I stayed in this hotel for more than 2 months and not a single time did I have an issue. I'm very picky and particular, but if i even had a single concern it was addressed by their staff swiftly. Executive lounge is accommodating, and has great food. Breakfast is great, lots of choices and even after 2 months they still served something new everyday. Bar and cafe is perfect, has great meals and their coffee is one of the best in Metro Manila. Most of all i really appreciate their staff. To mention names will be unfair because everyone I interacted with during my long stay really went above and beyond, like cafe staff coming to me on their own and giving me new drinks to try, housekeeping making sure my requests were met, concierge themselves looking at every taxi/grab i alight to check if i left anything, and everyone took care of me and made my stay in the hotel feel like home. Seriously no complaints and i plan to come back again!…
From reservation to checkout, everything was wonderful. Staff was so helpful especially Deo and Anne. Food was amazing too! Everything was fresh! Especially loved the desserts. And the soft drink bar too!
This is my third visit since Dec 2021, and all I could say that all dining experiences were great. Consistently delicious food and excellent customer service. Jen from reservations always made it easy to reach out. She’s highly accommodating and helpful. Jascha and Alwin were highly attentive to our needs. They always smiled, asked if we needed anything, and were friendly. 2 thumbs for an excellent service.
We had a pleasant breakfast thanks to Mr. Deo. Pre-pandemic, my hubby used to stay here at least once a month for work. He especially likes the freshly squeezed juices (beetroot, etc), laksa and the japanese food selection. Today is the first time we came back since the pandemic. By chance, we came across Mr. Deo who turned out to be the one in-charge of the fresh juices. He explained why they were not yet part of the breakfast selection. We hope that when everything goes 100% back to normal soon, the aforementioned selection will be offered again. They were really one of the comfort food and drinks which the old patrons of this hotel look forward to. I stayed in Shang BGC prior to my weekend stay here, and the breakfast selection here is much better. Special shout-out again to Mr. Deo and the others on duty today for the good service and extra pastry treats! Keep up the good work!…
Once I upon walking in to my table I feel like a vip guest to the hotel at breakfast always there for my needs like coffee clearing out my plates and replacing them which is the best and great service always freindly and while I was walking to my table they ask about my safety when walk on the stairs to my table 😀 again wake up to a jet lag and getting great services thank u both for making this wonderful experience telling my freind back home in Australia to come here thank u Mark and Rem 5 star 🌟
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