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Fersal Hotel Neptune Makati

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107 Neptune St, Bel-Air II, Makati, Luzon Philippines
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Traveler (15)
Room & Suite (12)
Dining (2)

About

#68 of 134 hotels in Makati
Location
Cleanliness
Service
Value
FERSAL HOTEL - NEPTUNE, MAKATI is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff, ensuring that you'll be in very competent hands during your stay. With a strategic location right in the heart of the business and commercial capital of the Philippines, our discount hotel in Makati City is the ideal jump-off point for your business or leisure trip. It is a stone's throw away from a manifold of premier shopping, dining, and entertainment establishments. With our combined features of inviting lodgings, impeccable service, and proximity to almost everything, FERSAL Hotel - Neptune, Makati is the easy choice for business or leisure travelers on a budget.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Business Center with Internet Access
Massage
Baggage storage
Concierge
24-hour front desk
Parking
Wifi
Coffee shop
Restaurant
Complimentary instant cofffee
Special diet menus
Convenience store
Newspaper
Laundry service
Ironing service
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Room features
Desk
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
Bath / shower
Complimentary toiletries
Bottled water
Wake-up service / alarm clock
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Good to know
HOTEL CLASS
Languages Spoken
English, Filipino
70Reviews2Q+A18Room tips
Traveler rating
  • 4
  • 28
  • 20
  • 9
  • 9
Time of year
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Language
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Popular mentions
Tommy B wrote a review Mar 2021
Dumaguete City, Philippines77 contributions27 helpful votes
Pluses: extremely friendly and courteous staff, from the manager to the receptionists, guards, housekeeping staff always ready to assist where necessary. Rooms are very big and comfortable. Minuses: rooms being cleaned and bed sheets changed only every two days. This was the very first time I encountered this in a 3-star hotel anywhere in the Philippines. Booking.com included breakfast (Continental, Asian, American) in the price, but the hotel has no restaurant. Coffee mugs and water cooker available in the room, but no coffee, sugar, creamer or bottled water. Summary: the pluses exceeding the minuses, I will return, health requirements allowing.
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Date of stay: March 2021
Value
Cleanliness
Service
Room Tip: Front side rooms to noisy, back rooms OK
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Aaqarsh Aiyyar wrote a review Apr 2020
Chennai (Madras), India2454 contributions624 helpful votes
I stayed in this budget hotel for a couple of nights. The complimentary breakfast served at the room had limited vegetarian options. The location is strategic and the hotel provides access to numerous shopping experiences and restaurants in Makati City.
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Date of stay: December 2019Trip type: Traveled on business
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Response from M Grace Del Rosario, Marketing at Fersal Hotel Neptune Makati
Responded 23 Dec 2020
Dear AaqarshAiyyar, Greetings from Fersal Hotel Makati Bel- Air! Thank you for staying in our hotel and taking time to make a review. We are happy to know that despite the pandemic you were able to have a safe stay in our hotel. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We are looking forward to welcoming you back. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-89122691/ 89112161/ 09228572543/ 09277210578. Best regards! Ace Del Rosario, DOSM
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Andrews G wrote a review Nov 2019
1 contribution1 helpful vote
I commend the respect and friendliness of the staff most especially the reception and housekeepers who easily responded to my requests. You guys are so amazing! Some fixtures needs of renovation but still you can sleep well. I am not after to the amenities but rather to their service. 😊 I will surely comeback here. God bless you all! Ps: Thanks, to the pretty small girl on the reception and to the guy who helped me i forgot their names but they really did a great job. See you guys again soon!
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Date of stay: November 2019Trip type: Traveled solo
1 Helpful vote
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel Neptune Makati
Responded 29 Jan 2020
Dear Andrews G, Greetings from Fersal Hotel Makati Bel- Air! Thank you for staying in our hotel and taking time to make a review. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We are looking forward to welcoming you back. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-89122691/ 89112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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Lee Majors wrote a review Jun 2019
Baguio, Philippines366 contributions95 helpful votes
Right where the action is, at the heart of Makati's bustling night life. I was given a really nice room worthy of its rate that Saturday night where the whole of Makati was packed. Nothing extra ordinary about this place except for the parking that is extraordinarily small. No breakfast whatsoever. Lobby too small and I do not recall anuone who gave an exemplary service.
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Date of stay: January 2019Trip type: Traveled solo
1 Helpful vote
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel Neptune Makati
Responded 4 Jul 2019
Dear profleemajors, Greetings from Fersal Hotel Makati Bel- Air! Thank you for staying in our hotel and taking time to make a review. We truly appreciate your good comments. We have taken note of your concerns. Rest assured that your feedback is well noted and it will help us in improving our services further. We really look forward to your future stays with us. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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theroyalputri wrote a review Jan 2019
Metro Manila, Philippines300 contributions57 helpful votes
Best thing about Fersal Neptune is their location. It is right smack at the centre of Makati Avenue - a stone's throw from a new mall, public transport available right in front, banks and restaurants all over the area. This branch has been there for the longest time. Never tried it until last December - twice. The room interiors are not new especially those in the first two floors. But the AC works well and there's hot water in the shower. Each room has a small ref and percolator for hot water. You may opt to have breakfast with your room rate. Room rate is reasonable. Basic but it delivers the necessary stuff. Wifi is quite weak though.
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Date of stay: December 2018
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Breakfast though basic is good.
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel Neptune Makati
Responded 10 Jan 2019
Dear theroyalputri, Greetings from Fersal Hotel Makati Bel-Air! Thank you for staying in our hotel and taking time to make a review. We are pleased to know that you found our hotel well situated. We appreciate your valuable feedback as this will certainly allow us to further improve our facilities and services. As for the wifi, we will course it to our IT Department to make a test as to the source of slow or no connection. We hope to welcome you back on your next stay. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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PRICE RANGE
US$33 - US$45 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Fersal Hotel - Bel-Air
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
47
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Frequently Asked Questions about Fersal Hotel Neptune Makati
Which popular attractions are close to Fersal Hotel Neptune Makati?
Nearby attractions include Century City Mall (0.1 km), Strumm's (0.3 km), and Manila PubCrawl (0.2 km).
What are some of the property amenities at Fersal Hotel Neptune Makati?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Fersal Hotel Neptune Makati?
Guests can enjoy free breakfast, an on-site restaurant, and free instant coffee during their stay.
Is parking available at Fersal Hotel Neptune Makati?
Yes, free parking is available to guests.
What are some restaurants close to Fersal Hotel Neptune Makati?
Conveniently located restaurants include Cosmic Poblacion, Firefly Roofdeck Restaurant, and Hummus Elijah.
Which languages are spoken by the staff at Fersal Hotel Neptune Makati?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Fersal Hotel Neptune Makati?
Many travellers enjoy visiting Bonifacio High Street (3.0 km), Casa Manila (6.3 km), and Fort Santiago (7.0 km).