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We just returned from Japan on a family vacation and stayed in Matsumoto for one night. We wanted a ryokan experience for the family and stayed at the Kai Matsumoto. I would highly recommend it, but it wasn't quite what i had expected. I expected...More
1 Thank GracieDog
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 8 January 2018
Thank you for taking the time to share such a great review.
It was great to read your very positive comments on the service and various aspects of the product.
We hope to see you again upon your next visit into Japan.
I stayed here twice in November. Once for business and once with my family (wife and two kids aged 5 and 8). The service is outstanding. Everyone is friendly and helpful. The hotel is located 10 mins drive from the famous Matsumoto castle. I believe...More
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 12 December 2017
Thank you for a great review! We also thank you for choosing to stay at Hoshino Resorts KAI Matsumoto twice in the same month. We are very pleased to hear that you and your family had a comfortable stay in your room and...More
A beautifully appointed hotel complete with quiet sliding doors and private onsens in some rooms. Public onsens, separate for men and women are available. Delicious and plentiful set meals for dinner and breakfast are available. Private concerts (usually a pianist and/or violinist or flautist) are...More
1 Thank Teresa C
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 13 October 2017
Dear Teresa C,
Thank you very much for taking the time to review Hoshino Resorts KAI Matsumoto.
Your comments are much appreciated and we are very happy to hear that you enjoyed the concerts. Our services strive to continue to offer a memorable ryokan experience....More
We had a weekend getaway from Tokyo and wanted to experience the very best Ryokans Japan have to offer. Hoshino Resorts came highly recommended by my Japanese and non-Japanese friends and I have to say, their recommendation was beyond expectations.
Consistent with the rest of...More
1 Thank NCheok
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 30 August 2017
Thank you very much for staying with us at Hoshino Resorts KAI Matsumoto. I will share your great review with the rest of the team and we thrive on providing better services. We are so pleased to hear that you could have an...More
An upscale onsen hotel convenient to central Matsumoto City in Nagano. There doesn't seem to be much to do in the immediate area, but it's a great place to spend the night after walking around seeing the sights in the city. The rooms are modern...More
1 Thank Arnold F
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 28 May 2017
Dear Arnold F,
Thank you very much for staying with us at Hoshino Resorts KAI Matsumoto, and thank you very much for taking your valuable time to place comments for us. We are so happy to hear that you had an enjoyable stay with us.I...More