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Hotel Jen Penang

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Traveler (1172)
Room & Suite (387)
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Overview
  • Excellent29%
  • Very good45%
  • Average20%
  • Poor4%
  • Terrible2%
Travelers talk about
“traders hotel”(208 reviews)
“the club lounge”(160 reviews)
“golden sands”(73 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Hotel Jen Penang
Special Rate: Stay & Eat Durian Package
Hotel deals
Offers from Hotel Jen Penang
Special Rate: Stay & Eat Durian Package
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,199)
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1,910 results
Traveler rating
572
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572
804
384
90
60
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All reviewstraders hotelthe club loungegolden sandsbooked a club roomfree shuttleprangin mallbatu ferringhibit datedshopping centrebusiness hotelsister hotelwithin walking distancebusiness tripbreakfast spreadcentral locationcocktail hourbus station
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1 - 5 of 1,910 reviews
Reviewed 2 days ago

Strongly recommend to European travelers. Very nice hotel. room very well cleaned, big size. Only restaurant is quite expensive and small western food offer. Nice swimmingpool, pingpong, pool, sauna, wet-bath.More

1  Thank KarmKarmKarm
Response from HotelJenPenang, General Manager at Hotel Jen PenangResponded yesterday

Dear KarmKarmKarm, Thank you for sharing your experience with us. We're pleased to know you had a great stay at Hotel Jen Penang and thank you for your kind recommendations of us. We are certainly looking forward to welcoming you back soon. Best regards, Ody...More

Hotel's Favorite
Reviewed 5 July 2018 via mobile

About 18 years ago I remember the Jen as a Shangri-La and it always fascinated me when I lived in Penang as it was the only famous named hotel that I saw in the vicinity. The island city has changed much since I left and...More

2  Thank Simon D
Response from HotelJenPenang, General Manager at Hotel Jen PenangResponded 6 July 2018

Dear Simon, Thank you for the delightful review and giving us a full score! We are so glad that you had a thoroughly satisfying stay. We love the nice description and very much appreciate the effort to share your happy experiences since we are Shangri-la,...More

Reviewed 5 days ago via mobile

Terrible receptionist manager and sales person yong qing, never brief customer regarding the bed, end up couple stay in two single beds. Totally disappointed for the service. Request for at least second night stay at king size bed, but end up still the same. And...More

1  Thank TAN H
Response from HotelJenPenang, General Manager at Hotel Jen PenangResponded yesterday

Dear Tan H, Thank you for the review. On this visit, however, we were very concerned as your stay was less than enjoyable due to our failure to ensure we provide the level of service and comfort you have come to expect of us. As...More

Reviewed 1 week ago via mobile

Location of hotel is pretty good, with 1st Avenue mall next door and you can Grab everywhere at low cost. Got all my requests fulfilled i.e. high floor + standing shower + room not directly in front of lifts. Room size, layout and shower temperature...More

1  Thank treiciasyn
Response from HotelJenPenang, General Manager at Hotel Jen PenangResponded 1 week ago

Dear treiciasyn, Thank you for sharing your detailed review with us. We appreciate the nice words, especially for our newly renovated rooms, hotel location, and lobby area. We are indeed strategically located in the heart of Georgetown which our guest can access many interesting places...More

Reviewed 1 week ago

Positive Points: 1) The environment (lobby, cafe) is cozy 2) Staff is friendly and helpful 3) Design of the room is modern and simple 4) Bedroom and bathroom are clean and comfortable Negative Points: 1) Same category of room with my colleague has been booked...More

1  Thank ZenYong
Response from HotelJenPenang, General Manager at Hotel Jen PenangResponded 1 week ago

Dear ZenYong, Thank you for leaving a review and we very much appreciate the high score. We are glad that you have choose us for your accommodation and your sharing details of the pros and cons during your stay are much appreciated. In regards to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Meeting Rooms
Shuttle Bus Service
Wheelchair Access
Dry Cleaning
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$75 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in George Town
#5 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$75 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in George Town
#5 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveler (1172)
Room & Suite (387)
Dining (70)
Pool & Beach (32)
Amenities (20)
Business Center & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
Ask a question
foxl66
31 July 2018|
AnswerShow all 6 answers
Response from HotelJenPenang | Property representative |
Hi Foxl66, thank you for the enquiry. Our specialty suites come with the spacious floor plan with separate bedroom, living, and dining areas which include modern, bright bathroom with a separate bathtub and glass-enclosed... More
1
Vote
Pig K
5 July 2018|
AnswerShow all 4 answers
Response from ialmostforgot | Reviewed this property |
Definitely you can book a deluxe room and request for a baby crib.
0
Votes
Pig K
5 July 2018|
AnswerShow all 4 answers
Response from HotelJenPenang | Property representative |
Hi Pig K, you may book our deluxe room and request a baby cot from our housekeeping team. I'd suggest you request upon booking process and inform our team upon your arrival in order to arrange the baby cot in advance. Thank... More
0
Votes
Room Tips
"Room with a city / pool view"
Read review
"corner suits quiet. But don't face the shopping mall, it has no views. Face the city or swimming pool"
Read review
"City view rooms"
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"The Club Lounge was amazing."
Read review
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