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Hili Rayhaan by Rotana

Traveler (205)
360
Panoramas (82)
Room & Suite (336)
Certificate of Excellence

About

Location
Cleanliness
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Value
Certificate of Excellence
Hili Rayhaan by Rotana, featuring 254 rooms and suites with their contemporary design complementing the values of Arabian Culture, located in Al Ain -the Garden city of UAE. It is an alcohol free hotel. Hili Rayhaan by Rotana is in direct conjunction with Wahat Hili Mall. Location: Conveniently located in the modern suburb of Al Ain, Hili District, next to Wahat Hili Mall. Hotel Overview: Setting a new benchmark for comfort and style in Al Ain, Hili Rayhaan by Rotana offers: 254 Guest rooms and Suites 7 Fully equipped and Flexible meeting rooms with the latest audio-visual equipment Concierge and gift shops A Choice of 3 food and beverage venues to satisfy your taste and mood: Elements: All day dining restaurant offering mouthwatering international buffet for breakfast, Lunch and Dinner Hili Majlis: Whether it's a group of friends, informal get together or a short business meeting. Hili Majlis is the ideal lobby Lounge for a cup of coffee and mouthwatering desserts. Sundeck: A Pool Cafe. It's time for some fun. Enjoy a pool cafe offering a wide variety of juices, beverages and light snacks. Bodylines: Our leisure and fitness club, you can keep yourself fit and relax. Fully equipped gymnasium, cardiovascular, weight training, massage rooms, separate Jacuzzi, sauna and steam rooms for men and women make for the right elements to help you stay in shape. Come and Experience your stay in the newest five star hotel with all the modern amenities in Al Ain. The place where intrinsic Arabian culture holds true for every Rayhaan property. Reflecting thereby 'The Essence of Arabic Traditions'.
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Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Room service
Spa
Free High Speed Internet (WiFi)
Restaurant
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Trendy
Charming
HOTEL CLASS
858Reviews
523Photos
4Q+A
52Room tips
Traveler rating
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Popular mentions
We stayed at the hotel for leisure purpose to enjoy the with family. We had a very good start and had a fantastic day on Thursday. We enjoyed the pool, sauna and steam rooms. On Friday, weather was not great. We stayed in room most of the day and used only sauna and steam. We
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Review collected in partnership with Rotana Hotels
Response from Hili R, General Manager at Hili Rayhaan by Rotana
Responded today
Dear Giahmed, Thank you for your valuable time to share your feedback on Tripadvisor following your recent stay at Hili Rayhaan by Rotana Al Ain. It is only through candid, constructive feedback that we can strive to better our product and refine our services. Firstly, allow me to apologize to you for what appears to have been a less than acceptable experience with our property on your visit. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, Ibrahim Addam General Manager
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I went to this hotel with my family, my overall experience was great. The hotel has a mall right next to it so we could walk there to do some activities for the kids. The staff were very friendly and the hotel in general was very clean as usual from a Rotana chain.
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Review collected in partnership with Rotana Hotels
Response from Hili R, General Manager at Hili Rayhaan by Rotana
Responded 2 days ago
Dear NorthStar33967721236, Greetings from Hili Rayhaan by Rotana Al Ain! Thank you very much for taking the time to review our property and for choosing us as your destination hotel. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are so happy to hear that you liked our hotel, the accommodation, facilities and the overall services provided by our committed colleagues. It is a great feeling to know that you thoroughly enjoyed your time with us and it is most encouraging for us to receive such praises. We are looking forward to welcoming you back on your next visit to the hotel. Best Regards, Ibrahim Addam General Manager
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Very clean, excellent customer service, I enjoyed my solo weekend stay. Attached to mall for shopping and nice restaurants. Great outdoor pool and cafe by pool. Playground for kids as well. House keepers were very friendly as well.
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Review collected in partnership with Rotana Hotels
Response from Hili R, General Manager at Hili Rayhaan by Rotana
Responded 1 week ago
