New World Makati Hotel

New World Makati Hotel

Esperanza Street corner Makati Avenue Ayala Center, Makati, Luzon 1228 Philippines
Sunset View of Makati City
Traveler (2987)
Specialty Suite Balcony
Room & Suite (745)
Cafe 1228
Dining (439)

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About

4.5
#8 of 123 hotels in Makati
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Arriving at the lushly landscaped New World Makati Hotel, your first impression will be the warmth of friendly staff welcoming you to our luxury, 5-star hotel in the heart of Makati. Step inside and you’ll find 580 modern guestrooms, suites and executive floor accommodation all designed for your comfort, convenience and efficiency – and everywhere you turn you’ll find service that is natural, engaging and never intrusive. Makati is one of 16 cities that comprise Metro Manila, and is the financial and commercial hub of the capital. Known as “The Wall Street of the Philippines,” it is home to the Philippine Stock Exchange, embassies, multinational corporations and corporate offices. Nearby are the fashionable Glorietta and Greenbelt Lifestyle shopping complexes, plus local shops and boutiques, making the hotel a perfect base for both business and leisure travelers. Conveniently, we’re just 30 minutes from Ninoy Aquino International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bowling offsite
Entertainment staff
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Paid internet
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Pool / beach towels
Swimming pool toys
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Evening entertainment
Walking tours
Nightclub / DJ
Video game console
Babysitting
Children's television networks
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Value
Great View
Languages Spoken
English, Chinese, Filipino, Japanese

Location

Esperanza Street corner Makati Avenue Ayala Center, Makati, Luzon 1228 Philippines
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
Ninoy Aquino Intl Airport
Ayala
10 minManila Metro Rail
Magallanes
13 minManila Metro Rail
4.5
4.5 of 5 bubbles7,548 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled in the heart of Manila, New World Makati Hotel offers an inviting atmosphere that blends contemporary comforts with a touch of antique elegance, according to guests. While some suggest the rooms could benefit from modernization, many appreciate their cleanliness and comfort. The hotel's prime location near shopping and dining options, along with its commendable service and amenities, consistently receive acclaim from travelers. However, critiques occasionally emerge regarding the perceived value, with some aspects like food pricing and laundry service falling short for some guests.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Abundant

