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The Palace Hotel Kota Kinabalu

No 1, Jalan Tangki Karamunsing, Kota Kinabalu 88100 Malaysia
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Traveler (287)
Room & Suite (75)
Dining (37)
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About

#15 of 116 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travelers' Choice

Looking for a place to stay in Kota Kinabalu? Then look no further than The Palace Hotel Kota Kinabalu, a family-friendly hotel that brings the best of Kota Kinabalu to your doorstep.

The Palace Hotel Kota Kinabalu offers guests an array of room amenities including a flat screen TV and air conditioning, and getting online is possible, as free wifi is available.

The hotel offers room service and a concierge, to make your visit even more pleasant. The property also features a pool and breakfast. Guests arriving by vehicle have access to free parking.

While staying at The Palace Hotel Kota Kinabalu, visitors can check out Sabah State Mosque (Masjid Negeri Sabah) (0.4 mi) and Atkinson Clock Tower (0.7 mi), some of Kota Kinabalu's top attractions.

When you’re feeling hungry, be sure to check out Welcome Seafood Restaurant, D' Place Kinabalu, and Sri Latha Curry House, which are some Asian restaurants that are popular with locals and out-of-towners alike.

Kota Kinabalu is also home to Monsopiad Cultural Village, a popular historic site that is not too far from The Palace Hotel Kota Kinabalu.

