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Holiday Inn & Suites Makati

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Ayala Center Palm Drive Glorietta Mall, Makati, Luzon 1223 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (931)
Room & Suite (561)
Dining (222)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn & Suites Makati
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 137 hotels in Makati
Location
Cleanliness
Service
Value
Travelers' Choice
Holiday Inn® & Suites Makati is a 5-star deluxe hotel in the Makati Central Business & Entertainment District. Our family-friendly Makati hotel is directly connected to the renowned Glorietta Shopping Mall and puts you in the heart of the vibrant Ayala Center. Holiday Inn® & Suites Makati is surrounded by local attractions and financial hubs such as Greenbelt Mall, Ayala Museum, Makati Stock Exchange, and the Zuellig Building. Enjoy the convenience of staying in a secure and convenient hotel near the Manila international and domestic airports, a mere 8KM away. All 348 non-smoking guest rooms are complete with free Internet, Soft and Firm pillows, work desk with multimedia panel, a Bluetooth speaker, plus, all the modern amenities you need for a relaxed stay. Unwind at the roof deck's outdoor pool and sky bar or enjoy a leisurely meal at the hotel's all day dining restaurant. Having a staycation with your little ones will be a breeze with the Holiday Inn® Kids Stay and Eat Free programme. For guest's business needs, other facilities include 8 fully-equipped meeting and function rooms, a business center, and an exclusive Executive Lounge that serves breakfast, afternoon tea and evening cocktails.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Secured parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business center
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bidet
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Wake-up service / alarm clock
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Filipino

