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The Pacific Sutera Hotel - Sutera Harbor Resort

Traveler (3376)
Room & Suite (637)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
"The Pacific Sutera Hotel features 500 immaculately appointed rooms and suites with contemporary décor and amazing views of either the championship golf course or the South China Sea and Tunku Abdul Rahman Marine Park islands. The Pacific Club guests enjoy the magnificent sea view from the 11th floor, where breakfast and cocktails are served in the exclusive Pacific Club Lounge. Strategically located close to the shopping and business centres of Kota Kinabalu City, this hotel is perfect location to work, live and play."
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Property amenities
Pool
Free parking
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Marina View
Harbor View
HOTEL CLASS
Hotel links
Hotel deals
Hotel packages

Location

Full view
3,352Reviews
3,428Photos
80Q+A
100Room tips
Traveler rating
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  • 128
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Popular mentions
Our stay at The Pacific Sutera Harbour Resort was fantastic . A special thanks to the staff at the Pacific club lounge who treated us very well. Thank you for your hospitality. Hotel was clean and comfortable .
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Response from SuteraHarbourResort, Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded yesterday
Dear Natspr3m, Thank you for posting a 5-star review in our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us and that you enjoyed our spacious and comfortable rooms. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. Best regards, Gerry D'Cruz General Manager The Pacific Sutera Hotel
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+5
Hotel's Favorite
Very good service and luxurious room that makes a hectic day more restful. Had a pool facing room which makes it more pleasant. Tiny details helped makes you feel welcomed. A very good location for lovely sunsets and very near to city centre. A great place to stay for business
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Response from SuteraHarbourResort, Assistant Digital Marketing Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 22 Jan 2019
Dear TenVK Thank you for taking the time to post a 5-star review on our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us and that you managed to enjoy the spectacular view Sutera Harbour Resort has been blessed with. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile on all our faces than knowing that all our warm and friendly employees have accommodated you well.Your compliments are a great encouragement to our team. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. We look forward to the opportunity of welcoming you back on your next visit to Kota Kinabalu. Best regards, The Management
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Inside the clean, tidy room, everything is comfortably well equipped. The staff welcomed the customer with special kindness and sincerity. I was always happy when I used swimming pools, restaurants, etc.
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Response from SuteraHarbourResort, Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded yesterday
Dear Kim_yunse, Thank you for taking the time to post a 5-star review in our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us and managed to enjoy the many facilities we have to offer. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. Best regards, Gerry D'Cruz General Manager The Pacific Sutera Hotel
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+3
We have spent 5 nights here during our 2 week trip to Malaysia. We were greeted on arrival by one of the managers (Sabri) and also upgraded to the executive king suite with the sea view. The customer service here is brilliant, with all the staff members really taking time to
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Response from SuteraHarbourResort, Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded yesterday
Dear RumenaKhan, Thank you for taking the time to post a 5-star review in our TripAdvisor page. We are thrilled to learn that you enjoyed your room upgrade and that our staff have accommodated you well during your staycation with us. Sabri, Faizal and all our staff as well as the hospitality they have extended and provided have always been our pride and nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. We are also glad to know that you had a wonderful dining experience with us and managed to experience island gateways during your holiday here in Kota Kinabalu. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. We eagerly await the opportunity to welcoming you back in the near future. Best regards, Gerry D'Cruz General Manager The Pacific Sutera Hotel
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We recently stayed here in a family room - which they upgraded us to when we checked in. It was spacious and clean. It had a second bedroom so the kids could go to sleep and the adults could stay up. All the staff were friendly and always helpful. If you stay at The Pacific you
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Response from SuteraHarbourResort, Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded yesterday
Dear NatalieLib, Thank you for choosing Sutera Harbour Resort as your preferred home-away-from-home in Kota Kinabalu. We are thrilled to learn that you enjoyed your room upgrade and that our staff have accommodated you well during your staycation with us. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. Best regards, Gerry D'Cruz General Manager The Pacific Sutera Hotel
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
Amenities inside the bath area
Magellan Club suite with lot of space and a separate bed for the little one with an outside view
Amazing view from my room balcony
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123456128
Does hotel serve halal meat?
Hi Safc0826, Yes we serve Halal meats. We have Halal certification from the Malaysian government.
0 votes
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Does hotel offer all inclusive?
Hi Safc0826 For any inclusions you may contact room reservation at +60 88 318 888 (Operating hours: Mon-Fri : 8am - 8pm and Sat / Sun / Public Holiday: 8am - 5:30pm) Thank You
0 votes
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Emailed hotel few days ago but no reply yet. Is Magellan Sutera under refurbished/renovation? Any WiFi problem in Magellan room?
Hotel is not under renovation and the Wi-fi in rooms ok, you may get issues with apple products but ask to speak to technical support at front desk and they will sort. Busy times like early evening Wi-fi slow, but big improvement
0 votes
Not sure as we have had a package which include drinks.Every afternoon we went to the Magellan club which ad free bear wine and spirits from 530 to 7pm it was great
1 vote
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What is the different between two hotels? Please.
The Pacific is the older building that is in desperate need of renovation. It’s not at all worth the price and the staff are poorly trained and rude. Don’t select the Pacific!
0 votes
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12345616
"Broad, pleasant resorts, beaches, and access to downtown are the best."
"Don't accept any sea view room on level 4 or you will regret!"
"Take the Club room if you are travelling with kids"
"Choose rooms on a higher floor facing the sea"
"rooms on the sea view is sunny and beautiful"
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12345620
PRICE RANGE
US$129 - US$238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotelsutera harbour resort (the pacific sutera and the magellan sutera)sutera harbour hotelsutera harbour kota kinabalumagellan sutera
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
500
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