City Garden Hotel Makati
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7870 Makati Avenue corner Durban Street, Makati, Luzon 1210 Philippines
Lowest prices for your stay
$52
Free cancellation until 06/12/22
$64
$48
Free cancellation until 06/12/22
Expedia.com$64
Travelocity$64
Trip.com$59
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
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Room & Suite (430)
Dining (174)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 02/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from City Garden Hotel Makati
Updated 02/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 144 in Makati
Location
Cleanliness
Service
Value
Travelers' Choice
City Garden Hotel Makati have met and passed all safety standards for Safety Seal Certification Program from the Department Of Tourism (DOT). The Safety Seal certification program was created to ensure safety and compliance with the Minimum Public Health Standards (MPHS). Accredited and Certified Quarantine Hotel in Manila City Garden Hotel Makati remains highly committed to safeguarding your health and safety. We have taken all the precautionary measures to ensure that the health, safety and welfare of all our guests, as well as our employees, are completely secure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Hiking
Children's television networks
Valet parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Walking tours
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Filipino
Location
Full view
94Great for walkers
Grade: 94 out of 100
281Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
Contact
7870 Makati Avenue corner Durban Street, Makati, Luzon 1210 Philippines
Getting there
BuendiaManila Metro Rail16 min
1680Reviews48Q+A100Room tips
Reviews
Traveler rating
- 815
- 592
- 190
- 51
- 32
Time of year
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Language
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Popular mentions
Not what it use to be, I've been going here since 2005 my home away from home. Staff, friendly and professional 👌 now all about the money. My son is now 13yrs and we rent the same room each year, this year there is a up charge because the hotel consider him an adult. 😆 lol same but more. Plus no free breakfast... up charge. This time the room is showing her age. Beds needed to be replaced, mini freezer is now empty?
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Date of stay: March 2022Trip type: Traveled
Room Tip: Time to find a new place to stay
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Helpful
Response from Timothy Chua, General Manager at City Garden Hotel Makati
Responded 4 weeks ago
Dear emilh565, Thank you for sharing your feedback. We are truly sorry to hear that your recent visit was less than perfect. It's always important for us to keep our customers satisfied and generally, we try to keep our pricing tied to the quality of our products and services. As we implement quality improvements in our services and facilities, it often reflect in our pricing. And we hope you appreciate the value of our service in terms of customer experience, comfort, and safety. We understand how fees can add up for you but we also believe in the value of the service we provide. We certainly value your business and hope to retain you as a client. With that, you may still avail of the same discounted rate that has been offered to you in your most recent stay. Thank you for your continued support and patronage and we hope to serve you and your family here again soon. Sincerely, Maisie Joy Neneng GUEST RELATIONS MANAGER
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I stayed for in the City Garden Hotel-Makati which is a very comfortable place for quarantine. The room is silent, full of enough coffee and water as I need. Space of room is large, clean, with a great air conditioner. The meals is good. As there is problem with television, a technician came soon and solved it. I am sorry I did not remember the gentleman's name at front desk. As I meet with him at hotel who are friendly and kind for my check in and they clearly describe every thing. I met him again as check out. What I can say that he is a excellent employee. At the same time, my colleague stayed at City Garden-Market too. He also declared a perfect hotel. My other colleague will stay here too on March.
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Date of stay: February 2022Trip type: Traveled
Cleanliness
Service
Sleep Quality
Room Tip: Excellent view and big window
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Helpful
Response from Timothy Chua, General Manager at City Garden Hotel Makati
Responded 1 Mar 2022
Dear U6917FPjustinw, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, from your comfortable, spacious, and clean room to our friendly and excellent staff who assisted you; we are genuinely happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your generous comments have been passed on to our team especially to Erryl who assisted you for check in and check out. This will certainly motivate him and us all to keep up the good work. We thank you for your continued support and hope we will have the pleasure of serving you again soon. At your service, Maisie Joy Neneng GUEST RELATIONS MANAGER
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Good value for money. Highly recommended for mandatory quarantine. Comfortable hassle free stay. All staff nice , helpful and welcoming. Ms April FOM, FD Matt, Brigitte, Optr Mica, HK Danica, Bellmen, Reservation team, Hotel transpo. Security Team headed by Mr Oca Bangayan alert and ensures security presence at the lobby. Delicious food, good full board meals. Well done Culinary IRD F&B team. Recommended to my family and friends arriving from travel .
