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Pastor St Gulod Labac, Batangas City, Luzon 4300 Philippines
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Room & Suite (26)
Dining (19)

About

#1 of 26 hotels in Batangas City
Location
Cleanliness
Service
Value
PonteFino Hotels presents options for leisure and business travelers with three (3) accommodation types catering to both long and short staying guests: (1) Pontefino Hotel, (2) Pontefino Residences, and the newest (3) Pontefino Suites. Considered as the most premier hotel in Batangas City, Pontefino is the preferred venue for social and business functions. For more details about accommodation options and event packages, visit the hotel website or follow social media pages. PonteFino Hotels is part of the growing community built within PonteFino Estates - Batangas.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Car hire
Conference facilities
Banquet room
Valet parking
Wifi
Hot tub
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Bottled water
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Filipino

Location

Full view
154Reviews5Q+A40Room tips
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Mugoblazter wrote a review May 2017
Manila, Philippines18 contributions9 helpful votes
Not a lot of choices in the area but they are the only better option. The lobby is clean and airy. The staff are amazingly courteous! The food in the lobby restaurant is good and they have a nice mix of local, Asian and Western dishes, not expansive but should be enough not to get you bored eating there everyday. The crispy pata and kare-kare are good. The rooms are a little dated. the curtains in my room has some nasty stains and the bath tub shows her age because of dark spots all over. They do not have a mini bar but the free coffee (in sachet) is actually good. My only complain was when we were there the elevators were not working, and I got a room on the 4th floor! Probably the reason why we got really reasonable rates on the rooms.
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Date of stay: May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 6 Jun 2017
Hello Mugoblazter, Thank you for your positive review of Pontefino! We are delighted to hear you had a comfortable stay and enjoyed our chef's favorite dishes. On your next visit, we do recommend staying in our new suite rooms which has an overlooking view and access to an exclusive pool. Looking forward to welcoming you back soon in Batangas! Sincerely, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Magpile S wrote a review May 2017
Al Khor, Qatar129 contributions26 helpful votes
The food and its presentation is very good. There is a good view of the hotel premises, pool, lobby, etc., Excellent cooking, the price, however, is a bit high. Generally good experience and service. Cathy entertained us very well.
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 6 Jun 2017
Hi Magpile S! Thank you very much for taking the time to share your feedback of your recent stay. Your positive feedback will further motivate our team to constantly upgrade our service standards. Looking forward to welcoming you back to Pontefino Hotel soon. Sincerely, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark P wrote a review Apr 2017
312 contributions82 helpful votes
Best hotel in Batangas with brilliant staff and a nice lounge and restaurant. breakfast is also good with plenty of variety including a a la carte menu to complement the buffet. Rooms are basic but clean and quiet and you will get a good nights rest for sure. Make sure you get a corporate rate otherwise this hotel is VERY Expensive for a provincial hotel in the Philippines.
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Date of stay: May 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 6 Jun 2017
Dear Mark P, Thank you for taking the time to share your experience. We appreciate your compliments and are glad that our facilities and services met your standards. I hope that chances will take you back and we may welcome you again in Pontefino Hotel soon. Best, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claude wrote a review Apr 2017
Cebu City, Philippines206 contributions19 helpful votes
We ate here for lunch and we did not stay at their hotel. Food is a so-so. I gave it a 3 and it needs improvement. But the place is nice with a nice pool. Amenities are clean and the staff needs a lot of traininh though. We ordered coffee and it took them a while to serve it. I don't know if the place is relatively new or already a fee years old since I can see a lot of residential areas not yet occupied. Their reseidences are so colorful and will make you feel like you are in Europe. A great photo op but you need prior consent since it's a private residence.
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Date of stay: April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 6 Jun 2017
Hello Chlodred1978, Thank you for taking the time to share your experience. It was unfortunate that your had very limited time and was not able to enjoy our facilities overnight. We appreciate your compliments on our Residences, which incidentally is also a part of the expansive community within Pontefino Estates. We look forward to welcoming you back in Pontefino Hotel soon. Thank you! Regards, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shaun S wrote a review Mar 2017
Darwin, Australia124 contributions62 helpful votes
The service is excellent and everyone friendly. Rooms were basic but clean. We did stay in the original building. Breakfast was good and they do a great omelette. Good location. The coldest drinks I have ever had in the Philippines great. Well done Pontefino's
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 6 Jun 2017
Hello Shaun S! We are delighted to hear you were overall pleased during your stay and had good memories to share. Your feedback will be shared with the team to further motivate us to elevate our service standards. We trust that your experience will bring you back to Batangas! Looking forward to welcoming you back in Pontefino Hotel soon. All the best, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ceejay E wrote a review Mar 2017
Carmona, Philippines9 contributions4 helpful votes
