6,306
per night
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4.5
#2 of 126 hotels in MakatiLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Holiday Inn® & Suites Makati is a 5-star deluxe hotel in the Makati Central Business & Entertainment District. Our family-friendly Makati hotel is directly connected to the renowned Glorietta Shopping Mall and puts you in the heart of the vibrant Ayala Center. Holiday Inn® & Suites Makati is surrounded by local attractions and financial hubs such as Greenbelt Mall, the Ayala Museum, the Makati Stock Exchange, and the Zuellig Building. Enjoy the convenience of staying in a secure hotel near the Manila international and domestic airports (MNL), just eight km away. All 348 non-smoking guest rooms are equipped with free Internet, soft and firm pillows, a work desk with multimedia panel, a Bluetooth speaker, and all the modern amenities you need for a relaxed stay. Unwind at the roof deck's outdoor pool and sky bar or enjoy a leisurely meal at the hotel's all-day dining restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Fitness / spa locker rooms
Sauna
Pool / beach towels
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Rooftop bar
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business center
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bidet
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Wake-up service / alarm clock
Refrigerator
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Business
Languages Spoken
English, Filipino
Location
Ayala Center Palm Drive Palm Drive, Ayala Center, Makati, Luzon 1224 Philippines
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
Ninoy Aquino Intl Airport
4.3 km•
See all flights
Ayala
5 min•Manila Metro Rail
Buendia
14 min•Manila Metro Rail
Rental Cars
213 Restaurants
within 0.5 kilometers
Reviews
4.5
2,262 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Holiday Inn & Suites Makati, an IHG hotel, garners praise for its cleanliness and well-maintained rooms, which guests find comfortable and well-appointed. While some guests note occasional noise and room service issues, many are quick to commend the hotel's service, describing staff as attentive and professional, particularly in the executive lounge. Its central location is a hit among travelers, offering convenient access to shopping, dining, and the airport.
The amenities, including the executive lounge, receive acclaim for their service and ambiance, contributing to the hotel's cozy and relaxing atmosphere. Although opinions on value vary, the majority of travelers feel the hotel provides good value for their stay.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Satisfying
Cleanliness
Pristine
Service
Attentive
Amenities
Outstanding
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2,262Reviews16Q+A100Room tips
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Detailed Reviews
Hotel's Favorite
Location - It is in the heart of the commercial / business district in Makati. It is close to key areas - Malls (where you can buy local products too), Bank, Drug Stores, Quality Restaurants and Food Chains, Grocery and a ride away to Makati Medical Center (H). Beauty Salons, Coffee Shops, Church are nearby too.
If you are into walking/jogging provided it is not raining, it is a walking distance to Greenbelt Park / Ayala Triangle.
Room - deluxe is their basic room, but it is a good room with enough floor area even if you request for folding bed. Working table, with lamp, is also provided. If you are on a business trip or even on a stay cation and you will be out most of the day, the room is good for a quality rest. Pillows - you may ask for soft / firm.
Toiletries, they provide the basics, but if you failed to bring in the regular items needed, the housekeeping team may be able to provide you.
Amenities - they have a gym, pool (with life guards), spa / sauna all in the same floor.
Team:
Front desk team -- expect a line during check in / out time especially if they are close to 100% occupancy. I was in line this weekend, when Stevene passed by and asked me if someone has assisted me already. He attended to my check in and made the check - in process smooth. The personal touch of his service is commendable.
Housekeeping team:
- Gilbert M****nua/nwa - who during my 3 nights stay have reached out if I needed anything. As I don't usually ask housekeeping to clean up the room during my stay, unless it is 5 nights and more, he checks on any cleaning / items that I needed. I also appreciate that he does it before 10 am. I am a morning person and clean up of my trash and replenishment of things that I needed before 930 is appreciated. If by any chance he sees me at the hallway, he asks if there's anything else that I needed.
- Jayvee - who I asked for a few items when I checked in, gladly provided what I needed.
Once again, it was a pleasant stay. Until my next visit
This was a Staycation for em.
If you are into walking/jogging provided it is not raining, it is a walking distance to Greenbelt Park / Ayala Triangle.
Room - deluxe is their basic room, but it is a good room with enough floor area even if you request for folding bed. Working table, with lamp, is also provided. If you are on a business trip or even on a stay cation and you will be out most of the day, the room is good for a quality rest. Pillows - you may ask for soft / firm.