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7,548Reviews49Q+A100Room tips
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Detailed Reviews
Venture479947 wrote a review Jan 2020
5.0 of 5 bubbles
Really recommend this hotel for an urban getaway. It is right smack in the central business district but once inside you are transported into a serene and elegant hotel. The lobby was minimalist but was quite relaxing since it was not crowded with people lounging around (hence not noisy). The location is convenient enough that if you want to go to the malls or enjoy dining outside of the hotel all you have to do is cross the street. It was a well-deserved break without the hassle of driving or flying our of the metropolis.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNWMH, General Manager at New World Makati Hotel
Responded Jan 28, 2020
Dear Venture479947, Thank you very much for having taken the time to review our hotel and for the excellent rating you gave our property. We are happy that you enjoyed your 'well-deserved break' with us and are grateful to you for recommending our hotel to others. We look forward to welcoming you back! Sincerely, M. van Mierlo, General Manager
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Caroline P wrote a review Jan 2020
Sydney, Australia
5.0 of 5 bubbles
First time staying at New world and I would highly reccomend this stay. From the first we approached for check in greeted by a friendly staff member named EJ and redirected to the club check in was smooth and welcoming. Kat checked us in and was warm and accommodating. We asked for a late check out and was granted with ease. First we had the afternoon tea and was so nice after a long day of travel, we missed out on the happy hour, but next we had breakfast. There is a continental buffet with an option to order hot meals but the buffet was more than enough, next time we will try the hot food. Compliments to the Chef Vince and the staff who are attentive and replenished the food and cleared plates with ease. Thank you to Rizza for all her help and to Josephine the manager for providing a great ambience and area for enjoying the food and views of Makati. Good job to Crissie, Charlene, Michelle, Karla, JonJon and Val. Will definately be staying here again.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNWMH, General Manager at New World Makati Hotel
Responded Jan 13, 2020
Dear cjmpenafiel, Thank you for taking the time to review our hotel and sharing your experiences at our Resident Club. I am happy to hear that you had an amazing stay and that you enjoyed our facilities and the level of service of our staff. Please rest assured that I shall pass on your kind words of appreciation to the Residence Club team, every one of whom we are truly proud of. We look forward to welcoming you back. Sincerely, M. van Mierlo, General Manager
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Patricia C wrote a review Feb 2020
5.0 of 5 bubbles
Meryll’s service was commendable. She was attentive to all of our concerns. She made sure our water and wine glasses were never empty and took all of our used plates promptly. Food selection was top notch! Salmon sashimi is fresh and fatty. Cafe 1228 is and always be our go to for celebrations and get togethers. This place is highly recommended.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNWMH, General Manager at New World Makati Hotel
Responded Feb 10, 2020
Dear Spakrytunaa, Thank you for taking the time to share your dining experience in our Cafe 1228. I am pleased to note that you enjoyed our food selection and appreciate the service of our team. Please rest assured that I have passed on your kind comments to Meryll, whom we are proud of. We are grateful for your continued support and are looking forward to welcoming you back. Sincerely, M. van Mierlo, General Manager
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CuteCKuleet wrote a review Feb 2020
3.0 of 5 bubbles
My friend stayed on this hotel for 7 days in Makati and we accomodated her.
Location is great as Greenbelt is near and you can enjoy different kind of food you’ll crave for.
Room is standard and clean, my friend specifically like their pillows to which we requested to buy some that costs Php3600, unfortunately they dont have stock and didnt even allow us to buy even the old ones.
Amenities are ok. The gym, sauna and pool are great.
The bar at the lobby is a good place to unwind as well but since greenbelt is so near you will prefer to hop on any bars at greenbelt.
One not so good experience is that they dont have grab/ taxi service. My friend need to get out one day and needs a cab but the hotel staff at the door didnt manage to assist her to get a cab or requeat for a grab ride. She end up calling me to book a grab for her.
Over all the stay were fine, services are great as well except for the door man that fails to get my friend a ride.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNWMH, General Manager at New World Makati Hotel
Responded Mar 2, 2020
Dear CuteCKuleet, Thank you for having taken the time to review our hotel and for sharing your feedback. While we are happy to hear that your friend liked our pillows, we regret that we did not have enough spares to sell her some. We likewise regret that our staff at the entrance of the hotel failed to get her a taxi or Grab service. Please extend to your friend our apologies for any inconvenience caused. We hope you and your friend will come again and visit us. Sincerely, M. van Mierlo, General Manager
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Net S. wrote a review Sep 2021
4.0 of 5 bubbles
I was happy with the size of the room I got. It is ideal for a 10-day quarantine. My favorite spot in the room was the couch by the window. I like how the staff value each guest checked in by accommodating to basic requests and needs. During 3rd or 4th day of my quarantine, the manager in charge, Her name was Christine, even called to check if everything was fine and assured that if there is anything I need, do not hesitate to call. I enjoyed the meals served. The portion of food was just right.

Suggestions for improvement:
1. It would be nice to place a subtle fragrant air freshener in the bathroom to have a pleasant smell. The floor and walls are marble so the bathroom smells like the cleaning agent used for marble.

2. It would be nice to update the guest room's look and furniture because it does seem outdated and the color scheme is a bit dark.