We’re sure you’ll enjoy your stay at The Palace Hotel Kota Kinabalu as you experience everything Kota Kinabalu has to offer.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Taxi service
Conference facilities
Banquet room
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
Chinese, Malay
335Reviews4Q+A54Room tips
Traveler rating
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Paddyshanks wrote a review Jan 2024
8 contributions
The hotel was clean and the staff very courteous. They were prompt in answering our queries. The pricing was also decent. The surroundings of lush green trees gave it a picturesque feel. The only minus point was that there were very few vegetarian options. Otherwise an excellent hotel
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 5 weeks ago
Greetings from The Palace Hotel! Thank you for taking the time to rate our service 5 star and to share with us your review. Your feedback is certainly important to us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bobby Jr R wrote a review Dec 2023
1 contribution
We had the most excellent stay, excellent check in process and most of all wonderful experience from the check in process til we arrived on our room... My kids love it, we love how modernized the tv system on Netflix selection and not to mention the food is top notch! Ms. Bridget Lim the manager has been kind and great with her hospitality for our stay. She is OUTSTANDING 👌 We will definitely BE BACK VERY VERY SOON! LOVE IT ❤️
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Date of stay: December 2023Trip type: Traveled with family
Room Tip: If there's a event going on during your stay...you might having problem with parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded 5 weeks ago
Greetings from The Palace Hotel! Thank you for taking the time to rate our service 5 star and to share with us your review. Your feedback is certainly important to us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emily C wrote a review Nov 2023
1 contribution1 helpful vote
This hotel is worth staying at! I stayed here for 17 nights and the staff are so friendly, the rooms are clean and modern - they even have an amazing mirror light which helps when doing makeup 🤩 The facilities are great - the gym has everything you need and it very spacious, there is also a pool and a steam room. There is a spa on site if you would like to get a massage The food is great - especially at breakfast there is so many options! Worth getting up for breakfast 🤩 The interior is gorgeous , so new and grand There’s lots of function rooms available to rent, perfect for a wedding! I thoroughly enjoyed my time staying here and would recommend for anyone visiting Kk!
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: There is parking available so that is not a problem! I recommend trying out the gym for sure...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded Dec 13, 2023
Greetings from The Palace Hotel! Thank you for taking the time to rate our service 5 and to share with us your review. Your feedback is certainly important to us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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stevenlee1982 wrote a review Nov 2023
Singapore, Singapore2 contributions
It was a last minute decision for our trip. We decided to choose this hotel because of its close proximity to the city. It's a very short drive to Imago and down to Suria Shopping Mall. We love the location as the hotel is considered to be in an isolated spot on a hill all by itself, surrounded by nature. After spending some time in town, it felt good to retreat back to the "tranquillity" of this place. We felt like Palace Hotel is a place of solitude. We are from Singapore, so imagine the hectic city life everyday. In the morning we will open our window and look out to see the beautiful green. The room is my other reason. It is spacious and of lots of room for our 2 luggage. It is beautifully design. For the price, the location and the room, is worth the stay. Not forgetting that the staff if very accommodating. We requested for higher floor with the back view during check-in, they immediately gave us the room that we requested. Even the restaurant staff was friendly and helpful. Food is standard hotel food but still delicious. Best choice we ever made!
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded Dec 13, 2023
Greetings from The Palace Hotel! Thank you for taking the time to rate our service 5 and to share with us your review. Your feedback is certainly important to us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WendyMiller88 wrote a review Oct 2023
Blackpool, United Kingdom1 contribution
It was a great stay and I must say that Palace Hotel deserves all the wonderful reviews that I came across while doing my research for my trip to Malaysia! We had a wonderful 3 night stay. They were readily accommodating to all of our requests. We are extremely grateful. It was nice to come back to a clean room every time we returned from a tour or shopping. The hotel is located quite close to the city but we took grab from the hotel to the city. The receptionist were helpful in assisting us for places to go as well and showing us how to use grab. Now we are experts and find it useful and cheaper to travel. On our last day, we got an extended late check-out until 1 in the afternoon, which we very much appreciated. We arrived at the airport just within 15 minutes ride from the hotel! Very close indeed. Great hotel to stay!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Contact the hotel earlier for special arrangements and you will get it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded Dec 13, 2023
Greetings from The Palace Hotel! Thank you for taking the time to rate our service 5 and to share with us your review. Your feedback is certainly important to us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Russell C wrote a review Oct 2023
Sydney, Australia1 contribution
Its was an excellent stay with great staff around the hotel. I came with my family and the children enjoyed their time tremendously. This hotel exceeded my expectations and I couldn't have ask for more. The staff were friendly and accommodating to my request. They made me feel welcome from the moment I arrived at the lobby. The room was spacious and everything looks clean because the design of the room is very beautiful. They have good Wi-Fi connection. The breakfast was delicious. They offer good variety of food. The pool was clean and I saw the pool attendant busy cleaning the area every morning. The location was convenient for exploring the city. The facilities were great especially the gym. Overall, it was a fantastic stay and value for money. Will recommen to my family and friend for sure.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded Dec 13, 2023
Greetings from The Palace Hotel! Thank you for taking the time to rate our service 5 and to share with us your review. Your feedback is certainly important to us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David V wrote a review Aug 2023
3 contributions2 helpful votes
Wow! What a great experience overall! Shout out to Cynthia specifically! She was extraordinary in welcoming me to the hotel upon arrival. She was also instrumental in quickly and effortlessly reassigning to a different room when I discovered my initial room had a smoky smell. She reassured me the new room would exceed my expectations. She was definitely right! Cynthia took the time to call my new room to ensure the new room met my expectations. Throughout the three night stay she always took time to greet me with a warm and welcoming smile. The hotel is fully renovated so everything is brand new and very comfortable. As mentioned by other reviewers, the second lift is being installed so only one lift is in operation that may cause a brief wait. Every staff member was focused on being helpful immediately. For example, I asked the front door security officer about how I could get extra water. He personally asked housekeeping to have water taken to my room. Thank you for a remarkable hotel experience!
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Date of stay: July 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded Sep 26, 2023
Hello, David V! Greetings from The Palace Hotel Kota Kinabalu! Thank you for taking the time to share your experience at our hotel with us. We're thrilled to hear that you enjoyed your stay with us. We're glad to have exceeded your expectations and that you had an awesome and wonderful stay. We appreciate your recommendation and look forward to welcoming you back to our hotel soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Monica H wrote a review Jul 2023
Tawau, Malaysia1 contribution
Stayed in Palace Hotel with my family. The lobby looks great. Downside is they were upgrading one of the lift so we need to depend on only 1 lift. It was a lucky thing that we stayed on the 1st so we used the stairs... Good work out! The staff are friendly and always greeting us. From the lobby to the restaurant and even the pool. It was raining in the evening so we didn't enjoy much at the pool. However it was to be able to enjoy their coconut drink at the Kokomo bar while it was raining. Our children had a great time and wish to come again to stay at the hotel. Looking forward for another family trip... Soon we hope.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded Sep 26, 2023
Hello, monicahD901IR! Greetings from The Palace Hotel Kota Kinabalu! Thank you for taking the time to share your experience at our hotel with us. We're thrilled to hear that you enjoyed your stay with us. We're glad to have exceeded your expectations and that you had an awesome and wonderful stay. We appreciate your recommendation and look forward to welcoming you back to our hotel soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacation65653160493 wrote a review Jul 2023
1 contribution
Went to The Palace Hotel to celebrate my mum's birthday and it was the most relaxing time we had. We went there for the purpose of being able to get a small retreat and was able to do so with the calming vibe of the room! It was well decorated and the lighting was really good. Although the walls were a little thin and the WI-FI was not stable due to us being at the corner room but we were greeted by friendly and great staff members there. They were helpful and were attentive to our needs. Will definitely go there again to have a small get away 😁
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Thin walls are present so you may need to be prepared for loud neighbours
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded Oct 17, 2023
Hello, Vacation6565360493! Greetings from The Palace Hotel Kota Kinabalu! Thank you for taking the time to share your experience at our hotel with us. We hoped that your mum enjoyed her Birthday bash. We are thrilled to hear that you enjoyed your room and your stay with us. Thank you for your feedback about the Wi-Fi and we will certainly look into improving the reception. We appreciate your recommendation and look forward to welcoming you back to our hotel soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Azman A wrote a review Jun 2023
1 contribution
The hotel was excellent. In fact, even better than expected. Definitely would return. We loved the hotel's distinct personality and thought the recently renovated room was well worth the cost. The staff was also quite helpful, and I thoroughly liked my stay. Thanks.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: This hotel have government servant price.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Palace Hotel Management, Guest Services / Front Office at The Palace Hotel Kota Kinabalu
Responded Sep 26, 2023
Hello, 222azmana! Greetings from The Palace Hotel Kota Kinabalu! Thank you for taking the time to share your experience at our hotel with us. We're thrilled to hear that you enjoyed your stay with us. We're glad to have exceeded your expectations and that you had an awesome and wonderful stay. We appreciate your recommendation and look forward to welcoming you back to our hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱2,281 - ₱3,560 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel kota kinabalu
FORMERLY KNOWN AS
Th Hotel Kota Kinabalu
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE PALACE HOTEL KOTA KINABALU - UPDATED 2024 Reviews & Price Comparison (Malaysia) - Tripadvisor