My niece got married in Batangas City 3 weeks ago and we stayed in this hotel for two nights. We had a great time as the reception was very accommodating. The staff are evidently trained to provide great customer service. The pool was welcoming and clean. They provided towels for free as well. Breakfast was a little disappointing though as there are very few choices for a place where good food is known for. Overall, the experience was good and I would recommend this hotel to my family and friends visiting Batangas City.
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 6 Jun 2017
Dear Ceejayeje, Thank you for taking the time to share your feedback. We are delighted to hear you had a memorable stay with your family. Rest assured that our F&B team is working on improving our breakfast spread to ensure a pleasurable stay for all guests. We look forward to welcoming you & your family soon for one of your future weekend getaways. Sincerely, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexander_Cua wrote a review Mar 2017
12 contributions10 helpful votes
First I would like to point out the positives. Good and courteous staffs, well secured as it has its own gate and fair facilities. The bad? - No wifi connection in all of their rooms, you have to bring your own LAN cable or wireless router to connect to their internet, or you have to go to the lobby to get the wifi signal. On my next visit, they already provided me a wireless router and that is because I complained on my first visit. - No outlets beside your bed so you have to stand and go to the desk or TV to charge your phone or laptop. -Shampoo and soap smells the same, so better bring your own toiletries - Location - you have to bring your own car if you want to outside late at night. You cant just walk outside as its too and there are not a lot of taxis roaming. - TOO
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Date of stay: November 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 6 Jun 2017
Dear Alexander_Cua, Thank you for your compliments on our service. We regret to have failed to meet your expectations during your visit. Your comments are well noted and will be discussed with the team to see how we can better improve our product and service standards. We hope to have the chance to welcome you back at Pontefino Hotel soon. Sincerely, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tin A wrote a review Jan 2017
Luzon, Philippines1 contribution2 helpful votes
Booked a Premium Room from Jan. 28 to 29 to attend a wedding. Had an enjoyable stay, although there was some confusion over extra beds for our daughters. The receptionist (Grace) and all the other staff were courteous and welcoming. Our room was spacious and had good AC, a flatscreen TV with cable, a coffee maker, and a minibar. Bathroom amenities were OK, but only 2 pieces of each consumable (toothbrush, toothpaste, soap, etc.) were provided although we paid for 4 adults. Buffet breakfast the next morning was very good, there were several options including garlic rice, scrambled eggs, pasta Alfredo, meat loaf, dried fish, pancakes, three different kinds of bread, pancit, and so forth. We had fun swimming, too! Towels are provided for swimmers. All in all we had a great time
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Date of stay: January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 31 Jan 2017
Hello Tin A! Thank you for sharing your experience with us. We are pleased to hear your family enjoyed our leisure facilities and the breakfast spread during your stay. Grace and the team will be delighted to hear about your commendation. Rest assured that we have taken note of your comments with regard to room amenities and services and are actively working on improving standards to ensure guest satisfaction. Again, thank you for taking the time to give us your insights and feedback. We look forward to welcoming you and your family at Pontefino again soon. All the best, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
K M wrote a review Jan 2017
Metro Manila, Philippines471 contributions115 helpful votes
+1
Unfortunately this is the only good hotel in Batangas City. The twin rooms are quite big but interiors, set up and lightings are really old styled already. Bathroom really needs renovation and cleaning. It's no advisable to use the bath tub! The lights are ao dim that you can't hardly see yourself when you are doing make up. Towels looks old. There are no other restaurant but the lobby. Process of checking out is not so smooth. This hotel is fully booked during peak season (holy week, christmas and new year). But is ok during the rest of the year. Suggest you try airbnb in Batangas City or book the suite rooms for better experience.
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Date of stay: December 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 31 Jan 2017
Dear K S, Thank you for sharing your experience with us. We appreciate your feedback regarding our room facilities and check-our process. Rest assured that your comments have been escalated to the concerned departments and will actively find ways to avoid recurrence and/or improve guest experience. We are delighted to hear your recommendation of our newest wing, i.e. Pontefino Suites. It will definitely upgrade your hotel experience should you decide to visit Batangas again soon. Sincerely, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andjac8155 wrote a review Dec 2016
Hong Kong, China1 contribution1 helpful vote
The good. , great friendly staff, large rooms , comfy beds. The bad, bathroom in desperate need of upgrade , felt like motel 6 in the 90's , big venue for local weddings etc so be ready for loud ongoing microphone checks at 6.35am . The ugly Food , while great serving staff they are let down by a poor kitchen that could start with a new exec chef
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Date of stay: December 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from DONNA S, Manager at Pontefino Hotels
Responded 31 Jan 2017
Dear andjac8155, Thank you for taking the time to share your experience with us. We greatly value your feedback and are grateful for your insights, especially regarding our room facilities, service standards and food options. Thank you for bringing your concerns to our attention which will allow us to improve specific areas that ensure further guest satisfaction. We look forward to welcoming you back to Pontefino again soon. All the best, Donna San Luis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
pontefino hotel batangas
FORMERLY KNOWN AS
Pontefino Hotel & Residences
LOCATION
PhilippinesLuzonCalabarzon RegionBatangas ProvinceBatangas City
NUMBER OF ROOMS
65
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