You can tell alot about hotel by the effort they put into the lobby. Great floral displays and spotlessly clean. Staff are on the ball and went out of their way to contact the conference team as I was speaking at a meeting in the hotel the next day. Rooms and room service were spot-on and they arranged transfers back to the airport on a tight timeline straight after my speaking engagement. Do leave yourself plenty - and I mean plenty of time to get to the airport. Well done to the Peninsula Manila.
I waited for almost five months to write this review about my stay.I waited because nobody really cares about reading the Hotel reviews right now since the travel is limited and the world is facing a pandemic,plus i wanted Peninsula to get full credit of my amazing stay.I am still not sure if it is the right time.I was there is February. Check in;I arrived at the hotel at around 5 am after a long flight of 15 hours from Toronto.even though i traveled Business class still due to time difference i was dead tired and was looking for immediate warm shower and a bed.I was kinda worried that i will have to sleep in the lobby of the hotel till i get my room.To my surprise they checked me into my suite at 5.30 am.i immediately figured out these guys care about their guest. Property;The property is huge,Grand lobby,Nice gym,beautiful pool,with beautiful spa.I had couple of treatments and the masseuse were very knowledgeable and professional.They have live entertainment every evening in the lobby and a bar to hangout.The only beef i have with Peninsula is they didn't have TV in the bar like any other sports bar,i was there during super bowl and no Tv in the bar.well no big deal,we north american people are crazy about our football hahahah.The breakfast was superb,there was everything one could ask for.Vida was amazing host ,i enjoy working out in the morning and then have my breakfast in casual attire so i would have it in the main dinning then in the club lounge where there is a dress code. House keeping and suite;I l prefer same person or people for my house keeping during my stay because hotel room becomes your home for whatever time you are there.The person who looked after my room was superb!!very caring,making sure the room is stocked up with water,and toiletries.I had a suite,very spacious and comfortable.beautiful view of sunrise from living room.coffee maker,bottle water,robe,slippers,all the amenities of 5 star hotel. Concierge and front desk;everyone at the front desk was amazing and always genuinely smiling,making you feel welcome. Concierge arranged for all my tours including my airport transfers. They were even handing out mask and every guest temperature was checked before entering the hotel property which i found really caring. Club Lounge;I kept the best for the last.after my meetings i use to hang out in my room or at the Club Lounge.the lounge serves real food not finger sandwiches like other hotels. WHAT AN AMAZING SERVICE!! every staff at the lounge need to be complimented,wow and wow again!!they are all out to impress the guest.my compliments to the club managers Finally SHOUT OUT TO THE MANAGEMENT STAFF for running such an amazing and tight ship.I have stayed at the best of the best hotels around the world.it is very rear to see hotel GM scouting the hotel property everyday.Not a day went i didnt see the GM walking around the hotel.That is called leadership To the staff ,thank you all and Stay safe .i highly recommend this hotel and i will definitely return.…
It was a rather difficult checkin due to their error on the booking. Once completed we enjoyed the facilities and location. Great food at the club. Superb levels of service in all respects. Thoroughly recommended.
Timeless! Had the loveliest time again, can’t wait to return! The room assigned to us has been upgraded, so yey! They also allowed a late check out. The safety measures in place were well thought of and executed properly throughout our stay, felt safe 🙂 Antigen testing is a requirement, they don’t offer in house testing but the nearest one is only 5 to 10 mins away.
Just wanted to Thank Mr Marcello and his team at Pen who arranged a cake for my friend at the last minute to wish him a Happy New Year. Such a great service to offer as we cannot be together due to covid flight ban.