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The George Penang by The Crest Collection, George Town Penang

No. 138, Penang Road, George Town, Penang Island 10100 Malaysia
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Traveler (124)
Room & Suite (49)
Pool & Beach (4)

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About

#15 of 77 small hotels in George Town
Location
Service
Value
The George, Penang, a five-storey, 92 key boutique hotel, is located in the UNESCO Heritage enclave of George Town. It is built in the style of Georgian era architecture to echo the colonial charm of 18th Century British public buildings which can be found around George Town’s Farquhar and Light Streets. The George draws inspiration from the European Renaissance Revival, which in turn has its roots in ancient Greek and Roman structures. The architectural style includes the aesthetics of symmetry, with many sturdy columns, multiple long glass windows and glass doors which bring in natural sunlight to the interior, grand balconies, higher ceilings and decorative stone vases. The colour of pristine white is predominant in the hotel's exterior, as are all buildings in the Georgian tradition. The hotel name, "The George”, is an allusion to the era Penang was founded, a nod of respect to the then reigning monarch, King George The Third, of the British Empire. Captain Francis Light founded and named George Town after his king in 1786. The hotel has a red Morris Cooper parked outside with the number plate 1786 as a reminder of historical Penang's founding year. The George Penang architectural structure is reminiscent of George Town's British legacy, a unique feature which has won the city a UNESCO World Heritage Site status since 2008.
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Property amenities
Free High Speed Internet (WiFi)
Room features
Air conditioning
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TravelMonkey58 wrote a review Jan 2024
London7 contributions22 helpful votes
Completely incompetent staff. It’s currently past midnight, for the last two hours a drunk guy has been banging on the door to one of the rooms after a fight with his wife. I’ve had to call reception and go down to reception twice where an unhelpful and useless receptionist does nothing, then security come to his room and let the guy back into the room and then he gets kicked out of the room and the banging and shouting starts again (this has happened on loop three times). I’ve asked for the police to be called twice or to evict him and nothing happens. Definitely not a luxury stay, stay elsewhere.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Boon Kae Lee, General Manager at The George Penang by The Crest Collection, George Town Penang
Responded 3 weeks ago
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we are addressing the issues raised to enhance our service. Please accept our apologies and consider giving us another chance in the future. Sincerely, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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augustinkarina wrote a review Jan 2024
Jakarta, Indonesia53 contributions49 helpful votes
I stayed for 2 nights here. Check in was smooth, they even allow early check in and it helps a lot since I just got back from Hospital and kinda need a rest. Room is quite spacious, the bathroom has bathtub and shower. Amenities are more than enough: good quality slipper, iron desk & iron, hair dryer, toothbrush, etc. They also provide water bottle, coffee and tea. Got fridge and safety box as well. Room was clean and smells good. The indoor pool with salt water also nice, I didn't get a chance to try but did check it out. There's a steam room too. The location is also great, lots of food and there's a 7/11 across the street. Overall, it was an excellent stay, I would recommend and probably coming back in my next trip to Penang.
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Date of stay: January 2024
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at The George Penang by The Crest Collection, George Town Penang
Responded 5 weeks ago
Hi Augustinkarina, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had an excellent stay during your recent visit to our hotel. It warms our hearts to know that our early check-in option was able to provide you with the rest you needed after your hospital visit. We understand the importance of a smooth check-in process, and we're glad to hear that it met your expectations. It's wonderful to hear that you found our rooms spacious and well-equipped with a variety of amenities. We strive to provide a comfortable and convenient stay for our guests, and we're pleased that you enjoyed the cleanliness and pleasant fragrance of your room. Your positive comments about our indoor pool with salt water, steam room, and the location of the hotel are greatly appreciated. We're thrilled to be a part of making your stay in Penang enjoyable, and we're grateful for your recommendation. We look forward to welcoming you back on your next trip to Penang. If there's anything specific you'd like us to prepare for your next stay, please feel free to let us know. Safe travels, and see you soon! Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jolinpl wrote a review Dec 2023
Singapore517 contributions242 helpful votes
Location wonderful - opposite a row of shops including a Batik shop and near the market and many eateries and the pharmacy and spa . Check in was fast . Receptionist one competent , the new one not . He was able to book dinner reservation at Ferringi Garden for us . Room size was adequate with a queen size bed , comfortable beddings and pillows . Bathroom was great with a toilet and a shower and a huge sink . Amenities were adequate . There was even a weighing machine in one of the drawers . Tea, coffee , milo were provided with also two bottles of mineral water . A fridge and safe were also present . What made the stay great was that all things work perfectly from the strong wifi to cold air con and the charging points beside the bed , adequate lighting , small touches like the weighing scale , extra boxes of tissues etc Breakfast was about the same each day with an egg station , bread and pastry section , a nadi lemak station , a congee station , western section with sausages , baked beans, a cereal station and even a cook yourself noodle station . The desert station came with cheese , Nonya kueh , salads and also the fruits and yoghurt . We did not get tired of the food even after three days . Altogether a most fantastic stay .