Overall my stay was satisfactory. To all the hotel staff, keep up the good work and may the Lord Jesus bless you a hundred fold.
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Date of stay: September 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nantha Kumar, Other at New World Makati Hotel
Responded Sep 14, 2021
Dear netvsev, Thank you very much for sharing your feedback and choosing New World Makati Hotel for your quarantine stay. We are pleased to learn that you find your overall stay satisfactory and our associates accommodating. We also appreciate your kind suggestions which we will use to further improve our services and facilities and ensure a comfortable stay for our guests. Once again, thank you for your comments and we are looking forward to welcoming you back on your next visit. Sincerely, Nantha Kumar Hotel Manager
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Jason B wrote a review Jan 2020
Melbourne, Australia
5.0 of 5 bubbles
This was our third trip to New World and the third time we've been really happy.
We stay in the residence club rooms on level 24 and 25. It's like a hotel within a hotel, with dedicated staff. The rooms are modern, spacious and clean. There is a good buffet breakfast included. But most of all it is the staff that make a difference. Steven and the residence club team are exceptional. After only a day or two they know your name, so the service is very personal.
I can't speak highly enough of this team.
New World also offers great value for money - especially when compared to other 4 and 5 star hotels in the area. Its also the best located hotel in Makati being directly across from Greenbelt. Easiest pedestrian access to all the malls, bars and restaurants.
Tip: take the residence club package. For the price of breakfast for two you get breakfast, a room upgrade, free afternoon tea, and free happy hour drinks and canapes.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNWMH, General Manager at New World Makati Hotel
Responded Jan 9, 2020
Dear 755JasonB, Thank you for having taken the time to review our hotel. We sincerely appreciate the excellent rating you gave on our services and facilities. More importantly, I am happy to hear that you had been really happy with your stay with us. Your kind comments about Stevene and the rest of our Residence Club team are likewise much appreciated and have been shared with them. They do make us proud indeed! Again, thank you for your feedback and your continued support. We look forward to welcoming you back! Sincerely, M. van Mierlo, General Manager
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Son_UK22 wrote a review Mar 2020
5.0 of 5 bubbles
We stayed for a few nights, in the New World Makati and really enjoyed it.
As we had access to the club lounge, we had fabulous breakfasts there- the hot breakfast items from the a la carte menu were delicious.
A special mention to Wilson, Marian, Michelle, James, Yhe, Jon, Giselle, Liza, Kat, Val, Vince, Karla, Michelle, Charlene, Chef Geraldine and Josephine. They looked wonderfully after us, and nothing was to much asked for. They were super attentive, courteous and extremely helpful.
The executive rooms had (in comparison to the superior ones) a sliding door between bathtub and bed, which we didn‘t enjoy as much as the proper „bathroom walls“ as there was a lack of privacy...
However- they were on higher floors, so the road and construction noise (yup- 24hrs building site opposite) was not as loud.
Due to the fabulous staff and service however, we‘d return in a flash!!
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Room on a higher floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNWMH, General Manager at New World Makati Hotel
Responded Apr 5, 2020
Dear Son_UK22, Thank you for having taken the time to review our hotel and for sharing your feedback. I am very pleased to hear that you enjoyed your stay with us and that you were happy with our Club lounge facilities as well as the services extended by our Residence Club team. Please rest assured that I have shared your kind words of appreciation to every one of our staff. We are truly proud of them! We look forward to welcoming you back after the current situation and when things have are back to normal. In the meantime, please stay safe and healthy. Sincerely, M. van Mierlo, General Manager
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Antonio E wrote a review Jan 2020
5.0 of 5 bubbles
It was our first time in this hotel and we are amazed with the service and we are glad that we tried it here..We are very much satisfied that we chose this hotel for my husbands birthday celebration. We availed the residence club rate and the room was perfect and clean, What really amazed me was the Staff and the service at the residence club, They will make you feel comfortable and treat you as a VVIP or much better as family. Special Mention to these awesome and lovely staff: Rizza, Karla, Kat, Criszia, Cheska, Jonjon, Gizelle, James, Wilson and to their Manager Josephine, Stevene, Val, and Charlene. The food also was very delicious prepared by the wonderful chef geraldine and Chef Vince. We will surely suggest this hotel to our friends to try it. If i can rate the hotel 100 i would gladly do it. Thank you new world Makati Hotel.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn T wrote a review Feb 2020
Las Cruces, New Mexico
5.0 of 5 bubbles
Not enough nice things to say about this place. Convenience: so close to the airport (less than 5 miles); walk outside the doors and you are in the heart of the best part of Manila for shopping and dining. The included breakfast, tea time and cocktail hour add incredible value to an already comfortable experience. In the Living Room where breakfast is served, Rizza is quick to address your every dining need and keeps the custom made coffee flowing. I had an expertly prepared sunny side up egg made by Chef Vince; no runny whites here! Delicious native foods (suman, longanisa, adobo) are on offer as well as staples from around the globe: Chinese, Japanese, lots of cheeses and cold meats, bread to rival that I’ve had in Paris and Rome... and of course, fruit! Ripe mangoes, pineapples, and watermelon juice were among my favorites. Every single person I’ve met here has been friendly and gracious; I remember Giselle and Steven being particularly helpful. Even the security screening was done with a smile. I have been traveling to the Philippines for nearly 30 years; I cannot say that I have stayed in a cleaner, more comfortable or friendlier place than M New World Makati.
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNWMH, General Manager at New World Makati Hotel
Responded Feb 22, 2020
Dear Marilyn T, Thank you very much for having taken the time to review our hotel following your recent stay. We sincerely appreciate the excellent rating you gave on our facilities and services. It is certainly great to know that you enjoyed your stay with us. Please rest assured that your kind words of appreciation have been shared with everyone of our staff. They are certainly our assets and we are proud of all of them! We look forward to welcoming you back! Sincerely, M. van Mierlo, General Manager
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sim0nerenzetti wrote a review Jan 2020
Singapore, Singapore
2.0 of 5 bubbles
(i) Air conditioning in the room was set at 21.5 degrees, which is basically freezing cold. I turned it off/adjusted temperature a few times but as soon as I left the room and came back after few hours, the temperature was back to 21.5 degrees (apparently this is the default temperature). It was definitely too cold in the room and I was not comfortable at all.
(ii) The bathtub was definitely not appropriate for a five star hotel. It was small, low and overall not looking "premium" enough as you would expect in such kind of hotel.
(iii) Snacks and bottled water available in the room were unreasonably overpriced: 300 PHP for a chocolate tablet, are you serious?
(iv) Our flight was delayed and because of that we were able to reach the hotel in the morning next day rather than the night before. Nevertheless we were charged 4,689 PHP for the room even though we did not check in the night before. You do not expect this kind of treatment from a five star hotel.