Frequently Asked Questions about The Palace Hotel Kota Kinabalu
Which popular attractions are close to The Palace Hotel Kota Kinabalu?
Nearby attractions include Mamutik Island (0.3 km), Weston Wetland Park (0.4 km), and Sabah State Mosque (Masjid Negeri Sabah) (0.3 km).
What are some of the property amenities at The Palace Hotel Kota Kinabalu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at The Palace Hotel Kota Kinabalu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Palace Hotel Kota Kinabalu?
Yes, free parking is available to guests.
What are some restaurants close to The Palace Hotel Kota Kinabalu?
Conveniently located restaurants include Urban Kitchen, Welcome Seafood Restaurant, and Rooftop Bar & Grill.
Are there opportunities to exercise at The Palace Hotel Kota Kinabalu?
Yes, guests have access to a pool and a fitness centre during their stay.
Is The Palace Hotel Kota Kinabalu located near the city center?
Yes, it is 0.8 km away from the centre of Kota Kinabalu.
Are any cleaning services offered at The Palace Hotel Kota Kinabalu?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palace Hotel Kota Kinabalu offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Palace Hotel Kota Kinabalu?
The staff speaks multiple languages, including Chinese and Malay.
Are there any historical sites close to The Palace Hotel Kota Kinabalu?
Many travellers enjoy visiting Monsopiad Heritage Village (9.3 km).