Dear 370avaj, Thank you for posting a review regarding your recent stay at Hili Rayhaan by Rotana Al Ain! I am extremely delighted to read that you consider us as your "Destination Hotel". Your overall satisfaction with the overall services by our committed colleagues, facilities, food and the kind of accommodation we offer helped to motivate the team to continue deliver the quality service that all our guests deserve. Thank you for acknowledging so many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review, highlighting your experiences. Your words will not only motivate our colleagues, but inspire the entire team at Hili Rayhaan by Rotana Al Ain to continue providing the best service experience. We all look forward to welcoming you back in the not too distant future Best Regards, Ibrahim Addam General Manager
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الفندق رائع والمكان جيد جدا والقيمه م مقابل الخدمه ممتازه انصح به واشكر جميع القائمين على الخدمه واتمنى للجميع أقامه سعيده The hotel is fantastic, the place is very good and the value is m In exchange for the excellent service I advise him and thank all those who are on the
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Review collected in partnership with Rotana Hotels
Response from Hili R, General Manager at Hili Rayhaan by Rotana
Responded 1 week ago
Dear Safari03270840813, Thank you very much for taking the time to share your experience regarding to your recent stay at Hili Rayhaan by Rotana Al Ain. I appreciate all your insights and positive feedback regarding our Quality and Service. Please feel free to contact me directly if you wish to make your next reservation, so I can ensure you will be well-looked after. Best Regards, Ibrahim Addam General Manager
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All was good except the experience on arrival. Valet drivers are very rude (day shift staff) they need to work on costumer service. The bell boy Kashim is the only person who was willing to help. He showed the professionalism and high level of costumer service. Good job Kashim,
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Review collected in partnership with Rotana Hotels
Response from Hili R, General Manager at Hili Rayhaan by Rotana
Responded 2 weeks ago
Dear Elena B, Thank you for your valuable time to share your recent experience at Hili Rayhaan by Rotana Al Ain. It is only through candid, constructive feedback that we can strive to better our product and refine our services. Firstly, allow me to apologize to you for what appears to have been a less than acceptable experience with our property on your visit. All of your comments related to attitude and guest services have been forwarded to the relevant department head for immediate remedy and to avoid re-occurrence. I can assure that those points mentioned are not up to the normally high standards of the hotel. We aim to provide the best possible service and not only meet, but even exceed the guests’ expectations. We look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, Ibrahim Addam General Manager
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorHili Rayhaan by Rotana
The Premium One Bedroom Suite at the Hili Rayhaan by Rotana
Professional photo exclusively commissioned by TripAdvisorHili Rayhaan by Rotana
The Premium One Bedroom Suite at the Hili Rayhaan by Rotana
Professional photo exclusively commissioned by TripAdvisorHili Rayhaan by Rotana
The King Classic Room (alternative) at the Hili Rayhaan by Rotana
Professional photo exclusively commissioned by TripAdvisorHili Rayhaan by Rotana
The Deluxe Two Bedroom Suite at the Hili Rayhaan by Rotana
Professional photo exclusively commissioned by TripAdvisorHili Rayhaan by Rotana
The Deluxe Two Bedroom Suite at the Hili Rayhaan by Rotana
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12345658
What about wifi it's for free at room
we had it included in our room package
1 vote
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Dear Mr. Abbygeb, I would like to apologize for responding late. The distance between Hili Rayhaan and Al Ain hospital is approximately 11 km and will take about 15 minutes by car. My team and I certainly would be happy to arrange a transfer from Dubai Airport to Hili Rayhaan according to your requirements. My team will send you a message regarding the details. With best regards, Amr Adel General Manager
0 votes
Dear Mr Andreas, Thanks for your interest in our hotel, you can check our rates in our website (Hili Rayhaan by Rotana). Yas Island formula 1 it's around 150kms from our hotel, and approx. 1h 30min to get it. If you wish we can arrange a limousine for you. Just tell us when you make the reservation. Best regards, Hili Rayhaan by Rotana
0 votes
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"Hotel has 6 floors. Either city view or pool view."
"Regardless of the room you will choose, you will still suffer with the Wi-Fi, room service and breakfast."
"The hotel is adjacent to Hili Mall as well as Lulu Supermarket, which is a real convenience especially when you travel with kids."
"if you want to have quiet room, choose the back side of the hotel, not facing the swimming pool"
"all room good"
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PRICE RANGE
US$62 - US$128 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Abu DhabiAl Ain
NUMBER OF ROOMS
250
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