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Daiwa Roynet Hotel Takamatsu

Traveler (298)
Room & Suite (114)
Traveler (298)
Room & Suite (114)
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23 Dec24 Dec
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1 room, 2 adults, 0 children
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the center of the city, there are many shops where you can enjoy shopping. About 5 minutes by car to the "Ritsurin Park" popular for sightseeing. You can also use Wi-Fi free of charge.
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Property amenities
Free High Speed Internet (WiFi)
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Public Wifi
Breakfast Available
Room features
Non-Smoking Rooms
Air Conditioning
Smoking rooms available
Refrigerator in room
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HOTEL STYLE
Safe
Mid-range
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Reviews(69)
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William S
Kobe, Japan
34487
Reviewed 22 Oct 2018via mobile
We were here to two nights to enjoy Takamatsu. The Daiwa Roynet is in a great location, is clean and well managed, free wifi (no password required), and the rooms were well appointed and large enough. We did not choose the smallest room. The staff were helpful and spoke just enough English, there is a change machine in the lobby, and the price was reasonable. The view from the room was ordinary but the window did open! The beds were comfortable with a nice comforter cover. We slept well in the quiet.
Date of stay: October 2018
Thank William S
Response from DaiwaRoyalTakamatsu, フロント オフィス マネージャー at Daiwa Roynet Hotel Takamatsu
Responded 23 Oct 2018
Thank you for staying at Daiwa Roynet Hotel Takamatsu. We are pleased that you stayed comfortable. We will strive to improve the service so that everyone can use it more conveniently. We are looking forward to seeing you again.
Nonnapn
Manila, Philippines
445217
Reviewed 1 Oct 2018
The hotel is right in the shopping and entertainment district, close to the shotengai and a 20 minute walk to the beautiful Ritsurin Koen.
There are so many shops, convenience stores and restaurants close by.
The hotel is clean and well managed, the staff were very helpful and accommodating. The breakfast is on the second floor of the building and in a nice restaurant. Food choices were of very good quality and we had the special Shikoku udon in the buffet.
Room size is not very big but quite comfortable. We enjoyed our 4 night stay.
Date of stay: September 2018
Thank Nonnapn
Response from DaiwaRoyalTakamatsu, フロント オフィス マネージャー at Daiwa Roynet Hotel Takamatsu
Responded 2 Oct 2018
Thank you for your stay. It is a pleasure to hear from you many words of praise. We will continue to provide you with ashamed services to your words. Also, if you have a chance to visit Takamatsu please use it.
fanlisa
Hong Kong, China
3817
Reviewed 31 Jul 2018
Hotel's location is very good, located at the centre of those shopping streets. About 7-10 mins away from Kawaramachi Station.
The only thing is this hotel does not have a restaurant run by themselves, if you are having a leisure trip and would like to have a breakfast, you will have to go to the nearby restaurant in the shopping mall.
Date of stay: June 2018
Thank fanlisa
Response from DaiwaRoyalTakamatsu, フロント オフィス マネージャー at Daiwa Roynet Hotel Takamatsu
Responded 1 Aug 2018
Thank you for your stay. I am sorry that the explanation of the breakfast venue is insufficient. There is a restaurant called KANEMITSU on the 2nd floor of our hotel. It is open from 6:30 in the morning. There are also very many udon shops nearby, and there are places near Takamatsu station opening from 5 o'clock in the morning. Please use it.
Thomas K
Taipei, Taiwan
86110
Reviewed 18 Jul 2018
Daiwa Roynet Hotel is at a good location and offers a fair price, also equipped with coin laundry. The room’s size is moderate, and its amenities are functional. This hotel is ideal for backpackers and business travelers.

It was the second time I stayed over there. The very reason that made me come back was not what I mentioned above, but it was the breakfast.

This hotel was without a restaurant by itself, and the breakfast was provided by a nearby restaurant in the shopping mall Green. Its name was Miru Mama when I first visited, but the name changed to Naoshima Art Dining this time. I was very satisfied with the food when I visited at the first time; the food was still good by my second visit.

Daiwa Roynet was not a 5-star high-end hotel, so I never expected high-end service from this hotel. However, the service could still be better in my opinion

First, I reserved the room very early. Upon leaving for my trip, I wrote an email to the hotel for reconfirmation and for help: booking a local restaurant for us as the first-day dinner in Takamatsu. The staff replied me and rejected my request simply by saying “Sorry, we can not help for booking.” without any explanation. Maybe the hotel has other considerations; yet, this plain and straightforward way of rejection was rude and stunning for me, especially by Japanese standards.

Second, we stayed at Daiwa Roynet for two days. When we were back to hotel room at second day evening, I found 2 cups on the table not cleaned, and the janitor left a message on the table unsure if we needed the content or not; therefore they had not disposed of them. In fact, there were about only 10c.c. of tea inside a mug and about 20c.c. of drinking water in the glass. One should easily have judged whether the guest would want these residual drink or not—most of the people would not have their dink emptied every time, and there were residual most of the time.

Latterly, I found some guests complaining about the uncleaned cups issue as I have experienced. From the reply of the hotel manager/representative, I understood that it was the SOP of the hotel. I can imagine that some janitors had cleaned cups with drinks, therefore occurred some dispute between guest and hotel. However, I believe this situation would be few and exceptional. What surprised me was: while a guest was complaining about uncleaned cups, the manager/representative did not rethink whether their SOP went wrong but, by sticking on the SOP, argued their service persons did nothing wrong. They were willing to make major guests inconvenient for avoiding trouble occurring at a very low possibility

Is this the right way of management and CRM? I really doubt it.

