Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
City Garden Hotel Makati have met and passed all safety standards for Safety Seal Certification Program from the Department Of Tourism (DOT). The Safety Seal certification program was created to ensure safety and compliance with the Minimum Public Health Standards (MPHS). Accredited and Certified Quarantine Hotel in Manila City Garden Hotel Makati remains highly committed to safeguarding your health and safety. We have taken all the precautionary measures to ensure that the health, safety and welfare of all our guests, as well as our employees, are completely secure.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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City Garden Hotel Makati garners high praise for its spotless rooms and efficient use of space, with its powerful showers receiving particular commendation. The staff's friendly and professional demeanor contributes to the hotel's exceptional service, although there have been occasional reports of slow check-in times.
Nestled in the heart of Makati, the hotel's location is celebrated for easy access to local attractions and dining, offering guests great value. Accommodations are noted for being both comfortable and contemporary, with the cozy atmosphere and rooftop amenities frequently highlighted by guests.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Exceptional
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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City Garden Hotel is one of the best values in Makati. The rooms are very comfortable. The service and experience its bigger sister at City Garden Grand, but its easier on the pesos. They made some improvements since my last visit. My room included a smart TV and a pitcher of potable water (refillable) re[laced the horrible plastic water bottles. A great move that shows CGH cares about the beautiful environment of the Philippines. The competent and cheerful staff is what makes CGH special for me. The young woman that checked me in remembered me from a previous visit was especially helpful as was the young woman that checked me out (Jin or Jini?). The location is perfect for shopping, dining, and nightlife. I look forward to staying with CGH again soon.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Jul 30, 2024
Dear Chicky-Athens, We are delighted to read that you had the most comfortable and relaxing stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Your kind and generous commendations have been passed on to our team especially to Ms. Jini. We are greatly thrilled and this will certainly motivate us all to keep up the good work. May I end by saying that it was a pleasure to serve you at City Garden Hotel Makati and we look forward to welcoming you back very soon. At your service, Christelle Saspa DUTY MANAGER
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It's been awhile since the last time I have travelled. This is my first trip in 3 years and luckily I was able to visit Manila for the first time. It was difficult to find a room that has a double bed and also a single bed since I was travelling with family this time around. The hotel is decent but nothing fancy. The service was great and the room was quite spacious to accommodate 3 people. The bed though is a spring bed which some people might find uncomfortable. All the basic amenities were available along with an additional sink and counter area near the corridor since I was staying at the Executive Deluxe Twin room. The hotel buffet was quite good considering the price as it had all the basic breakfast foods along with what some considered as lunch meal items like spaghetti, rice etc. The location is great as it is in the middle of Makati where you can find alot of bars, restaurants and fast foods within a few mins walk from the hotel. Although the hotel is a bit dated, it was a pleasant stay.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Mar 31, 2023
Dear lkyhomme, We are delighted to read that you had a pleasant stay with us! Thank you for sharing your experience here at City Garden Hotel Makati. We put customer experience and satisfaction as our priority, and your review boosts our drive to provide better service. Thank you for your continued support and we really appreciate all the kind words that you have shared in your review. It is our pleasure to have served you well and we hope to see you again soon! At your service, Christelle Saspa DUTY MANAGER
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This hotel is one of the best I have stayed in, the room was emacule in cleanliness and the in-house restaurant food was just amazing. The check-in staff where very helpful and got me into a room early and after a long 24 hours trying to sleep in terminals and aircraft I couldn't get to sleep fast enough. Thank you Maria, Pau, Jagie and Jane that was fantastic. If you are looking for a good, reasonable priced hotel, I can recommend City Gardens
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Date of stay: March 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded 2 weeks ago
Dear Trevor, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found your room immaculate and the in-house restaurant food amazing. We're especially pleased that the front desk were able to accommodate your early check-in and provide you with a comfortable stay after your long journey. We appreciate your recommendation and hope to welcome you back to City Garden Hotels in the future. At your service, Jeannie Labaniego Duty Manager
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Stayed at the City Garden Hotel twice during my recent trip to the Philippines. I have to say that I had mixed experiences. The Hotel is situated in a great location in Makati and is in the middle of the entertainment area. It has a rooftop pool and a restaurant on the top floor.
On the first time that I stayed at the beginning of March, the check in process was fantastic, quick, efficient and I was placed on the 19th floor as I had booked an executive room. Room was nice, with a big bed, and plenty of room. Very Happy.
On the second occasion at the end of March I arrived at 3.30pm and the check in process was VERY slow and inefficient. I was kept waiting as my room was not ready! AT 3.30pm!!! I was originally placed on the 16th floor, again as I had booked an executive room, however, I was then downgraded and placed in a basic room on the 8th floor. No refund or explanation, other than sorry your other room is not ready! The room, as I said, was basic, the TV was placed on the side, not facing the bed, and could be moved so you couldn't watch it! Wasn't happy at all.