Overall my experience at New World Makati did not match my expectations considering the price I have paid for the services and the level of the Hotel (5 stars).
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Review collected in partnership with this hotel
Date of stay: January 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNWMH, General Manager at New World Makati Hotel
Responded Jan 26, 2020
Dear sim0nerenzetti, Thank you for taking the time to share your feedback. I regret to hear about the various concerns you experienced. Please accept my apologies for any inconvenience caused. I hope you will give us the opportunity to welcome you back and provide you a better experience. Sincerely, M. van Mierlo, General Manager
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Answer from Mark F
Singapore, Singapore510 contributions192 helpful votes
No. Normal hotel rooms. Laundry service will be at normal hotel prices. Mark
Answer from Bodeek53
Sydney, Australia71 contributions19 helpful votes
I can’t answer your question and totally agree with you that not only in the kitchen section but everyone should wear a name tag. I usually ask their names or let them write their names on a note. Maybe it’s the hotel policy that employee should not wear name tags.. not sure if it is .. sorry mate
uniQa asked a question Nov 2019
Makati183 contributions32 helpful votes
Does the hotel have a play room with free access to hotel guests?
Answer from Sanjeev V
Baulkham Hills, Australia46 contributions4 helpful votes
I did not see any!!
GlassJoe7 asked a question Aug 2019
Toronto, Canada718 contributions20 helpful votes
Do this hotel have a smoking area?
Answer from Ronlarrew
1 contribution
I did see one smoking area in the lounge on 24th floor. Some guest were sitting in the outside garden having a smoke between their meals. So I would assume their is a designated smoking area in the main restaurant 1st floor providing these facilities for hotel guest.
anna marie p wrote a tip Jul 6
2 contributions
5.0 of 5 bubbles
"Stay at New World Makati best place to stay."
Read full review
Julls L wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"All the staffs in this hotel is very accommodating and will assist you as long as they can. Thank you for wonderful experience 🥰"
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Coastal00874530398 wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Book early in the peak season and over weekends "
Read full review
Bernadette Alisson wrote a tip Jun 2024
5 contributions
3.0 of 5 bubbles
"Not really acceptable"
Read full review
Tony P wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Highly recommended to all travelers and locals that would like to experience exemplary service and affordable. NEW WORLD HOTEL MAKATI"
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Not the right property for you?
There are more places to choose from in the Makati area.
PRICE RANGE
₱5,536 - ₱7,401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance makati, makati renaissance
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
580
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NEW WORLD MAKATI HOTEL - UPDATED 2024 Reviews & Price Comparison (Philippines) - Tripadvisor

Frequently Asked Questions about New World Makati Hotel
Which popular attractions are close to New World Makati Hotel?
Nearby attractions include Greenbelt Chapel (0.2 km), Greenbelt Mall (0.2 km), and Greenbelt Park (0.2 km).
What are some of the property amenities at New World Makati Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at New World Makati Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at New World Makati Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at New World Makati Hotel?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to New World Makati Hotel?
Conveniently located restaurants include Cafe 1228, Circles Event Cafe, and Lobby Lounge at Makati Shangri-La, Manila.
Are there opportunities to exercise at New World Makati Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does New World Makati Hotel have airport transportation?
Yes, New World Makati Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at New World Makati Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does New World Makati Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at New World Makati Hotel?
The staff speaks multiple languages, including English, Chinese, Japanese, and Filipino.
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