Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in the heart of Subang Jaya, Dorsett Grand Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Lake View
Languages Spoken
Chinese, Malay
Location
Jalan SS 12/1, Subang Jaya 47500 Malaysia
Dorsett Grand Subang
3.9 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in a convenient spot, Dorsett Grand Subang is celebrated for its easy access to nearby shopping, dining, and transport. The hotel's service garners compliments for staff courtesy and efficiency, though not without occasional hiccups.
Cleanliness is a strong suit, with rooms often found in an impeccable state. While the dining is deemed cost-effective and the atmosphere cozy, some guests suggest that the hotel could benefit from modernizing its amenities and rooms to enhance the overall experience.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Cost-effective
Cleanliness
Mixed
Service
Professional
Amenities
Satisfactory
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I recently dined at the Buffet, a halal Chinese buffet that delivered an unforgettable culinary experience. Specializing in authentic Chinese cuisine, the restaurant offered a diverse and delicious selection of dishes that catered to a variety of tastes.
The buffet featured a wide array of traditional Chinese dishes, including beautifully crafted dim sum like siu mai and har gow, flavorful fried rice, and perfectly stir-fried noodles. The highlight for me was the roasted duck and chicken—juicy, tender, and seasoned to perfection. The steamed fish with soy sauce and ginger was another standout, with its delicate flavors and freshness.
Live cooking stations added a special touch, offering freshly prepared dishes such as stir-fried vegetables, handmade dumplings, and customized noodle soups. The dessert section was equally delightful, featuring popular Chinese treats like egg tarts, sesame balls, and mango pudding.
The ambiance was warm and welcoming, with a cozy yet sophisticated setting. The staff were attentive and ensured that plates were cleared quickly, allowing guests to focus on enjoying their meals. For those looking for an authentic halal Chinese buffet without spicy or overpowering dishes, dorsett is a perfect choice. A must-visit for family gatherings and celebrations!
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Date of stay: November 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Nov 18, 2024
Dear Sir/Madam, we would like to extend to you our sincerest appreciation for the positive comments rendered with regards to your patronage at our Emperor Restaurant. Your commendations have been extended to all the departments concerned and we hope these positive comments would encourage our team to continuously strive towards perfecting the hospitality service extended to all our valued guests and patrons, such as your kind selves. We look forward to having you with us, once again, in the very near future. Regards, Datin Christina Toh, Area General Manager
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I have stayed in this hotel for almost 20 times, a couple of day each times. This latest stay, I have some issues.
First, I left the room at 10.30am to work, press the "Make Up Room" button and when I came back at 7.30pm, the room is still not made up and the rubbish is not cleared. Went to front desk to feedback but saw lots of people waiting to check-in. So, I just let it go.
Secondly, they place racks of mineral water on the corridor (see picture). It was there for the whole 3D2N I was there.
This is NOT a 1 or 2 star hotel. At the rate you're paying, you don't expect to see these type of services.
I love this hotel due to its location and very quiet surrounding but they need to buckle up or I will just walk away to another hotel.
