Booked and PAID for a Smart Deluxe Room (25 sq meters). They placed us at a room that is IDENTICAL TO A MINI DOUBLE room, they themselves said the size of our room is 18 sq meters which is exactly of a mini double but they keep insisting that they gave us the smart deluxe room that we paid for. So you mean to say, we were at a room that looks exactly like their mini double room and also the same size of their mini double room but still apparently was staying and being charged for a “smart deluxe”?! THIS PLACE IS A SCAM!! Read multiple reviews on other travel sites sharing this same experience. (See photo for reference) Also we were told that our room was being cleaned and will be transferred to a bigger room only to find out 2 HOURS LATER that the hotel is actually fully booked and there is no room for us to transfer to. We arrived around 5pm at the hotel and our room wasn’t even ready! The receptionist just said sorry and expected us to wait in the lobby that was hot and there wasn’t even enough seats to accommodate others who were ALSO WAITING for their room. AC was not working properly. WIFI was not working properly. Rooms were too small and poorly built that we could hear other guests in the room beside us. Went to the reception area around 8pm to complain AGAIN but there was already another enraged guest complaining that their AC wasn’t working properly and that she found a used condom in their room. DISGUSTING!!!…
Upon check in, my room requested was not provided, however, Rod came to the rescue with an upgrade and Las Vegas like service. He understands the meaning of customer service and retention. Kudos! 🙏🙏
The Philippines is a great place to be in regardless of where you go but at the Mini Suites the hospitality feels unparalleled to any other place. I would like to truly commend the concierge there by the name of Rod, Rod went above and beyond his duties and service to Eton Tower. They are lucky to have this great guy, God bless bro and thank you again for everything you did for me.
The place very nice and very clean! The staff are amazing! Rod is amazing! will definitely come back again. The room is nice and the bathroom is one of the cleanest. My stay has been comfortable and I was able to sleep peacefully.
After a long day, it was just relaxing and peaceful! The staff were all warm and accommodating! Had a great stay! It gave me that feeling of a little home away from home. If you are looking for a cozy room, safe, accessible and convenient this place is 👌.
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