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Pastor St Gulod Labac, Batangas City, Luzon 4300 Philippines
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Traveler (153)
Room & Suite (26)
Dining (19)

About

#1 of 26 hotels in Batangas City
Location
Cleanliness
Service
Value
PonteFino Hotels presents options for leisure and business travelers with three (3) accommodation types catering to both long and short staying guests: (1) Pontefino Hotel, (2) Pontefino Residences, and the newest (3) Pontefino Suites. Considered as the most premier hotel in Batangas City, Pontefino is the preferred venue for social and business functions. For more details about accommodation options and event packages, visit the hotel website or follow social media pages. PonteFino Hotels is part of the growing community built within PonteFino Estates - Batangas.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Car hire
Conference facilities
Banquet room
Valet parking
Wifi
Hot tub
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Bottled water
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Filipino

Location

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154Reviews5Q+A40Room tips
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Ismail A wrote a review Nov 2017
Tacoma, Washington234 contributions46 helpful votes
This hotel looks great on the pictures. After my reservation I arrived almost midnight. Place really looked nice with the security and lights. Check-in was ok. However after taking the elevator it was like going to a time tunnel. I went back to 90s. Place needs upgrade and TLC to justify what they charge. However it was not nice to wake up to a cockroach in my bed. I have one star because there is no lower rating available. Why can't they deliver what they advertise?
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Date of stay: November 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judy M, Resident Manager at Pontefino Hotels
Responded 28 Nov 2017
Dear Ismail A, I am very sorry to hear that we did not meet your expectations. Please be assured that I have raised your review with our management team & will continue to review and to strive for the standard of cleanliness and hygiene. Once again thank you for bringing this to our attention and apologize for failing to deliver the well-known Pontefino Hotel & Residences experience at this occasion. Thank you and look forward to seeing you soon Sincerely, Judy Maranan Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ave Salvante Jr. wrote a review Nov 2017
Laguna Province, Philippines343 contributions1329 helpful votes
+1
They are the best in the area at the moment but there is a lot that they need to improve. One of my colleagues has mentioned that there is a cockroach on his room. I was provided a room with two beds even though I am alone in my room and the receptionist has not mentioned anything about it during my check in.
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Date of stay: September 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judy M, Resident Manager at Pontefino Hotels
Responded 12 Nov 2017
Dear aeinosante, We appreciate you taking the time to provide us such feedback about you and your colleagues stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. May we take this opportunity to review and check our pest control management and front office team. We do hope you give us another chance as we will definitely improve our services. Thank you and look forward to seeing you soon at Pontefino Hotel and Residences. Sincerely, Judy Maranan Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Scarlette wrote a review Nov 2017
Singapore, Singapore50 contributions3 helpful votes
Good place for meetings and functions, great service, and the hotel staff are very attentive and really accommodating. We appreciate Abby for being so helpful for all our request and Clotle for all our event logistics.
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Date of stay: November 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judy M, Resident Manager at Pontefino Hotels
Responded 12 Nov 2017
Dear Scarlet R, Thank you very much for your warm review. On behalf of the entire Pontefino Hotel & Residences family, I would like to thank you for sharing with us your wonderful experience. Please allow me to share this review to my team so they may be encouraged to continue doing what they do best. We look forward to welcoming you back soon. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lai L wrote a review Aug 2017
Makati, Philippines42 contributions35 helpful votes
+1
The place is very picturesque, like picture-perfect Italy! The food is great and the pool is amazing! We booked a suite in a newly constructed part of the building and the interior is very classy and tasteful and very clean. All looks and smells so new! The suite rooms have a private pool in front of the building so you can have your privacy. The food at the restaurant is wonderful especially the Filipino dishes. The Manager, Mr Peter was very accommodating and helpful. Definitely a must visit when you have a free weekend to laze away and unwind.