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Date of stay: May 2022
Rooms
Location
Service
Trip type: Traveled on business
Room Tip:Request for lakeview
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Jun 1, 2022
Dear nazguln2017, thank you for sharing your feedback with us. It is surely a matter of concern for us to know that your stay this time was not up your expectations. We sincerely apologize for the shortfall in service and quality standards during your stay and will immediately address the issues highlighted. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you so rightfully deserve. Our apologies again and we look forward to serving you better in the future. Regards, Christina Toh, Area General Manager
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Spent one transit night in, before embarking on our next journey and the hotel provided us with basic needs: safe ample of clean space, good sheets, hot water, parking. Alas we experienced a few culture shock. The hotel is old but of well established building, basic maintenance and hospitality services can be improved. Truly appreciates Muhammad Aidil from the kitchen crew to provide us with in room silverware teaspoon (less plastic waste) so we can make our own brought coffee in the break of morning. Thank you.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Jan 7, 2024
Dear missmumpuni, thank you for taking the time to share your review with us. We are glad to hear that you had a comfortable stay. We very much appreciate your valuable feedback as it is through guests' feedback that we are able to improve on our hotel's quality and services. Please be assured that we will address the overall hotel's maintenance and service standards and ensure that every effort is made to improve on our guest experience. We will also share your compliments with our staff, Muhammad Aidil for which we are sure he will appreciate very much. Thank you for your patronage and we look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager
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Had a stay here on a weekday for my wifes birthday booking through agoda, check in was at 3pm, however when i arrived at 2:55, the lady told me specifically that as i had booked through agoda, a third party website, the room was not ready yet, and will only be ready at 4+, or when they have cleaned the room, reception would give me a call. I am tired as i had worked through the night in a gov hospital, just wanting to get some rest and spend some time with my wife for her birthday. We sat at their restaurant and had tea time there until 4:30 all while waiting for their call and watch guest after guest that came after me check in without a hiccup. I approached reception and was finally given the key at 4:30pm and was told that i would be compensated with a later checkout at 2pm the next day. Upon entering the room, was given a deluxe room without a bathtub, however what is shown on agoda is that their deluxe room comes with a bathtub. Upon clarification with dorsett, the deluxe room with bathtub is subject to availability. Agoda should be held accountable for giving false information. On the day of checkout at 11:47, housekeeping came knocking at the door asking why he have not checked out yet. Then at 12:20 we received a call from reception asking why we have not left yet eventhough reception had told us we had late checkout. After the call, we promptly checked out at 12:30pm as we were clearly not welcomed at dorsett any longer. So thank you dorsett for the warm hospitality and agoda for the misleading information on behalf of dorsett.
If you have the pleasure of staying here, i hope the receptionist at that time would have the courtesy of passing over the ‘minor’ detail of guest having a late checkout so the guest would not be disturbed and harassed. I would also suggest to kindly book through dorsetts website as booking through third party sites makes u second class in their eyes and are subject to the above treatment.
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Date of stay: September 2024Trip type: Traveled as a couple
Room Tip:Avoid booking through third party sites. Room with a bathtub is subject to availability
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Sep 12, 2024
Dear Sir, thank you for sharing your feedback. We strive to provide each guest with a memorable and enjoyable experience, and we are truly sorry that we fell short in this instance. The shortfall in service and quality standards which you and your wife experienced are certainly unacceptable and we have no excuse but to extend our sincere apologies for the disappointing experience. We strive to provide exceptional service and high-quality experiences to all our guests, and regret that we fell short in your case. Your feedback is incredibly important to us, and we want to assure you that we are taking your comments seriously. We are currently reviewing the issues you raised with our team to ensure that we address them promptly and prevent similar occurrences in the future. Our apologies again and we hope that you will give us another opportunity to serve you better in the future. Regards, Datin Christina Toh, Area General Manager
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1. Most of the staff are not friendly nor helpful! With no smile on their face, and won't utter more words than just yes or no. Not even bother to look up at the guests! 2. NO shuttle service although website stated otherwise! Booked this hotel as the website stated shuttle bus service was provided to nearby malls as we do not have our own transportation there, and not familiar with the place. However, when asked for shuttle bus service, the staff at reception (a man with a face like I owed him billions dollar) just said "Don't have". When I continue to ask that the website stated differently, he just said "no more, you call grab la!" Ok, fine. So I was with my mum and 2 young kids, started calling grab/taxi but for more than 40mins, no taxi/grab is willing to pick up from this location! Luckily the staff (the only friendly staff during my stay) saw us wandering helplessly at the lobby area, offered to help us book a grab after knowing our situation. We finally manage to get a cab about 1 hour later (the ride to the location was only 10 or 15 mins). 3. The pool, a very small one, with no shade, is at a weird location, whereby guests have to walk pass the check in lobby, lounge and restaurants, and even go down a level to reach. There was no lifeguard, and actually nobody (not even 1 guest) around when we check out the pool too. 4. The room was supposed to be 26hours stay with early check in option (need to flll in a form at least 3 days prior to arrival), I followed the instructions and request at least 10 days before, and supposed to get a reply in 3 days time, but there was no reply at all, and I have to make a call to check. Even so, they cannot answer whether I can get to check in earlier. 5. We found out that the parking is limited, at outdoor location (with no shelter to the hotel), and is to pay per entry from other guest too! Conclusion: a big NO to this hotel!