Location

Full view
100Great for walkers
Grade: 100 out of 100
290Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
1435Reviews16Q+A100Room tips
Traveler rating
  • 688
  • 553
  • 129
  • 39
  • 26
Time of year
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Popular mentions
Zoey M wrote a review 21 Jan
1 contribution
Bear with me as I recount my experience staying at this hotel. I booked a 1 night stay the day before my flight back to the US. That same day, I took a swab test as a requirement to enter the US. That test was negative. Unfortunately, that same day a family emergency happened & I had to cancel my flight & extend my stay at this hotel. 3 days into my stay I developed mild covid symptoms. Long story short, I tested positive for covid which was a shock since I am fully vaccinated with a booster shot. The front office manager named Karen was very helpful. She explained to me that I can't be transferred to a BOQ facility because there are no vacancies so I had a choice to quarantine at home or continue staying at the hotel at my own expense. I chose to just stay at the hotel so I won't infect my family at home. Karen was able to offer me a lower price for my stay that included 3 meals a day. The meals were mediocre, very small servings - 3 pieces of protein (either pork, chicken, or fish), about 2 spoonfuls of vegetable, but lots of white rice. No drink! I am not in the hotel business but the meals would have been better if they spent about 50 pesos more (just a dollar) for each meal. I would happily pay for 3 dollars extra for better meals & the hotel would have earned the praises of its guests. Also, I was on the 7th floor, a floor for leisure travelers & when I inquired what to do with my trash, used towels, dirty dinnerware I was told to just bring them out & place them outside my door. No instructions to seal them in a trash bag. Trash sits there from morning to evening until housekeeping comes & cleans the hallway. Pretty sure covid particles are in the air while leisure travelers walk the hallways day in & day out. They didn't even know how to anticipate the my needs of an isolated guest. I had to call the front desk everyday to bring my 2 small bottles of water! Is it too hard to just leave my daily needs by the door every morning - water, tea bags, toilet paper, clean bath towels without me asking for it? With all the mishaps the one thing that really got me was the incompetence of their Assistant Front Office Manager! I know your name but I won't mention it here. I had to check out the day before my flight back to the US. I already have my Document of Recovery from my doctor & also from the doctor of the health center in Paranaque since Paranaque was where I am supposed to spend the night before my flight. The assistant front office manager guy told me that I should arrange my transport with the LGU of Paranaque.He also told me that If I would use a private vehicle, an LGU representative should be in the car. When the LGU arrived to pick me up,that was the time the assistant manager scrambled to make calls to the LGU of Makati for my release. Apparently, Makati LGU has to be informed because the hotel where I was isolated is in Makati. We waited for everything for an hour only to be told that we still need to present a letter of acceptance from the barangay in Paranaque. It was already late in the evening & the barangay was already closed. Mr. Assistant Manager, we had plenty of time to secure that letter during the day if only you told me ahead of time. Because of your incompetence, I missed my flight that morning, had to pay an additional $520 to rebook my flight to the US & $30 to rebook my domestic flight. Also, you changed what you initially told me about transport. You are now saying that only an ambulance with an LGU in PPE can come & pick me up. I spent 1K pesos to hire the private vehicle, not to mention that the LGU who came to pick me up that night had to work overtime just so I can get out of the hotel. I don't know if you were even aware of the chaos you had done. On top of all that I didn't hear a single apology from you. I don't wish what happened to me on anyone that's why I'm posting this long review.
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Date of stay: January 2022
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Manny Y wrote a review Dec 2021
Paranaque, Philippines403 contributions59 helpful votes
+1
Had to do a lot of last minute Christmas shopping with relatives and friends coming over for the holidays. It is was also Hermes' birthday. We chose Holiday Inn and Suites since it is connected to Glorietta Mall. An ideal base for last minute Christmas shopping.  PROS: 1. Thank you very much to FO Manager Karen for personally assisting our smooth check-in, for asking how we were enjoying our stay and if any assistance was needed. The small birthday cake sent to the room was literally a nice icing on the cake. Very customer service focused!  2. Room size was adequate and had all the amenities of a four star hotel.  3. Food options were plenty being linked to Glorietta mall. High ceiling and tall glass facae of the lobby was conducive to after dinner drinks.  4. Gym was spacious and roof deck pool was relaxing. I had it all to myself from 6pm onwards, i guess the cold weather and chilly water limited guests from swimming.  5. We booked this hotel for last minute shopping convenience. The concierge was always ready to help with several trips to our room and car with trolly full of packages and gifts. Recommended!  COULD BE IMPROVED: 1. Most of their food outlets were closed. Only Flavors was open. Tried to order cocktails by the pool but no option was available, not even beer. However, we understand since they are mixed use hotel at this time thus the limited service and scope. Looking forward to a better experience when they shift to full hospitality status.  Overall, Holiday Inn & Suites was a relaxing and ideal base for last minute Christmas shopping.
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Date of stay: December 2021Trip type: Traveled as a couple
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K S wrote a review Dec 2021
Metro Manila, Philippines471 contributions115 helpful votes
My first tine to have a staycation again since pandemic. It was my bday weekend and i used my membership discount for 2 nights. I was acle to check in at 1pm (earlier than the 3pm check in time) The elevator used is a single elevator usually used as service elevator or secret entrance as the main elevators are used for quarantine facility. The elevators can only contain 4 people and 1 elevator make your trip up and down too slow. Aircon is really cold. I have to turn off my room’s ac. But room seems clean upo. Check in. There are no housekeeping during your stay. They only clean the room upon check out. So i have to call the housekeeping desk to tale out my trash as I was shocked when I returned that night and saw my room the same condition when I left it during lunch. The restaurants and room service has very limited time only. The buffet breakfast has very limited selections and it was a managed buffet where the servers give you the portion of your selected food. Seems the people are in skeletal force as the reception has only 1 staff to do the check ins. And servers in the restaurant are busy to notice your needs. It was good that the hotel was beside restaurants and big mall.
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Date of stay: December 2021Trip type: Traveled solo
Room Tip: You can hear the voice of the people on the other room if they have visitors… best to bring...
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2 Helpful votes
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Batu G wrote a review Dec 2021
3 contributions
I stayed here for the quarentine; my initial experience started with disappointment, which began with not receiving the hotel menu until the 2nd day of my stay, lslow room srrvice, cold breakfast. However all that changed when I had a discussion with management; although room service was still a tad slow, considering the situation dealt by the pandemic, management's attention & immediate actions made the whole situation acceptable and if there was no pandemic, I am certain the entire hotel staff would have shined. Special SHOUT-OUT to the following who tried hard to make this hotel stay as pleasant as possible. Christian, Nona and Michael. Christian and Nina went out of their wsy above and beyond by helping me during a mini crisis with getting in touch with DETOXICARE who was not communicating with me ad to when I am scheduled for a swab test. Both kept me informed throughtout this ordeal and was very patient with my dilemna. They showed high professionalism and care especially when they sensed my frustration trying to reach DETOXICARE all throughout the day and made sure DETOXICATE showed up. Christian and Nona kept me reassured that I will tested before the endcof business day. Christian and Nina, my sincere appreciation to both of you, you guys are AWESOME and deserve to be given a position in CLIENT CARE SERVICES!🤙👌❣ GOD BLESS THESE TWO, they are an asset to this company.🤗 Special mention to Jethro who oversaw that room service to my room was handled in a timely manner and food was deluvered at the soonest possible time by his personal delivery. GREAT JOB MR. JETHRO BIG CUDOS TO HIM AS WELL.👌🤙🤗. Thanks Holiday Inn Express & suites.❤🇺🇸🇵🇭❤ I definitely highly recommend Holiday Inn Express & Suites on Glorietta, 1 Palm Drive, Ayala Center, Makati.n
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Date of stay: December 2021Trip type: Traveled solo
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Ari a wrote a review Oct 2020
Philippines1 contribution
The team members are trained and briefed guests presenting COVID-19 symptoms on property.They have, Sociaal Distncing what I really love. Hand Sanitizers, throughout the hotel at guest and service entrances as well landings. Hand sanitizer areas throughout the hotel. Protective Equipment Appropriate protective equipment is worn by all team members. Disinfection Products industry-leading cleaning and sanitizing products against viruses etc. Air Filter and HVAC Cleaning frequency of air filter replacement and HVAC system cleanings. The Guest Journey guests for their time of arrival to the propert. Alternate desks are used for guest registration and check out to ensure sduring your stay. Intensive sanitization. Guests are asked to use hand sanitizer whenever possible. Guest arrival by airport limousine all vehicles are thoroughly cleaned before and after each use. Holding doors open social distancing restrictions are in place Hotel elevators regular cleaning. Room amenities provided with a hand sanitizer.Public areas the frequency of cleaning has been expanded. Bar and restaurants table plans in the bar and restaurants ensure
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Date of stay: October 2020Trip type: Traveled on business
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PRICE RANGE
US$104 - US$150 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
348
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Frequently Asked Questions about Holiday Inn & Suites Makati
Which popular attractions are close to Holiday Inn & Suites Makati?
Nearby attractions include Greenbelt Chapel (0.4 km), Greenbelt Mall (0.4 km), and Greenbelt Park (0.4 km).
What are some of the property amenities at Holiday Inn & Suites Makati?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Holiday Inn & Suites Makati?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn & Suites Makati?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn & Suites Makati?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn & Suites Makati?
Conveniently located restaurants include Benjarong Thai Restaurant, UMU Japanese Restaurant, and Circles Event Cafe.
Are there opportunities to exercise at Holiday Inn & Suites Makati?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Holiday Inn & Suites Makati have airport transportation?
Yes, Holiday Inn & Suites Makati offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Makati?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn & Suites Makati offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn & Suites Makati?
The staff speaks multiple languages, including English and Filipino.