We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Jen Penang by Shangri-La

Save
Traveler (1124)
Room & Suite (500)
Storyboard
You may also like:
See all
Nearby Hotels
Overview
  • Excellent28%
  • Very good46%
  • Average20%
  • Poor4%
  • Terrible2%
Travelers talk about
“traders hotel”(208 reviews)
“the club lounge”(161 reviews)
“golden sands”(72 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from Hotel Jen Penang by Shangri-La
Offers & Announcements: Stay & Eat Durian Package
Hotel deals
Offers from Hotel Jen Penang by Shangri-La
Offers & Announcements: Stay & Eat Durian Package
Hotel deals
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$70.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all George Town hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "0f0a8f4ee48c4b25b2a24f80228e0c4d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302162,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32455665],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":6,"year":2018},"checkout":{"day":4,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":70,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"0f0a8f4ee48c4b25b2a24f80228e0c4d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":128,"lowestMetaPrice":70,"additionalPartner":false,"highestMetaPriceDisplay":128,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":128,"lowestMetaPrice":70,"highestMetaPriceDisplay":128,"hotelName":"Hotel Jen Penang by Shangri-La","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjBmMGE4ZjRlZTQ4YzRiMjViMmEyNGY4MDIyOGUwYzRkIiwiQUlLIjoiOTM0ZTEzZjEwZjE4NDUxMThiZTg4YjA3NDU0NzQxYjAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/03/2018", "checkOut": "06/04/2018", "lowestPrice": "US$70", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32455665":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (2,145)
Filter reviews
1,861 results
Traveler rating
551
786
376
90
58
Traveler type
Time of year
LanguageEnglish
More languages
551
786
376
90
58
Show reviews that mention
All reviewstraders hotelthe club loungegolden sandsbooked a club roomfree shuttleprangin mallbatu ferringhibit datedbusiness hotelshopping centresister hotelwithin walking distancebusiness tripcentral locationcocktail hourbreakfast spreadnew lane
FilterEnglish
Updating list...
1 - 5 of 1,861 reviews
Reviewed 6 days ago

We had a wonderful stay at Jen Hotel two weeks ago and we loved every moment and detail of it. The guest parking is very easy and convenient to reach and the check-in was smooth and very friendly. We enjoyed very much the room and...More

Thank KatiGF
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 5 days ago

Dear EricBayu, Thank you for sharing your stay experience and giving us a high score. We're happy to receive your full score review and hearing on your wonderful experience. We are so glad that you and your family had a thoroughly satisfying stay. We love...More

Hotel's Favorite
Reviewed 4 March 2018 via mobile

Really enjoyed my stay at Hotel Jen. The hotel is well decorated, so elegant yet so stylish. The bed is huge and super comfy. Staffs are friendly too. Breakfast was super nice too. The location is very good too. Close to shopping malls and food...More

3  Thank vnsanatasya
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 6 March 2018

Dear vnsanatasya, Thank you for sharing your great review with us. We are simply delighted to know that you had a great stay with us and have met many expectations. We love the nice description and very much appreciate the effort to share your happy...More

Reviewed 6 days ago via mobile

This is one of the best located modern and city hotel in Georgetown. No fuss and simplicity is the key. Rooms are nicely decorated with street art feel paintings. It’s located close to all the street food and art. Walking distance to most places and...More

Thank Katherine L
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 5 days ago

Dear Katherine L, Thank you for sharing your experience with us. We are glad that you appreciated our newly renovated hotel and hotel location. We are indeed conveniently located, and the great description of the stay is so well appreciated. We're looking forward to welcoming...More

Reviewed 6 days ago

We arrived at this hotel at 2 am after our taxi driver could not find our original hotel. Staff were helpful and our room was great. Clean and spacious, meals good. The cost was ok. We ended up staying for the whole trip. The staff...More

Thank cadvarni
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 5 days ago

Dear Cadvarni, Thank you for staying at Hotel Jen Penang and sharing your write-up with us. We are so glad to know you had a wonderful stay experience with us. Its great to know you had explored the city by the tour arranged by our...More

Reviewed 1 week ago via mobile

They did a US$40million makeover for this hotel but some of the makeover is inconsistent. The gym and pool area appeared to be almost completely overlooked and rather tired/dated. Huge and fairly empty pool deck area but pool itself was quite small and nothing else...More

2  Thank misspeeved
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 2 days ago

Dear misspeeved, Thank you for sharing with us your experience which we very much regret. This was a very unpleasant review to read but it gave me an instantaneous comprehension of your experience for which I can only convey my deep and sincere apology at...More

View more reviews
Most Booked Properties in Penang Island
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Meeting Rooms
Shuttle Bus Service
Dry Cleaning
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$69 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in George Town
#5 Family Hotel in George Town
#10 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$69 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in George Town
#5 Family Hotel in George Town
#10 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (1124)
Room & Suite (500)
Dining (97)
Pool & Beach (42)
Amenities (74)
Business Center & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
Ask a question
littlereddevilag
10 May 2018|
AnswerShow all 6 answers
Response from teejayem | Reviewed this property |
We had no issues with noise
1
Vote
littlereddevilag
10 May 2018|
AnswerShow all 2 answers
Response from HotelJenPenang | Property representative |
Hi Littered, thank you for the enquiry. Our Executive suite rooms come with 1 toilet with 1 bathroom and our Apartment room have only 1 bathroom.
1
Vote
CarrieAng
10 April 2018|
AnswerShow all 4 answers
Response from ialmostforgot | Reviewed this property |
You have to select the family room with sofa bed so there’s won’t be extra charge for 3rd person. To me the sofa bed is quite comfy and big enough for a big guy like me but don’t expect as comfy as the king size bed.
1
Vote
Room Tips
"The Club Lounge was amazing."
Read review
"Stay away from rooms near the lift area"
Read review
"Avoid rooms near lift lobbies"
Read review
"Book a Club Room"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing