Valero Grand Suites is one of the accredited hotel for Quarantine. My experienced was not good as the other guest. 1st They did not give instructions or note that all the guest coming from the Airport should check-in at the parking lot or at the back of the hotel. 2nd Once you arrived at the parking lot, guard will assist your luggage with no trolley, poor customer service. 3rd When i reached the Lower ground to check-in and while waiting for the elevator, I felt that, PARANG COVID POSITIVE AKO. ano ba yan. Anyway maybe it's Hotel protocol. I understand that. Just want to compare, when I check-in at UAE hotel, I check - in at the Hotel Lobby. 4th When I arrived at the hotel room, the bedsheet was not clean. 5th I will not recommend this hotel to my friends and relatives.…
It was a good hotel. The room was spacious and clean. Food chains nearby and resto. The staff are very accommodating. There is a drug store across the street. The wifi is strong and the bed is comfortable to sleep with.
Bedroom quality was good. Just not 100% on the cleanliness. Happy with the service as staff were all very friendly. Food- qty vs price vs qlty, not good. Quality of some renovations aren't 100% either but it's bearable. Except the water part as it kept seeping out of the shower due to poor leveling of the tiles. Sealants weren't neat (patch work).
6-star service. It was a painless week-long quarantine because of Grand Valero Suites' staff - they make the hotel. Kudos to the Front Office team: Jana, Jerome, Sarrah, and Manuel from Security. Love how you guys operate and delivering it with grace and smiles in these crazy times is the highest level of service received.
This is my go to hotel whenever I am in Manila. I feel safe and secure in the area plus the fact that I always receive good service from the staff of Valero Grand Suites, Makati. In this recent stay, I encountered some problems but the staff sees to it that it gets solved right-away.
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