So as I said mixed feelings, based on my first stay, I would stay here again, however, my second experience spoiled it for me and I'd say look elsewhere
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Mar 26, 2024
Dear Markd, Thank you for sharing your feedback, both positive and constructive. We are truly disheartened to learn about your less than perfect experience due to late release of room from your previous visit with us. We are sincerely apologizing for this experience and we hope that this would not affect our relationship. As I have checked your booking you booked the Executive Queen and we gave you the original room. Unfortunately, last March 8-10, 2024, we gave you a onetime free upgrade to Deluxe Queen Room, that's why the room was different. Your comments regarding your second stay have been discussed with the department involved and rest assured that we are doing our best to constantly improve. I would like to end by saying that it was a pleasure to serve you at City Garden Hotel Makati and we hope to see you again soon where you can witness the improvements we have made. At your service, Christelle Saspa DUTY MANAGER
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City gardens hotel is top notch. Excellent customer service, great food, each floor had service water where we can take a bottle and fill it up with cold water. Their currency exchange rate is correct 55P / $1 (not like this 4-star hotel I went to the next day and said rate of exchange is 52.55P/$1) City garden advertises the currency exchange rate. Asked for rubber mat for shower floor and within minutes someone was at my door with a mat.
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Date of stay: October 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Nov 15, 2024
Dear Safari42641163374 Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. It is good to hear that you have enjoy the hotel food and you appreciate our advertisements. Thank you for your continued support and it is our pleasure to have served you well.
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First of all, kudos to the front desk staff. Particularly Aibe, the staff are just as if not more friendly and attentive than any of the many five star hotels I've stayed in greather Manila. As for the hotel, the rooms, in room dining, and facilities make this hotel an astounding value. Having stayed a block away at the City Garden Grand, this hotel is definitely a more comfortable and convenient stay at so much lower a price. The rooms at City Garden Hotel are adequate size with all of the expected amenities. Nothing superglamorous, but safe, clean, comfortable and ample. The area is reasonably walkable (particularly for bar hopping), and a short taxi ride to major malls & attractions in Makati.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Aug 18, 2024
Dear Aaron We are delighted that you had convenient and comfortable stay at City Garden Hotel Makati. It is encouraging to learn that you are satisfied with the service and hospitality of our staff’s as it is what we strive for every day. Rest assured that your kind and generous commendations will be pass on to our staff's specially to Ms. Aibe who perform exceptional service. We are passionate about providing all of our customers with outstanding experiences and staff’s will be delighted to know they hit the mark with you. Thank you for your kind words and we look forward to seeing you again. At your service, Ken Quilingan Duty Manager
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I’ve stayed at City Garden Hotel Makati at least a dozen times and have always had a great experience. This trip has been no different. Gael, Jane, Aibe, Jem, and Jairon were kind and welcoming when my partner and I arrived. Jane even remembered me from my last stay and greeted me as “the surfer.” I would suggest City Garden Hotel Makati to anyone visiting Manila that wants to take advantage of the bars and restaurants in Poblacion and would like a clean, quiet, and friendly place to stay at.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Apr 5, 2024
Dear Jamesmb7264pk, Thank you for leaving us such a wonderful review. We are thrilled that you always had a great experience, from our helpful and accommodating staff who assisted you; we are genuinely happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your generous comments have been passed on to our team especially Reception Team and in particular Ms. Gael, Ms. Jane, Ms. Aibe, Ms. Jem and DM Jairon. This will certainly motivate them and us all to keep up the good work. We thank you for your continued support and hope we will have the pleasure of serving you again soon. At your service, Christelle Saspa DUTY MANAGER
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We stayed here for one night in mid-January. Based on our experience, we probably would not return.
We booked the room about eight months prior to our stay, and booked an executive queen room. When we checked in, they said that they were giving us a free “upgrade” to a room with two small beds – a double and a single. When I commented that this was no upgrade, and we’d prefer to go with the queen room that we had booked, they then switched gears and said they were sold out of the executive queen. How, given that we’d booked eight months out?!? We complained, but they refused to give us any sort of compensation. This struck us as very dishonest. We had made a reservation, and we expected it to be honoured. We did not want their “upgrade” that was in fact a downgrade.
The room they gave us wasn’t in great condition, and the lighting was very poor. Random switches on the walls controlled random things, very strange. The breakfast was free and was okay, though food items didn’t have allergen information listed.
