Eastern & Oriental Hotel
10, Lebuh Farquhar, George Town, Penang Island 10200 Malaysia
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About
#43 of 617 hotels in Penang Island
Location
Cleanliness
Service
Value
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bowling offsite
Children's television networks
Kids pool
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, Chinese, Malay, Tamil
Location
100Great for walkers
Grade: 100 out of 100
119Restaurantswithin 0.5 km
37Attractionswithin 0.5 km
4998Reviews100Q+A100Room tips
Reviews
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First of all I want to thank the staff at Java Tree restaurant where we had dinner in order to celebrate my birthday. They walked the extra mile to make it a special evening for me! The overall experience of our stay was a good one, we really enjoy being guests at the E&O, but there are still - as the last time we were at the E&O - two things that need improvement: 1) The coffee service at Sarkies is still an issue! As a coffee addict I cannot wait 20 minutes to get my first cup! 2) The cocktail hour at Cornwallis need improvement, too. There are too many noisy children and crying babies (at a place where alcohol is served!) and too many tourists that simply don't obey the rules (turn your mobile phone to a silent mode, dress decently) - and the staff (who is very well educated and very attentive) does not say a word. …
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Date of stay: December 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This is our 4th stay at the heritage wing at the E&O and we will continue to come back. My wife and I had our wedding ceremony here and now we have brought our 6 month old son here. The hotel holds a special place for us. We had a fantastic room and the service is always 1st class. See you next time!
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Date of stay: December 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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From the minute we stepped in the victoria annex, we were greeted by the warmth of rustic and nostalgic characteristics of the E&O. We arrived earlier and were invited to the planters lounge on the sixth floor for complimentary drinks while waiting our room to be ready. The room was a spacious king suite on the corner facing Penangs coastline . We walked to the heritage wing and although the architecture stood out, the Victoria Annex suited our taste due to its modern style. The E&O sets the service standard highly and made our stay worthwhile and one to remember. Thanks to everyone making us feel at home!
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The Eastern & Oriental Hotel certainly exudes a classic charm with its elegant appearance, but unfortunately, the upkeep doesn't quite match up to its grand facade. While the reception staff were exceptionally friendly and efficient during check-in and out, the bell service lacked enthusiasm and required prompting for assistance with luggage. Staying in the Heritage Wing Deluxe Seaview suites was a mixed experience. The rooms were spacious and boasted breathtaking views of the serene sea, offering a relaxing atmosphere. The daily replenishment of complimentary beverages, including beer, was a thoughtful touch. However, the constant noise from events hosted in the ballroom below was a considerable disturbance. Regrettably, the bathroom fell short of expectations. Issues such as peeling ceilings in the shower area, a malfunctioning shower head, and prolonged delays in getting hot water for bathing were disappointing, indicating a need for upgrades and maintenance. On the brighter side, the hotel's International buffet breakfast was a standout. The food was served piping hot and offered a fantastic variety. Surprisingly, some dishes even surpassed the quality of recommended street food found online. This was a welcome contrast to a negative dining experience outside the hotel, where I encountered unhygienic conditions and pricey, unsatisfactory food cooked and served by foreign workers. In summary, while the Eastern & Oriental Hotel possesses a classic allure and efficient reception services, the inconsistencies in maintenance, noise disturbances, and bathroom issues could detract from an otherwise enjoyable stay. The standout breakfast experience, however, was a definite highlight amid some other disappointing aspects.…
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Date of stay: December 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Originally we were going to leave out Penang because we prefer nature and beaches to cities. But it was a good contrast between Pangkor and Langkawi. We ended up loving our stay. {Apart from the traffic!]. Read Twan Eng's books whilst on Holiday and enjoyed seeping up the history and atmosphere. Loved China House [cakes] and its sister store (near the fire station). There was an exhibition of Wong's glass work and visited his Art and Garden at Jalan Teluk Bahang - a lovely 50 minute drive to the north of Penang Island. Stunningly beautifl and a shop where you can smaller glass items. The E & O features in so many novels it was a "must see" experience. We stayed in the Heritage Wing. Our suite was spacious and quiet. Bed extremally comfortable. Agree with other guests there was a shortage of storage space and the bathroom lay-out was strange. Excellent pool. Breakfast in the Palm Lounge and cocktails in Cornwallis were good. Good location. Concierge extremely helpful and friendly. Indeed all the staff were good. Receptionists beautifully efficient and helpful. Brilliant time! Thank You!…
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Date of stay: November 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I only went to the O&E hotel for their High Tea. It was superb! Hotel has a wonderful view of Panang Harbor. The hotel was recommended to me for dining experience by another hotel I was staying at:). Plus a friend had recommended it for breakfast and the view it provided.