Toiletries, they provide the basics, but if you failed to bring in the regular items needed, the housekeeping team may be able to provide you.
Amenities - they have a gym, pool (with life guards), spa / sauna all in the same floor.
Team:
Front desk team -- expect a line during check in / out time especially if they are close to 100% occupancy. I was in line this weekend, when Stevene passed by and asked me if someone has assisted me already. He attended to my check in and made the check - in process smooth. The personal touch of his service is commendable.
Housekeeping team:
- Gilbert M****nua/nwa - who during my 3 nights stay have reached out if I needed anything. As I don't usually ask housekeeping to clean up the room during my stay, unless it is 5 nights and more, he checks on any cleaning / items that I needed. I also appreciate that he does it before 10 am. I am a morning person and clean up of my trash and replenishment of things that I needed before 930 is appreciated. If by any chance he sees me at the hallway, he asks if there's anything else that I needed.
- Jayvee - who I asked for a few items when I checked in, gladly provided what I needed.
Once again, it was a pleasant stay. Until my next visit
This was a Staycation for em.
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Date of stay: June 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HISuites Makati, Owner at Holiday Inn & Suites Makati, an IHG hotel
Responded Jun 12, 2023
Dear MelsManila, Thank you for staying at Holiday Inn & Suites Makati. It was a pleasure to have you with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are particularly delighted that you highlighted the exceptional service provided by our outstanding employees. We take immense pride in our team and their commitment to ensuring our guests' comfort and satisfaction throughout their stay. Your recognition of their efforts is truly heartwarming, and we will make sure to share your comments with them. Rest assured, they will be commended for their exceptional service and dedication to making your visit a memorable one. We look forward to your next visit. Sincerely, Holiday Inn & Suites Makati
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we arrived at the hotel entrance, we already feel and experience the warmth and hospitality of the staff, from the valet parking staff, security personnel and check in counter staff. Their smiles and greetings certainly made our day! Fast check in and efficient service of the housekeeping staff was truly commendable. We had a great stay in this hotel, big rooms with sofa and working area, comfortable king sized bed, so comfortable anyone would want to stay and relax in the bed for hours!! Nice lap pool, with smaller pool for kids located at the roofdeck very clean pool and with life guard. Not all hotels have a lifeguard on duty! You will definitely feel secure! Holiday Inn Makati has several restos, we tried Flavors for the buffet breakfast! They have wide array of choices compared with other hotels. Congrats to Chef Freddie and Elmer and Mr. Andy EAM, for the sumptuous breakfast buffet. For the rooms we availed, we have access to the Executive Lounge at the 19th floor where snacks and cocktails are served. They also serve delicious and filling sandwiches, cookies, pastries,soda, juices, etc. for the am and pm snacks. While for cocktails, in addition to these snack food, they serve several viands or pica pica food, also white and red wine and beers. We are so thankful the staff, Cristy, Joy, Kyza, Pam, Ella, etc for taking extra effort to assist my family, btw we are more than 10 pax with kids. And also to Michael of Front Desk and Luigi of Flavors, we need to mention them as they made our stay at Holiday Inn and Suites truly memorable, enjoyable and stressed free, what a relaxing experience. We will surely spend another weekend this summer!
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HolidayInnMakati, Manager at Holiday Inn & Suites Makati, an IHG hotel
Responded Mar 4, 2020
Dear Cyril, Thank you for staying at Holiday Inn & Suites Makati. I appreciate you for taking the time to write us a review following your recent stay. I’m pleased to hear that your recent stay was made memorable by our service and food. The team and I look forward to welcoming you back. Sincerely, Andy Belmonte Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I loved that the hotel was clean, there was minimal noise level inside the rooms, the quickness of checking in and out and the competitive rate among other hotels in the vicinity. Only a few concerns from me - the pillows labeled "soft" and "firm" should be actually soft and firm. Some staff could use a bit more training on customer service. During a busy breakfast time, service became a bit slow and frazzled. If these issues are addressed, the hotel could truly live up to a five-star rating.