The one good thing I’ll say is that they let us check out 15 minutes late. But, due to the dishonesty in them not upholding our reservation, we would not return.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Jan 23, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced, and we appreciate your honest review. We understand the frustration caused by the unexpected change in your room type which our complimentary "UPRGARDE". Our team genuinely regrets any misunderstanding, and we acknowledge that we fell short in delivering the room you had initially booked. We will review our procedures to ensure such situations are avoided in the future. Once again, we apologize for falling short of your expectations and appreciate your patience as we work to make things right. We value your feedback and hope for an opportunity to restore your trust in our hotel. Sincerely, Khaye Nimo Duty Manager
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Enjoyed this hotel despite some minor irritations.
Check in was quick and efficient but I really don’t agree with having my credit card charged 4000 pesos for future food and drink purchases. Naturally when I checked out, I was informed it would take 14 days to get a refund of the 4000 pesos.
Room was spacious and bed very comfy. Never managed to get the aircon cold enough despite the engineer having a look at it. Was obviously a problem with the ac as when I swapped rooms later in the stay the aircon was too cold 😛. Only other room irritant was that the toilet took about 15 minutes to refill after a flush. Complained about it twice. Problem was never solved.
I extended the stay and the extension was dealt with brilliantly by reception who were great throughout (as were all the staff). Special mention to Jeannie on front desk.
Couple of other small irritants. There’s no service lift in this hotel so on a number of occasions you’re sharing the lift with staff members and big wheelie bins of trash, paint, various trollies etc etc.
Pool area is really nice but can get busy in afternoon. Can be loads of kids in it so probably don’t expect a romantic swim with your partner. Gym is ok although equipment looking a bit old.
All in all I enjoyed it a lot and the staff certainly contribute to the great atmosphere.
Will definitely stay again.
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Jul 22, 2023
Dear Blademan, Thank you for taking the time sharing your experience here at City Garden Hotel. Your kind words have been extended to the entire team especially to Ms. Jeannie. Your generous comments about our service are what fuels us to strive harder to achieve excellence in every work we do. The holding amount on your credit card amounting to Php 4,000.00 is the incidental deposit which is hotel policy and if you didn’t use the said amount it will be revert back to your credit card within 14 working banking days or it depends on your issuing bank. Thank you for informing us about the air-condition, toilet flush and lift, apologies for the inconvenience that it has caused. Your concerns have been relayed to the Head of the involved Departments and we will improve our services/facilities more to serve you better. I would like to end by saying that it was a pleasure to serve you at City Garden Hotel Makati and we hope to see you again soon where you can witness the improvements we have made. At your service, Christelle Saspa DUTY MANAGER
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We liked everything about our stay and the property, including the amazing rooftop pool/bar with an incredible view of downtown Makati and greater Manila and of course our room itself was very clean and comfortable, it met all of our needs. We only stayed there for a very short time, less than twelve hours to be exact, due to a long layover before our final destination in the Philippines. We actually only booked the room so that we could get even just a few hours rest before our next flight and it ended up being well worth the drive from the airport even in heavy traffic, so much so that we'd definitely stay there again if we're ever in Manila for a longer visit!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Nov 11, 2023
Dear Bar_Body, Your review made our day, Bar_Body. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love to hear that you enjoy to dine with our Encima Roof deck restaurant, we are known for quality and mouthwatering food that we serve in your table. When it comes to our rooms, cleanliness and your comfort is our top priority. Your stories keep us motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Thank you so much for trusting us, and we can’t wait to assist you again in the future. All the best, Jairon Paul Quiambao OIC Duty Manager
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Hello there Beatrize C, due to the ongoing Covid-19 pandemic, our hotel is currently serving quarantine clients and hence we are not allowed to operate the hotel pool. Rest assured that we will let all our patrons know or make an official announcement once we are allowed to operate our pool.
Hello there William F, due to the current community quarantine, our hotel swimming pool is still unavailable as of the moment. We shall update our hotel page or inform our guests once we are allowed by the local government to operate our pool.
Hello Earlyn, as of the moment, we are not accepting any leisure purpose of stay. We are more than happy to assist and accommodate if you happen to fall under the following criteria; Long staying guests (14 days above), Distressed OFW or passengers, Repatriated OFW (Overseas Filipino Worker), Foreigners requiring a mandatory quarantine place to stay awaiting swab results upon arrival of Philippines, stranded passengers, Health workers or other local government unit worker.
"Don't be arrogant. Treat the locals nicely and with respect whether you feel they're at your level or the guy trying to sell you a fake pair of trainers, but don't be naive "
There are more places to choose from in the Makati area.
PRICE RANGE
₱2,580 - ₱3,268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city garden makati, makati city garden hotel
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
160
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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