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Oct 18, 2022
Dear kiewlilian, while the hotel enjoys an excellent reputation for its quality and services, we regret to note that your recent experience was not up to expectations. The unpleasant experience you encountered is certainly not acceptable and we have no excuse but to extend our sincere apologies to you and your family. Please be assured that we will immediately address the shortfall in our service and quality standards and will make every effort to resolve them as quickly as possible to ensure they do not happen again to you or other guests. We do appreciate your kind patience and understanding for the unpleasant experience caused and do hope you will give us another opportunity to be of service to you again. Regards, Christina Toh, Area General Manager
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We were on a business visit and staying there on the 10th of October 2023, our rooms were 2 executive suites. The rooms we had, had a nice view as it faces to the lake and garden, it is very spacious, and it's even still comfortable if occupied by 4 persons, the rooms were clean and comfortable, with a spacious living room which is separated from the bedroom, the bathroom is big, it has a bathtub and a separate shower area, it has a spacious wardrobe with more space to keep our luggage, there is also a working area with the working desk provided, convenient for working as it's quite big and separate from the bedroom area. The amenities provided were great as if knowing well what's needed by a traveler. What made more special for us was the hotel staff who were very welcome and helpful and made us feel at home, and of course, the wonderful dinner that we had at The Emperor (their halal Chinese food restaurant), starting from the appetizer up to the dessert was great presented and very delicious. My tongue even got wet when writing this review. We definitely will be back to stay there on our next visit. Thank you for your hospitality and great food.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Nov 1, 2023
Dear Sir/Madam, thank you for taking the time to share your review with us. We are delighted to hear that you had an overall positive experience and were impressed with our hotel's quality and services. It is always a pleasure to receive good feedback from our guests. Thank you again for sharing your experience and we do hope that your next stay will be as pleasant as the previous one. Regards, Datin Christina Toh, Area General Manager
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Booked for hotel quarantine and currently still in property. I encourage people to look elsewhere for hotel quarantine packages. Despite courteous and professional service from fnb manager Azlan and duty manager Pandora, our experience here as been tainted by the following: 1. Check in 1.1 arrived via transport as part of package but had to wait in the vehicle with no instructions on how to check in. Driver dropped us in the basement and we were just told to wait by the lifts in a basement with our bags and had no clue what was going on. 15 mins later staff member appears via lifts to 'check us in' 1.2 staff member checking us in took photos of our passport with, most likely, their personal mobile device. Understand passports are required by hotel but a personal device should not be used to take or store this information. 2. Cleanliness 2.1 upon check in, we noticed most of common touch points i.e plugs and switches were covered in dust and dirt which we had to clean ourselves 2.2 scraps of food and rubbish still evident under bed, couches and tables. Given covid situation, we had to ask for a vacuum to clean this up ourselves on the first night. Hotel obliged but even vacuum was falling apart held together by duct tape 2.3 stains on bed sheets. No offer to replace 3. Condition of hotel room 3.1 evidence of mould heavy mould in bathrooms, on carpets and wallpaper 3.2 peeling wallpaper 3.3 informed hotel of matters above and was offered a different room but that room had a pungent cigarette smell hence declined and decided to put up with mould infested room instead (not sure which is worse when dealing with a history of asthma) 3.4 water is now dripping through window and ceiling. Informed reception but they mention that due to heavy rain, there is nothing they can do. Offered towels to wipe down area that is being soaked. There are matters above that may require long term actions to rectify, but it does not justify making guests pay for such an experience. Given the hotel advertises itself as a premium hotel package and we booked a deluxe room, this is a shock. No one should have to go through this experience. Ms.Christina Toh if you are reading this I hope action will be taken to ensure these issues are rectified should the hotel intend to be viable as a business moving forward.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Dec 20, 2021
Dear dcli17, thank you for taking the time to advise us of your stay experience. We are very disappointed to read of the issues which you have encountered during your stay. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. The issues highlighted are certainly unacceptable and we would like to assure you that this is most certainly not indicative of our usual high standards of service and customer care. We will immediately address the issues with the respective departments and ensure that every effort is made to improve on our guest experience. We do appreciate your patience and understanding as we continue to improve our quality and services to the level you so rightfully deserve. Once again, we apologize for the inconvenience and discomfort which you have encountered. We look forward to being of service to you again. Regards, Christina Toh, Area General Manager