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HISuites Makati, Owner at Holiday Inn & Suites Makati, an IHG hotel
Responded Dec 26, 2022
Dear Escape54593882060, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn & Suites Makati. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, we hope to welcome you back soon. Sincerely, Holiday Inn & Suites Makati
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was the hotel where my husband was booked by the company who invited him to visit Manila for a business mission. Since I was also already in the city for a family emergency, I came to join him in the hotel. And I must say that I was so disappointed, and can't help but compare with the hotel-residence I stayed in for 10 days prior. To start with, the rate was about $50 more expensive (per day) for a room that was smaller than what I had in the residence. When my husband came to discuss with the front desk about the rate they were charging the company, they even insisted that the 2nd breakfast was a charge more! The breakfast buffet always had the same choices for all the 12 days we stayed in the hotel, with a change of a dish or two only in each day. But more than the choices, the food was not worth the price they charge for the buffet, or from the a la carte menu. There was a terrible smell of grilled meat on the corridor, maybe due to the BBQ place right next door. But should that be an excuse? I was surprised to know that the hotel is only about 6 years old. The carpet seem to be older than it is, and the towels are all worn out.
But as in anything, there will always be a good aspect. Our cleaner, Mowell, made sure our room was always clean and tidy. Shout out to the security at the lobby, who are always ready to greet guests with a smile and a cheerful greeting. But the top attraction is the hotel's location, walking distance to the office, malls and restaurants alike.
But as in anything, there will always be a good aspect. Our cleaner, Mowell, made sure our room was always clean and tidy. Shout out to the security at the lobby, who are always ready to greet guests with a smile and a cheerful greeting. But the top attraction is the hotel's location, walking distance to the office, malls and restaurants alike.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HolidayInnMakati, Manager at Holiday Inn & Suites Makati, an IHG hotel
Responded Feb 9, 2020
Dear LaReginaMart, Thank you for staying at Holiday Inn & Suites Makati. We apologize for your dissatisfaction during your stay with us. We regret that our breakfast buffet and room amenities did not meet your expectations. The concerns you raised will be discussed internally and addressed. Thank you very much for sharing your feedback. It is much appreciated. Sincerely, Andy Belmonte Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel check-in is at the lobby floor, which is different from the ground floor. We were able to check-in with little waiting time and our room was ready.
Room: It was okay. Shows a bit of age, but is otherwise clean. The toiletries in our room was lacking a few items (comb, another set of toothbrush). When we requested for these items, including an extra set of slippers, they were simply placed in the bed (but the slippers were never delivered at all). Were they so busy or frazzled that they couldn't be bothered to place the toiletries in, I don't know, the bathroom? Which was on their way from the door and much closer.
Service is good. Staff at the check-in were polite; the ones at Flavors restaurant (main restaurant for breakfast) were attentive and always happy to serve; staff at the Executive Lounge were the same. But during our checkout, there was no one at the Executive Lounge at all. We stood for 5 minutes in an empty lounge before we decided to just go down the lobby. Not sure if there's an under staffing issue.
Food was above average with a good spread during breakfast. Afternoon tea and cocktail hours were adequate, although not what it used to be years ago.
Location is convenient since it's attached to a mall.
Overall, some room for improvements in service and staffing. They seem to be out of sync sometimes.
Room: It was okay. Shows a bit of age, but is otherwise clean. The toiletries in our room was lacking a few items (comb, another set of toothbrush). When we requested for these items, including an extra set of slippers, they were simply placed in the bed (but the slippers were never delivered at all). Were they so busy or frazzled that they couldn't be bothered to place the toiletries in, I don't know, the bathroom? Which was on their way from the door and much closer.
Service is good. Staff at the check-in were polite; the ones at Flavors restaurant (main restaurant for breakfast) were attentive and always happy to serve; staff at the Executive Lounge were the same. But during our checkout, there was no one at the Executive Lounge at all. We stood for 5 minutes in an empty lounge before we decided to just go down the lobby. Not sure if there's an under staffing issue.
Food was above average with a good spread during breakfast. Afternoon tea and cocktail hours were adequate, although not what it used to be years ago.
Location is convenient since it's attached to a mall.
Overall, some room for improvements in service and staffing. They seem to be out of sync sometimes.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HolidayInnMakati, Manager at Holiday Inn & Suites Makati, an IHG hotel
Responded Jan 26, 2020
Dear danielzky, Thank you for staying at Holiday Inn & Suites Makati. We sincerely apologize for the inconvenience you experienced during your stay. The concerns you raised will be discussed internally and addressed. Thank you for your feedback and review, it is much appreciated. Sincerely, Your Team at Holiday Inn & Suites Makati
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel for the past few years every time I am in Manila for business trips because I like its location and proximity to eateries, the mall and the ease in which I can get to or from. The gym and pool are great for a workout after a long day's work and the food served during breakfast is good.