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at The George Penang by The Crest Collection, George Town Penang
Responded Jan 16, 2024
Hi Jolinpl, Thank you so much for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you enjoyed your stay and that everything worked perfectly for you. It's fantastic to know that our location added to the overall enjoyment of your visit. We appreciate your positive feedback on our check-in process and the competence of our receptionists. We apologize for any inconvenience caused by the new receptionist but are glad to hear that he was still able to assist you in booking a dinner reservation at Ferringi Garden. Your detailed description of the room amenities, from the comfortable beddings and pillows to the well-equipped bathroom, provides great insight for potential guests. We're pleased that you found the small touches, such as the weighing scale and extra boxes of tissues, noteworthy. It's also heartening to hear that you enjoyed our breakfast offerings each day. We strive to provide a variety of options to cater to different tastes, and we're glad that you didn't get tired of the food even after three days. We truly value your feedback, and it's encouraging for our team to know that we contributed to making your stay most fantastic. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience. Thank you again for choosing to stay with us. Warm regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Raintree_Thailand wrote a review Dec 2023
Bangkok, Thailand3814 contributions1676 helpful votes
The George is in a great spot in historic Georgetown and the building itself is fabulous. There are lots of appealing things about the hotel: the rooms and common areas are sparkling clean, new, and well maintained; the bed was very comfortable; and the linens were great. On the less attractive side: the smart TV was far too smart for us mere mortals to figure out so we were unable to watch much of interest (we requested help to adjust and coach us on use of the TV twice, but no staff ever came to help us); the Pearl Suite room we had was a strange arrangement, with the main bed a flight of stairs and the main bathroom and shower in the lower section (weirdly, the housekeeping staff never put any towels in the bathroom on the upper level!). The complimentary breakfast was not bad, but not impressive for a hotel of this level and the staff paid little attention to keeping items replenished. The chef also failed to keep requests in order resulting in confusion and delivery of items to the wrong diners. Our biggest complaint was about the staff attitudes. The initial check-in was cool and lacking in warmth and welcome. That was bad enough, but when we got to our room, we found that it was set up for only two guests even though we had clearly booked a room for three. When we asked the front desk staff to prepare an additional bed, he said they had no record of our booking for three and that he "would have to check" on it, even after we showed him our booking sheet indicating payment for three. Finally, the room was prepared for the additional person, but in the morning we were confronted with another staff who said we our room included breakfast for only two people! We had to again show our payment receipt clearly indicating payment for three breakfasts! It was a weird experience to have the staff treat us as if we were trying to get away with something rather than being accommodating and cheerfully solving the matter. There seems to be something lacking in the training and management of the staff to have customers treated in this manner. I was frankly surprised that after these episodes, the staff didn't offer us a fruit basket, flowers, or some other token of apology for the confusion and the way we were treated. Most hotels of even average quality would have bent over backwards to apologize but The George didn't even give us a sincere "sorry". This hotel has the potential to be fabulous, but it needs some serious attention to staff training and customer relations.
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Date of stay: December 2023
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes1 Repost
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Response from Boon Kae Lee, General Manager at The George Penang by The Crest Collection, George Town Penang
Responded Jan 12, 2024
Dear Guest, Thank you for sharing your valuable feedback with us. We appreciate your positive comments about our prime location, well-maintained facilities, and comfortable accommodations. We apologize for the challenges you faced during your stay, particularly with the smart TV, room arrangement, and breakfast service. Your concerns regarding staff attitudes and the handling of your booking are taken seriously. We understand the importance of a warm welcome and efficient service, and we regret any inconvenience caused. Rest assured, we will be addressing the issues you raised with our team to improve our overall customer experience. We value your suggestions for staff training and customer relations and will be working diligently to ensure such incidents do not recur. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Warm regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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YHL wrote a review Sep 2023
Singapore, Singapore11 contributions1 helpful vote
The location was good. Nearby attractions and eateries but the hotel service was lousy. Reception was cold, unfriendly. I called for housekeeping several times but nobody answer the call. I asked for 3 bottles of mineral water but the staff said only can give 2 so I had to call again to get more… 2 each time, really stupid. The room sliding toilet door cannot close. Actually bad design. Only consolation was the location. For the price we pay, I expected more.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The George , Marketing at The George Penang by The Crest Collection, George Town Penang
Responded Sep 13, 2023
Dear Yew Hong: Thank you for your candid feedback. We have noted your comments with regards to Front Office and Housekeeping. Further training will be given to ensure that better service is rendered to all our guests. We have also highlighted to management with regards to the toilet door. We will be sure to improve from hereon. Warmest regards, The George Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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qunnin wrote a review Sep 2023
Singapore, Singapore18 contributions16 helpful votes
