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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 19/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sur Grand Hotel
Updated 19/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 12 in Sur
Location
Cleanliness
Service
Value
A true 4 star experience Discover the new benchmark in Hospitality, The Sur Grand Hotel at Sur , where warm hospitality and luxury ambiance amenities and facilities lead you to a world of sheer bliss. Ideally located in the middle of an industrial, leisure and business center of an important city in Sultanate of Oman, overlooking the sea of SUR. Highlight of Sur Grand Hotel is the magnificent view of the sea and mountains which could be enjoyed from every room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Meeting rooms
Open-air bath
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Yoga classes
Fitness classes
Restaurant
Breakfast buffet
Breakfast in the room
Baggage storage
Non-smoking hotel
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Bath / shower
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Arabic, Hindi
93Reviews1Q+A7Room tips
Reviews
Traveler rating
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Popular mentions
We booked this stay last minute during a trip to Sur. We were upgraded for free to an executive suite upon arrival which was a very large room with a lovely sea view. We were also offered espresso when we arrived which was very lovely. Apart from a slightly broken TV and very small leak in the bath, the stay was very good and perfect for a good nights rest before heading to Wadi Bani Khalid
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Date of stay: May 2022Trip type: Traveled
Helpful
For business reasons, I have stayed more than 7 month in this hotel. Many of the issues pointed out in other reviews I have been reading, I can only confirm. Let´s start from the bottom and go up. Front desc staff is friendly, yes. However, any question or request outside regular check-in or check-out procedure is too much for them. At this moment it becomes clear that verbal communication in english is limited to check-in/out requirements. Breakfast at restaurant. The offered breakfast is ok. However, if one likes to have a decent coffee, one has to know that there is a coffee machine and ask the waiter for either "Americano" or "Cappuccino". But, es mentioned in other revies, it is true that often there is no waiter around, tables are not been cleared. The egg station is not manned. How many times I had to open the door to the kitchen to call the cook. Rooms: Yes, the rooms are nice with lots of space. Housekeeping looks good at first sight. If you stay a little longer in this hotel, one finds out quickly that a vacuum cleaner is not used that frequently on the carpet. And yes, I can confirm what has been written in other reviews. Every now and than there is no hot water for the shower. After letting the water run for a long time, it becomes warm, at best. It´s a huge waste of water. The bed is comfortable. Wifi is also not stable. sometimes it has even failed completely, speed remains slow. Now, that there is construction going on right next to the existing hotel for the extension, expect to be bothered by construction noise even after 8 pm. Last, but not least pool and gym. The pool is only a bigger bath tub. So, don´t expect too much. And yes, it is true, in the desert sun they do not give any sunroof or other kind of sun protection. Spending a few hours on the pool is out of the question. And the gym, I have been there once. The weight machines I have tried did not work properly. Ropes are coming of the rolls, etc. Like many other things in this hotel, also here a lack of maintenance can be noticed. During my stay of more than 7 month, I have seen the hotel manager maybe 4 times. This also shows a certain neglegt and desinterest.…
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Date of stay: April 2022Trip type: Traveled
Value
Service
Sleep Quality
Helpful
Unfortunately, there was a huge construction site at the area and we were not informed about it upon booking. The hotel us old, dark and the floor had a bad smell. However, our room was clean. The breakfast was expensive and very poor. We recommend to stay there for one night maximum.
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Date of stay: April 2022Trip type: Traveled
Helpful
We were upgraded to a sea view room and the view from the balcony was fantastic. Very good sized room too and very comfy bed. The staff were very friendly and courteous. Despite not being particularly busy, the restaurant was very good. The butter chicken with paratha was a particular highlight. We stayed 2 nights here and used the hotel as a base for exploring sur, ras al hadd and ras al jinz turtle reserve. It was absolutely perfect for that, I would recommend people to do the same rather than staying in the overpriced ras al jinz. We had a great stay here.
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Date of stay: March 2022Trip type: Traveled
Room Tip: Lots of parking, friendly staff with good English.
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Helpful
The hotel is located outside the city center. It is quite ok, but does not show real amenities. The breakfast is simple, instant coffee, toast, some hot food and some fresh food. The staff is helpful. The WiFi was pretty slow, no heated pool, and an unpleasant smell was in our room.
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
Helpful
PRICE RANGE
US$67 - US$130 (Based on Average Rates for a Standard Room)
LOCATION
OmanAsh-Sharqiyah GovernorateSur
NUMBER OF ROOMS
55
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Claim Your Listing Frequently Asked Questions about Sur Grand Hotel
Which popular attractions are close to Sur Grand Hotel?
Nearby attractions include Sur Maritime Museum (7.2 km), Bilad Sur Castle (4.9 km), and Sunaysilah Fort (3.3 km).
What are some of the property amenities at Sur Grand Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sur Grand Hotel?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Sur Grand Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Sur Grand Hotel?
Conveniently located restaurants include Zaki Restaurant, Sahari Restaurant, and Alhawash Restaurant.
Are there opportunities to exercise at Sur Grand Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Sur Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sur Grand Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Sur Grand Hotel?
The staff speaks multiple languages, including English, Hindi, and Arabic.
Are there any historical sites close to Sur Grand Hotel?
Many travellers enjoy visiting Sunaysilah Fort (3.3 km).