However, in order not to get them too complacent, I make it a point to point out areas for improvement:
1. Check in process - although I am an IHG member, I don't feel like it gives me any benefit because when I wanted to check in, there was no dedicated line for members and although there were 6 counters, only 3 were manned which resulted in an unreasonable amount of waiting time especially since the check in counters are right in front of the lift lobby.
2. Rooms - rooms were quite comfortable except that there was a funny smell in the wardrobe and because the bathrobe was placed in the wardrobe, it smelled funny too.
Perhaps you could work on these?
Thank you.
However, in order not to get them too complacent, I make it a point to point out areas for improvement:
1. Check in process - although I am an IHG member, I don't feel like it gives me any benefit because when I wanted to check in, there was no dedicated line for members and although there were 6 counters, only 3 were manned which resulted in an unreasonable amount of waiting time especially since the check in counters are right in front of the lift lobby.
2. Rooms - rooms were quite comfortable except that there was a funny smell in the wardrobe and because the bathrobe was placed in the wardrobe, it smelled funny too.
Perhaps you could work on these?
Thank you.
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Date of stay: January 2020Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: High floor away from the lift lobby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HolidayInnMakati, Manager at Holiday Inn & Suites Makati, an IHG hotel
Responded Jan 15, 2020
Dear timothy_loh, Thank you for staying at Holiday Inn & Suites Makati. We apologize for the inconvenience and discomfort you experienced during your stay. The concerns you raised will be discussed internally and addressed. Thank you for giving us your feedback. It is much appreciated. Sincerely, Your Team at Holiday Inn & Suites Makati
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My wife and I stayed at this property for 8 nights in January 2020. This is our go to hotel when saying in Manila. The hotel is modern, clean and centrally located. There are many malls, shopping and restaurants right outside the hotel. The rooms are clean, quiet and comfortable. Although if you have quests that talk loud or what I think was yelling, you can hear their muffled noise thru the walls. Not too big an issue however.
The reception at check-in was excellent, staff amazing. Polite, professional and helpful. The guards and all other staff were also the same.
The restaurant has a nice breakfast buffet selection but not overwhelming like some hotels can get. What is offered is just perfect for a typical breakfast selection. Again, staff were on point.
Also, had room service a few times in the evening. Food selection is very good including taste and presentation. With one meal I had the vegetarian panini sandwich and it was excellent.
Check out was fast and efficient. we had a hotel car sorted out to bring us to the airport and that cost PHP 1,500, which I thought was a very good deal. Getting a Grab could be an option but we did not want to bother doing so, due to our schedule.
In closing, I would certainly recommend this hotel to anyone visiting Manila.
The reception at check-in was excellent, staff amazing. Polite, professional and helpful. The guards and all other staff were also the same.
The restaurant has a nice breakfast buffet selection but not overwhelming like some hotels can get. What is offered is just perfect for a typical breakfast selection. Again, staff were on point.
Also, had room service a few times in the evening. Food selection is very good including taste and presentation. With one meal I had the vegetarian panini sandwich and it was excellent.
Check out was fast and efficient. we had a hotel car sorted out to bring us to the airport and that cost PHP 1,500, which I thought was a very good deal. Getting a Grab could be an option but we did not want to bother doing so, due to our schedule.
In closing, I would certainly recommend this hotel to anyone visiting Manila.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: Ask for the highest floor possible with city view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HolidayInnMakati, Manager at Holiday Inn & Suites Makati, an IHG hotel
Responded Jan 26, 2020
Dear mhstewy, Thank you for staying at Holiday Inn & Suites Makati. We're glad that you had a great stay with. We truly appreciate your review and feedback. Sincerely, Your Team at Holiday Inn & Suites Makati
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Had to do a lot of last minute Christmas shopping with relatives and friends coming over for the holidays. It is was also Hermes' birthday. We chose Holiday Inn and Suites since it is connected to Glorietta Mall. An ideal base for last minute Christmas shopping.
PROS:
1. Thank you very much to FO Manager Karen for personally assisting our smooth check-in, for asking how we were enjoying our stay and if any assistance was needed. The small birthday cake sent to the room was literally a nice icing on the cake. Very customer service focused!