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Worst hotel stay in Malaysia ever. Although booked more than 2 weeks in advance and confirmed the weekend before, the booked king size bed room was not available. The hotel put me in another old fashioned room. Coming very dirty directly out of a cement plant, I was suffering for a shower. Towels were, however, not available in the room. I called the reception twice for towels. They promised arranging immediately but nothing happened. After almost 2 hours of waiting, I went to the reception desk asking for towels and the manager in charge. Mr. Raj told me that a manager in charge is not available. He offered me taking the towels from the reception desk but I denied and asked him bringing them to my room. Finally after more than 2 hours, I got towels in the room. Together with the towels, I got a bath mat full of brownish stains. In the bath room, I noticed that the shower head discharged water everywhere. Additionally it could not be fixed in a certain position. I also noticed electrical installation very dangerous in a bath room especially when staying with children. Additionally, the light of the cosmetic mirror did not work and the toilet lid was loose. Another surprise was the washbasin. Water could not be drained out. It was standing in the sink during my whole stay. When leaving for dinner outside, I asked the reception maintaining the washbasin but nothing happened. It was not repaired and the water was standing in the sink until I left the next day. I was not in the mood, discussing this with the hotel again. In between, I got a call from Mr. Sag. I reported the problems to him and told him that I am not ready paying the full price of the hotel room. He promised me, taking care about a discount but nothing happened. When checking out, I asked the receptionist for the promised discount but I was told that it is not possible because the amount was already charged to me credit card. Unfortunately, I did not had the time for a longer discussion because I had to catch a flight. The behaviour of the hotel including the management is not acceptable at all. I can only recommend everyone staying away from that hotel.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Jul 4, 2023
Dear Frank07Thueringen, first of all, please accept our sincere apologies for the unpleasant experience that you encountered during your stay with us. We can certainly understand your disappointment pertaining to the shortfall in our service and quality standards which you experienced. Obviously on this occasion, we have failed to live up to the expectation that you have in us. Please be assured that we take your feedback seriously and will immediately address the issues highlighted with the Managers concerned to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you so rightfully deserve. Our apologies again and we do hope that you will give us another opportunity to serve you better in the future. Regards, Datin Christina Toh, Area General Manager
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We have stayed many times in this hotel over the past 10 years. It is very convenient for visiting family on our annual trip from the UK. We have always had good experiences. The staff are incredibly helpful and friendly. They can't do enough for us. We particularly appreciate the service and care provided by Rizal, Sheik and Syamsul in management; and Victor, Maria and their colleagues at breakfast. The head chef is brilliant. Also our cleaner is exceptional. We love the extensive club room facilities including Lounge, evening cocktails, daily free laundry, and complimentary drinks and snacks in the fridge. The prices for rooms are very reasonable. There is a very friendly and welcoming atmosphere throughout the hotel. We have witnessed two lovely events - the dragon dance, and the Christmas lights and carols ceremony. I'm sure there are many more events (including food events) throughout the year. There is a lovely piano lounge with excellent live music a few days a week. The Dorsett company is obviously trying hard to update the hotel. The decor is reasonable. There is a beautiful staircase leading up to the Mezzanine level. Our club room has great views of the city and a nearby lake. The bed is very comfortable. The only real criticism (for us) is the poor tv reception and lack of channels to watch (including Al Jazeera). We hope to return many times in the future.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Dec 3, 2024
Dear Gordon, thank you for sharing your review with us and selecting the Dorsett Grand Subang. We are pleased that you have had positive experiences during your stays with us and that our associates made a lasting impression. We will definitely share your compliments with our team. It was a pleasure having you with us, and we looking forward to welcoming you back soon for another memorable stay. Regards, Datin Christina Toh, Area General Manager
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Clean room and helpful staff. Requested wheelchair for my mother and they were helpful to provide. We asked for some bananas for my mother’s dietary needs and they sent to our room.
Murugan the hotel staff was attentive and very helpful with my mother’s mobility assistance.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Good facility and clean rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Aug 7, 2024
Dear Sir/Madam, thank you for taking the time to share your review with us. We are delighted to hear that you had an overall positive experience and were impressed with our hotel's quality and services. We do take pride in catering to our guests' needs the best way we can. We will definitely share your compliments with our staff here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we most certainly look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager
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