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Date of stay: November 2023Trip type: Traveled solo
Location
Service
Room Tip: Wonderful HIgh Tea Experience!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel first didn't find our reservation, then upgraded us to a huge suite. Very elegant hotel with loads of classic atmosphere. Very comfortable beds. Perfect seafront location. Great breakfast, great lounge offer. Only drawback: Plenty of families with very noisy kids. A hotel of this calibre and size should have a separate family offer.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
You can't dispute the oppulence and grandeur of this hotel which harks back to a bygone age. However whilst the rooms are large and spacious, they are somewhat lacking in practicalities. Our suitcases were piled on top of each other because of lack of storage (for clothes and suitcases). And there was only one practical plug for charging purposes, so had to move the kettle to the floor). The bathroom taps were installed incorrectly (hot was cold) and the patio furniture was uncomfortable. We also didn't know about the free mini bar until we were leaving. Don't get me wrong, we really enjoyed our stay. The breakfast team in Planters were exceptional; a really nice way to start the day. We loved the pool area, the hotel was in a great location, and we slept well. But for such a renowned hotel, I just think there's room for some improvement.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel saw fit to stick us in rooms facing the main road (801 & 802), and the lack of soundproofing means that throughout the night and into the early hours, I could hear not just traffic trundling by the hotel but also music, midnight speedsters, sirens at 2am, honking, and banging noises at 7am. I did not get a wink of sleep, which is the basic purpose of a hotel room. I left the hotel disappointed and unsatisfied that despite paying E&O prices, it was an uncomfortable stay. The hotel is indeed beautiful, but I feel this 1 star review is necessary because the management needs to address this. I see that other reviewers have mentioned the noise/lack of soundproofing, but it appears nothing has been done. This is an issue which is in their power to fix by changing the windows, but they haven't actioned it. It was my 2nd visit here. I won't be back.…
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Don't stay in rooms facing the main road
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Outstanding rooms , service and buffet options at this excellent hotel which lives up to its reputation. The evening and breakfast buffets have almost everthing you could wish for. Efficient front desk where requests can be quickly resolved without fuss. Recommended
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$155 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eastern and oriental hotel, eastern oriental georgetown, eastern oriental hotel
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
232
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Claim Your ListingEASTERN & ORIENTAL HOTEL - UPDATED 2023 Reviews & Price Comparison (George Town, Malaysia) - Tripadvisor
Frequently Asked Questions about Eastern & Oriental Hotel
What are some of the property amenities at Eastern & Oriental Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Eastern & Oriental Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Eastern & Oriental Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Eastern & Oriental Hotel?
Yes, free parking, a parking garage, and valet parking are available to guests.
Are there opportunities to exercise at Eastern & Oriental Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Eastern & Oriental Hotel have an airport shuttle?
Yes, Eastern & Oriental Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Eastern & Oriental Hotel have airport transportation?
Yes, Eastern & Oriental Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eastern & Oriental Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Eastern & Oriental Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Eastern & Oriental Hotel?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Does Eastern & Oriental Hotel have any great views?
Yes, guests often enjoy the harbour view available here.