2. Room size was adequate and had all the amenities of a four star hotel.
3. Food options were plenty being linked to Glorietta mall. High ceiling and tall glass facae of the lobby was conducive to after dinner drinks.
4. Gym was spacious and roof deck pool was relaxing. I had it all to myself from 6pm onwards, i guess the cold weather and chilly water limited guests from swimming.
5. We booked this hotel for last minute shopping convenience. The concierge was always ready to help with several trips to our room and car with trolly full of packages and gifts. Recommended!
COULD BE IMPROVED:
1. Most of their food outlets were closed. Only Flavors was open. Tried to order cocktails by the pool but no option was available, not even beer. However, we understand since they are mixed use hotel at this time thus the limited service and scope. Looking forward to a better experience when they shift to full hospitality status.
Overall, Holiday Inn & Suites was a relaxing and ideal base for last minute Christmas shopping.
PROS:
1. Thank you very much to FO Manager Karen for personally assisting our smooth check-in, for asking how we were enjoying our stay and if any assistance was needed. The small birthday cake sent to the room was literally a nice icing on the cake. Very customer service focused!
2. Room size was adequate and had all the amenities of a four star hotel.
3. Food options were plenty being linked to Glorietta mall. High ceiling and tall glass facae of the lobby was conducive to after dinner drinks.
4. Gym was spacious and roof deck pool was relaxing. I had it all to myself from 6pm onwards, i guess the cold weather and chilly water limited guests from swimming.
5. We booked this hotel for last minute shopping convenience. The concierge was always ready to help with several trips to our room and car with trolly full of packages and gifts. Recommended!
COULD BE IMPROVED:
1. Most of their food outlets were closed. Only Flavors was open. Tried to order cocktails by the pool but no option was available, not even beer. However, we understand since they are mixed use hotel at this time thus the limited service and scope. Looking forward to a better experience when they shift to full hospitality status.
Overall, Holiday Inn & Suites was a relaxing and ideal base for last minute Christmas shopping.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed again at the Holiday Inn in Glorietta, Makati because of it’s great location - very convenient since it is walking distance to all the Glorietta and Greenbelt Malls, there is a BPI bank, a laundry service and lots of shops/restaurants nearby. The best part of this hotel is the excellent service from the staff - from the car valet service, security, concierge, to the reception, housekeeping etc. in the hotel continues to provide the warm, hospitable, and truly great “Filipino” service!
We will consider to stay at this hotel every time we are on vacation in Manila, Philippines.
We will consider to stay at this hotel every time we are on vacation in Manila, Philippines.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HolidayInnMakati, Manager at Holiday Inn & Suites Makati, an IHG hotel
Responded Jan 5, 2020
Dear JamesBon8, Thank you for staying at Holiday Inn & Suites Makati. We're glad that you enjoyed your stay with us. Your feedback is greatly appreciated. We look forward to welcoming you again. Sincerely, Your Team at Holiday Inn & Suites Makati
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I must admit, I was dubious about visiting Manila. Everyone who I told before we set off put doubts in my mind. And then we arrived to the Holiday Inn and Suites, Makati.
From the moment we arrived at the main entrance, met by smiling, happy, inviting (but thorough) security guards and a sniffer dog (a first for me) I felt my shoulders begin to drop.
The lifts are slow, unfortunately, but that’s the only downside in my opinion.
The receptionist was so helpful but I forget her name now. Managed to help us get an early check in of 10am as we had just got off a night flight. Then directed us to the main breakfast room for the most fantastic breakfast buffet I’ve ever seen! The head chef even gave me a personal guided tour of the breakfast sections! The wait staff were all so very attentive and we were very impressed.
After breakfast we sat in the coffee lounge - but didn’t order anything as we were so full from breakfast - and that wasn’t a problem whatsoever either. We felt very comfortable sitting, working on the laptop in our scruffy travelling clothes until our room was ready.
When our room was ready we were both very impressed with the standard - the bathroom was great, the bed was so comfortable and the pillows of different softnesses! Excellent.
So to the lounge…we upgraded our booking at a great value rate, so that we could work in an appropriate environment, which included breakfast, afternoon tea and evening buffet (with a different specialty cocktail each night or wine/beer). The lounge idea was good, but the reality was so much better! The food is lovely, the ambiance perfect, but it’s the people that really make it shine.