+1
Had a wonderful experience in this hotel. The hotel is newly built thus in good condition, I do hope they can maintain it well as the rain shower is having leaks. The breakfast is a good choice in view of the extra price I had paid. The pool is long enough for laps and due to low usage, I was able to swim laps and the steam room and changing room is very clean. Will be good to post a sign to collect the pool towels. I do hope they can maintain the hotel well so that I can return soon
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The George , Marketing at The George Penang by The Crest Collection, George Town Penang
Responded Sep 12, 2023
Dear Wing: Thank you so much for your review. We have noted your comments with regards to our rain shower for our rectification. Also noted on your comments with regards to our hotel signage. On that note, we do hope to welcome you back for another vacation in Penang sometime soon. Warmest regards, The George Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ngck2006 wrote a review Sep 2023
Singapore, Singapore162 contributions93 helpful votes
This is a new boutique hotel situated in the middle of town where eateries are well within walking distance. The rooms are bright and generally clean. It has a compact reception area that is manned by 2 desks. It was quietly efficient and that’s important. I took a Junior Suite on the 3rd floor where the bath gel was missing from the toiletries provided. Other than this minor hiccup, the balcony seemed to have some manner of water ponding after a downpour. The elevator buttons are also poor in contrast and doesn’t make selection an easy task. I took a dip in the lap pool one morning and found that there were no towels provided. Obviously not many people use the pool here. As for breakfast, you can give it a miss as there are so much options around the hotel. This is assuming you are not in a hurry. So why the 5 star ratings? Aside from these very minor points mentioned , the room was really great value for the price paid. In short, I would stay here again. Of course, if they fixed the above issues, I guess I may have to pay more the next time I come over.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from The George , Marketing at The George Penang by The Crest Collection, George Town Penang
Responded Sep 4, 2023
Dear ngck2006: Thank you so much for choosing to stay at our hotel. We have noted your feedback and have conveyed them to our management for their further action. On that note, we look forward to your return someday soon. Warmest regards, The George Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lakad Pilipinas wrote a review Sep 2023
Malabon, Philippines154 contributions123 helpful votes
We stayed for a night at The George Hotel's Colonial Suite. The room is amply spaced and like the rest of the hotel, very tastefully decorated. The most amazing thing about it is the ultra massive balcony! The location is also superb, being right in the middle of historic Georgetown and walking distance from Love Lane and Lebuh Campbell. The only thing I wish during our stay was for us to have stayed longer. Definitely five star.
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Date of stay: August 2023
Value
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Trip type: Traveled with family
Room Tip: There's no kids section on the pool, so if your kid wants to swim, better bring a floater
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The George , Marketing at The George Penang by The Crest Collection, George Town Penang
Responded Sep 3, 2023
Dear Christians511: Thank you so much for your lovely review. We are happy that you enjoyed your recent vacation in Malaysia and had the opportunity to stay at our hotel. It was our pleasure having you stay with us. Warmest regards, The George Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liski Li wrote a review Aug 2023
Las Vegas, Nevada44 contributions28 helpful votes
Horrible experience there is a club next door that you can hear the base and music from Your room on the second floor. Do not stay over the weekend. The room was quite sparse and minimal, check in was slow and nothing too special with the amenities
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The George , Marketing at The George Penang by The Crest Collection, George Town Penang
Responded Aug 27, 2023
Dear liski138: Thank you for your feedback. We have noted your comments with regards to the club next door. The club was having a special event last Saturday. You may ask Front Office to change your room. We will be sure to brush up on our service efficiency. Thank you once again and have a good week ahead. Warmest regards, The George Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alwyn L wrote a review Aug 2023
Singapore28 contributions37 helpful votes
Nice new well maintained very comfortable hotel in perfect location to explore George Town . Perhaps little house keeping glitches like drink stirrers/spoons and bottled water are topped up daily ! Thoroughly enjoyed the 4 nights and will return!
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The George , Marketing at The George Penang by The Crest Collection, George Town Penang
Responded Aug 23, 2023
Dear AlwynL725: Thank you so much for taking time to write us a review of your recent stay with us. It was our pleasure having you as our guest. We do hope to improve in terms of housekeeping. We look forward to welcoming you back again sometime soon. Warmest regards, The George Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱5,930 - ₱7,664 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE GEORGE PENANG BY THE CREST COLLECTION, GEORGE TOWN PENANG - UPDATED 2024 Hotel Reviews & Price Comparison (Malaysia) - Tripadvisor

Frequently Asked Questions about The George Penang by The Crest Collection, George Town Penang
Which popular attractions are close to The George Penang by The Crest Collection, George Town Penang?
Nearby attractions include Cheong Fatt Tze - The Blue Mansion (0.3 km), Chulia Street (0.3 km), and Kapitan Keling Mosque (0.3 km).
What are some restaurants close to The George Penang by The Crest Collection, George Town Penang?
Conveniently located restaurants include Laksalicious, Junk Cafe, and Yin's Sourdough Bakery and Cafe.
Are there any historical sites close to The George Penang by The Crest Collection, George Town Penang?
Many travellers enjoy visiting Armenian Street (0.7 km), George Town (0.8 km), and Sun Yat Sen Museum (0.6 km).