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Date of stay: August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Judy M, Resident Manager at Pontefino Hotels
Responded 8 Sep 2017
Dear Ms. Lai, Thank you for your review during your stay at Pontefino Hotel & Residences. I am glad that you enjoyed our Suites, food and facilities. I truly appreciate your kind words and will definitely share your commendations especially Peter of Houskeeping. This is an encouragement for us to continue in giving our service to you, our valued guest. It is a pleasure to have you and I look forward to welcoming you back soon at Pontefino Hotel & Residences. Glad to be of service,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gabrielle B wrote a review Jul 2017
Maryland328 contributions63 helpful votes
+1
Considering that this is the #1 hotel according to TripAdvisor in Batangas City, my family and I expected a higher room quality than what we experienced. The room at first glance was neat and clean but then we noticed that the curtains had holes in them and to cover some of this up, the back of the curtains were painted with large amounts of white paint. As opposed to changing the curtains, this method was used which was not pleasant to see in a hotel room. Mildew was present in the shower and on the bidet which was just plain unsanitary. The bathroom was a very disappointing sight, considering that a hotel stay cannot be made enjoyable if cleanliness isn't a priority. The tub for the shower was also high and difficult to climb into- a warning if you are staying with an elderly
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Date of stay: June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bluecarrot2020 wrote a review Jul 2017
Metro Manila, Philippines231 contributions75 helpful votes
We booked at Pontefino Hotel for an overnight room since we had an early meeting the following day. Arriving from MetroManila a bit late at night, we were tired and simply wanted to take a shower and rest. While the reception was friendly, as most provincial hotels go, the counter was not energetic. We had previous arrangements but she still seemed not to know what to do. First thing was to ask our names so she could check the hotel's manual list. This she didn't do and had to ask us 2 or 3 times what was our company name. Finally, one of us took the list herself to figure out why she looked confused. Finally, that was sorted out. My room was spacious and ok. Still looked a bit worn our, esp the bathroom. The bed was comfortable but the air conditioning didn'd work well. The
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Date of stay: July 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephen C wrote a review Jul 2017
Batangas City, Philippines45 contributions12 helpful votes
The dining experience at Pastorelli is really good. The food still tastes great. The portion size is still far better compared to toher restos. Their steak is a little pricey though but the taste is superb. The service goes the extra mile for every single thing that we asked for.
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Date of stay: July 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lindsay K wrote a review Jul 2017
Brisbane, Australia76 contributions51 helpful votes
Rooms are ok swimming pool is large and very nice with outdoor seating around the pool There are seminar rooms that are large to hold company seminars Restaurant is a little small but food is nice Not far to outside shopping.
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Date of stay: April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Caroline B wrote a review Jun 2017
Dublin, Ireland14 contributions
Stayed the new apartments. Not really ready as no dishes, cutlery, glass etc. No phone. Staff were really lovely and very helpful. Would highly recommend apartments. It was very peaceful and enjoyed stay.
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Date of stay: April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jannieverb wrote a review Jun 2017
Manila, Philippines20 contributions18 helpful votes
We stayed here for one night during the night there was a party or an event near at the pool side. Omg the music was so loud until 12 midnight and we cannot sleep at all. They don't care about the guest who are trying to rest and sleep. The food was terrible. The restaurant took 1 hour and more to cooked our food and to serve it. There's more early in the morning we ordered to fried eggs just eggs and we keep waiting for 30 minutes and we keep reminding the waitress where is our egg and she keep saying its coming. 45 minutes we our running out of time coz we had to leave for our diving in anilao we ended up leaving the place without eating the egg we ordered. Is it really hard to cook the egg and that day there is not much visitor eating breakfast. We hope that they will
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Date of stay: May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ALSO KNOWN AS
pontefino hotel batangas
FORMERLY KNOWN AS
Pontefino Hotel & Residences
LOCATION
PhilippinesLuzonCalabarzon RegionBatangas ProvinceBatangas City
NUMBER OF ROOMS
65
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