Shery was so helpful in all sorts of ways (no cheese requests, room key reprogramming, queries about the lounge etc, Shery was brilliant) and then we met Stevene. Aww what can I say about Stevene? He is like your best friend even though you only just met. Like a cheeky little brother. He can’t possibly do any more to help and is just fabulous. Alongside Gezel and Aya they make a wonderful team. When we come back to Manila we will definitely be booking the Holiday Inn & Suites Makati and booking the executive lounge. We are part of the family now!
From the moment we arrived at the main entrance, met by smiling, happy, inviting (but thorough) security guards and a sniffer dog (a first for me) I felt my shoulders begin to drop.
The lifts are slow, unfortunately, but that’s the only downside in my opinion.
The receptionist was so helpful but I forget her name now. Managed to help us get an early check in of 10am as we had just got off a night flight. Then directed us to the main breakfast room for the most fantastic breakfast buffet I’ve ever seen! The head chef even gave me a personal guided tour of the breakfast sections! The wait staff were all so very attentive and we were very impressed.
After breakfast we sat in the coffee lounge - but didn’t order anything as we were so full from breakfast - and that wasn’t a problem whatsoever either. We felt very comfortable sitting, working on the laptop in our scruffy travelling clothes until our room was ready.
When our room was ready we were both very impressed with the standard - the bathroom was great, the bed was so comfortable and the pillows of different softnesses! Excellent.
So to the lounge…we upgraded our booking at a great value rate, so that we could work in an appropriate environment, which included breakfast, afternoon tea and evening buffet (with a different specialty cocktail each night or wine/beer). The lounge idea was good, but the reality was so much better! The food is lovely, the ambiance perfect, but it’s the people that really make it shine.
Shery was so helpful in all sorts of ways (no cheese requests, room key reprogramming, queries about the lounge etc, Shery was brilliant) and then we met Stevene. Aww what can I say about Stevene? He is like your best friend even though you only just met. Like a cheeky little brother. He can’t possibly do any more to help and is just fabulous. Alongside Gezel and Aya they make a wonderful team. When we come back to Manila we will definitely be booking the Holiday Inn & Suites Makati and booking the executive lounge. We are part of the family now!
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HISuites Makati, Owner at Holiday Inn & Suites Makati, an IHG hotel
Responded Dec 17, 2023
Dear adonnasusan, What a heartwarming review! We're thrilled to have exceeded your expectations and made your stay memorable from start to finish. It's wonderful to hear about your positive experiences with our security team, reception, breakfast, rooms, and especially the lounge. Stevene, Shery, Gezel, and Aya will be ecstatic to know they made your stay special. Your kind words truly make us feel like a family. We can't wait to welcome you back and continue creating fantastic memories together at Holiday Inn & Suites Makati! Sincerely, Holiday Inn & Suites Makati
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I did not see any pets around during our stay.
Yes, they do have a designated smoking area.
No,they dont have in room purifier in the rooms. You may ask if they have. Their housekeeping is very accommodating, feel free to ask.
I don’t think you can bring pets
The deposit per night is P2,000 (about US$37)
"If on higher floor, get an even numbered room, as some of the ones on the odd numbered side are located next to a very noisy pump station "Read full review
"Please be polite with the staff. I saw so many people who just walked straight past without responding to the staff's hello."Read full review
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PRICE RANGE
₱6,773 - ₱8,408 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
348
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn & Suites Makati, an IHG hotel
Which popular attractions are close to Holiday Inn & Suites Makati, an IHG hotel?
Nearby attractions include Greenbelt Chapel (0.4 km), Greenbelt Mall (0.4 km), and Greenbelt Park (0.4 km).
What are some of the property amenities at Holiday Inn & Suites Makati, an IHG hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Holiday Inn & Suites Makati, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn & Suites Makati, an IHG hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn & Suites Makati, an IHG hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Holiday Inn & Suites Makati, an IHG hotel?
Conveniently located restaurants include Benjarong, Cafe 1228, and Circles Event Cafe.
Are there opportunities to exercise at Holiday Inn & Suites Makati, an IHG hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Holiday Inn & Suites Makati, an IHG hotel have airport transportation?
Yes, Holiday Inn & Suites Makati, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Makati, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites Makati, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn & Suites Makati, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.