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Timothy Chua, General Manager at City Garden Hotel Makati
Responded 26 Jan 2022
Dear Albydrin, We are delighted to hear that you enjoyed your stay at City Garden Hotel Makati. We aim to offer our guests exemplary service and we are happy that our team made that happen. It is validating to our team knowing we are providing this level of service as it is our daily goal. We made sure that Ms. April, Matt, Briggitte, Nikka, Sir Oca, reservation team, security team, and FNB team got the recognitions they deserved. This would certainly fuel them to keep up the good work. Your kind words and a 5-star rating means so much to us and we hope to continue to provide you great service for years to come! At your service, Maisie Joy Neneng GUEST RELATIONS MANAGER
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I recently completed a quarantine stay at the City Garden Hotel Makati and was very satisifed with my stay. I had some low expectations going into the hotel because of the lower price point I was able to book at (sub-$100). Prior to getting to the hotel I had a friend send me an additional box of supplies which was waiting there upon my check-in. The room itself is a bit dated but clean. I didn't notice any stains on the sheets or towels. Of course if you start looking into the nooks and crannies you might find some dust that housekeeping missed but that's normal for all hotels. The main areas that you would come into contact were fine. The meals were better than expected and usually came within their one hour window. Majority of the time the meals were warm but if they were hotter that would be better. They were also able to follow my dietary request. There was enough variety but I did end up ordering room service a few times. Room service meals were definitely larger in portions but items were hit and miss. I would say the highlight of my stay was definitely the staff. They were extremely accomodating when it came to requests and assistance with the whole quarantine/BOQ process. All of the staff that I had the pleasure of dealing with we're great. I can't remember all of their names, but the ones I did remember were Maisie, April, Steph, Nicole and Ben. The employees and their helpfulness is what really made my stay enjoyable. Some other items that I liked about the hotel: - My room had bar sink and they provided dishsoap/sponge to wash my own dishes/utensils. - Had a window you could open for fresh air. - Internet was pretty stable and fast enough to watch streaming services. There were some occasional disconnects but nothing big and usually came back up within a minute or two. -A/C was strong and quiet. Things I think could be improved: - Firmer bed - HD TV Channels instead of SD. Consider using an HDMI connection instead of A/V.…
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Date of stay: January 2022
Location
Cleanliness
Service
Helpful
Response from Timothy Chua, General Manager at City Garden Hotel Makati
Responded 26 Jan 2022
Dear K W, This review made our day! We really appreciate the 5-star rating and the time you took to write such a detailed review. We work really hard to offer the best service in the best possible time, so we are happy to see that reflected on your last visit. We pride ourselves on excellent service and professionalism so we are thrilled to know that you found all our staff to be accommodating, helpful, and attentive all through out your stay. It is always encouraging to learn that guests are satisfied with our rooms, food, and service as it is what we strive for every day. Your generous comments were passed on to the entire team especially to Maisie, April, Steph, Nicole, and Ben. Your review reaffirms the hard work we put in every day and this review would surely encourage them and us all to keep up the good work. I have discussed your feedback with our team and implemented new measures to avoid reoccurrence. We have also noted the other concerns and we continue to improve on them. It is our pleasure to be your home during your quarantine . Thank you so much and we look forward to welcoming you again at City Garden Hotel Makati! At your service, Maisie Joy Neneng GUEST RELATIONS MANAGER
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+1
The hotel staff was in general unenthusiastic when they were certain issues that need to be repaired in the room. Room appear to be very old and not well taken care of. I was here for quarantine so the meals were part of the package however most of them came cold even after I asked them to let me know when the meals arrived at the door because her just left outside on the chair. They make you sign a ton of documents which is fine but you would think they would live up to their side as well. It's just an older hotel and may be due to Covid they don't have train staff right now. I stayed at your sister hotel and the food was night and day. So much better. I did order some meals which you had the option to buy room service for additional charge they also came cold and we're not impressive as far as taste. If you're stuck going here sneak in some sandwiches or something for the week…
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Timothy Chua, General Manager at City Garden Hotel Makati
Responded 21 Jan 2022
On behalf of everyone at City Garden Hotel Makati, I apologize for your poor customer experience. We aim to provide the best service to all our customers, and as you can see from the other reviews, your negative experience was truly an exception. It is of deep concern that our standards were not met in your recent experience. Your feedback is a training opportunity for us as we move forward in providing the best and star service that all our guests deserve. I have discussed your comments with our team and implemented new measures to avoid reoccurrence. We have also noted the other concerns and we continue to improve on them to ensure we satisfy everyone's needs. I would like to take the opportunity to speak with you further to discuss your visit in depth. Please get in touch with me thru grm@citygardenhotels.com. Your satisfaction is our number one priority and we would love to make things right for you. It was a pleasure to serve you at City Garden Hotel Makati and we hope to see you again where you can witness the improvements we have made. Sincerely, Maisie Joy Neneng GUEST RELATIONS MANAGER
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PRICE RANGE
US$54 - US$71 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city garden makati, makati city garden hotel
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
160
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Claim Your Listing Frequently Asked Questions about City Garden Hotel Makati
Which popular attractions are close to City Garden Hotel Makati?
Nearby attractions include Century City Mall (0.2 km), Strumm's (0.3 km), and Manila PubCrawl (0.2 km).
What are some of the property amenities at City Garden Hotel Makati?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at City Garden Hotel Makati?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at City Garden Hotel Makati?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at City Garden Hotel Makati?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to City Garden Hotel Makati?
Conveniently located restaurants include Cosmic Poblacion, Firefly Roofdeck Restaurant, and Hummus Elijah.
Are there opportunities to exercise at City Garden Hotel Makati?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does City Garden Hotel Makati have airport transportation?
Yes, City Garden Hotel Makati offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Garden Hotel Makati?
Yes, dry cleaning and laundry service are offered to guests.
Does City Garden Hotel Makati offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at City Garden Hotel Makati?
The staff speaks multiple languages, including English and Filipino.