Daiwa Roynet位置好、價格便宜、有自助洗衣等便利設備的飯店。房間的大小還適中、設施實用。很適合自助旅行或商務旅行。

這是我第二次住這裡,會吸引我再來的原因卻不是上面這些因素,而是早餐。

這家旅館本身沒有餐廳,早餐是到隔壁大商城Green一家餐廳。原本叫みーるマーマ但現在改為Naoshima Art Dining。我第一次去吃非常滿意,這次去發現內部裝璜似乎沒多大改變,食物也還不錯。

這家飯店不是五星級高級旅館,所以原本就沒有期待它會提供很完善的服務,但我覺得有些服務還是可以改善。

一、我很早訂了房,出發前一周寫信再確認,並問他們在我抵達那天,可否幫我訂高松市一家餐廳晚餐。結果我收到的回信就只是很簡單的拒絕幫我訂晚餐,只有一句”sorry”,沒有任何說明。也許旅館有他們的考量,但這樣的回覆方式讓我覺得很粗魯、錯愕,尤其以日本人禮貌的標準而言。

二、我們在這家飯店住兩天,第二天出門回飯店,發現兩個杯子沒洗,而且清潔人員在杯子上放一個紙條表示因為不確定我們是否還需要所以沒有清理。事實上,一個馬克杯內只賸10cc的茶,另一個賸約20c的開水。我想就常識就可以判客人是不是想留下杯內的飲料──絕大多數人不會每次都把杯子裡的飲料喝到見底,多數時候會留下殘餘。

後來我發現Tripadvisor上也有客人抱怨這點,而飯店方面也做出回應。原來這是飯店的SOP。我可以理解,可能曾經發生過清潔人員把裝有飲料的杯子清洗,之後客人與飯店發生爭執,但我相信這是非常少的例子。讓我訝異的是,當客人抱怨清潔人員沒清理杯子時,飯店經理人並不去反省他們的SOP是否有問題,反而是執著於SOP和抱怨者爭辯服務人員沒有做錯──他們只為了避免一個發生機率很低的麻煩,而寧可造成絕大多數客人的不方便,這是正確的管理與客服方式嗎?
Date of stay: June 2018
2 Thank Thomas K
Response from DaiwaRoyalTakamatsu, フロント at Daiwa Roynet Hotel Takamatsu
Responded 20 Jul 2018
First of all, I came to Takamatsu Welcome. Also, thank you for choosing Daiwa Roynet Hotel Takamatsu from among accommodation facilities located in Takamatsu city. Although we came, we are sorry for inconvenience and cleaning problems, we apologize for lying down. I am truly sorry. Regarding reservation of restaurant reservations, we do not do. However, we are doing exorbitant criticism that we were able to respond even more flexibly. In addition, we are preparing for the cleaning during your stay in all the guest rooms, which shows the stance in front of you. However, we believe that we should tell the customer including the announcement. I would like to thank you for your comments on the content. Since it is common content at all stores, it is difficult to rewrite the contents immediately, I would like to be a material to consider in the future. Aiming at a hotel loved by everyone, we will continue to devote ourselves to all employees so that we can continue to create high value and gain deeper satisfaction. By all means within the near future to come,we'd like to welcome you with hospitality. Thank you for you comment. Regards, Daiwa Roynet Hotel TAKAMATSU.
Kevin C
Hong Kong, China
7159
Reviewed 18 Jul 2018
The merit of this Daiwa Roynet lies in its location - right at the shopping street, and its surrounding tens of restaurants within 5 minutes' walk. A bit extra offered by Daiwa Roynet is the travel guides/ restaurant guides prepared by them, other than other promotional materials available for you to collect at the lobby. Other than that, there's nothing else impressive. Other Daiwa Roynet hotels in other cities, even those newly opened, seem to charge lower than this one. If you want a typical Daiwa Roynet experience - compact, tidy and clean small business hotel room, this is the one.
Date of stay: July 2018
Thank Kevin C
Response from DaiwaRoyalTakamatsu, フロントスタッフ at Daiwa Roynet Hotel Takamatsu
Responded 20 Jul 2018
Dear Sir./Madame, First of all, I came to Takamatsu Welcome. Also, thank you for choosing Daiwa Roynet Hotel Takamatsu from among accommodation facilities located in Takamatsu city. I am very much afraid I know this hotel well. Continue to create high value, we will devote ourselves to all employees so that we can get deeper satisfaction. We are looking forward to seeing you from the near future again. Daiwa Roynet Hotel Takamatsu
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Shukman C
3 July 2018|
Answer
Response from DaiwaRoyalTakamatsu | Property representative |
Thank you for contacting me. Please apply at check in. It is 1200 yen per meal.
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Jieun Y
23 January 2018|
Answer
Response from DaiwaRoyalTakamatsu | Property representative |
Thank you for your inquiry. UmeTown is a shopping mall, is not it? There is a bus stop in front of UmeTown, there is a shopping rainbow circulation bus (ショッピングレインボー循環バス). From there, take the bound for Takamatsu station and... More
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Jieun Y
22 January 2018|
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Response from DaiwaRoyalTakamatsu | Property representative |
Thank you for your inquiry. We do not lend bicycles at our hotel. However, since Takamatsu city is doing rental bicycle lending (paid service), you can use it if you can carry out the procedure on the day of use. If you have... More
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Room Tips
"Higher floors have more open city view"
835irisc
1 Jun 2018
Read review
"Get a better double room unless you are single or like sleeping against a wall."
erntravels
16 Nov 2017
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"Try to avoid the lobby floor (8th)."
on-the-ice
5 Sep 2017
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"Book earlier we may secure a better rates."
Ukulele-sam1951
9 Oct 2016
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PRICE RANGE
US$59 - US$157 (Based on Average Rates for a Standard Room)
LOCATION
JapanShikokuKagawa PrefectureTakamatsu
NUMBER OF ROOMS
175
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