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I have been to quite a number of hotels and places but the expectation and experience is different. A little more towards customer service will be highly appreciated. Beautiful hotel but let down by poor staff training. Reception staff try to be helpful but often...More
We arrived at the hotel late 9/3/18 and check-out on 11/3/18. Everything was perfect. I extremely like the idea of having a gadget they called 'Handy' where you can actually bring it out with you while travelling around town. You stay connected with 'Handy's FREE...More
Love the handy phone, it's free unlimited usage local and international call for some countries :)
Room is spacious and comfortable, breakfast is average, location is near Gurney drive approx 1km from Gurney Plaza.
We booked 4 rooms and stayed only for a night this trip as the hotel was fully booked the other nights we were in Penang. Hotel has improved since our last visit. They now supply toiletries in the room like toothbrush, shaver, shampoo, conditioner, bath...More
Response from KalaKalimuthu, Front Office Manager at Berjaya Penang HotelResponded January 16, 2018
We would like to thank you for your feedback. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards.
I am delighted to know that you have enjoyed our location and that it allowed...More
stayed 4 night dec 21-25, hotel is quite old and also room little bit smiley, but clean, has large bed with soft linen.. very good location with reasonable price.. my suggestion better choose high floor (20 up) because music from bar all night until morning...More
Response from KalaKalimuthu, Front Office Manager at Berjaya Penang HotelResponded December 29, 2017
We would like to thank you for your feedback . We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards.
I am delighted to know that you have enjoyed our location and that it...More
Response from michaeltan2017 | Property representative |
Dear Valued Guest
The hotel is currently full at the moment as there is a big incentive group in penang during those dates. We can probably squeeze one room but check out on 13th May. Would that be ok?